Customer relationship manager vs customer experience manager

Differences between customer relationship manager and customer experience manager duties and responsibilities

Customer relationship manager example responsibilities.

• Exceed commercial loan and swap origination goals while simultaneously managing rehabilitation strategies for criticize bank assets.
• Determine borrower eligibility for assistance / repayment plans (monthly income / NPV calculations).
• Assist borrowers on default with repayment plans, modifications, short sale or DIL process.
• default, loan modifications, document validation, NPV modeling, and second mortgage modifications).
• Assist customers with various workout strategies for home retention including modifications for HFI and SFO loans.
• Track homeowner's adherence to FHA HAMP forbearance plan and directly intervene when a homeowner are at risk of default.
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Customer experience manager example responsibilities.

• Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
• Manage corporate Lexus training for all eligible associates at the dealership level.
• Launch, manage, and edit web content of store s Facebook page.
• Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
• Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
• Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
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