Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service managers and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service manager, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a customer service manager include strong customer service, payroll and customer satisfaction. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Customer Service Manager | Customer Service Representative Manager | |
| Yearly salary | $61,487 | $32,048 |
| Hourly rate | $29.56 | $15.41 |
| Growth rate | 6% | -4% |
| Number of jobs | 313,110 | 147,039 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Average age | 44 | 40 |
| Years of experience | 6 | 12 |
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Customer service managers and customer service representative managers have different pay scales, as shown below.
| Customer Service Manager | Customer Service Representative Manager | |
| Average salary | $61,487 | $32,048 |
| Salary range | Between $35,000 And $105,000 | Between $25,000 And $41,000 |
| Highest paying City | Washington, DC | San Jose, CA |
| Highest paying state | New Jersey | California |
| Best paying company | KLA | First Book |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a customer service manager and a customer service representative manager in terms of educational background:
| Customer Service Manager | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between customer service managers' and customer service representative managers' demographics:
| Customer Service Manager | Customer Service Representative Manager | |
| Average age | 44 | 40 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 7% |