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The differences between customer service leaders and guest services leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service leader and a guest services leader. Additionally, a guest services leader has an average salary of $34,973, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a customer service leader include POS, sales floor and store management. The most important skills for a guest services leader are greeting guests, cleanliness, and customer complaints.
| Customer Service Leader | Guest Services Leader | |
| Yearly salary | $33,791 | $34,973 |
| Hourly rate | $16.25 | $16.81 |
| Growth rate | -4% | -4% |
| Number of jobs | 301,338 | 129,088 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.
Customer service leaders and guest services leaders have different pay scales, as shown below.
| Customer Service Leader | Guest Services Leader | |
| Average salary | $33,791 | $34,973 |
| Salary range | Between $27,000 And $41,000 | Between $28,000 And $43,000 |
| Highest paying City | Tacoma, WA | Kansas City, KS |
| Highest paying state | Washington | Washington |
| Best paying company | University of California, Berkeley | Salesforce |
| Best paying industry | Transportation | Media |
There are a few differences between a customer service leader and a guest services leader in terms of educational background:
| Customer Service Leader | Guest Services Leader | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service leaders' and guest services leaders' demographics:
| Customer Service Leader | Guest Services Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 32.9% Female, 67.1% | Male, 34.3% Female, 65.7% |
| Race ratio | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |