Customer retention representative vs technical service representative

The differences between customer retention representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer retention representative and a technical service representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $41,084 average annual salary of a customer retention representative.

The top three skills for a customer retention representative include customer service, outbound calls and bundling. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.

Customer retention representative vs technical service representative overview

	Customer Retention Representative	Technical Service Representative
Yearly salary	$41,084	$46,883
Hourly rate	$19.75	$22.54
Growth rate	-4%	-4%
Number of jobs	188,600	247,265
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a customer retention representative do?

A customer retention specialist helps an organization build relationships with existing clients. Their primarily job is to develop programs and strategies to strengthen customer loyalty and communicate directly with clients to assist them with their needs, which may involve answering inquiries, discussing product or service specifications, providing price quotes, troubleshooting issues, or giving instructions. They may also negotiate contracts, give discounts, and offer customers incentives.

What does a technical service representative do?

A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.

Customer retention representative vs technical service representative salary

Customer retention representatives and technical service representatives have different pay scales, as shown below.

	Customer Retention Representative	Technical Service Representative
Average salary	$41,084	$46,883
Salary range	Between $20,000 And $83,000	Between $28,000 And $78,000
Highest paying City	Phoenix, AZ	Los Angeles, CA
Highest paying state	California	New York
Best paying company	Torchmark	Quaker Houghton
Best paying industry	-	Technology

Differences between customer retention representative and technical service representative education

There are a few differences between a customer retention representative and a technical service representative in terms of educational background:

	Customer Retention Representative	Technical Service Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer retention representative vs technical service representative demographics

Here are the differences between customer retention representatives' and technical service representatives' demographics:

	Customer Retention Representative	Technical Service Representative
Average age	40	40
Gender ratio	Male, 45.7% Female, 54.3%	Male, 71.1% Female, 28.9%
Race ratio	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.0% White, 58.4% American Indian and Alaska Native, 0.8%	Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer retention representative and technical service representative duties and responsibilities

Customer retention representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Interact via phone to retain existing customers and prevent disconnection while upselling core products including video, data, and phone.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Retain Comcast customers via a variety of means available.
Retain Comcast subscriptions by surveying consumer need and concerns thru lengthy interactions.
Provide hands-on management and administrative support services essential to day-to-day operations of the MVA.

Technical service representative example responsibilities.

Install, manage and troubleshot VPN connection client in the enterprise environment.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide technical support relating to account profiles, remote client access via VPN.
Key achievements: develop new systems for automotive modular windows and air bag covers.
Set up repairs, replacements, and orders over the phone for apple Iphone products
Complete require systems training, certification and refresher training as outlined for the TSR position.

Customer retention representative vs technical service representative skills

Common customer retention representative skills

Customer Service, 13%
Outbound Calls, 8%
Bundling, 7%
Troubleshoot, 7%
Update Customer Accounts, 6%
Marketing Campaigns, 6%

Common technical service representative skills

Customer Satisfaction, 13%
Switches, 9%
LAN, 7%
VPN, 7%
Strong Customer Service, 7%
Product Line, 5%

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Customer Retention Representative
Customer Retention Representative vs Technical Service Representative

Updated January 8, 2025

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