Customer relations manager vs desk manager

The differences between customer relations managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a customer relations manager, becoming a desk manager takes usually requires 4-6 years. Additionally, a desk manager has an average salary of $75,140, which is higher than the $66,782 average annual salary of a customer relations manager.

The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for a desk manager are CRM, sales process, and quality customer service.

Customer relations manager vs desk manager overview

	Customer Relations Manager	Desk Manager
Yearly salary	$66,782	$75,140
Hourly rate	$32.11	$36.12
Growth rate	8%	-
Number of jobs	61,089	45,871
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 65%
Average age	42	47
Years of experience	4	6

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

What does a desk manager do?

A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.

Customer relations manager vs desk manager salary

Customer relations managers and desk managers have different pay scales, as shown below.

	Customer Relations Manager	Desk Manager
Average salary	$66,782	$75,140
Salary range	Between $42,000 And $104,000	Between $44,000 And $127,000
Highest paying City	Pleasanton, CA	Eureka, CA
Highest paying state	Nevada	New York
Best paying company	Amazon	ServiceNow
Best paying industry	Automotive	-

Differences between customer relations manager and desk manager education

There are a few differences between a customer relations manager and a desk manager in terms of educational background:

	Customer Relations Manager	Desk Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer relations manager vs desk manager demographics

Here are the differences between customer relations managers' and desk managers' demographics:

	Customer Relations Manager	Desk Manager
Average age	42	47
Gender ratio	Male, 38.2% Female, 61.8%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	16%	8%

Differences between customer relations manager and desk manager duties and responsibilities

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Desk manager example responsibilities.

Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Maintain POS transactions and hotel budget.
Shred patient information to comply with HIPAA regulations.
Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.
Design a multi-part training program for the primary POS program used in retail locations.
Import and export all patient data into the EMR from hospitals and other qualify health care providers.

Customer relations manager vs desk manager skills

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

Common desk manager skills

CRM, 19%
Sales Process, 12%
Quality Customer Service, 10%
CSI, 9%
Sales People, 8%
Sales Desk, 5%

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Customer Relations Manager
Customer Relations Manager vs Desk Manager

Updated January 8, 2025

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