Customer satisfaction manager vs customer success manager

The differences between customer satisfaction managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer satisfaction manager, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $93,820 average annual salary of a customer success manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a customer success manager are client facing, cloud, and account management.

Customer satisfaction manager vs customer success manager overview

	Customer Satisfaction Manager	Customer Success Manager
Yearly salary	$95,697	$93,820
Hourly rate	$46.01	$45.11
Growth rate	8%	5%
Number of jobs	33,496	95,053
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 78%
Average age	47	46
Years of experience	6	8

Customer satisfaction manager vs customer success manager salary

Customer satisfaction managers and customer success managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Customer Success Manager
Average salary	$95,697	$93,820
Salary range	Between $64,000 And $141,000	Between $61,000 And $142,000
Highest paying City	-	Redwood City, CA
Highest paying state	-	California
Best paying company	-	VMware
Best paying industry	-	Technology

Differences between customer satisfaction manager and customer success manager education

There are a few differences between a customer satisfaction manager and a customer success manager in terms of educational background:

	Customer Satisfaction Manager	Customer Success Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 78%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Customer satisfaction manager vs customer success manager demographics

Here are the differences between customer satisfaction managers' and customer success managers' demographics:

	Customer Satisfaction Manager	Customer Success Manager
Average age	47	46
Gender ratio	Male, 49.6% Female, 50.4%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	8%	7%

Differences between customer satisfaction manager and customer success manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Customer satisfaction manager vs customer success manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

Customer Satisfaction Manager vs. similar jobs

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Customer Satisfaction Manager
Customer Satisfaction Manager vs Customer Success Manager

Updated January 8, 2025

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