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The differences between customer service directors and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service director and a service lead. Additionally, a customer service director has an average salary of $134,962, which is higher than the $83,844 average annual salary of a service lead.
The top three skills for a customer service director include customer satisfaction, customer support and continuous improvement. The most important skills for a service lead are food service, food safety, and exceptional client.
| Customer Service Director | Service Lead | |
| Yearly salary | $134,962 | $83,844 |
| Hourly rate | $64.89 | $40.31 |
| Growth rate | 6% | -4% |
| Number of jobs | 158,016 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Customer service directors and service leads have different pay scales, as shown below.
| Customer Service Director | Service Lead | |
| Average salary | $134,962 | $83,844 |
| Salary range | Between $94,000 And $191,000 | Between $49,000 And $142,000 |
| Highest paying City | Olympia, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | VMware | Meta |
| Best paying industry | Health Care | - |
There are a few differences between a customer service director and a service lead in terms of educational background:
| Customer Service Director | Service Lead | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service directors' and service leads' demographics:
| Customer Service Director | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |