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The differences between customer service leaders and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service leader and an assistant customer service manager. Additionally, an assistant customer service manager has an average salary of $34,118, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a customer service leader include POS, sales floor and store management. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Service Leader | Assistant Customer Service Manager | |
| Yearly salary | $33,791 | $34,118 |
| Hourly rate | $16.25 | $16.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 301,338 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer service leaders and assistant customer service managers have different pay scales, as shown below.
| Customer Service Leader | Assistant Customer Service Manager | |
| Average salary | $33,791 | $34,118 |
| Salary range | Between $27,000 And $41,000 | Between $28,000 And $41,000 |
| Highest paying City | Tacoma, WA | - |
| Highest paying state | Washington | - |
| Best paying company | University of California, Berkeley | - |
| Best paying industry | Transportation | - |
There are a few differences between a customer service leader and an assistant customer service manager in terms of educational background:
| Customer Service Leader | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service leaders' and assistant customer service managers' demographics:
| Customer Service Leader | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 32.9% Female, 67.1% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |