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The differences between customer service/operations managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service/operations manager and a service center manager. Additionally, a customer service/operations manager has an average salary of $69,350, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a customer service/operations manager include customer satisfaction, ISO and logistics. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Customer Service/Operations Manager | Service Center Manager | |
| Yearly salary | $69,350 | $40,821 |
| Hourly rate | $33.34 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 249,856 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Customer service/operations managers and service center managers have different pay scales, as shown below.
| Customer Service/Operations Manager | Service Center Manager | |
| Average salary | $69,350 | $40,821 |
| Salary range | Between $48,000 And $98,000 | Between $30,000 And $54,000 |
| Highest paying City | Bay Shore, NY | Syracuse, NY |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | Xerox | Capgemini |
| Best paying industry | Finance | Energy |
There are a few differences between a customer service/operations manager and a service center manager in terms of educational background:
| Customer Service/Operations Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service/operations managers' and service center managers' demographics:
| Customer Service/Operations Manager | Service Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 50.2% Female, 49.8% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |