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The differences between customer service leaders and team service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service leader and a team service leader. Additionally, a team service leader has an average salary of $48,523, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a customer service leader include POS, sales floor and store management. The most important skills for a team service leader are cleanliness, food safety, and culinary.
| Customer Service Leader | Team Service Leader | |
| Yearly salary | $33,791 | $48,523 |
| Hourly rate | $16.25 | $23.33 |
| Growth rate | -4% | - |
| Number of jobs | 301,338 | 103,107 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Team Service Leaders oversee a group of employees in the service industry. These industries are often food service, hospitality, or customer service. Team Service Leaders are usually tenured or experienced employees. They are familiar with the company's products and service protocols. They should be able to address concerns in a fast manner and come up with ways to mitigate other problems that may arise. They manage the team who work on service delivery. They also train new employees and enhance the skills of existing ones. They continuously find ways to improve service delivery and to address pertinent issues in the industry.
Customer service leaders and team service leaders have different pay scales, as shown below.
| Customer Service Leader | Team Service Leader | |
| Average salary | $33,791 | $48,523 |
| Salary range | Between $27,000 And $41,000 | Between $27,000 And $84,000 |
| Highest paying City | Tacoma, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | University of California, Berkeley | Chevron |
| Best paying industry | Transportation | - |
There are a few differences between a customer service leader and a team service leader in terms of educational background:
| Customer Service Leader | Team Service Leader | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service leaders' and team service leaders' demographics:
| Customer Service Leader | Team Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 32.9% Female, 67.1% | Male, 48.7% Female, 51.3% |
| Race ratio | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% | Black or African American, 10.5% Unknown, 4.8% Hispanic or Latino, 17.3% Asian, 5.6% White, 61.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |