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The differences between customer service clerks and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service clerk and a receptionist/customer service. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a customer service clerk include customer service, basic math and front end. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
| Customer Service Clerk | Receptionist/Customer Service | |
| Yearly salary | $33,566 | $30,604 |
| Hourly rate | $16.14 | $14.71 |
| Growth rate | -4% | -4% |
| Number of jobs | 361,383 | 216,587 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 32% | High School Diploma, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Customer service clerks and receptionist/customer services have different pay scales, as shown below.
| Customer Service Clerk | Receptionist/Customer Service | |
| Average salary | $33,566 | $30,604 |
| Salary range | Between $26,000 And $42,000 | Between $25,000 And $37,000 |
| Highest paying City | Anchorage, AK | Billerica, MA |
| Highest paying state | Alaska | Minnesota |
| Best paying company | United States Courts | Uline |
| Best paying industry | Retail | Manufacturing |
There are a few differences between a customer service clerk and a receptionist/customer service in terms of educational background:
| Customer Service Clerk | Receptionist/Customer Service | |
| Most common degree | High School Diploma, 32% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service clerks' and receptionist/customer services' demographics:
| Customer Service Clerk | Receptionist/Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.0% Female, 67.0% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |