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Customer service supervisor jobs in Dubuque, IA

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  • Residential Services Supervisor

    Imagine The Possibilities 3.0company rating

    Customer service supervisor job in Guttenberg, IA

    **Please read the ENTIRE job posting before applying** below, then hit the apply button. is an on-site in office position and will require on-call rotation** **Sign on Bonus Available - Paid out in 3 equal payments after completing 3 months, 6 months, and 9 months of employment** This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, youll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If youre passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, youll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. What Winning Looks Like: While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to: Create and maintain the team culture, which may include: o Collaborating with Imagines' Recruitment Team to hire the best team members for the job. o Supervise the Direct Support Professional team. o Collaborating with Imagines Training Team to provide the best possible training for team members, assuring they learn the most updated and efficient practices. o Scheduling your team to work at times that fits the needs of the people we serve. o Being actively present and involved with your team, including performing weekly site visits and following up with team members. o Conducting monthly team meetings focused on immediate needs and team culture. o Providing coaching opportunities for staff. o Agreeing to be placed on-call as required and fill in for the team if there is need. o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons. o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines. o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours. Overseeing resources, which may include: o Monitoring and scheduling vehicle usage for services. o Monitoring budgets for individuals served are being maintained and followed as outlined in their financial plan by the Representative Payee Coordinator. o Supporting individuals in communication with and fulfilling responsibilities associated with their Representative Payee Coordinator. o Overseeing balances, ledgers, receipts, and special requests forms in collaboration with the Representative Payee Team. o Monitoring medication check-ins. o Monitoring appointment scheduling and follow-up communication for individuals served. o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine. Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry. Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation. Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible. Know Were For You: We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to: Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that. Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes. Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you. 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered. Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own. Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one. Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. xevrcyc Employee Assistance Program: Were there for you through all lifes ups and downs. RequiredPreferredJob Industries Social Services
    $22.6 hourly 1d ago
  • Customer Service Representative

    Clae Solutions

    Customer service supervisor job in Stockton, IL

    Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community. Responsibilities Handle Inquiries: Respond to customer questions and provide detailed information about our products and services. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions. Provide Support: Assist customers with enrollment processes and guide them through our energy solutions. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions. Qualifications Educational Background: High school diploma/GED required; a degree in a related field is preferred. Experience: Previous experience in customer service or a related field is beneficial. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively. Compensation $60,000 - $120,000 (Annually) About Clae Goldman Team Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.
    $29k-38k yearly est. 11d ago
  • Customer Experience Lead-Kennedy

    Victoria's Secret 4.1company rating

    Customer service supervisor job in Dubuque, IA

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.00 Maximum Salary: $19.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $15-19 hourly 24d ago
  • 3rd Shift Customer Service -Peosta

    Kwik Stop 3.5company rating

    Customer service supervisor job in Peosta, IA

    We are looking for 3rd shift team members to join our Peosta Location! Team members working 3rd shift receive and additional $2 per hour! $15 +$2= $17 per hour! This position comes with a $2.00 per hour bonus in addition to regular per hour wage during the hours of 10:00pm to 6:00AM. Kwik Stop is a locally owned and community focused and is proud to be in your neighborhood. Team Members enjoy variety in their day. From learning the register, offering customer service, maintaining clean facilities, and preparing food, you experience a quick fast paced shift! Team Members in this role love: A fast paced and fun environment Flexibility to work a schedule that works for you! Weekdays and weekend availability too! Ability to work independently and with a team! Part time or Full time hours Perks of joining our team: Working alongside an amazing team Opportunity for growth Don't forget - all team members get coffee with a career ☕- free coffee and soda when you work! Our team members make an impact in the Peosta Community every day. Be a Kwik Care hero starting today! Our application process is quick and easy! You can fill out our fast app online. Or you can stop into our Peosta locations to fill out a quick paper app.
    $27k-37k yearly est. 4d ago
  • Full-Time Customer Service Supervisor

    Kohl's Corp 4.4company rating

    Customer service supervisor job in Dubuque, IA

    About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do * Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals * Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines * Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards * Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices * Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: * Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture * Exercising good judgment; taking appropriate partners as needed * Modeling, guiding and providing direction to associates * Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues * Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing * Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention * Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty * Use key performance indicators (KPIs) to make informed business decisions that drive overall store results * Accomplishing multiple tasks within established timeframes * Training, monitoring and reinforcing company policies, procedures, standards and guidelines * Maintaining adherence to company safety policies for the safety of all associates and customers * Key holder responsibilities include opening and closing store processes, and providing direction to associates * Other responsibilities as assigned What Skills You Have Required * Must be at least 18 years of age or older * Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals * Strong verbal/written communication and interpersonal skills * Flexible availability, including days, nights, weekends, and holidays Preferred * 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. * Ability to perform the accountabilities listed in the "What You'll Do" Section. * Ability to satisfactorily complete company training programs. * Ability to comply with dress code requirements. * Basic math and reading skills, legible handwriting, and basic computer operation. * Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. * Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. * Perform work in accordance with the Physical Requirements section. Physical Requirements * Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. * Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. * Ability to stand/walk for the duration of a scheduled shift (at least 8 hours). * Ability to visually verify information and locate and inspect merchandise. * Ability to comply with health and safety standards. Pay Starts At: $19.50
    $19.5 hourly Auto-Apply 3d ago
  • CUSTOMER SERVICE LEAD - DUBUQUE, IA

    Canteen 4.4company rating

    Customer service supervisor job in Dubuque, IA

    Job Description Salary: $52,000 - $54,000 / year Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen. Summary Canteen is redefining the workplace food experience through innovative technology, exceptional service, and a rapidly growing network of markets, cafés, and vending solutions. As we continue to expand, we're looking for an adaptable, people-focused Customer Service Lead who thrives in a fast-paced environment and is passionate about elevating client relationships and field operations. If you're a strong leader, a natural relationship-builder, and someone who gets energized by solving challenges on the go, this role is an excellent opportunity to grow your career with an industry leader. What You'll Do Lead and Develop Teams • Manage, motivate, and support a team of route drivers to ensure high performance and exceptional service. • Step in to run routes as needed, providing hands-on support that keeps operations running smoothly. Strengthening Client Partnerships • Build lasting, trust-based relationships with clients across your territory. • Conduct regular site visits, address needs proactively, and ensure each account receives the service excellence Canteen is known for. Elevate Operational Excellence • Oversee daily service routes to ensure accurate deliveries, quality merchandising, and proper product rotation. • Maintain inventory levels, resolve on-site issues, and ensure all locations meet brand standards and food safety requirements. • Review compliance and audit reports, implement corrective actions, and drive continuous improvement. Support Growth and Innovation • Identify opportunities for upselling, product expansion, and increased account profitability. • Collaborate with local leadership to develop strategic sales plans and support branch openings. • Introduce new products, improve pricing strategies, and enhance the overall customer experience at the point of sale. What We're Looking For • 2 - 4+ years of experience in route management, retail management, account management, food & beverage management or food distribution. • Proven ability to lead and develop field teams. • Excellent communication and relationship-building skills. • Strong problem-solving abilities and comfort working independently. • Experience with performance evaluations, operational audits, and compliance initiatives. • A valid driver's license and clean driving record; ability to lift/push/pull up to 50 lbs. • Willingness to perform route duties when needed. Why Join Canteen? • Be part of a fast-growing, industry-leading company backed by Compass Group. • Work in a dynamic field environment with autonomy and the ability to truly influence outcomes. • Enjoy robust career development opportunities through a global organization. • Competitive pay, benefits, and long-term growth potential. Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. **************************************************************************************** Req ID: 1485349 Canteen Leticia Pinon
    $52k-54k yearly 12d ago
  • Customer Service Consultant

    First Supply 4.0company rating

    Customer service supervisor job in Dubuque, IA

    First Supply is seeking an exceptional Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues? As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general plumbing and/or HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY! Responsibilities Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product Quickly and effectively find creative ways to meet customer's needs Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC's profit objectives Recommend products and provide service to customers, based on customer's specific needs Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues Meet customers to demonstrate and explain features of products; and instruct customers in use of products Prepare and present quotations to meet customer needs Accurately enter customer sales orders onto the business system Ensure product orders are shipped in a timeframe to meet customer's needs Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships Identify and develop profitable new sales opportunities Contact or visit potential customers to evaluate their needs, and promote the sale of products and services Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems Identify trends in customer satisfaction or dissatisfaction and make recommendations Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed Attend sales and product review meetings Attend training programs as required Keep records as required Other duties as assigned by the General or Department Manager Qualifications Three years of related experience or equivalent training in trade fields Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC) Computer knowledge and skills with the ability to learn First Supply LLC's business system Ability to assess customer needs and provide customer satisfaction Ability to communicate information and ideas effectively with customers by telephone and in person Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment. Ability to read, speak, understand, and write English. Ability to add, subtract, multiply and divide all units of measure. Attendance on a regular and consistent basis. First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more! About First Supply First Supply is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan. First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles-from contemporary to traditional-along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products. With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today's 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution. First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $28k-33k yearly est. Auto-Apply 60d+ ago
  • CUSTOMER SERVICE LEAD - DUBUQUE, IA

    Compass Group, North America 4.2company rating

    Customer service supervisor job in Dubuque, IA

    Canteen **Salary:** $52,000 - $54,000 / year **_Growth. Opportunity. Excellence._** **_Canteen_** brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the _opportunity_ and innovation. Together, we'll continue to transform our industry. **_Come grow with us. We are Canteen._** **Summary** Canteen is redefining the workplace food experience through innovative technology, exceptional service, and a rapidly growing network of markets, cafés, and vending solutions. As we continue to expand, we're looking for an adaptable, people-focused Customer Service Lead who thrives in a fast-paced environment and is passionate about elevating client relationships and field operations. If you're a strong leader, a natural relationship-builder, and someone who gets energized by solving challenges on the go, this role is an excellent opportunity to grow your career with an industry leader. **What You'll Do** **_Lead and Develop Teams_** - Manage, motivate, and support a team of route drivers to ensure high performance and exceptional service. - Step in to run routes as needed, providing hands-on support that keeps operations running smoothly. **_Strengthening Client Partnerships_** - Build lasting, trust-based relationships with clients across your territory. - Conduct regular site visits, address needs proactively, and ensure each account receives the service excellence Canteen is known for. **_Elevate Operational Excellence_** - Oversee daily service routes to ensure accurate deliveries, quality merchandising, and proper product rotation. - Maintain inventory levels, resolve on-site issues, and ensure all locations meet brand standards and food safety requirements. - Review compliance and audit reports, implement corrective actions, and drive continuous improvement. **_Support Growth and Innovation_** - Identify opportunities for upselling, product expansion, and increased account profitability. - Collaborate with local leadership to develop strategic sales plans and support branch openings. - Introduce new products, improve pricing strategies, and enhance the overall customer experience at the point of sale. **What We're Looking For** - 2 - 4+ years of experience in route management, retail management, account management, food & beverage management or food distribution. - Proven ability to lead and develop field teams. - Excellent communication and relationship-building skills. - Strong problem-solving abilities and comfort working independently. - Experience with performance evaluations, operational audits, and compliance initiatives. - A valid driver's license and clean driving record; ability to lift/push/pull up to 50 lbs. - Willingness to perform route duties when needed. **Why Join Canteen?** - Be part of a fast-growing, industry-leading company backed by Compass Group. - Work in a dynamic field environment with autonomy and the ability to truly influence outcomes. - Enjoy robust career development opportunities through a global organization. - Competitive pay, benefits, and long-term growth potential. **Apply to Canteen today!** _Canteen is a member of Compass Group USA_ **Click here to Learn More about the Compass Story (**************************************** **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.** Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. **Associates at Canteen** **are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (******************************************************************************************* or copy/paste the link below for paid time off benefits information. ****************************************************************************************** **Req ID: 1485349** Canteen Leticia Pinon
    $52k-54k yearly 7d ago
  • AmeriCorps Teen Engagement Specialist

    City of Dubuque, Ia 3.6company rating

    Customer service supervisor job in Dubuque, IA

    AmeriCorps Teen Engagement Specialist Example Contract dates: * January 5th, 2026 - August 1st, 2026 (30 Week Contract); * January 20th, 2026 - August 15th, 2026 (30 Week Contract); * February 2nd, 2026 - August 29th, 2026 (30 Week Contract) * Contract start and end dates rotate on a bi-weekly schedule 900 Hours Contract - Minimum of 33 hours/week Compensation: Living Allowance Total: $11,700 ($780.00 2 weeks over 30 weeks) + Education Award: $3,697.50* Closing Date: January 26th, 2026 Description: AmeriCorps is a national service program that takes a different approach to improve lives and fostering civic engagement. AmeriCorps Members commit their time to address critical community needs. In Dubuque, AmeriCorps Members serve at the intersection of education and mental health to help youth understand their emotions, reactions, and relationships through social-emotional learning to improve academic, career, and social success. City of Dubuque AmeriCorps Members implement key skill-building program to have the following impacts: * Youth experience programs promoting healthy lifestyles resulting in decreased youth risk-related behaviors. * Youth development skills to build meaningful and healthy relationships while experiencing being valued and respected. * Providing every young person with the opportunity to grow up safely and access their best possible future. The AmeriCorps Teen Engagement Specialist serves at the Multicultural Family Center and works closely with the Teen Empowerment Coordinator and the AmeriCorps Academic Advocate. This position's goal is to provide Dubuque's teenage youth with community connections, healthy opportunities, and engaging activities year-round. This vital role involves developing programs, implementing them, evaluating their impact, and reaching out to a broad representation of youth populations. The Teen Engagement Specialist focuses on supporting students and families from communities facing barriers helping them navigate their out-of-school time in meaningful ways. This position will lead Teen Night programming for high school students, engage middle school students, build relationships with disadvantaged youth and their families, connect talents and interests to potential careers, and create sustainable support systems within the community. Benefits: * Education Award received upon successful completion of their term of service. * Living Allowance * Student loan forbearance and interest payments for eligible loans Job Duties Service Responsibilities * Program Development and Implementation: * Collaborate with the Teen Empowerment Coordinator to develop and implement engaging programming and outreach initiatives for teen-aged youth in the Dubuque community. * Attend and contribute to at least 1 planning session per week with the Teen Empowerment Coordinator. * Provide weekly progress updates on shared initiatives. * Design programming that focuses on community engagement, healthy choices, and positive social skill development for teenagers. * Develop or revise 1 module per month focusing on community engagement, healthy choices, or social skills. * Conduct monthly feedback surveys with teens and incorporate results into programming updates. * Collaborate closely with AmeriCorps members serving at program partners to establish teen-focused programming efforts. * Facilitate biweekly check-ins with AmeriCorps members at partner sites. * Support the launch of at least 1 joint teen-focused program per quarter. * Collaborate with community partners, local businesses, and community leaders to create and execute "Teen Night" programming throughout the school year and summer months. * Organize or co-host 2 Teen Night events per month during the school year and summer. * Secure participation from at least 1 new community partner or business per quarter. * Plan and facilitate activities that engage teenagers, promote learning, and foster a sense of belonging and community. * Lead or co-lead 3 youth engagement activities per week. * Track participation and aim for 80% satisfaction rate in post-activity surveys. * Recruit and engage youth to participate in Teen Empowerment Programs throughout the school year and summer. * Recruit 10 new youth participants per month through outreach and referrals. * Maintain an active roster of at least 30 engaged teens per season (school year/summer). * Teen Night Programming: * Develop individualized success plans for Teen Empowerment participants focus on individual needs/supports. IE: Social-Emotional Learning, Healthy Habits, Life-skills. * Create success plans for 100% of active participants within their first 2 weeks of enrollment. * Include at least 3 focus areas per plan (e.g., SEL, healthy habits, life skills, interest). * Follow up with Teen Empowerment participants for updates to their success plan on a quarterly basis and make changes/new goals as necessary. * Conduct quarterly reviews for each participant's plan. * Update goals or supports for at least 90% of participants each quarter based on progress or needs. * Develop and implement weekly Teen Night Programs for groups of approximately 20-30 students. * Plan and deliver 1 Teen Night session per week for groups of 20-30 students. * Maintain an average attendance rate of 75% or higher. * Coordinate monthly experiential learning opportunities focused on new experiences, local 'hidden gems', creating community, exploring identity. * Organize 1 experiential learning activity per month (e.g., field trips, guest speakers, cultural events). * Ensure at least 1 new experience or location is introduced each quarter. * Coordinate bi-weekly visits from program partners to lead programs around trending teen engagement activities. * Schedule and host 2 partner-led sessions per month. * Rotate partners to include at least 4 unique organizations per semester. * Develop and implement weekly mentoring services, while seeking volunteer mentors to expand the program capacity. * Facilitate 1 mentoring session per week. * Recruit 1 new volunteer mentor per month to expand capacity. * Host quarterly "try-it" sessions in partnership with local sports, cultural, arts, civic/volunteering and leisure organizations and networks. * Organize 1 "try-it" session per quarter in collaboration with local sports, arts, civic, or leisure groups. * Aim for at least 15 youth participants per session and 2 new community partners per year. * Teen Coaching and Support: * Coach teenagers on appropriate behaviors, conflict management, de-escalation and self-regulation practices. * Provide guidance and mentorship to teens during activities, programs, and events. * Encourage academic engagement, recreational participation, and positive peer interactions among at-risk youth. * Carry out developmental activities that promote skill-building in areas such as such as self-awareness, self-management, social awareness, relationship skills, personal responsibility, goal directed behavior, decision-making and optimistic thinking. * Create opportunities for teens based on interest to enhance their social, emotional, and life skills through workshops, discussions, and experiential learning activities. * Volunteer Management: * Recruit, manage, monitor, train, and document volunteer involvement with teen programming. * Coordinate with volunteers to support the implementation of activities and ensure a safe and supportive environment for participants. * Collaborate with local colleges and community leaders to recruit volunteers and mentor to support Teen Empowerment programming throughout the school year and summer months. * Impact Assessment and Documentation: * Document and maintain records of the impact on area youth who participate in the teen empowerment programs through weekly data reporting processes. * Collect data and feedback to evaluate program effectiveness and identify areas for improvement. * Conduct the DESSA assessments to measure students' social-emotional competencies. * Disaster Response (AmeriCorps-Disaster Response Team) * Participate in A-DRT training(s) to ensure the member has knowledge and ability to respond to disasters * Complete other training necessary to support disaster deployments, including but not limited to Volunteer Reception Center (VRC), first aid, mental health first aid, and chainsaw training. Qualifications Physical Requirements: * Walk and carry materials up and down steps * Stand and walk for extended periods of time * Lift 30 pounds * Bend, squat and kneel Desired Skills/Qualifications: * Must be competent or desire growth in working with at-risk youth, teenaged youth, and communities facing barriers. * Applicant must have reliable transportation. * Applicant must be creative, energetic, dependable and a self-starter. Eligibility Criteria: * Must have a high school diploma or equivalent OR agree to obtain one while under service to the AmeriCorps Program * Be 17 years or older at the start of service (no upper age limit) * Pass a national service criminal history check prior to first day of service due to reoccurring access to vulnerable populations * Hold one of the following citizenship statuses: US citizen, US national, or Lawful Permanent Resident Supplemental Information Service Schedule The Teen Engagement Specialists' scheduled hours may fluctuate based on Teen Programming scheduled throughout the year. Typical schedule: Mon - Thurs: Serve flexibly between the hours of 9am - 8pm, with two days/week served during the 12pm - 8pm timeframe, with two days from 12pm to 6pm; Friday: 9am - 5pm. During the summer, 4 nights/week (typically Mon-Thurs) must be served during the 12pm - 8pm hours. Opportunities for weekend hours or special events may become available during the year. Member will serve at least 33 hours per week. Example schedule for illustrative purposes: * Monday: 12pm - 6pm * Tuesday: 12pm - 6pm * Wednesday: 12pm - 8pm * Thursday: 12pm - 8pm * Friday: 9am - 5pm * Saturday: Off * Sunday: Off Sick Leave: Sick leave, personal leave, and holiday leave is allowed, but such time off does not count towards the required number of hours needed to successfully complete the term of service. There are additional benefits offered if the member has a compelling personal circumstance. Disaster Deployments: Member who opt-in to be engaged in disaster deployment/activities will need to ensure availability for the term of the disaster deployments, generally 2-4 weeks. Make plans for pets, family members, other employment and responsibilities that need regular attention. Evaluations and Alternative Service AmeriCorps Members are required by the program to complete Self-Evaluations. Mid-Term Evaluations: At the member's halfway point during their term of service, the member will complete a self-evaluation and their Site Supervisor will complete an evaluation on the member through AmericaLearns. The member and site supervisor will meet, with or without Program Staff, to discuss the evaluations in-depth. These evaluations must be submitted to the AmeriCorps Program. End-Term Evaluations: Upon the completion of their AmeriCorps Contract, all members will complete an End-Term Evaluation through AmericaLearns. The End-Term Evaluation must be completed, signed, and submitted to the AmeriCorps Program within 30 days of the member's final date of service. Non-submission of this document within the 30-day timeframe will lead to the member being exited for cause (see section 9 of the Member Service Agreement) and will forfeit the member's right to the Education Award. Members may engage in other allowable activities that are not specifically outlined in the position description, but that support the AmeriCorps program design, and which will help the Program meet its goals. Under no circumstances will members be asked to perform prohibited activities. Volunteers recruited and/or managed by AmeriCorps members will not participate in prohibited activities as outlined in the approved grant. APPLICATION: all applications are submitted electronically via this website. Questions? CONTACT: City of Dubuque AmeriCorps Program Phone: ************ Email: **************************** * AmeriCorps member will receive education award in the form of an electronic payment through myamericorpgs.gov. Education award may be used to pay educational costs at eligible post-secondary educational institutions or qualified student loans. Members who are 55+ years of age can transfer award to child or grandchild under specific conditions. Note: AmeriCorps Members are compensated through the national AmeriCorps program and are not considered employees of the City of Dubuque. Our Commitment to You The City of Dubuque is committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities, in compliance with all applicable federal and state laws. Our organization provides equal opportunities for all individuals, fostering a workplace that values innovation, collaboration, and work-life balance. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our growing community. In accordance with legal obligations our policies and practices are designed to ensure fair treatment and foster a respectful workplace where all are encouraged to apply. Not Applicable 01 Will you be 17 years of age or older by the contract start date? * Yes * No Required Question Employer City of Dubuque Address Human Resources Department 50 W 13th Street Dubuque, Iowa, 52001 Phone ************ Website ************************************************
    $32k-40k yearly est. Easy Apply 3d ago
  • Medical Customer Service

    Biolife Plasma Services 4.0company rating

    Customer service supervisor job in Dubuque, IA

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.** **About the role:** Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. **How you will contribute:** · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. **What you bring to Takeda:** · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful **What Takeda can offer you:** Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. **More about us:** At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IA - Dubuque **U.S. Starting Hourly Wage:** $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IA - Dubuque **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Part time **Job Exempt** No
    $16 hourly 35d ago
  • Assistant Services Manager

    Barrel House 4.0company rating

    Customer service supervisor job in Dubuque, IA

    Job DescriptionBenefits: Opportunity for advancement The FOH Assistant Service Manager is responsible for training, directing, and assisting primarily Front Of House staff and for the overall operation of the restaurant under direct supervision of the general manager and AGM. All Managers should be willing to be cross-trained for a variety of positions and roles throughout the restaurant. Opportunities for advancement including relocation to new stores within our growing company and Franchise locations. Benefits & Perks: Health Insurance (Medical, Dental, & Vision) 401k Match Retirement Plan Paid Time Off Leave Program Employee Meal Discount Program Company Overview: At Barrel House, the foundation of any position is our We CARE Culture. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members. Core Responsibilities: Communicates with the general manager/AGM regarding all issues that happen on a shift. Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example. Ensures steps of service and service standards are being met. Ensures bar standards are being met. Responsible for taking FOH inventory and forwarding to the GM for review. Responsible for completing a liquor order and forwarding to the GM for review. Responsible for training and implementing roll-out specials to all FOH team members. Responsible for the Expedite role (Expo). Runs orders to the guest's table. Manages FOH staff and ensures checklist duties are complete. Supervises and coordinates activities of bartending staff engaged in cocktail preparation. Backs up all FOH personnel as needed. Responsible for delegating responsibilities to team members. Ensures menu items are prepared properly. Delivers quality guest service and monitors the level of service throughout the restaurant. Adheres to company standards, including personal hygiene and appearance. Adheres to health and safety standards when handling food. Qualifications: Previous managerial or supervisory experience in a high-volume restaurant. Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS). Be able to work in a standing position for extended periods of time. Be able to reach, bend, stoop, and frequently lift up to 50 pounds. Must be able to reliably commute to on-site location. Must be authorized to work in the United States. Must be over the age of 18 years old.
    $26k-32k yearly est. 4d ago
  • Service Manager

    Martin Equipment 3.2company rating

    Customer service supervisor job in Dubuque, IA

    Job Details IA Dubuque - Dubuque, IA DayDescription Join the Martin Equipment Family! Martin Equipment is a proud John Deere construction equipment dealership. We have an immediate opening for a full-time Service Manager at our Dubuque, Iowa location. Schedule: Monday-Friday, 7:00 AM to 5:00 PM, with occasional Saturday mornings as needed. Why Join Us? At Martin Equipment, we believe our people are our greatest asset. When you join our team, you'll enjoy: Stability & Growth: Work for a trusted John Deere dealership with a strong reputation in the industry. Comprehensive Benefits: 100% company-paid health insurance for you and your family, life insurance, and a 401(k) with company match. Work-Life Balance: Regular weekday hours with limited weekend requirements. Supportive Culture: A family-oriented environment where your contributions make a real impact. Career Development: Opportunities to learn, grow, and advance within a respected organization. Position Summary The Service Manager oversees all activities within the Service Department, including scheduling and supervising repairs, servicing rental and customer equipment, and ensuring compliance with safety regulations. This role also manages customer concerns, warranty claims, and the maintenance of company vehicles. Key Responsibilities Supervise and schedule department staff to meet repair and maintenance needs. Manage repairs and maintenance for customer and company-owned equipment. Maintain accurate service records. Ensure compliance with company, government, and vendor safety standards. Collaborate with equipment vendors to stay current on maintenance requirements. Address customer complaints regarding equipment condition and performance. Provide safety training to shop staff. Report damaged equipment for customer billing. Complete and submit paperwork for warranty claims and new equipment. Certify company vehicles and trailers meet D.O.T. requirements. Perform other duties as assigned. Qualifications High school diploma or equivalent. 7-10 years of experience in mechanical and electrical equipment repair and maintenance. Strong knowledge of equipment utilization and safety requirements. Scheduling and supervisory experience required. Physical Requirements Ability to sit for extended periods. Occasional climbing, bending, stooping, and lifting up to 50 lbs. Operation of a computer and standard office equipment. Adequate vision and hearing for equipment inspection and communication. Personal Protective Equipment Martin Equipment provides all required PPE, including protective glasses, gloves, and boots. Work Environment Exposure to petroleum solvents, paints, fumes, and extreme temperatures (20%). Operation of mechanical equipment. Compensation & Benefits Competitive pay based on experience. Background check (including MVR) and pre-employment drug screen required. Benefits eligibility begins the first of the month after 60 days of employment: 100% company-paid health insurance for employee and family. $40,000 company-paid life insurance and AD&D. Optional employee-paid dental, vision, disability, voluntary life insurance, and flexible spending account. 401(k) with company match up to 4%. Paid holidays and vacation. Martin Equipment is an Equal Opportunity Employer. Job Type: Full-time
    $45k-70k yearly est. 23d ago
  • Service Manager

    Dollar Fresh Market

    Customer service supervisor job in Dyersville, IA

    Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Performs as a leader and role model and maintains positive employee relations. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager Positions that Report to you: All positions except those listed above or designated by the District Store Director or Store Manager Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner in all areas of the store. Assists customers by: (examples include). escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call. Key holder with opening and closing responsibilities. Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties. Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels. Assisting customers with their orders at the self-checkout lanes. Processes refunds for customers and department approved refunds. Monitors self-checkout registers and service counter. Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager. Labels all product containers in the backroom and in storage areas with date store received them. Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging. Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts. Sells and redeems lottery. Processes rental transactions for Rug Doctors. Ensures proper customer service throughout the store and addresses specific customer issues. Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Secondary Duties and Responsibilities: Stays current with market trends and information (i.e.; competition, new products, and equipment, merchandising techniques). Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. Performs other job related duties, assists in other areas of the store and works on special projects as needed. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to guide people to provide basic direction, follow technical manuals and have increased contact with people. Education and Experience: High School or equivalent experience. Two years or more of similar or related work experience preferred. Physical Requirements: Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. Join our team
    $44k-73k yearly est. Auto-Apply 4d ago
  • Team Lead - 3rd Shift

    RIE Coatings LLC 3.8company rating

    Customer service supervisor job in Dubuque, IA

    Job Description3rd Shift Production Team Lead - RIE Coatings (Dubuque, IA) ???? 5301 Chavenelle Rd, Suite 400 Hours: Sunday-Thursday, 11:00 PM-7:00 AM RIE Coatings is seeking a dependable and hands-on 3rd Shift Production Team Lead to support nightly operations in our Dubuque facility. This working lead position ensures safety, quality, and workflow while supporting operators and keeping production running smoothly. Key Responsibilities Provide nightly work direction and support to operators Run machines during absences and assist with breaks Perform quality checks and ensure compliance with safety/quality standards Troubleshoot basic equipment issues before calling maintenance Communicate shift updates to leadership and other shifts Lead shift huddles and maintain accurate production documentation Respond to spill incidents, safety concerns, and facility issues Support 6S/housekeeping initiatives and assist with training Requirements High school diploma or equivalent Prior leadership experience 2+ years manufacturing/production experience Ability to lift/push/pull up to 50 lbs and perform repetitive movement Ability to stand, bend, reach, and twist throughout the shift Preferred JobBOSS (Exact) experience Microsoft Office skills If you are interested, please call Becca at ************ to inquire about your application!
    $50k-74k yearly est. 2d ago
  • Disability Services Manager

    University of Wisconsin Oshkosh 3.6company rating

    Customer service supervisor job in Platteville, WI

    Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Disability Services Manager Job Category: Academic Staff Employment Type: Regular Job Profile: Disability Services Manager Position Summary: The Disability Access Center (DAC) at the University of Wisconsin-Platteville is seeking applications for a full-time Disability Services Manager to oversee the day-to-day operations of the DAC, including the Testing Center. This role provides leadership, planning, and supervision, directing and implementing reasonable accommodations and support services for students with disabilities in compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. The manager also supervises staff, coordinates programs, and ensures equal access to academic and professional advancement opportunities for all students with disabilities. This is a full-time, benefit and paid leave eligible position. The starting salary for this position is $65,000, commensurate with qualifications and experience. Key Job Responsibilities: * Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees. * Monitors the unit budget, approves expenditures, and track expenses. * Develops, implements, executes, and evaluates unit objectives to support the growth of the program. * Develops and updates University policies related to students with disabilities with respect to changes in disability laws and DOJ or OCR rulings. * Provide quality services to individuals with disabilities. Conduct intakes and maintains confidential records. Provide accessibility related support services and specialized academic pre-advising to a large caseload of diverse students who have documented disabilities - from preadmission through graduation. * Investigate, propose, and purchase computer assisted learning equipment and other adaptive technology to meet the needs of students with disabilities. * Responsible for managing the data information system. * Develop and conduct workshops and trainings relevant to students with disabilities such as assistive technology training, study tools and adaptive aids, self-advocacy, Access Services, etc. * Provide advocacy, consultation, and negotiation with faculty, administrators and other members of the University with regard to accommodations. * Assist students in the transition from high school supports to college appropriate supports by providing learning strategies including time management, organization, self-advocacy, and resiliency skill building. * Follow up with prospective students and parents/guardians who express interest in requesting accommodations. * Fosters appropriate working relationships across campus. Required Qualifications: * Bachelor's degree from an accredited university. * 3-5 years' experience working with students and disability accommodations. * Extensive knowledge of disability laws and policies. * Extensive knowledge of reasonable accommodations, as well as accommodation practices. * Experience supervising professional and student staff. * Strong organizational, communication, and advocacy skills. * Experience managing confidential student records and using assistive technology. Why it is great to be a Pioneer: The University of Wisconsin-Platteville, founded in 1866, offers associate, baccalaureate, and master's degree programs in a broad spectrum of disciplines including: science, technology, engineering, and mathematics; criminal justice; education; business; agriculture; and liberal arts. The Platteville campus is located in Southwest Wisconsin's largest community, which has a rich history rooted in mining -particularly lead mining -dating back to the early 19th century. The region offers excellent school systems, high-quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville serves as a cultural and educational center for the Tri-State region of Illinois, Iowa, and Wisconsin. Application deadline: To ensure full consideration, applications must be received by December 15, 2025. Applications will be accepted until the position has been filled. The following documents are required for applicant consideration: * Letter of application addressing all required qualifications. * A current resume. Legal Notices and Important Information: Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. The University ensures physical accessibility to work environments for persons with disabilities and will provided reasonable accommodations to ensure equal access to employment. Upon request, the University will provide reasonable accommodations for religious observances and practices. The University is committed to a program of affirmative action for women, racial minorities, persons with disabilities, disabled veterans and veterans of the Vietnam era. While the Chancellor assumes overall responsibility for the success of the program, university administrators and supervisors are responsible and accountable for implementation. Authority for monitoring the program is delegated to Human Resources. Each individual associated with the University is called upon to pledge a new and revitalized commitment to build and maintain a campus environment free of harassment and discrimination, an environment that fosters mutual respect, recognizes the dignity and worth of all people, and promotes to the fullest, equal employment opportunity through affirmative action. In compliance with the Clery Act of 1998, the University of Wisconsin-Platteville Annual Security & Annual Fire Safety Report is available for review. Call the UW-Platteville Campus Police Office at ************ for a paper copy of the annual report. The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7). UW is an Equal Opportunity Employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. Required Postings: Labor Law Poster - English Labor Law Poster - Spanish Families First Coronavirus Response Act Update
    $65k yearly Auto-Apply 6d ago
  • Team Lead

    Planet Fitness-PF Baseline Fitness

    Customer service supervisor job in Dubuque, IA

    Job DescriptionJob Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties and Responsibilities Assist in training and developing staff. Assist in member service oversight making sure all staff provide great customer experience. Very involved in front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls. Assist in member check-ins, sign-ups, cancellations, and updating member account information. Great/meet potential members and provide gym tour. Assist to facilitate member service issues and questions. Assist with team member management and provide backup support to Club Manager as needed. Ensuring adherence to all company policies and procedures. Help create and maintain a positive image for the club. Assist overseeing cleanliness and appearance of gym. Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $35k-69k yearly est. 30d ago
  • Team Lead - Dubuque, IA

    Tidal Wave Management

    Customer service supervisor job in Dubuque, IA

    Starting Pay Rate: Hourly - Hourly Plan, 15.00 USD Hourly Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees! Do you want to learn how to become the leader of a team? We can help you take the first step! A Tidal Wave Team Leader assists with the responsibilities of the site's facility and its operations. Tidal Wave is a fast and fun, team-oriented environment, and our Team Leaders set the example by exceeding expectations and assisting the management team! Learn what it takes to run a car wash and have a great time doing it! This position is a great way to get your foot in the door in one of the fastest growing industries in the country! Tidal Wave has immense professional development opportunities, and a great career path to management positions. What We Will Provide: Competitive pay with the opportunity to earn weekly commission. Flexible scheduling that can work around any life dynamic. Part-time and Full-Time positions are available. A tremendous opportunity for growth and development within Tidal Wave! What Your Day Will Look Like: Provide friendly & enthusiastic customer service. Assist in opening and closing the facility. Enroll customers in our Unlimited Car Wash Club. Prep vehicles before they go through the tunnel. Safely guide customers onto the tunnel conveyor. Assist in regular maintenance of all equipment. Maintain the facility, which includes landscape maintenance & pressure washing, etc. What You Will Need: Friendly, Responsible, and Reliable! Ability to be on your feet for long hours at a time. Willingness to work in all weather conditions. Drug Screen and Background Check Required per state guidelines. At least 18 years of age. As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including: PTO is based on the company's PTO policy. Eligibility for health, dental, and vision coverage subject to 90 day waiting period. Eligibility for 401(K), subject to plan terms. Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period. Company-paid holidays. **Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
    $35k-69k yearly est. Auto-Apply 28d ago
  • Assistant Service Manager

    Kunes Auto

    Customer service supervisor job in Platteville, WI

    Full-time Description Group: Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first! Job Summary: Kunes Auto Group is seeking a skilled and customer-oriented Assistant Service Manager to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You'll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way. Key Responsibilities: Greet customers warmly, assess their vehicle concerns, and record their needs. Recommend maintenance and repair services based on manufacturer specifications and vehicle history. Prepare detailed repair orders, including labor and parts estimates, for customer approval. Communicate with customers about inspection results and recommend necessary corrective actions. Provide updates on repair progress, explain costs, and secure customer authorization for additional work. Advise customers on vehicle care, preventative maintenance, and available services. Schedule service appointments, ensuring a seamless and efficient process. Maintain high customer satisfaction standards by addressing concerns promptly. Coordinate with technicians and ensure vehicles are serviced within the promised timeframe. Implement quality control processes to minimize errors and ensure customer satisfaction. Requirements Qualifications: At least 2 years prior experience in an automotive service preferred but not required. Strong communication and organizational skills with attention to detail. Knowledge of vehicle maintenance and repair processes is a plus. Proficiency with computer systems and service scheduling software. Valid driver's license and clean driving record. What We Offer: Competitive salary and bonus opportunities. Comprehensive benefits package, including health, dental, and vision insurance. 401(k) retirement plan. Paid time off and holiday pay. Employee discounts on vehicles, parts, and services. Ongoing training and development opportunities. A supportive, team-oriented work environment with room for career growth. Daily Pay Program Join the Kunes Auto Group Family! If you're passionate about providing exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you. Apply today to become part of the Kunes Auto Group team and start your journey toward a rewarding automotive career! Kunes Auto Group is an Equal Opportunity Employer. Salary Description $80,000-$100,000
    $30k-48k yearly est. 36d ago
  • BEAM WELD TEAM LEAD 2ND SHIFT

    YMCA of Pawtucket

    Customer service supervisor job in Dyersville, IA

    Summary: This is a working leadership position that combines supervisory responsibilities with active, hands-on production work. While the role primarily focuses on leading and supporting team members in daily operations, there may be occasions where the individual is required to assist directly with processing parts to meet production demands. As an integral member of the department's leadership team, this position is responsible for providing guidance, ensuring operational efficiency, supporting continuous improvement initiatives, and performing additional duties as assigned. This is classified as a safety-sensitive position due to its hands-on nature. The individual in this role will operate various types of equipment, including forklifts or combis, and machinery such as shears, plasma cutters, robotic welders, and tube benders. Work may also involve the use of power and hand tools (including saws, grinders, sanders, and hoists), lasers, machinery, and painting equipment such as sprayers. The role requires handling paints, chemicals, and heavy materials including steel beams and steel pipe used in truss fabrication. Essential Duties and Responsibilities: Communicates the daily production plan effectively with Tier-1 teams. Assigns staff and work; adjusts personnel on the floor based on production needs and notifies the supervisor or manager of staffing requirements. Monitors and/or completes Tier-1 PvA boards on an hourly or job basis; advises the supervisor or manager of performance or process issues. Identifies and engages Tier-1 teams in problem resolution; escalates issues to the supervisor or manager as appropriate. Ensures continuous production flow in assigned areas to achieve planned output (water-spider activity). Provides coaching and facilitates training to support employee development and performance improvement. Serves as the primary 5S zone owner, responsible for implementing, maintaining, and improving 5S standards in assigned areas. Assists with the development, documentation, and adherence to standard work procedures. Conducts audits (safety, 5S, standard work, etc.) and ensures timely completion of corrective actions. Participates in daily Tier-2 meetings to support communication and alignment of departmental objectives. Collaborates with management and supervisory personnel regarding work performance, production flow, and operational constraints. Utilizes company software (Epicor) as required to record material usage and movement. Sets up and operates welding equipment efficiently and in accordance with safety and quality standards. Performs minor repairs and maintenance on manufacturing equipment as needed. Performs other related duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Demonstrates experience working with blueprints, engineering drawings, and other technical specifications. * Possesses strong knowledge of manufacturing processes and production operations. * Applies quality measurement tools effectively to ensure product compliance and accuracy. * Follows written and verbal instructions accurately and efficiently. * Exhibits a positive attitude and strong teamwork orientation. * Promotes a cooperative and collaborative work environment. * Demonstrates basic computer proficiency and the ability to learn new systems and software. * Education and/or Experience: * High School Diploma or equivalent required. * Minimum of two years of related manufacturing or leadership experience preferred. * Strong communication skills with the ability to follow instructions, provide direction, and work independently with minimal supervision. Language Skills: Strong communication and interpersonal skills. Ability to read and interpret documents such as safety rules, policies and procedures, operating and maintenance instructions and procedure manuals. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk or hear. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 50 pounds. In addition to the lifting the job requires various carrying, pushing/pulling, kneeling, crawling and squatting. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is required to be performed inside and outdoors exposed to all sort of weather elements including hot, humid, dry dusty and cold conditions both inside and outside. Noise level is moderate for this position. ,
    $35k-68k yearly est. 7d ago
  • Client Service Representative

    Clae Solutions

    Customer service supervisor job in Stockton, IL

    Seeking a dynamic professional for our sales development position eager to contribute to our company's expansion. Essential skills include effective persuasion to transform potential customer leads into qualified prospects. The ideal candidate will excel in prospecting on social platforms and initiating meaningful connections. Previous customer service or sales experience is preferred, along with strong negotiation abilities and a penchant for engaging with individuals both over the phone and in face-to-face interactions. If you are enthusiastic about launching a career in sales, we encourage you to apply today! Responsibilities Attend Meetings and Events: Attend online and in-person meetings, trainings, trade shows, and sales events Monitor Competition: Keep an eye on what the competition is doing, and come up with a strategy to market to potential customers Prospect Leads: Prospect leads by doing a variety of actions, such as calling, texting, or emailing individuals, and chatting with them at events Communicate with Leadership: Communicate with sales leadership to reach team goals and improve operations Utilize Social Media: Strategize how to use social media like Facebook, LinkedIn, and other social media outlets Qualifications Customer Service Experience: Previous customer service experience is highly desired Communication and Interpersonal Skills: Stellar communication, presentation, persuasion, interpersonal, and negotiating skills Educational Background: High school diploma required, bachelor's degree preferred Sales Process Knowledge: Understanding the sales process and how to enter information into client databases desired Organizational Skills: You are an organized, detail-oriented self-starter who loves contributing your team's goals Compensation $60,000 - $120,000 (Annually) About Clae Goldman Team Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.
    $29k-41k yearly est. 1d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Dubuque, IA?

The average customer service supervisor in Dubuque, IA earns between $25,000 and $48,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Dubuque, IA

$35,000

What are the biggest employers of Customer Service Supervisors in Dubuque, IA?

The biggest employers of Customer Service Supervisors in Dubuque, IA are:
  1. Kwik Stop
  2. Kohl's
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