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The differences between customer relationship managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and an assistant customer service manager. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Relationship Manager | Assistant Customer Service Manager | |
| Yearly salary | $78,814 | $34,118 |
| Hourly rate | $37.89 | $16.40 |
| Growth rate | 5% | -4% |
| Number of jobs | 77,430 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer relationship managers and assistant customer service managers have different pay scales, as shown below.
| Customer Relationship Manager | Assistant Customer Service Manager | |
| Average salary | $78,814 | $34,118 |
| Salary range | Between $54,000 And $113,000 | Between $28,000 And $41,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | Washington | - |
| Best paying company | Amazon | - |
| Best paying industry | Technology | - |
There are a few differences between a customer relationship manager and an assistant customer service manager in terms of educational background:
| Customer Relationship Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relationship managers' and assistant customer service managers' demographics:
| Customer Relationship Manager | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |