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The differences between customer service leaders and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service leader, becoming a customer service trainer takes usually requires 6-12 months. Additionally, a customer service leader has an average salary of $33,791, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service leader include POS, sales floor and store management. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service Leader | Customer Service Trainer | |
| Yearly salary | $33,791 | $32,452 |
| Hourly rate | $16.25 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 301,338 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service leaders and customer service trainers have different pay scales, as shown below.
| Customer Service Leader | Customer Service Trainer | |
| Average salary | $33,791 | $32,452 |
| Salary range | Between $27,000 And $41,000 | Between $25,000 And $40,000 |
| Highest paying City | Tacoma, WA | Tacoma, WA |
| Highest paying state | Washington | Alaska |
| Best paying company | University of California, Berkeley | Salesforce |
| Best paying industry | Transportation | Telecommunication |
There are a few differences between a customer service leader and a customer service trainer in terms of educational background:
| Customer Service Leader | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between customer service leaders' and customer service trainers' demographics:
| Customer Service Leader | Customer Service Trainer | |
| Average age | 47 | 40 |
| Gender ratio | Male, 32.9% Female, 67.1% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |