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The differences between customer service managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service manager and a general service manager. Additionally, a general service manager has an average salary of $85,187, which is higher than the $61,487 average annual salary of a customer service manager.
The top three skills for a customer service manager include strong customer service, payroll and customer satisfaction. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.
| Customer Service Manager | General Service Manager | |
| Yearly salary | $61,487 | $85,187 |
| Hourly rate | $29.56 | $40.96 |
| Growth rate | 6% | 6% |
| Number of jobs | 313,110 | 435,376 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 58% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.
Customer service managers and general service managers have different pay scales, as shown below.
| Customer Service Manager | General Service Manager | |
| Average salary | $61,487 | $85,187 |
| Salary range | Between $35,000 And $105,000 | Between $52,000 And $137,000 |
| Highest paying City | Washington, DC | Mountain View, CA |
| Highest paying state | New Jersey | California |
| Best paying company | KLA | Stanford University |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a customer service manager and a general service manager in terms of educational background:
| Customer Service Manager | General Service Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service managers' and general service managers' demographics:
| Customer Service Manager | General Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 78.3% Female, 21.7% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |