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Customer service supervisor jobs in Dubuque, IA - 133 jobs

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  • Marine Team Lead

    Bass Pro Shops 4.3company rating

    Customer service supervisor job in Prairie du Chien, WI

    Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, Team Leader, Team Lead, Marine, Customer Service, Associate, HR Manager
    $29k-38k yearly est. 7d ago
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  • Customer Experience Lead-Kennedy

    Victoria's Secret 4.1company rating

    Customer service supervisor job in Dubuque, IA

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.00 Maximum Salary: $19.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $15-19 hourly 2d ago
  • Customer Service Manager - State Farm Agent Team Member

    Lane Madsen-State Farm Agent

    Customer service supervisor job in Dubuque, IA

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Lane Madsen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Help over see relationships with customers. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. QUALIFICATIONS: Leadership and organizational skills. Communication and problem-solving abilities.
    $30k-52k yearly est. 7d ago
  • Full-Time Customer Service Supervisor

    Kohl's Corp 4.4company rating

    Customer service supervisor job in Dubuque, IA

    About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do * Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals * Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines * Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards * Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices * Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: * Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture * Exercising good judgment; taking appropriate partners as needed * Modeling, guiding and providing direction to associates * Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues * Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing * Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention * Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty * Use key performance indicators (KPIs) to make informed business decisions that drive overall store results * Accomplishing multiple tasks within established timeframes * Training, monitoring and reinforcing company policies, procedures, standards and guidelines * Maintaining adherence to company safety policies for the safety of all associates and customers * Key holder responsibilities include opening and closing store processes, and providing direction to associates * Other responsibilities as assigned What Skills You Have Required * Must be at least 18 years of age or older * Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals * Strong verbal/written communication and interpersonal skills * Flexible availability, including days, nights, weekends, and holidays Preferred * 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. * Ability to perform the accountabilities listed in the "What You'll Do" Section. * Ability to satisfactorily complete company training programs. * Ability to comply with dress code requirements. * Basic math and reading skills, legible handwriting, and basic computer operation. * Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. * Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. * Perform work in accordance with the Physical Requirements section. Physical Requirements * Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. * Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. * Ability to stand/walk for the duration of a scheduled shift (at least 8 hours). * Ability to visually verify information and locate and inspect merchandise. * Ability to comply with health and safety standards. Pay Starts At: $19.50
    $19.5 hourly Auto-Apply 37d ago
  • Medical Customer Service

    Biolife 4.0company rating

    Customer service supervisor job in Dubuque, IA

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: * You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. * You will screen new and repeat donors and take and record donor vital signs and finger stick results. * You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. * You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. * You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Dubuque U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - IA - Dubuque Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No
    $16 hourly 21d ago
  • Customer Service Associate

    Community Savings Bank 4.3company rating

    Customer service supervisor job in Manchester, IA

    Customer Service Associates are face of the bank, responsible for providing exceptional customer service by greeting customers warmly in person, on the phone, and via internet channels. This role includes processing transactions efficiently, maintaining accuracy, and promoting bank products and services to meet customer needs while fostering lasting relationships. This position may work in multiple branches within the region, including but not limited to, Manchester, Dyersville, Peosta, Edgewood, Earlville and Coggon. Company paid mileage rates apply.
    $24k-28k yearly est. 13d ago
  • HVAC Customer Service Consultant

    First Supply 4.0company rating

    Customer service supervisor job in Dubuque, IA

    First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. As an HVAC Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, HVAC product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY! Responsibilities Answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product. Quickly and effectively find creative ways to meet customer's needs. Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation. Recommend products and provide service to customers, based on customer's specific needs. Provide information regarding availability of in-stock items to customers; and recommend any stock level issues to purchasing. Prepare and present quotations to meet customer needs. Accurately enter customer sales orders into the business system. Follow-up to ensure product orders are shipped in a timeframe to meet customer's needs. Contact or visit potential customers to evaluate their needs, and promote the sale of products and services. Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products. Other duties as assigned. Qualifications Three years of related experience or equivalent training in trade fields Extensive HVAC product knowledge required Computer knowledge and skills with the ability to learn First Supply LLC's business system Ability to assess customer needs and provide customer satisfaction Ability to communicate information and ideas effectively with customers by telephone and in person Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved About First Supply First Supply is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan. First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles-from contemporary to traditional-along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products. With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today's 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution. First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $28k-33k yearly est. Auto-Apply 5d ago
  • Service Manager

    OPC Pest Service 4.1company rating

    Customer service supervisor job in Dubuque, IA

    Pay Range $60k to $70k anually We're the Industry Leader Because of Leaders Like You. When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills that builds customer trust. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards trip honoring top performers. You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back. With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities As a Service Manager, you'll be a leader in a high-performance culture. You'll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You'll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you're prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you'll lend a hand with community service projects that improver where you live and work. You will… * Lead an entire service operation upon completion of paid training * Motivate the service team to consistently provide world-class service * Assist with recruiting top talent on the service team * Train and develop Orkin Pros through hands-on management * Lead training meetings * Oversee our Orkin Pro Ride-A-Long program * Ensure customer expectations are met or exceeded through inspections, proposed course of action and delivery of outstanding customer service every time * Monitor scheduling, routing, and inventory to drive efficiencies and productivity What type of benefits will you receive? * Competitive earnings between $60,000-$70,000 annually and a company vehicle with gas card * Company provided iPhone and iPad with sales software * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? * Sales experience preferred * High School Diploma or equivalent required * Valid driver's license required with a good driving record * Ability to pass a drug screen and background check is required * Ability to obtain the appropriate pesticide license/certification if required (company paid) * Ability to work in the field independently and interact with our great clients What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl * Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator * Willing to work in different types of weather conditions Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? * Sales experience preferred * High School Diploma or equivalent required * Valid driver's license required with a good driving record * Ability to pass a drug screen and background check is required * Ability to obtain the appropriate pesticide license/certification if required (company paid) * Ability to work in the field independently and interact with our great clients What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl * Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator * Willing to work in different types of weather conditions Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Service Manager, you'll be a leader in a high-performance culture. You'll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You'll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you're prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you'll lend a hand with community service projects that improver where you live and work. You will… * Lead an entire service operation upon completion of paid training * Motivate the service team to consistently provide world-class service * Assist with recruiting top talent on the service team * Train and develop Orkin Pros through hands-on management * Lead training meetings * Oversee our Orkin Pro Ride-A-Long program * Ensure customer expectations are met or exceeded through inspections, proposed course of action and delivery of outstanding customer service every time * Monitor scheduling, routing, and inventory to drive efficiencies and productivity What type of benefits will you receive? * Competitive earnings between $60,000-$70,000 annually and a company vehicle with gas card * Company provided iPhone and iPad with sales software * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests?
    $60k-70k yearly 2d ago
  • Service Advisor

    McGrath Family of Dealerships

    Customer service supervisor job in Dubuque, IA

    Service Advisor - McGrath Chevrolet of Dubuque 📍 Location: Dubuque, IA🕒 Hours: Full-time Monday-Saturday At McGrath, we're proud to be named the Corridor Business Journal's 2024 #1 Coolest Place to Work! This award celebrates companies that create the most engaging and rewarding work environments - and we're thrilled to be one of them. What makes McGrath special? Our people. We're the kind of team that cheers each other on, shares a laugh even on the busiest days, and creates a welcoming atmosphere where you actually look forward to coming to work. We care deeply about what we do and the communities we serve, and we do it all with a big dose of fun. What We're Looking For ✔️ Friendly, professional demeanor with strong customer service skills✔️ Excellent organization and multitasking ability in a fast-paced environment✔️ Strong verbal and written communication skills✔️ Ability to work seamlessly with service advisors, technicians, and customers✔️ Comfortable with computers and dealership systems (training provided)✔️ Valid driver's license and clean driving record What You'll Do 🔹 Greet customers in the service lane and assist with intake🔹 Prepare and organize repair orders 🔹 Coordinate with technicians to ensure efficient workflow🔹 Update customers on vehicle status and assist with follow-up calls🔹 Help maintain a smooth, organized, and welcoming service area What's in It for You ✅ PTO starting Day 1✅ Health, Dental & Vision Insurance✅ 401(k) with Company Match✅ 97% of promotions from within✅ Fun, collaborative, team-oriented culture ✨ If you're organized, personable, and ready to be part of a team that feels like family - apply today and let's grow together! ✨ Get a glimpse of our culture thorough our videos! ************************************* PBAt7s IND3
    $33k-57k yearly est. Auto-Apply 16d ago
  • Service Advisor

    McGrathauto 3.2company rating

    Customer service supervisor job in Dubuque, IA

    Service Advisor - McGrath Chevrolet of Dubuque 📍 Location: Dubuque, IA🕒 Hours: Full-time Monday-Saturday At McGrath, we're proud to be named the Corridor Business Journal's 2024 #1 Coolest Place to Work! This award celebrates companies that create the most engaging and rewarding work environments - and we're thrilled to be one of them. What makes McGrath special? Our people. We're the kind of team that cheers each other on, shares a laugh even on the busiest days, and creates a welcoming atmosphere where you actually look forward to coming to work. We care deeply about what we do and the communities we serve, and we do it all with a big dose of fun. What We're Looking For ✔️ Friendly, professional demeanor with strong customer service skills✔️ Excellent organization and multitasking ability in a fast-paced environment✔️ Strong verbal and written communication skills✔️ Ability to work seamlessly with service advisors, technicians, and customers✔️ Comfortable with computers and dealership systems (training provided)✔️ Valid driver's license and clean driving record What You'll Do 🔹 Greet customers in the service lane and assist with intake🔹 Prepare and organize repair orders 🔹 Coordinate with technicians to ensure efficient workflow🔹 Update customers on vehicle status and assist with follow-up calls🔹 Help maintain a smooth, organized, and welcoming service area What's in It for You ✅ PTO starting Day 1✅ Health, Dental & Vision Insurance✅ 401(k) with Company Match✅ 97% of promotions from within✅ Fun, collaborative, team-oriented culture ✨ If you're organized, personable, and ready to be part of a team that feels like family - apply today and let's grow together! ✨ Get a glimpse of our culture thorough our videos! ************************************* PBAt7s IND3
    $43k-64k yearly est. Auto-Apply 16d ago
  • Corrections Food Service Leader 2

    State of Wisconsin

    Customer service supervisor job in Prairie du Chien, WI

    These positions are responsible for food production lead work. General responsibilities include: the preparation and distribution of the food, including special diets, for the inmates and staff of the institution; maintenance of a safe and sanitary food service area; care for and clean kitchen equipment; plan meals and procure supplies; maintain food inventory; maintenance of security in the food service department; and training of new inmate workers and food service staff in all facets of operation. Salary Information The CFSL 2 is in pay schedule and range 03-12 with a starting pay of $22.18 per hour. Pay on appointment for current state employees may vary according to the applicable pay transaction provisions of the Compensations Plan and Wisconsin Administrative Code. A twelve-month probationary period is required. In addition to meaningful and rewarding work, we offer a competitive benefits package featuring: * Substantial leave time including at least 3.5 weeks of vacation/personal time, nine paid holidays, and ample accrued sick time that rolls over each year. * Insurance: Excellent and affordable health, dental, vision, and life insurance. * An exceptional pension plan with employer match and lifetime retirement payment * An optional tax advantaged 457 retirement savings plan * DOC is a qualifying employer for the Public Service Loan Forgiveness program. * The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives. * Our Employee Assistance Program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here. Job Details Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting. The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment. Qualifications Qualified applicants will have knowledge, training, and/or experience in: * Proper methods of food handling. * Use of standardized recipes. * Use and care of kitchen tools and equipment. * Materials, methods, and equipment used in large-scale food preparation. * Methods of leading food preparation activities on a large scale efficiently. * Quantity cooking in an institutional setting. How To Apply To apply, click on "Apply for Job" to start the application process. Follow the steps outlined in the application process and submit your application. Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application as described above by the stated date. Apply through the "Careers" tile on your ESS Portal. The State of Wisconsin is proud an Equal Opportunity and Affirmative Action employer. We are committed to provide equal employment opportunities to all applicants from all backgrounds . We consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to applicants and employees with disabilities. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Once determined eligible, please send a follow up email with the HR Specialist below to indicate interest in this job announcement. Questions can be directed to Coral Nelson, Human Resources Assistant Advanced, at ***************************. Deadline to Apply Online applications will be accepted on an ongoing basis until the needs of the department are met. We anticipate using this Job Opening Until: July 8, 2026, at which time we will continue recruiting with a new Job Opening. Applications are processed every week, usually on Thursdays. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page. Also, some users report better performance when using the Chrome browser.
    $22.2 hourly 39d ago
  • FOH Services Supervisor

    Barrel House 4.0company rating

    Customer service supervisor job in Dubuque, IA

    The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members' participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity. Benefits & Perks: Health Insurance (Medical, Dental, & Vision) 401k Match Retirement Plan Employee Meal Discount Program Company Overview: At Barrel House, the foundation of any position is our We CARE Culture™. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members. Core Responsibilities: Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the team's progress. Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example. Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture. Ensures Barrel House Steps of Service, service standards are being met. Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach goals. Responsible for training and implementing roll-out specials to all FOH team members. Manages FOH Service Staff and ensures checklist duties are complete. Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation. Responsible for completing a liquor order and forwarding to the GM for review. Backs up all FOH personnel as needed, including running orders to the guest's table. Communicate clear instructions & delegates responsibilities to team members. Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo). Delivers quality guest service and monitors the level of service throughout the restaurant. Assisting in the development of strategies that the team members can use to better reach goals. Assessing the work performance of their employees and identifying areas that need improvement Ensuring that business goals, deadlines and performance standards are met Training and onboarding new hires to make sure they understand their roles Setting goals for workers and making sure they comply with the company's plans and vision Recommend new employees to the human resources team based on an assessment of their performance Reporting performance records and evaluations to HR and senior management Adheres to Barrel House company standards, including personal hygiene and appearance. Adheres to health and safety standards when handling food. Qualifications: Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS). Be able to work in a standing position for extended periods of time. Be able to reach, bend, stoop, and frequently lift up to 50 pounds. Must be able to reliably commute to on-site location. Must be authorized to work in the United States. Must be over the age of 18 years old. Compensation: $16.00 - $19.00 per hour We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things. At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless! If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals. We CARE Culture C - Create a Positive Experience A - Attention to Guest Needs R - Respond Appropriately and Politely E - Exceed Guest Expectations
    $16-19 hourly Auto-Apply 60d+ ago
  • Service Manager - Dubuque, IA

    Martin Equipment 3.2company rating

    Customer service supervisor job in Dubuque, IA

    Join the Martin Equipment Family! Martin Equipment is a proud John Deere construction equipment dealership. We have an immediate opening for a full-time Service Manager at our Dubuque, Iowa location. Schedule: Monday-Friday, 7:00 AM to 5:00 PM, with occasional Saturday mornings as needed. Why Join Us? At Martin Equipment, we believe our people are our greatest asset. When you join our team, you'll enjoy: Stability & Growth: Work for a trusted John Deere dealership with a strong reputation in the industry. Comprehensive Benefits: 100% company-paid health insurance for you and your family, life insurance, and a 401(k) with company match. Work-Life Balance: Regular weekday hours with limited weekend requirements. Supportive Culture: A family-oriented environment where your contributions make a real impact. Career Development: Opportunities to learn, grow, and advance within a respected organization. Position Summary The Service Manager oversees all activities within the Service Department, including scheduling and supervising repairs, servicing rental and customer equipment, and ensuring compliance with safety regulations. This role also manages customer concerns, warranty claims, and the maintenance of company vehicles. Key Responsibilities Supervise and schedule department staff to meet repair and maintenance needs. Manage repairs and maintenance for customer and company-owned equipment. Maintain accurate service records. Ensure compliance with company, government, and vendor safety standards. Collaborate with equipment vendors to stay current on maintenance requirements. Address customer complaints regarding equipment condition and performance. Provide safety training to shop staff. Report damaged equipment for customer billing. Complete and submit paperwork for warranty claims and new equipment. Certify company vehicles and trailers meet D.O.T. requirements. Perform other duties as assigned. Qualifications High school diploma or equivalent. 7-10 years of experience in mechanical and electrical equipment repair and maintenance. Strong knowledge of equipment utilization and safety requirements. Scheduling and supervisory experience required. Physical Requirements Ability to sit for extended periods. Occasional climbing, bending, stooping, and lifting up to 50 lbs. Operation of a computer and standard office equipment. Adequate vision and hearing for equipment inspection and communication. Personal Protective Equipment Martin Equipment provides all required PPE, including protective glasses, gloves, and boots. Work Environment Exposure to petroleum solvents, paints, fumes, and extreme temperatures (20%). Operation of mechanical equipment. Compensation & Benefits Competitive pay based on experience. Background check (including MVR) and pre-employment drug screen required. Benefits eligibility begins the first of the month after 60 days of employment: 100% company-paid health insurance for employee and family. $40,000 company-paid life insurance and AD&D. Optional employee-paid dental, vision, disability, voluntary life insurance, and flexible spending account. 401(k) with company match up to 4%. Paid holidays and vacation. Martin Equipment is an Equal Opportunity Employer. Job Type: Full-time
    $45k-70k yearly est. 17d ago
  • Environmental Services Professional-PRN

    Grant Regional Health Center 3.7company rating

    Customer service supervisor job in Lancaster, WI

    TITLE: Environmental Services Professional (Housekeeper) DEPARTMENT: Environmental Services (Housekeeping) POSITION STATUS/HOURS: As needed position. Coverage needed on Thursdays/Fridays and some Tuesdays from 3:30p-11:30p. Additional hours may be needed to cover vacations or medical leaves Non-benefit eligible position. JOB SUMMARY: Responsible for cleaning and sanitizing rooms and furnishings in assigned work areas, according to established policies and procedures and to maintain high standards of cleanliness and sanitation throughout the hospital, clinic, and Grant Regional property. GENERAL RESPONSIBILITIES: Duties would include, but not be limited to the following: Provide housekeeping duties within health center, clinics, and GRHC property to include but not limited to: • Cleaning and disinfecting patient rooms • Cleaning and disinfecting all areas of the health center/clinic and property as assigned • Industrial floor care (dusting, mopping, buffing, scrubbing, waxing, shampooing, refinishing, carpet care, etc.) • Waste disposal and cleaning of specialized areas of health center/clinic and property • Making beds and restocking supply of linens • Window washing • Working alone or as a team • Maintaining patient confidentiality and privacy • Includes exposure to disagreeable odors, communicable diseases, body fluids, & chemicals including cleaners & sanitizer disinfectants • Other tasks as assigned QUALIFICATIONS: Candidate must be 16 years or older. Must have familiarity with cleaning products. Previous professional housekeeping or industrial floor care experience preferred. Hospital cleaning experience would be a plus. Applicant should possess the ability to communicate effectively with all levels of the health center staff. Must possess the ability to lift and/or transfer a minimum of 50#; manual dexterity; good balance and hand-eye coordination; frequent bending, kneeling & reaching; ability to work off a ladder; and self-motivation necessary. Basic computer knowledge a must. HOW TO APPLY: Candidate offered employment will complete criminal background check, license/credential verification, and health requirements as condition of employment. Internal Applicants: Apply in ADP Career Center prior to 5:00 p.m. on Wednesday July 9, 2025. External applicants: Apply on-line at ********************* and attach an updated resume. Interviews will begin as applications are received. Posted: 7/2/25
    $25k-38k yearly est. Auto-Apply 60d+ ago
  • Experienced Service Advisor

    Ed Morse Automotive 4.1company rating

    Customer service supervisor job in De Witt, IA

    Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth. We are currently seeking Service Advisor to join our Ed Morse team. Responsibilities Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles The goal is to provide customer satisfaction and maximize dealership sales of parts and service Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry Promptly meet and greet service customers warmly and be the perfect host Listen to customer's reason(s) for bringing their vehicle to the service department Offer logical diagnostic services or repairs to satisfy customer's concerns Provide accurate estimates for all the services or repairs recommended Qualifications Candidates must be well spoken, have excellent telephone skills. Be a positive associate who provides exceptional personalized service to our guests and community. Conduct all business with sincerity, honesty, and genuine concern for customers. Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact. Maintain a customer satisfaction rating above zone average. Why Ed Morse? In addition to a rewarding career, Ed Morse offers our employees the following: Weekly Pay Uncapped earning potential! -Bonuses, Commissions, etc. 401K with company match Competitive Health Benefits including: Medical, Dental, Vision Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability Employee Assistance Program Quarterly Wellness Program Vacation Pay Sick Pay Six Paid Holidays each calendar year Fantastic Employee Purchase Program - Discounts on vehicles, parts & service Employee Referral Program - Get rewarded for working with friends Become involved in our community with Ed Morse Cares Unlimited career potential - opportunities in multiple states with over 30+ brands Ongoing Education - receive manufacturer and product knowledge training
    $71k-103k yearly est. Auto-Apply 14d ago
  • Home & Community Based Services Supervisor

    Imagine The Possibilities 3.0company rating

    Customer service supervisor job in Guttenberg, IA

    **Please read the ENTIRE job posting before applying** is an on-site in office position and will require on-call rotation** **Sign on Bonus Available - Paid out in 3 equal payments after completing 3 months, 6 months, and 9 months of employment** This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, you'll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If you're passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you'll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. What Winning Looks Like: While it's not a competition, we do recognize that each person wants to ‘win' at life; and you're a central part of someone else's wins - as well as your own! In this role, you'll be responsible to: Create and maintain the team culture, which may include: o Collaborating with Imagines' Recruitment Team to hire the best team members for the job. o Supervise the Direct Support Professional team. o Collaborating with Imagine's Training Team to provide the best possible training for team members, assuring they learn the most updated and efficient practices. o Scheduling your team to work at times that fits the needs of the people we serve. o Being actively present and involved with your team, including performing weekly site visits and following up with team members. o Conducting monthly team meetings focused on immediate needs and team culture. o Providing coaching opportunities for staff. o Agreeing to be placed on-call as required and fill in for the team if there is need. o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons. o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines. o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours. Overseeing resources, which may include: o Monitoring and scheduling vehicle usage for services. o Monitoring budgets for individuals served are being maintained and followed as outlined in their financial plan by the Representative Payee Coordinator. o Supporting individuals in communication with and fulfilling responsibilities associated with their Representative Payee Coordinator. o Overseeing balances, ledgers, receipts, and special requests forms in collaboration with the Representative Payee Team. o Monitoring medication check-ins. o Monitoring appointment scheduling and follow-up communication for individuals served. o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine. Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry. Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation. Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible. Know We're For You: We know finding the right opportunity can be tricky - that's why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you'll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you'll have access to: Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that. Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes. Generous Paid Time Off (PTO): We all deserve a break now and then - don't feel bad about taking time for you. 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance - we've got you covered. Pre-Paid Legal Services: Be prepared for the things you just can't be prepared for on your own. Discounted Costco or Sam's Club Memberships: What can we say? We know a great deal when we see one. Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. Employee Assistance Program: We're there for you through all life's ups and downs. Requirements Functional Experiences, Skills, & Requirements: The ideal candidate will possess the following qualifications and professional experiences: Mission-oriented: We're on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too. An Attitude of Learning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives. Ability to Communicate Well: We're looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve. Confidence: We're looking for people who know how to balance being bold and being humble. We're looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it's time to follow the leader. Age Requirement: This position requires you to be at least 18 years of age. Driver's License: You'll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel. Reliable Transportation: You'll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage - don't worry, we can answer any questions you might have about this. Education Requirement: Minimum Education Requirement of High School Diploma/GED equivalent. **Work Authorization: Candidates must be able to work in the U.S. without sponsorship** Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment. May require prolonged sitting and working at a computer for up to eight hours. May require frequent bending, stooping, and stretching. May require prolonged standing for up to eight hours. Must wear hearing and eye protection in required areas. Must have ability to see objects/persons at a distance. Must have ability to see close work such as typed or handwritten material. Must have ability to hear conversations in a quiet and a noisy environment.? Must have ability to determine where a sound is coming from. Must have ability to hear differences among bells, buzzers, beeps, horns, etc. Must have ability to communicate through speech. Must have ability to drive and transport for service provision as needed. Must remain awake during working hours, if applicable. Please note this is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc. Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.
    $22.6 hourly 3d ago
  • Team Lead - 3rd Shift

    RIE Coatings LLC 3.8company rating

    Customer service supervisor job in Dubuque, IA

    Job DescriptionJob Description3rd Shift Production Team Lead - RIE Coatings (Dubuque, IA)
    $50k-74k yearly est. 18d ago
  • Installation & Service Manager

    Henderson Products 4.0company rating

    Customer service supervisor job in Manchester, IA

    WHO WE ARE: Douglas Dynamics is North Americas premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life. We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment. HOW WE DO IT: Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are: * Be Customer & Results Driven * Anticipate the Possibilities * Collaborate & Care * Communicate Responsibly * Develop Self & Others * Get Better Every Day HOW YOU WILL CONTRIBUTE: We are looking for An Installation & Service Manager responsible for timely and accurate installation and delivery of product at the rate and specifications required by the customer on a regular basis. You will lead and manage the facilitys shop labor group efficiently. Your role is a continuous contact for customers regarding specifications, delivery, service parts & accessories. You will be able to accomplish this by: * Leading employees in area of responsibility for proper fit-up of Henderson equipment, parts, and accessories to the truck chassis. Must understand customer needs and expectations, work to the specifications requested by customer, and ensure final product meets spec and customer preference and expectations. * Supporting company safety rules, maintaining safe work area and equipment. Promptly resolving unsafe conditions and ensuring orderly housekeeping & shop cleanliness. * Identifying, prioritizing, and executing continuous improvement opportunities based on DDMS principles of Safety, Quality, Delivery, and Cost (SQDC) measurements. * Supporting needs of shop including equipment, tools, and machinery necessary for installation activities. * Hiring and training of new hires while supporting company policies in assigned department. * Maintaining consistency in application of company policies and practices for companys best interest. * Supporting the accuracy of inventory, movement, and scrap reporting. * Ensuring needs are met in terms of needed parts, components, solutions, etc. in the truck build process. * Being a champion in communication with your team and the entire organization. WHAT WE OFFER YOU: * A fulfilling career with the ability to contribute to an Industry leader. * A comprehensive suite of benefits * Competitive salary commensurate with experience * A generous 401k match. * Profit sharing for all full-time employees WHAT THIS ROLE NEEDS: * Four-year degree related to Business, Management, Operations, or related degree preferred. * Demonstrated leader with strong communication and interpersonal skills, a problem solver. * Ability to improve processes and methods for cost-reduction, quality improvement and efficiency. * Self-starter who can see around corners, organize multiple priorities, plan over a 30-day time span and prepare action plans to achieve results. * Example setter for employees in character, attendance, work ethic, fairness, and consistency. Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees. We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics. As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.
    $46k-64k yearly est. 19d ago
  • BEAM WELD TEAM LEAD 2ND SHIFT

    YMCA of Pawtucket

    Customer service supervisor job in Dyersville, IA

    Summary: This is a working leadership position that combines supervisory responsibilities with active, hands-on production work. While the role primarily focuses on leading and supporting team members in daily operations, there may be occasions where the individual is required to assist directly with processing parts to meet production demands. As an integral member of the department's leadership team, this position is responsible for providing guidance, ensuring operational efficiency, supporting continuous improvement initiatives, and performing additional duties as assigned. This is classified as a safety-sensitive position due to its hands-on nature. The individual in this role will operate various types of equipment, including forklifts or combis, and machinery such as shears, plasma cutters, robotic welders, and tube benders. Work may also involve the use of power and hand tools (including saws, grinders, sanders, and hoists), lasers, machinery, and painting equipment such as sprayers. The role requires handling paints, chemicals, and heavy materials including steel beams and steel pipe used in truss fabrication. Essential Duties and Responsibilities: Communicates the daily production plan effectively with Tier-1 teams. Assigns staff and work; adjusts personnel on the floor based on production needs and notifies the supervisor or manager of staffing requirements. Monitors and/or completes Tier-1 PvA boards on an hourly or job basis; advises the supervisor or manager of performance or process issues. Identifies and engages Tier-1 teams in problem resolution; escalates issues to the supervisor or manager as appropriate. Ensures continuous production flow in assigned areas to achieve planned output (water-spider activity). Provides coaching and facilitates training to support employee development and performance improvement. Serves as the primary 5S zone owner, responsible for implementing, maintaining, and improving 5S standards in assigned areas. Assists with the development, documentation, and adherence to standard work procedures. Conducts audits (safety, 5S, standard work, etc.) and ensures timely completion of corrective actions. Participates in daily Tier-2 meetings to support communication and alignment of departmental objectives. Collaborates with management and supervisory personnel regarding work performance, production flow, and operational constraints. Utilizes company software (Epicor) as required to record material usage and movement. Sets up and operates welding equipment efficiently and in accordance with safety and quality standards. Performs minor repairs and maintenance on manufacturing equipment as needed. Performs other related duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Demonstrates experience working with blueprints, engineering drawings, and other technical specifications. * Possesses strong knowledge of manufacturing processes and production operations. * Applies quality measurement tools effectively to ensure product compliance and accuracy. * Follows written and verbal instructions accurately and efficiently. * Exhibits a positive attitude and strong teamwork orientation. * Promotes a cooperative and collaborative work environment. * Demonstrates basic computer proficiency and the ability to learn new systems and software. * Education and/or Experience: * High School Diploma or equivalent required. * Minimum of two years of related manufacturing or leadership experience preferred. * Strong communication skills with the ability to follow instructions, provide direction, and work independently with minimal supervision. Language Skills: Strong communication and interpersonal skills. Ability to read and interpret documents such as safety rules, policies and procedures, operating and maintenance instructions and procedure manuals. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk or hear. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 50 pounds. In addition to the lifting the job requires various carrying, pushing/pulling, kneeling, crawling and squatting. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is required to be performed inside and outdoors exposed to all sort of weather elements including hot, humid, dry dusty and cold conditions both inside and outside. Noise level is moderate for this position. ,
    $35k-68k yearly est. 54d ago
  • Beam Weld Team Lead 2Nd Shift

    Engineering Services & Products C 3.7company rating

    Customer service supervisor job in Dyersville, IA

    This is a working leadership position that combines supervisory responsibilities with active, hands-on production work. While the role primarily focuses on leading and supporting team members in daily operations, there may be occasions where the individual is required to assist directly with processing parts to meet production demands. As an integral member of the department's leadership team, this position is responsible for providing guidance, ensuring operational efficiency, supporting continuous improvement initiatives, and performing additional duties as assigned. This is classified as a safety-sensitive position due to its hands-on nature. The individual in this role will operate various types of equipment, including forklifts or combis, and machinery such as shears, plasma cutters, robotic welders, and tube benders. Work may also involve the use of power and hand tools (including saws, grinders, sanders, and hoists), lasers, machinery, and painting equipment such as sprayers. The role requires handling paints, chemicals, and heavy materials including steel beams and steel pipe used in truss fabrication. Essential Duties and Responsibilities: Communicates the daily production plan effectively with Tier-1 teams. Assigns staff and work; adjusts personnel on the floor based on production needs and notifies the supervisor or manager of staffing requirements. Monitors and/or completes Tier-1 PvA boards on an hourly or job basis; advises the supervisor or manager of performance or process issues. Identifies and engages Tier-1 teams in problem resolution; escalates issues to the supervisor or manager as appropriate. Ensures continuous production flow in assigned areas to achieve planned output (water-spider activity). Provides coaching and facilitates training to support employee development and performance improvement. Serves as the primary 5S zone owner, responsible for implementing, maintaining, and improving 5S standards in assigned areas. Assists with the development, documentation, and adherence to standard work procedures. Conducts audits (safety, 5S, standard work, etc.) and ensures timely completion of corrective actions. Participates in daily Tier-2 meetings to support communication and alignment of departmental objectives. Collaborates with management and supervisory personnel regarding work performance, production flow, and operational constraints. Utilizes company software (Epicor) as required to record material usage and movement. Sets up and operates welding equipment efficiently and in accordance with safety and quality standards. Performs minor repairs and maintenance on manufacturing equipment as needed. Performs other related duties as assigned. Qualifications Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrates experience working with blueprints, engineering drawings, and other technical specifications. Possesses strong knowledge of manufacturing processes and production operations. Applies quality measurement tools effectively to ensure product compliance and accuracy. Follows written and verbal instructions accurately and efficiently. Exhibits a positive attitude and strong teamwork orientation. Promotes a cooperative and collaborative work environment. Demonstrates basic computer proficiency and the ability to learn new systems and software. Education and/or Experience: High School Diploma or equivalent required. Minimum of two years of related manufacturing or leadership experience preferred. Strong communication skills with the ability to follow instructions, provide direction, and work independently with minimal supervision. Language Skills: Strong communication and interpersonal skills. Ability to read and interpret documents such as safety rules, policies and procedures, operating and maintenance instructions and procedure manuals. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk or hear. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 50 pounds. In addition to the lifting the job requires various carrying, pushing/pulling, kneeling, crawling and squatting. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is required to be performed inside and outdoors exposed to all sort of weather elements including hot, humid, dry dusty and cold conditions both inside and outside. Noise level is moderate for this position. ,
    $23k-37k yearly est. 17d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Dubuque, IA?

The average customer service supervisor in Dubuque, IA earns between $25,000 and $48,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Dubuque, IA

$35,000

What are the biggest employers of Customer Service Supervisors in Dubuque, IA?

The biggest employers of Customer Service Supervisors in Dubuque, IA are:
  1. Kohl's
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