Customer relations manager vs director, customer relations

The differences between customer relations managers and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a customer relations manager and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $66,782 average annual salary of a customer relations manager.

The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Customer relations manager vs director, customer relations overview

	Customer Relations Manager	Director, Customer Relations
Yearly salary	$66,782	$134,672
Hourly rate	$32.11	$64.75
Growth rate	8%	8%
Number of jobs	61,089	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Customer relations manager vs director, customer relations salary

Customer relations managers and directors, customer relations have different pay scales, as shown below.

	Customer Relations Manager	Director, Customer Relations
Average salary	$66,782	$134,672
Salary range	Between $42,000 And $104,000	Between $91,000 And $197,000
Highest paying City	Pleasanton, CA	Carson City, NV
Highest paying state	Nevada	Nevada
Best paying company	Amazon	California Resources
Best paying industry	Automotive	Manufacturing

Differences between customer relations manager and director, customer relations education

There are a few differences between a customer relations manager and a director, customer relations in terms of educational background:

	Customer Relations Manager	Director, Customer Relations
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Stanford University

Customer relations manager vs director, customer relations demographics

Here are the differences between customer relations managers' and directors, customer relations' demographics:

	Customer Relations Manager	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 38.2% Female, 61.8%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between customer relations manager and director, customer relations duties and responsibilities

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Customer relations manager vs director, customer relations skills

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Customer Relations Manager
Customer Relations Manager vs Director, Customer Relations

Updated January 8, 2025

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