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The differences between customer service/operations managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service/operations manager and a client services manager. Additionally, a client services manager has an average salary of $78,439, which is higher than the $69,350 average annual salary of a customer service/operations manager.
The top three skills for a customer service/operations manager include customer satisfaction, ISO and logistics. The most important skills for a client services manager are customer service, client service, and account management.
| Customer Service/Operations Manager | Client Services Manager | |
| Yearly salary | $69,350 | $78,439 |
| Hourly rate | $33.34 | $37.71 |
| Growth rate | 6% | 6% |
| Number of jobs | 249,856 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 72% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Customer service/operations managers and client services managers have different pay scales, as shown below.
| Customer Service/Operations Manager | Client Services Manager | |
| Average salary | $69,350 | $78,439 |
| Salary range | Between $48,000 And $98,000 | Between $54,000 And $113,000 |
| Highest paying City | Bay Shore, NY | Washington, DC |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Xerox | McKinsey & Company Inc |
| Best paying industry | Finance | Technology |
There are a few differences between a customer service/operations manager and a client services manager in terms of educational background:
| Customer Service/Operations Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service/operations managers' and client services managers' demographics:
| Customer Service/Operations Manager | Client Services Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 50.2% Female, 49.8% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |