Relationship Specialist - Springfield, MO
Customer service supervisor job in Joplin, MO
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: ****************************
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit ********************************
AFC's Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.
We're Looking For:
We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles.
Where You'll Work:
The ideal candidate will reside within the Springfield, MO market and travel within their assigned territory.
You Are:
* Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.
* Powered by Passion. you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.
* Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
* Dedicated. you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.
You Will:
* Use critical thinking to assess business and risk situations and make decisions with little oversight.
* Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
* Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships.
* Manage, service, and balance risk on customer accounts
* Manage existing accounts and drive new growth opportunities.
* Embrace our culture of supporting others' success as they grow in their role.
Must Have's:
* A minimum of three to five years of experience in customer-facing, sales, or sales support roles.
* A valid driver's license with reliable and dedicated transportation.
* Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base.
* Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt.
* Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues.
* A strong understanding of portfolio management, risk, and new business development.
* Ability to work independently and autonomously when needed as well as part of a team.
* Ability to use and understand technology required for your position such as mobile applications and software.
* High level of accountability towards local goals and business targets.
Nice to Have's:
* Previous auto industry or financial services experience
* Experience with Google Workspace, Salesforce, Tableau
What We Offer:
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
Auto-ApplyCustomer Service
Customer service supervisor job in Webb City, MO
Summary/Objective Responsible for delivering effective and responsive customer service to both internal and external clients by leveraging comprehensive knowledge of company products and programs. This role requires clear and collaborative communication within the Customer Service department and may include specialized support for parts-related inquiries. This position is located in Webb City, MO.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Deliver exceptional customer service and technical support to Detecto distributors, Cardinal Scale dealers, and end-users via phone, email, and live chat.
Coordinate cross-departmental communication with production planning, engineering, sales, shipping, and technical support teams to ensure efficient processing of new and potential orders.
Accurately enter orders and quotes into the company ERP system, maintaining high standards of precision and detail.
Distribute sales leads to Regional Sales Managers and support inside sales efforts by advising customers on product options and recommending complementary items.
Monitor delivery schedules and proactively communicate updates or changes to customers.
Continuously expand product knowledge through review of technical documentation, participation in educational programs, and study of new product features.
Provide detailed technical guidance to customers regarding product specifications, connectivity, and usage.
Resolve customer complaints promptly and effectively, ensuring thorough follow-up to guarantee satisfaction.
Maintain organized records of customer interactions, manage account information, and ensure proper documentation.
Foster a collaborative and supportive team environment within the Customer Service department.
Competencies
Detail orientation: Exceptional attention to detail in data entry and task management
Communication Skills: Strong verbal and written communication capabilities
Team Collaboration: Proficient in collaborating with various internal teams to relay customer-centric information
Technical Knowledge: Understanding of products with complex electrical and mechanical components
Required Education and Experience
Associate's degree in business, Engineering Technology, Communications, or relevant experience in electronics, mechanical or technology field.
Three years of experience in customer or technical support via, phone, email, and fax.
Preferred Education and Experience
Bachelor's degree is preferred, with three years of working experience.
Relevant certifications.
Benefits
Benefits for full-time employees include Paid Time Off, medical, dental, vision, life & disability insurance, 401k matching, Employee Referral Program, and Employee Assistance Program.
Position Type/Expected Hours of Work
This is a full-time position. Hours of work are Monday through Friday, 8:00am to 5:00pm, 40 hours per week. Overtime may be required based on business needs.
Auto-ApplyCustomer Service Associate
Customer service supervisor job in Joplin, MO
Job Description
Are you ready to help us redesign the guest experience at Roper Kia? We are looking for someone who is excited to learn and help us change our vision of what service looks like for ourselves and our guests. We are looking for someone that loves working with the public, trying new and sometimes challenging things, can learn to organize their day for success and build a team with us! If you're ready for a change, energetic, and a great communicator we are excited to meet you.
Your Day to Day:
Help our guests get the experience they deserve at Roper Kia. You will work directly with our guests to help provide a seamless service experience from start to finish. If you're organized, ready to learn, and love people this role is for you.
Job Responsibilities:
Identify issues and service needed by listening to guests' descriptions of problems
Prepare repair orders
Maintain records listing problems when they arise
Verify warranty and service contract coverage
Ordering parts and tracking them as needed
Update guests on all progress checks needed
Identify and pursue maintenance intervals
Skills Needed:
Mechanical knowledge is preferred
Able to problem solve and adjust quickly
Great customer service skills
Effective and courteous communication both verbal and written
Willing to learn new things without hesitation
Highly organized when under pressure
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Service Advisor
Customer service supervisor job in Pittsburg, KS
Mike Carpino Ford Lincoln is your locally owned Ford dealership who takes pride in our professionalism, teamwork, and honesty. As we continue to grow, we are looking for candidates who embody these values to join our team. At Mike Carpino Ford Lincoln, we value our employees and treat them like family. We offer ongoing training programs, advancement opportunities, and great benefits.
By working at Mike Carpino Ford Lincoln, you can be a part of a brand that honors the past, and is invested in the future. Join the Mike Carpino Ford Lincoln Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
Competitive Pay + Commission
Health Insurance
PTO
401(K)
Professional Development Assistance
Tuition Reimburement
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Provide concierge support for all owner inquiries to assure customer needs are handled to best abilities.
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience in service department is a plus
Knowledge of automobiles is a plus
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyAssistant Service Manager
Customer service supervisor job in Joplin, MO
Job Details Joplin, MO Full TimeDescription
Purpose:
The Assistant Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time and support the Service Manager in keeping the pipeline filled with work. The Assistant Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Assistant Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual may coordinate activities with other departments of the dealership to best serve the needs of the customer and employees. They may supervise technicians to ensure an excellent customer experience.
Responsibilities:
Provide support in keeping the pipeline filled with work, manage customer experience to exceed benchmarks
Support the execution of consistent HTI service department processes that yield high productivity, charge out efficiency, excellent expense control and an outstanding customer experience
Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge
Responsible for creation of a professionally prepared invoice by properly using standard job codes, service estimate texting, reviewing work orders for completeness and accuracy prior to customer billing
Review work order segments and ensure they include correct parts
Schedule pick-up and delivery using TMS and charges are properly charged per HTI requirements
Fields internal and external customer inquiries to the Service Department
Maintains Service Department filings and records related to equipment manuals
Work with HTI Centralized Warranty processing to ensure warranty and/or product improvement claims are submitted within the required timeframe to receive maximum credit. Zero PIPs within 90 days of expiration is required.
Support managing Work in Process (WIP) to less than 5% of Total Service Sales
Monitor technician progress on jobs and engages other resources to improve job efficiency
Work with Transportation Department to maintain vehicle maintenance files in accordance with DOT regulations
Maintain a positive and professional working relationship with peers, management, and support personnel with a constant commitment to teamwork and exemplary customer service
Qualifications
Experience, Education, Skills and Knowledge:
Basic knowledge of accounting practices
Ability to use standard John Deere applications, Microsoft Office, and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience
Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
Physical requirements include lifting at least 10 lbs.
Farmworker Services State Supervisor - National Farmworker Jobs Program (NFJP)
Customer service supervisor job in Carthage, MO
Earn up to $3,000 in incentive pay during your first year of employment!
Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.
Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:
Paid time off that will increase over your years of service
15 paid holidays annually
A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
A variety of support services to promote well-being through the employee assistance program
Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.
Farmworker Services State Supervisor Job Compensation:
$57,771.00 to $72,213.00/Salary Per Year (depending on experience).
Farmworker Services State Supervisor Job Responsibilities:
Develop and maintain a statewide monitoring and evaluation system of all offices to ensure program performance measures and outcomes are met and goals achieved; conduct on site visits to area offices to provide technical assistance and develop outreach and recruitment activities to support grant plan, program goals and objectives.â¯
Provide direct supervision to case management and supportive service team members, conduct performance evaluations, and apply coaching and/or disciplinary action as needed.â¯
Develop outreach and recruitment plan each year and maintain outreach/recruitment logs that capture contact information such as employer camps, training providers, colleges, employers, American Job Centers, One Stop partners and other potential collaborative partners.â¯
Provide coverage to staff, including scheduling and conducting participant applications/interviews to determine eligibility for NFJP program and provide emergency assistance to MSFWs statewide; assistance may include food, gas, shelter/lodging, and transportation as deemed an emergency and enter services in the appropriate data system.â¯
Prepare and draft quarterly narrative reports and implement strategies to attain performance measures, outcomes and program goals as outlined in the annual grant plan.â¯
In conjunction with Program Director, monitor financials, revise budgets as necessary, offer recommendations for additional areas of program development and any opportunity for program enhancements, including supportive services activities.â¯
Assist direct service staff to conduct assessments to identify barriers and needs, advise on available community training resources, assist in determining realistic job training goals in alignment with local labor market and employment trends, and support the creation of an Employment Development Plan (EDP) that includes goals and timelines for acquiring skills through education or training and specific action steps leading to self-sufficiency.â¯
Annually research local labor market and employment trends and facilitate/coordinate workshops, which include support that research and helps participants to identify high-growth job sectors and occupations in high demand.
Work with high schools, post-secondary education institutions, employers, and training providers to ensure that a variety of options are available, and participants are making progress and attending activities regularly.â¯
Document, in a timely manner, all participant contacts in the UMOS NFJP Application (data system) and helps maintain participant case files, to include documentation of service provision, outcomes, educational scores/assessments, certificates, measurable skills gains, on-the-job training (OJT) and work experience contracts, timesheets, case notes, and electronic signatures on all required case documents and ensure compliance with safeguarding personally identifiable information (PII).â¯
Serve as liaison between direct services staff and Program Director, including helping interpret program-related legislation that impacts UMOS program policy and/or procedures and recommend program policy and procedural updates/changes, as needed.
Plan, schedule and conduct employer contacts to promote partnership for full employment, initiate job referrals and coordinate to meet employers' needs (e.g., tie-in advertising, on site interviews or other special recruitment efforts).â¯
Develop, maintain, and update a statewide Community Resource Directory of agencies offering a variety of services to farmworkers and coordinate with these agencies to make resources available to participants, including education/training opportunities, job placement and retention services.â¯
Develop and/or participate in statewide service provider community networks, including American Job Centers/One-Stops and partners to support farmworker career services and training, conduct presentations, promote co-enrollment, and participate in collaboration meetings with community stakeholders statewide.â¯
Develop and maintain contact with employers and other employer organizations to create a network that will potentially hire program participants and allow for negotiations of OJT contracts and work experience opportunities.â¯
Prepare for and attend meetings, seminars, workshops, training sessions, and perform other duties as assigned.â¯
Farmworker Services State Supervisor Job Qualifications:
Bachelor's degree in social science, human services, or related field.
At least 5 years' experience in case management.
Ability to travel and work irregular/flexible hours, including on call evening hours and overtime.â¯
Able to communicate in both English/Spanish. PREFERREDâ¯
Demonstrated understanding of low-income and/or vulnerable populations and strategies to improve economic stability and support self-sufficiency.â¯
Ability to develop and maintain effective partnerships with community/faith-based/public organizations and employers.â¯
Proficient computer skills in current versions of office software/applications (e.g., Microsoft Office Suite/Office 365).â¯
Excellent communication (both written and verbal), customer service, and organization skills.â¯
Must have a reliable vehicle, valid driver's license, and adequate auto insurance.â¯
Work Environment, Physical, and Sensory Demands:
The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions.â¯
â¯
Physical Demands:
Employee is frequently required to stand, walk, sit, bend.
Occasionally required to lift and /or move up to 30 lbs.
Frequently required to drive.
Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside setting.
Noise level in this work is usually semi-moderate.â¯
Tools & Equipment Used:
iPad, iPhone, laptop computers, projectors, copy/scanner machine, computer.
Be able to scan documents and encrypt documents as necessary.
Use first aid equipment, fire extinguisher.
Usage varies by position.â¯
Additional Eligibility Requirements:
â¯Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.
UMOS isâ¯an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employmentâ¯without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.â¯
Customer Care Specialist I
Customer service supervisor job in Parsons, KS
Join Our Team as a Customer Care Specialist! At Sparklight and our Cable One family of Brands, we're all about our neighborly approach, connecting people to what matters most. Are you ready to be a crucial part of this mission?
As a Customer Care Specialist, you'll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth.
Location:
This role will operate between two additional offices located in Idaho Falls, ID and Pocatello, ID
What You'll Be Doing:
* Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, chat or on the phone.
* Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
* Drive Revenue: Secure new and incremental revenue by promoting our products and services.
* Educate & Assist: Guide customers on using our products and help them navigate our services.
* Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service.
Core Competencies
* Committed: Values each and every customer, while working hard to keep their business and support our communities.
* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
* Proactive: Understand what our customers need and actively work to make their relationship with us seamless, easy, and rewarding.
* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
What We're Looking For:
* Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn!
* Skills: Outstanding communication, solid data entry, and computer skills.
* Knowledge: Eager to learn about our products and stay up to date with what we offer.
* A good driving record and a valid driver's license in the state you are applying for.
* Bilingual (English and Spanish)
Pay Rate:
* Hourly rate of $14.50 - $16.00. We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
* Medical, dental, and vision plans - start when you start!
* Life insurance (self, spouse, children)
* Paid time off (vacation, holiday, and personal/sick days)
* 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation
* Group Legal plan with Identity Theft Protection
Additional Perks
* Tuition reimbursement (up to $5,250 on 1st year)
* Annual community support to various organizations across the U.S.
* Associate recognition & awards programs
* Advancement opportunities
* Collaborative work environment
We're an Award-Winning Organization!
* Forbes' "America's Best Midsized Employers" 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Auto-ApplyPayroll Customer Service Specialist
Customer service supervisor job in Parsons, KS
Job DescriptionSalary: $12.00
Payroll Customer Service Specialist SKIL Parsons Office
Provide support to employers contracting with the Agency to receive payroll services for their Direct Support Workers. Assist SKIL customers and their Direct Support Workers (DSWs) with initial hire packet information ensuring they are set up in the payroll computerized system to begin working with their employer. Mustprovide excellent customer service and maintain good relationships with customers/employers and their DSWs.
Essential Job Functions
1.Process New Hire Packets:
a. Prepare initial DSW file.
b. Ensure all documents are completely filled out and signed.
c. Assist with completing all required background checks.
d. Send AuthentiCare number to each DSW including instructions. Enter required data into SKILs computerized payroll program.
e. Place file in assigned file cabinet.
2. Assist Direct Support Workers with questions by phone or in office.
3. Send out reminders and notifications to customers/employers and Direct Support Workers of information and changes the State makes with the various program waivers.
Job Requirements
1. At least 18 years of age
2. Clear required background checks
3. Have experience with payroll and be knowledgeable with various computer programs
4. Have strong customer service skills
5. Have good organizational skills and be detail oriented with entering data in SKILs computerized payroll program.
Benefits of working as a full-time Payroll Customer Service Specialist
1. Paid Sick/Personal and Vacation time
2. Paid Holidays
3. Health Insurance
4. Life Insurance
5. 403B Retirement Plan
6. Assurity Supplemental Plans
Guest Service Supervisor
Customer service supervisor job in Miami, OK
Full-time Description
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.
Position Purpose:
To assist by providing daily oversight to ensure accurate, efficient accounting activities in the Cage & Vault in accordance with all applicable laws, rules and regulations, internal controls, and established policies.
Knowledge, Skills, and Abilities:
Observe and monitor the activities of the Cage & Vault operations.
Assist with hiring, training, scheduling, and developing personnel to ensure adequate staffing levels to meet the needs of the Casino.
Maintain an accurate and current record of inventory of cash and other items of cash value in the vault.
Ensure an adequate currency and chip inventory to meet the daily needs of the cage operation.
Ensure all equipment is maintained and venders are notified of challenges in a timely manner.
Safeguard casino bankroll and chip inventory.
Prepare bank deposits and maintain adequate denominations of funds at all times.
Create, implement, and assess training programs. Review daily cash receipts and disbursements through the Cage & Vault to ensure adequate funding levels at all times.
Receipt in and verify all cash turned in by operating departments.
Perform the duties of the Cage Cashier or Vault Clerk when necessary.
Ensure compliance with MICS, Title 31, Tribal Gaming regulations, internal controls, policies and procedures, and tip reporting procedures.
Requirements
Education/Qualifications:
Must be at least 18 years old.
High school diploma or equivalent.
Computer skills required.
One year previous experience in guest services operations at a casino.
Previous supervisory experience preferred.
Licensing:
Must be able to obtain and maintain the required Gaming License
Work Requirements:
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.
Acknowledgement:
I have read and understand the above . This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.
Truck Service Advisor
Customer service supervisor job in Mount Vernon, MO
As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
In this role, you can expect to:
· Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
· Have extensive knowledge of the products we sell and the services we provide
· Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
· Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
· Source parts from outside vendors and coordinate delivery
· Prepare end of shift drop and shift report; Understand various payment types
· Maintain the safety of both our customers and team members
What we'd like to see:
· A dedicated individual who works well with others and is excited to be part of our team!
· High School Diploma or GED
· Good verbal and written communication skills
· Previous cashier and customer service experience; experience in repair or parts shop preferred
· Strong suggestive selling skills
· Basic computer skills
· Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
· A valid driver's license
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Auto-ApplyFarm Maintenance Team Leader
Customer service supervisor job in Sheldon, MO
Supervises and coordinates activities of maintenance mechanics engaged in setting up, installing, repairing and maintaining farm buildings, machinery, and equipment by performing the following duties personally or through subordinates. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
* Receives farm maintenance requests; investigates and schedules repairs; orders replacement parts and schedules delivery through admin support in a timely manner.
* Directs workers in electrical, electronic, and mechanical maintenance and repair of machinery and equipment.
* Assists workers in diagnosing malfunctions in machinery and equipment.
* Keep daily log of work assigned and completed and follow up with maintenance techs as needed.
* Does farm maintenance as needed.
* Communicates company policies to workers and enforces safety and biosecurity regulations.
* Establishes or adjusts work procedures to accommodate production schedules.
* Assists Maintenance Coordinator as needed to complete new employee checklist / orientation.
* Manages all professional practices in the department. Management is kept aware of all personnel issues relating to the department.
* Recommends measures to improve production methods, equipment performance and quality of product to Maintenance Coordinator / Maintenance Manager.
* Suggests changes in working conditions and equipment use to increase equipment or work crew efficiency to Maintenance Coordinator / Maintenance Manager.
* Suggests plans to motivate workers to achieve work goals to management.
* Provide feedback for annual performance evaluations for employees.
* Serves as "on call" technician for weekends and holidays.
* Responds to emergency needs of Murphy Family Ventures, LLC in times of inclement weather or catastrophic incidents.
* Operates and maintains company vehicle according to company, if assigned.
* Maintain company vehicles and equipment.
* Ensure security of departmental assets.
* Implements preventive maintenance programs for company facilities.
* Responsible for being in compliance with all environmental laws and procedures to which Murphy Family Ventures, LLC subscribes.
* Report all environmental issues immediately to their supervisor.
* Read and understand the company's emergency notification process and will be responsible for reviewing that policy at their work site.
Job Requirements:
* Ability to organize
* Minimum of 3 years experience in maintenance or a related field.
* Thorough understanding of CQI principles or willingness to learn
* Good verbal and communication skills
* Team player
* Ability to determine work priorities
* Must be able to operate a 4WD truck and trailer
Special Job Requirements
* Must be available for occasional travel
* Must be willing to work weekends and evenings when necessary
ADA Requirements
Must be able to climb over, under and around barn equipment.
Must be able to lift 50lbs. on a regular basis
Ability to walk, stoop and bend
Ability to perform repetitive motions
Ability to see and distinguish colors
Ability to hear
Team Leader, Nights
Customer service supervisor job in Verona, MO
Want to join a team where you can demonstrate your leadership and help drive new growth?
Job Summary: Total responsibility of shift-to-shift Plant Production Operations.
Duties and Responsibilities:
Responsible for all operations and personnel on the shift involved in production.
Responsible for plant; sanitation, policies, procedures, quality, safety, Federal and State laws.
Trains and develops associates to provide depth of safety, productivity, quality, and equipment operations.
Maintains thorough knowledge of all processes, production and sanitation guidelines.
Assures that established policy, procedures and work rules are understood and followed.
Strictly follows all Safety procedures and uses all required personal protective equipment.
All other duties as assigned.
Required Qualifications:
Experience in the following operations: dryer, wringer room, sanitation, packing and safety.
Experience in loading trucks and using forklifts.
Able to learn all the functions and processes of production, safety and quality operations.
Must understand and support IsoNova company objectives, policies and procedures and work to promote understanding and acceptance with associates.
Requires initiative, honesty and integrity.
Must work well with people and have respect of peers, subordinates, and upper management.
Able to think and draw natural conclusions.
Able to make correct decisions at the appropriate time.
Able to learn all the functions and processes required to be a Team Leader.
Able to adapt to changing situations.
Requires the ability to follow, as well as, give directions.
Must have an excellent work record, high standards and a positive attitude.
Must have a clean, neat appearance.
Conducts self in a professional courteous manner.
Able to work independently and as part of a team.
Must be willing to work nights and weekends.
Able to lift/push/pull up to 70 lbs.
Reports to: Plant Manager
Updated: 8/2016
Taking care of business starts with taking care of our associates!
EEO Employer: M/F/Vets/Disabled
Auto-ApplyService Advisor
Customer service supervisor job in Vinita, OK
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
BENEFITS
Medical and Dental
401K Plan with Matching
Paid Personal Days
Paid Vacation
6 Paid Holidays
Longevity Bonuses
Birthday off Paid
Referral Bonus Program
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Responsibilities
Answer the phones, schedule customer service appointments
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Valid DL
Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyKitchen Team Lead (DAK's Market) - Vinita, OK
Customer service supervisor job in Vinita, OK
Full-time Description
Do you consider yourself a technical expert? Are you someone who enjoys research-oriented tasks and wants to work in a fast-paced, structured environment where your accomplishments are celebrated and rewarded? DAK's Market is looking for an independent, customer-driven person who is a stickler for details, like you to help us transform the industry. We focus on providing outstanding customer service in clean, modern, convenience stores, gas stations, and truck stops across the United States.
We are looking for a Kitchen Team Lead to ensure all daily activities run efficiently and smoothly. The Kitchen Team Lead's responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts, and payroll, and supervising restaurant staff performance. To be successful in this role you should be familiar with restaurant operations and have a good understanding of what makes great customer service. Ultimately you will help optimize operating costs, boost our employee retention, and deliver a positive dining experience for our guests.
Requirements
Coordinate communication between front-of-the-house and back-of-the-house staff
Follow all company procedures
Ensure a clean, sanitized, and safe work area at all times
Prepare shift schedules
Supervise kitchen and wait staff and provide assistance, as needed
Keep detailed records of daily, weekly, and monthly costs and revenues
Arrange for new employees' proper onboarding (scheduling training and ordering uniforms)
Monitor compliance with safety and hygiene regulations
Gather guests' feedback and recommend improvements to the experience of our menu as a Restaurant Assistant Manager or similar role in the hospitality industry
Familiarities with restaurant software, like OpenTable and PeachWorks
Good math and reporting skills
Customer service attitude
Communication and team management abilities
Availability to work within opening hours (e.g. evenings, holidays, weekends)
High school diploma; additional certification in hospitality is a plus
Your commitment to being your best each day is compensated with a highly competitive hourly wage that rewards your efforts, and benefits to ensure your well-being (benefit options apply to full-time employees).
Medical, Dental and Vision (Full-Time Employees)
Shift Meal Discounts
Personal Time Off (PTO)
Flexible Work Schedules
Employee Recognition
Option for Payroll Advance of Hours Worked “On Demand Payment”
Service Advisor
Customer service supervisor job in Vinita, OK
Job Details Bill Knight Ford of Vinita - Vinita, OK Full TimeDescription
Start your career one of Oklahomas premier family owned automotive groups at Bill Knight Automotive. We have created an environment built on low turnover and long tenure. With over 300 employees in the Bill Knight Automotive family there is plenty of opportunity for advancement. Our automotive group includes Bill Knight Ford, Bill Knight Lincoln, Volvo Cars of Tulsa, Bill Knight Collision, and Bill Knight Ford of Stillwater, Bill Knight Ford of Bartlesville, and now the all new Bill Knight Ford of Vinita!! Come join the winning team at Bill Knight Ford of Vinita.
BENEFITS:
What We Offer
401(K)
Paid Holidays
Paid Vacation and Personal Days
Health, Dental and Vision insurance for you and your family
We pay 60% of premium
Life Insurance
Discounted Vehicle Purchases
Career advancement opportunities, promote from within
Great learning environment for Technicians looking to grow their career
Continued education, manufacturer hands on and web based training
Clean and professional work environment
RESPONSIBILITIES:
Assist customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time.
Focus on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity
Complying with safety and environmental programs and practices
Anticipating customer needs and seeking solutions to satisfy customers, achieving or exceeding sales and service goals, showing concern for all aspects of the job no matter how small
Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Qualifications
REQUIREMENTS:
Has an approachable style; fosters open communication through active listening
Excellent customer service skills & ability to present recommended repairs in a professional manner
Ensure customer satisfaction and loyalty
Strong teamwork skills
Willing to submit to a drug screen & background check
Must have clean & valid driver's license
Team Lead
Customer service supervisor job in Pea Ridge, AR
The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
_Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams._
**Essential Duties and Responsibilities (Min 5%)**
It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
+ Maintain regular and predictable attendance.
+ Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
+ Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
+ Deliver on our promise of Legendary Customer Service through GURA:
+ Greet the Customer.
+ Uncover Customer's Needs & Wants.
+ Recommend Product Solutions.
+ Ask to Add Value & Appreciate the Customer.
+ The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
+ Execute assigned basic, promotional, and seasonal merchandising activities.
+ Perform Opening/Closing procedures.
+ Transport and make deposits to bank.
+ Assess store conditions and assign duties.
+ Organize and prioritize workflow through the use of the daily planner.
+ Recovery of merchandise.
+ Participate in mandatory freight process.
+ Perform regular and promotional price change activities.
+ Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.
+ Adhere to loss prevention standards and respond to any alarm calls as needed.
+ Communicate with Team Members on job functions, responsibilities and financial goals.
+ Operate cash register/computer supervising cash handling procedures.
+ Assist Team Members on appropriate application of policies and procedures.
+ Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
+ Operate Forklift and Baler.
+ Complete all documentation associated with any of the above job duties.
+ Obtain license or certifications as needed by the business.
+ May be required to perform other duties as assigned.
**Required Qualifications**
_Experience:_ Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license.
_Education_ : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.
**Preferred knowledge, skills or abilities**
Basic computer skills.
Ability to read, write, and count accurately.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute principle responsibilities of Team Members.
**Working Conditions**
+ Working environment is favorable, generally working inside with moderate noise.
+ Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
+ Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
+ Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
+ Ability to work outdoors in adverse weather conditions.
**Physical Requirements**
+ Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
+ Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
+ Ability to occasionally lift or reach merchandise overhead.
+ Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
+ Ability to move throughout the store for an entire shift.
+ Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
+ Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
+ Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
+ Ability to read, write, and count accurately to complete all documentation.
+ Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
+ Ability to process information / merchandise through the point-of-sale system.
+ Ability to handle and be in contact with birds/poultry.
+ Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
+ Ability to successfully complete all required training.
+ Ability to travel as required in support of district needs.
+ Ability to drive or operate a vehicle for business needs.
+ This position is non-sedentary.
+ Ability to successfully complete training and certification for various business needs.
**Disclaimer**
_This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor._
**Company Info**
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visitthis link (********************************************************************** for more specific information about the benefits and leave policies applicable to the position you're applying for.
**ALREADY A TEAM MEMBER?**
You must apply or refer a friend through our internal portal
Click here (**************************************************************************
**CONNECTION**
Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.
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**EMPOWERMENT**
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
Learn More
**OPPORTUNITY**
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
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**Nearest Major Market:** Fayetteville
Assistant Service Manager
Customer service supervisor job in Joplin, MO
Job Details Joplin - Joplin, MO Full TimeDescription
Purpose:
The Assistant Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time and support the Service Manager in keeping the pipeline filled with work. The Assistant Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Assistant Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual may coordinate activities with other departments of the dealership to best serve the needs of the customer and employees. They may supervise technicians to ensure an excellent customer experience.
Responsibilities:
Provide support in keeping the pipeline filled with work, manage customer experience to exceed benchmarks
Support the execution of consistent HTI service department processes that yield high productivity, charge out efficiency, excellent expense control and an outstanding customer experience
Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge
Responsible for creation of a professionally prepared invoice by properly using standard job codes, service estimate texting, reviewing work orders for completeness and accuracy prior to customer billing
Review work order segments and ensure they include correct parts
Schedule pick-up and delivery using TMS and charges are properly charged per HTI requirements
Fields internal and external customer inquiries to the Service Department
Maintains Service Department filings and records related to equipment manuals
Work with HTI Centralized Warranty processing to ensure warranty and/or product improvement claims are submitted within the required timeframe to receive maximum credit. Zero PIPs within 90 days of expiration is required.
Support managing Work in Process (WIP) to less than 5% of Total Service Sales
Monitor technician progress on jobs and engages other resources to improve job efficiency
Work with Transportation Department to maintain vehicle maintenance files in accordance with DOT regulations
Maintain a positive and professional working relationship with peers, management, and support personnel with a constant commitment to teamwork and exemplary customer service
Qualifications
Experience, Education, Skills and Knowledge:
Basic knowledge of accounting practices
Ability to use standard John Deere applications, Microsoft Office, and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience
Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
Physical requirements include lifting at least 10 lbs.
Customer Care Specialist I
Customer service supervisor job in Parsons, KS
Join Our Team as a Customer Care Specialist!
At Sparklight and our Cable One family of Brands, we're all about our neighborly approach, connecting people to what matters most. Are you ready to be a crucial part of this mission?
As a Customer Care Specialist, you'll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth.
Location:
This role will operate between two additional offices located in Idaho Falls, ID and Pocatello, ID
What You'll Be Doing:
Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, chat or on the phone.
Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
Drive Revenue: Secure new and incremental revenue by promoting our products and services.
Educate & Assist: Guide customers on using our products and help them navigate our services.
Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service.
Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need and actively work to make their relationship with us seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
What We're Looking For:
Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn!
Skills: Outstanding communication, solid data entry, and computer skills.
Knowledge: Eager to learn about our products and stay up to date with what we offer.
A good driving record and a valid driver's license in the state you are applying for.
Bilingual (English and Spanish)
Pay Rate:
Hourly rate of $14.50 - $16.00. We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
We're an Award-Winning Organization!
Forbes' “America's Best Midsized Employers” 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Auto-ApplyDrop Team Supervisor
Customer service supervisor job in Miami, OK
Full-time Description
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.
Position Purpose:
To provide an accurate and efficient count of daily revenues for the Casino.
Knowledge, Skills, and Abilities:
Hire, train, develop, and discipline personnel as needed to manage a productive and efficient drop team.
Forecast personnel needs based on historic, seasonal, and events in order to maintain adequate staffing levels.
Open gaming machines and remove cash canisters, replace them with empty cans, and lock machine doors.
Place all cash canisters on a cart and move it to the soft count room.
Ensure an efficient and accurate count of revenue.
Prepare soft count paperwork and verify accuracy with another team member.
Ensure that all drop and count duties are performed in compliance with gaming regulations and internal controls.
Inspect and ensure that bill acceptor canisters are properly numbered.
Rotate job duties to ensure that all members become proficient in all drop and soft count processes.
Participate in the soft count processes no more than 3 consecutive days.
Become familiar with casino events and promotions in order to accurately inform guests.
Execute payroll and performance management responsibilities as required.
Ensure compliance with Title 31 reporting requirements.
Become familiar with casino events and promotions in order to inform guests.
Perform other duties as assigned.
Requirements
Education/Qualifications:
Must be at least 18 years old.
High school diploma or equivalent.
Previous supervisory experience is preferred.
Licensing:
Must be able to obtain and maintain the required Gaming License.
Work Requirements:
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.
Acknowledgement:
I have read and understand the above . This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.
Kitchen Team Lead (DAK's Market) - Vinita, OK
Customer service supervisor job in Vinita, OK
Job DescriptionDescription:
Do you consider yourself a technical expert? Are you someone who enjoys research-oriented tasks and wants to work in a fast-paced, structured environment where your accomplishments are celebrated and rewarded? DAK's Market is looking for an independent, customer-driven person who is a stickler for details, like you to help us transform the industry. We focus on providing outstanding customer service in clean, modern, convenience stores, gas stations, and truck stops across the United States.
We are looking for a Kitchen Team Lead to ensure all daily activities run efficiently and smoothly. The Kitchen Team Lead's responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts, and payroll, and supervising restaurant staff performance. To be successful in this role you should be familiar with restaurant operations and have a good understanding of what makes great customer service. Ultimately you will help optimize operating costs, boost our employee retention, and deliver a positive dining experience for our guests.
Requirements:
Coordinate communication between front-of-the-house and back-of-the-house staff
Follow all company procedures
Ensure a clean, sanitized, and safe work area at all times
Prepare shift schedules
Supervise kitchen and wait staff and provide assistance, as needed
Keep detailed records of daily, weekly, and monthly costs and revenues
Arrange for new employees' proper onboarding (scheduling training and ordering uniforms)
Monitor compliance with safety and hygiene regulations
Gather guests' feedback and recommend improvements to the experience of our menu as a Restaurant Assistant Manager or similar role in the hospitality industry
Familiarities with restaurant software, like OpenTable and PeachWorks
Good math and reporting skills
Customer service attitude
Communication and team management abilities
Availability to work within opening hours (e.g. evenings, holidays, weekends)
High school diploma; additional certification in hospitality is a plus
Your commitment to being your best each day is compensated with a highly competitive hourly wage that rewards your efforts, and benefits to ensure your well-being (benefit options apply to full-time employees).
Medical, Dental and Vision (Full-Time Employees)
Shift Meal Discounts
Personal Time Off (PTO)
Flexible Work Schedules
Employee Recognition
Option for Payroll Advance of Hours Worked “On Demand Payment”