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The differences between customer service analysts and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer service analyst, becoming a customer service supervisor takes usually requires 4-6 years. Additionally, a customer service analyst has an average salary of $45,169, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a customer service analyst include SQL, data analysis and powerpoint. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Customer Service Analyst | Customer Service Supervisor | |
| Yearly salary | $45,169 | $38,792 |
| Hourly rate | $21.72 | $18.65 |
| Growth rate | 10% | -4% |
| Number of jobs | 151,770 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 44% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Customer service analysts and customer service supervisors have different pay scales, as shown below.
| Customer Service Analyst | Customer Service Supervisor | |
| Average salary | $45,169 | $38,792 |
| Salary range | Between $25,000 And $79,000 | Between $27,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | Maryland |
| Best paying company | Citi | Schneider Electric Industrial Services |
| Best paying industry | Finance | Finance |
There are a few differences between a customer service analyst and a customer service supervisor in terms of educational background:
| Customer Service Analyst | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between customer service analysts' and customer service supervisors' demographics:
| Customer Service Analyst | Customer Service Supervisor | |
| Average age | 42 | 47 |
| Gender ratio | Male, 37.1% Female, 62.9% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 11% | 8% |