Customer service/operations manager vs senior operations manager

Differences between customer service/operations manager and senior operations manager duties and responsibilities

Customer service/operations manager example responsibilities.

• Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
• Develop and implement the department's call QA process and monitoring form.
• Develop and improve business practices for customer service, support, field operations and QA operations.
• Present information to upper management and key leaders in the organization via PowerPoint and teleconference services that are engaging and forward-thinking.
• Implement an ACD phone distribution and monitoring program.
• Create and implement new procedures and reporting tools that resolve EDI order errors.
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Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
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