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The differences between customer service/operations managers and operations project managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service/operations manager and an operations project manager. Additionally, an operations project manager has an average salary of $90,352, which is higher than the $69,350 average annual salary of a customer service/operations manager.
The top three skills for a customer service/operations manager include customer satisfaction, ISO and logistics. The most important skills for an operations project manager are project management, business operations, and risk management.
| Customer Service/Operations Manager | Operations Project Manager | |
| Yearly salary | $69,350 | $90,352 |
| Hourly rate | $33.34 | $43.44 |
| Growth rate | 6% | 6% |
| Number of jobs | 249,856 | 210,582 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 68% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
An operations project manager is responsible for monitoring the performance of the project team, ensuring that the operations meet the clients' standards and internal regulations with maximum productivity and efficiency. Operations project managers manage the department's budget and allocate materials and resources accurately, maintaining a record of expenses and costs forecasting. They coordinate with the clients, discussing project adjustments or additional tasks as needed, and lead project execution and deliverables by determining the team's needs and concerns, and enforcing strategic procedures.
Customer service/operations managers and operations project managers have different pay scales, as shown below.
| Customer Service/Operations Manager | Operations Project Manager | |
| Average salary | $69,350 | $90,352 |
| Salary range | Between $48,000 And $98,000 | Between $66,000 And $122,000 |
| Highest paying City | Bay Shore, NY | San Francisco, CA |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Xerox | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a customer service/operations manager and an operations project manager in terms of educational background:
| Customer Service/Operations Manager | Operations Project Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service/operations managers' and operations project managers' demographics:
| Customer Service/Operations Manager | Operations Project Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 50.2% Female, 49.8% | Male, 68.7% Female, 31.3% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |