Customer relations manager vs reservations manager

The differences between customer relations managers and reservations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a customer relations manager, becoming a reservations manager takes usually requires 4-6 years. Additionally, a reservations manager has an average salary of $73,697, which is higher than the $66,782 average annual salary of a customer relations manager.

The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for a reservations manager are reservations, data entry, and customer inquiries.

Customer relations manager vs reservations manager overview

	Customer Relations Manager	Reservations Manager
Yearly salary	$66,782	$73,697
Hourly rate	$32.11	$35.43
Growth rate	8%	-
Number of jobs	61,089	14,447
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 51%
Average age	42	47
Years of experience	4	6

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

What does a reservations manager do?

A reservation manager is a front-line professional who handles hotel room booking and other tasks. Reservation managers facilitate the sales, bookings, and promotion of the products and services of a company. They quickly respond to phone calls and emails on room booking, apply room blocks, forecast room reservations, and update the arrival checklist. It is part of their job to review room inventory and allocate resources. Usually, they are employed by transportation firms, tour operators, car rental agencies, hotel chains, and travel agencies.

Customer relations manager vs reservations manager salary

Customer relations managers and reservations managers have different pay scales, as shown below.

	Customer Relations Manager	Reservations Manager
Average salary	$66,782	$73,697
Salary range	Between $42,000 And $104,000	Between $48,000 And $111,000
Highest paying City	Pleasanton, CA	Washington, DC
Highest paying state	Nevada	New York
Best paying company	Amazon	Creative Discovery Museum
Best paying industry	Automotive	-

Differences between customer relations manager and reservations manager education

There are a few differences between a customer relations manager and a reservations manager in terms of educational background:

	Customer Relations Manager	Reservations Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Customer relations manager vs reservations manager demographics

Here are the differences between customer relations managers' and reservations managers' demographics:

	Customer Relations Manager	Reservations Manager
Average age	42	47
Gender ratio	Male, 38.2% Female, 61.8%	Male, 28.6% Female, 71.4%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	16%	8%

Differences between customer relations manager and reservations manager duties and responsibilities

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Reservations manager example responsibilities.

Manage Hotel/F & B/Spa reservation and PBX departments.
Lead salesforce in selling and upselling cruises via inbound and outbound calls as well as internet inquiries.
Manage payroll and scheduling, interview and hire new associates, score calls and coach associates on a daily basis.
Manage productivity from reservations staff by assigning additional tasks depending on call volumes and approve payroll.
Manage all GDS activity, including channel and inventory management, and report analysis and distribution.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Customer relations manager vs reservations manager skills

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

Common reservations manager skills

Reservations, 53%
Data Entry, 15%
Customer Inquiries, 15%
Booking, 2%
Room Inventory, 1%
Payroll, 1%

Customer Relations Manager vs. similar jobs

Customer Relations Manager related careers

Customer Relations Manager related jobs

What similar roles do

Zippia Careers
Executive Management Industry
Customer Relations Manager
Customer Relations Manager vs Reservations Manager

Updated January 8, 2025

Browse executive management jobs