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Customer service supervisor jobs in Longview, TX

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  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service supervisor job in Marshall, TX

    The hourly range for this position is $12.25 to $13.00. This position is also eligible for incentive pay based on performance. Customer Accounts Advisor Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on full-time and part-time employment status.
    $12.3-13 hourly 3d ago
  • Customer Support Representative (Tech Support)

    Iclasspro

    Customer service supervisor job in Longview, TX

    Join the Team Behind the World's Leading Class Management Software! Who We Are At iClassPro, we're more than just a software company - we're on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities. Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We're proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025! What Drives Us Our Core Values aren't just words on a wall - they guide everything we do and who we hire: Commitment to Excellence Commitment to Customer Service Solutions-Focused Thinking Teamwork and Collaboration Taking Ownership What You Will Do Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner Troubleshooting issues and guiding customers through product features and solutions Resolving concerns efficiently while ensuring customer satisfaction Collaborating with internal teams to tackle more complex support cases Accurately documenting customer interactions and maintaining detailed records What You Bring A genuine passion for delivering outstanding customer service 2+ years of experience in a customer support role Excellent verbal and written communication skills Strong problem-solving abilities, especially in technical situations Ability to stay calm, empathetic, and professional under pressure Great attention to detail and solid organizational skills Experience using CRM or help desk platforms (a plus) Flexibility to work varied shifts, including evenings and Saturdays What We Bring We believe in taking care of our people. Generous PTO because work-life balance matters Comprehensive health benefits including medical, dental, vision, and more! 401(k) contribution to help you plan for your future Fun company events that connect our team Career growth opportunities in a thriving, purpose-driven company We want to set you up for success from Day One. That's why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application. iClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position. E-Verify is used to verify authorization to work in the U.S.
    $30k-39k yearly est. 60d+ ago
  • Customer Service and Direct Sales Associate - PAID TRAINING

    Eminence Marketing Group

    Customer service supervisor job in Longview, TX

    We provide a positive work environment in which to develop both professionally. We provide opportunity for advancement based upon an outgoing training program coupled with a strong work ethic. We represent our clients with professionalism, honesty, and integrity to ensure that we bring them quality, long lasting customers. Lastly, our goal is to MAKE THE DAY with everyone we come across, co-workers, customers and clients. Job Description If you have great people skills and enjoy working with the public, we want to meet you! Eminence Marketing Group, Inc. is seeking a full-time Junior Customer Service and Direct Sales Associate who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the telecommunications, technology and renewable energy campaign. Servicing technology, telecom and energy giants with a smile and a handshake is why the customer service division has enjoyed unprecedented growth this year. Campaigns are focused on developing and executing unique, and personable advertising strategies designed to generate new customers for clients. The Goals Are Simple : every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the company! The Challenge : We are continuously expanding the client base as well as the number of territories covered on a National scale. These growing retail marketing campaigns are in need of customer service professionals that can work on site at the promotional events providing direct customer and client support through promotional techniques. Qualifications The Entry Level Customer Service and Direct Sales Associate works in an environment that is centered on being a part of a team and being included in a family atmosphere. By bringing together diverse individuals who have an array of expertise, skills and potential, it helps senior management to create progressive promotional event solutions for clients. Eminence Marketing Group, Inc. is looking for key individuals to provide customer service and promotional knowledge to the existing and future client base. Join a company that invests in its employees and truly wants YOU to succeed! Benefits of the Junior Customer Service Associate Position: Comprehensive Paid Training by a National Manager Travel Opportunities Opportunity For Community and Charity Involvement Flexible Scheduling Numerous Advancement Opportunities Junior Customer Service and Direct Sales Associate Qualifications: Experience in customer service and associated fields Ability to adapt to a variety of people Winning attitude and dedication to ensuring customer satisfaction Positive attitude and ability to work well within a team environment Background in Retail or Restaurant Leadership skills Additional Information All your information will be kept confidential according to EEO guidelines.
    $23k-31k yearly est. 18h ago
  • Customer Service

    Arnold Family of Restaurants, LLC

    Customer service supervisor job in Carthage, TX

    Job Description Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
    $31k-58k yearly est. 25d ago
  • Supervisor Customer Care

    Altice USA Inc. 4.0company rating

    Customer service supervisor job in Tyler, TX

    Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary Performs the administrative, facilitative coaching, and mentoring duties necessary to lead the customer care staff. Achieves the business and customer service objectives of the department and company. Responsibilities * Interviews, hires, coaches, evaluates, and assists in training customer care personnel. * Provides feedback to employees regarding performance levels by monitoring and analyzing statistical reports. * Analyzes and documents employee performance and recommends salary increases. * Maintains department service level goals by ensuring that customer care personnel meet phone accessibility and accountability standards. * Ensures error-free processing of customer requests by documenting information received from other departments and establishing appropriate interdepartmental procedures. * Resolves complex customer complaints. Identifies and resolves system and procedural problems by networking with other departments, participating on task forces, and recommending policy changes. * Meets sales budgets by establishing goals and incentives and motivating and instructing employees. Essential Functions * Must be able to sit / stand for extended periods of time * Must be able to read data on computer Must speak fluently to communicate with customers and co-workers * Must be able go up and down steps to research stored data * Able to function in small areas when needed * Must be able to occasionally lift 10 to 30 lbs Qualifications * Bachelor's Degree in related field preferred * 5+ years of relevant experience * 3 years in a high-volume customer service or sales environment preferred * 1 year of supervisory experience preferred * Telecommunications experience preferred * Ability to lead and motivate team to meet departmental goals * Strong leadership, team building and interpersonal skills * Excellent written communication skills * Experience with computer applications, particularly large customer billing databases * Ability to manage in a call center environment with a sales and service focus * Technological experience in voice, video, and/or data highly preferred * Good command of the English language * Public speaking and presentation experience * Ability to motivate a sales force and creatively solve problems * Strong initiative and ability to work autonomously At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
    $37k-54k yearly est. 1d ago
  • Client Services Supervisor

    SPL 4.6company rating

    Customer service supervisor job in Kilgore, TX

    Take the Lead in Shaping a High-Impact Team Delivering Unmatched Client Experience Are you a strategic, solutions-focused leader who thrives in a fast-paced environment where client service, team leadership, and operational excellence intersect? SPL is seeking a driven Client Services Supervisor to provide leadership and operational oversight for our client support functions based in Kilgore, TX. This position plays a critical role in overseeing service delivery across both of our Kilgore and Plano, TX locations, ensuring that all client requests, project workflows, and communications are executed with accuracy, timeliness, and professionalism . This role is responsible for leading and developing a high-performing team, optimizing service processes, and strengthening continuous improvement efforts that enhance client satisfaction and operational excellence across multiple sites. If you're ready to lead and develop a high-performing team and ensure outstanding service delivery across key internal and external partners, we want to meet you! What You'll Do Supervise, coach, and evaluate client services staff; assign work, set priorities, and support performance development; Participate in hiring, onboarding, and training to maintain strong staffing and team readiness; Oversee daily client service activities to ensure timely, accurate handling of inquiries, requests, and project needs; Support staff in resolving client issues and escalations, ensuring appropriate communication and follow-through; Serve as a primary client contact, providing guidance on compliance requirements, service options, and project planning; Coordinate field-related activities as needed, including scheduling, permit reviews, and chain-of-custody documentation; Monitor workflow to ensure efficient processing of documentation, reporting, and deliverables; Ensure proper use of systems and tools that support client service operations; Review and approve client-facing documents-including reports, quotes, and invoices-for accuracy and completeness; Maintain accurate records, permits, chain-of-custody forms, and related documentation; Ensure compliance with SOPs, regulatory requirements, and quality standards; Track KPIs, identify performance gaps, and support continuous improvement initiatives; Assist leadership with analyzing trends and implementing corrective actions; Review and validate client invoices and coordinate with accounting as needed; Complete administrative tasks such as credit card processing, purchase-order reconciliation, and system updates; Perform other related duties as assigned. Why You'll Love Working Here Competitive salary with performance-based advancement opportunities; Medical, dental, and vision insurance; Paid parental leave for both parents; Employee Assistance Program (EAP); 401(k) with company match; Paid time off + paid holidays; Monthly cell phone reimbursement; Leadership development and professional growth opportunities; A collaborative, client-focused culture built on service excellence. Requirements What You Bring Bachelor's degree in business, science, or a related field, or an equivalent combination of education and relevant experience; Minimum five (5) years of client service experience in a technical, laboratory, or service-based environment, plus at least two (2) years of supervisory experience with demonstrated leadership success; Experience in workflow coordination, project management, or service operations; Proficiency in Microsoft Office Suite; Experience with client service systems (CRM or similar) strongly preferred; Excellent communication and critical thinking skills with the ability to assess processes, identify inefficiencies, and implement effective improvements. Your Schedule & The Fine Print Full-time position following a standard 8:30 am - 5 pm schedule Monday-Friday; Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required; Must be able to travel locally for client visits, meetings, or training activities, as needed. Our Commitment to Diversity & Inclusion At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know. Visa Sponsorship At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.
    $29k-46k yearly est. 37d ago
  • Client Services Supervisor

    Connecthomehealth

    Customer service supervisor job in Tyler, TX

    Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. We employ clinicians and operations staff who are compassionate, qualified, and dedicated to ensuring the highest level of patient satisfaction. Job Summary Supports all operations aspects of private duty nursing services to medically fragile children. Manage and foster nurse and client relationships. Maintains active involvement in issues of cost containment by managing nurse schedules and effectively utilizes nurses when assigning cases. Provides leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients. Execute recruitment strategies to attract, screen, and hire quality nurses. Counsel and provide support to field nurses. Establish a strong collaborative relationship between office personnel and field nurses. Collaborate with the clinical management team to help facilitate coordination of care. Ensure compliance with all federal, state, and local laws and regulations. Establish and cultivate relationships with clients. Qualifications/Educational Requirements High school diploma; college preferred. Health care experience preferred. Excellent written and verbal communication skills. Being bilingual in Spanish is a plus. Ability to handle multiple tasks simultaneously and meet deadlines. Excellent organizational and time management skills. Positive attitude and self-motivated. About Connect Pediatrics: Connect Pediatrics went from being the best-kept secret in Pediatric Home Health to a key provider of Pediatric Private Duty Nursing and Therapy Services across the state of Texas. We strive to be the preferred provider of care for our patients, and the preferred employer for our talented team of clinicians and operations personnel. For the last three years, Inc. Magazine has named Connect Pediatrics as one of the 5000 fastest-growing privately held companies in the US! This is a huge tribute to our team and the culture that we have developed. For more information, please visit our website at ************************** Connect Pediatrics is an equal opportunity employer. Salary Description $43,000 - $47,000
    $43k-47k yearly 13d ago
  • Field Service Manager

    Vinmar International 4.6company rating

    Customer service supervisor job in Longview, TX

    The Field Service Manager is responsible for overseeing all field service operations, including the scheduling, coordination, and performance of field service technicians. This role ensures that customer service standards are met, equipment is serviced efficiently, and field teams are supported with the tools, training, and leadership needed to deliver safe, high-quality, and timely service. Key Responsibilities Leadership & Management Lead, coach, and develop a team of field service technicians to ensure top performance and professional growth. Conduct regular performance reviews, field audits, and safety checks. Foster a culture of accountability, safety, and customer focus. Operational Oversight Manage day-to-day field operations including scheduling, dispatch, and job completion tracking. Ensure service commitments, quality standards, and response times are consistently achieved. Monitor and report key metrics such as utilization, productivity, customer satisfaction, and service costs. Customer Support Serve as the primary escalation point for customer service issues and field-related concerns. Build and maintain strong relationships with key customers and stakeholders. Ensure service documentation, reports, and customer communications are completed accurately and on time. Technical Expertise Provide technical guidance and troubleshooting support to field personnel. Work closely with engineering, manufacturing, and product teams to resolve complex service issues. Participate in new product rollouts and service training initiatives. Safety & Compliance Enforce adherence to all safety policies, procedures, and regulatory requirements. Lead by example in promoting a zero-incident safety culture. Continuous Improvement Identify process inefficiencies and implement solutions to improve service delivery. Support cost control initiatives and drive operational excellence across field operations. Requirements 5+ years of field service experience, with at least 2 years in a leadership role. Proven track record of managing field teams in an industrial, manufacturing, or technical service environment. Strong understanding of mechanical, electrical, or automation systems. Excellent leadership, communication, and problem-solving skills. Proficient in Microsoft Office Suite. Travel up to 90% to customer sites and field locations. #fracchem
    $42k-60k yearly est. Auto-Apply 23d ago
  • Service Manager

    Air Cybernetics

    Customer service supervisor job in Longview, TX

    Benefits: IRA Company car Company parties Paid time off Vision insurance The Service Manager reports to the General Manager, and is responsible for the management, administration, growth, and profitability of the Service Department, including responsibility for the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, decisiveness, tact, integrity, judgment, leadership skills and technical knowledge are essential to achieving departmental and corporate goals. Job-related contact can occur virtually with all demographic groups, with the majority of daily contacts being with Air Cybernetics, Inc. employees and departmental customers. Representative duties include: Planning, organizing, controlling, and coordinating all aspects of the Service Department. Training designated employees in proper servicing procedures, practices, and promotion of the Air Cybernetics, Inc. customer satisfaction guarantee philosophy. Scheduling jobs according to the expected complexity of the call against the experience and ability of the available technicians. Working with the Accountant and the General Manager on the collection of problem accounts. Negotiating credit when necessary to build the customer base. Overseeing open account customers when credit limit has been exceeded. Working with other Department Managers, the Owner-Team and the General Manager in support of the corporate goals, mission and vision. Resolving customer complaints in a timely, efficient and cost-effective manner, projecting a professional and customer-friendly attitude. Working with suppliers on issues pertaining to parts performance, reliability, pricing and availability. Providing annual performance appraisals for all Service Department employees. Performing related management-level duties as directed by the General Manager. Managing equipment, special tools, vehicles and parts needs for the Department. Managing the necessary administrative records and controls to protect the interests of the corporation and the customer, to include prompt and accurate invoicing. Implementing quality control procedures for the Service Department to ensure optimal customer service, efficient use of equipment and time, and meeting of departmental strategic and budgetary goals. Job Qualifications: Ten or more years of combined practical and academic experience in the full range of HVACR sub-fields, including the experience to analyze a typical field situation and provide a timely, correct solution, with at least 3 years of it in a supervisory capacity. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of material as well as the best price. Excellent oral and written communications skills, including the ability to work with all personnel levels, customers and suppliers. A good understanding of marketing and sales techniques for HVAC systems, equipment and services. Possess the physical ability, initiative and knowledge to visit technicians and customers on job-sites for the purpose of demonstrating leadership, achieving rapport, providing superior customer service, and providing support and advice to technicians. Ability to market and sell service jobs, contracts, and bids face-to-face and on the phone. Be able to comprehend and implement applicable federal, state, and local government laws, rules and regulations, as well as corporate policy and philosophy. Possess current (state) driver's license and the ability to drive all types of vehicles in the corporate fleet within six months of initial employment. Incumbent must be insurable by current Air Cybernetics, Inc. insurance carrier. Excellent leadership and supervisory skills to motivate his/her employees to higher achievements and to keep the departmental morale high. Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office. Compensation: $60,000.00 - $70,000.00 per year There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
    $60k-70k yearly Auto-Apply 60d+ ago
  • Service Manager

    EAG Automotive

    Customer service supervisor job in Mount Pleasant, TX

    Service Manager - Franchise Automotive Dealership If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities Conduct daily one-on-one client status meetings with each ASM to identify potential service issues Monitor automotive repair/maintenance to prevent operational delays Work with service director to set departmental objectives Recruit, interview and train service staff Maintain daily sales and production records as prescribed by upper management Review and evaluate service sales performance Staff technical teams relative to production requirements Remain current on new products and changes to existing products Maintain department finances within parameters established by upper management Assure proper repair-order flow/maximize productivity Monitor/control all warranty activity to ensure compliance with policies and procedures Adhere to dealership policy on client vehicle care and operation Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager Enforce OSHA requirements, procedures and regulations Conduct performance evaluations Participate in operational planning Maintain the facility and equipment Conduct weekly department meetings/attend weekly manager meetings Education and/or Experience Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience. Benefits Health, Dental, Vision and paid time off. About us For over 30 years, we have been a family-owned and operated business committed to providing a supportive and growth-oriented work environment. We strongly believe in promoting from within and investing in the long-term success of our team members. We offer a comprehensive benefits package including health, dental, and vision insurance, short-term disability, and Aflac products. Employees are also eligible for paid vacation after their first year of service.
    $55k-94k yearly est. 60d+ ago
  • Service Manager

    Rentokil Initial

    Customer service supervisor job in Tyler, TX

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. What does a "Day-in-the-Life" look like? Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day: * Monitoring branch scheduling and ensuring pest tech routes are successfully completed * Ensuring regulatory compliance and safety standards are met or exceeded * Responding to customer concerns, including resolving cancellation requests * Inspecting and evaluating the performance of Pest Technicians * Monitoring and maintaining inventory levels of pest control products * Facilitating continual training of local sales and service teams What do I need to be successful? * An associate's degree (A four year degree is highly desirable) * Must possess a valid driver's license from state of residence * Having 1-2 years of related experience is very helpful, but not required * Willingness to relocate is highly desirable * You are able to effectively lead and motivate others * You have strong communications skills - impersonal, written, presenting * You are good at problem solving and coming up with practical solutions * You are able to build rapport easily and establish trust with customers and employees * You are detailed oriented and understand the importance of safety * You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service * Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team. * Comprehensive training and licensure, all paid by the company * Company vechicle, gas card, cell phone, and laptop * Highly competitive compensation * Opportunities for advancement and career growth * Medical, dental and vision coverage + discounts on Terminix brands * Short/long-term Disability and Life Insurance * Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
    $55k-94k yearly est. 13d ago
  • Customer Service Associate

    Cavender's 4.5company rating

    Customer service supervisor job in Whitehouse, TX

    Job Description The Customer Service Associate is responsible for interacting with customers through incoming calls and emails to ensure all customer inquiries and problems are resolved, as well as providing support in day to day operation of the Customer Service Center. This role uses technology to interact, communicate, research, and resolve customer inquiries. The successful Customer Service Associate has excellent verbal and written communication skills, and is patient and empathetic to customer needs. This role reports to the Customer Service Manager. Duties and Responsibilities Provide professional and courteous customer service engagement via email, chat session, and telephone Maintain a solid knowledge base with the navigational skills to apply all expected procedures and processes within the Order Management System (OMS) software application and Ecommerce platform Maintain high level of product knowledge and best practices for upselling and maximizing sales opportunities Maintain a solid product knowledge base of product lines Assist in the maintenance and upkeep of the customer service facility Practice shrinkage control through preventative measures Maintain a professional and courteous relationship with all associates Perform other miscellaneous duties assigned as per supervisors and general office instructions Understand and adhere to company policies Qualifications and Requirements Detail oriented and customer service focused Basic understanding of Microsoft Suite Previous retail and/or call center experience a plus Bilingual a plus Good written and oral communication skills Able to self-manage positive and respectful behavior while working either independently with minimal supervision, or in a team environment Able to operate computer systems or handheld devices with minimal direction after receiving training Ability to understand, speak, and read English with sufficient proficiency to follow safety, loss prevention, and other policies, procedures, training, and instructions Able to be punctual for assigned shift and remain alert throughout shift Able to work 8 and/or 12-hour shifts at all hours including weekends and holidays; must be able to work overtime Cavender's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender's will provide reasonable accommodation for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at ************** or visit your nearest Cavender's store.
    $23k-30k yearly est. 18d ago
  • Service Supervisor

    RKW Residential

    Customer service supervisor job in Tyler, TX

    Reports to: Property Manager Maintenance team Revised: 1/2025 ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel at all properties. * Completes service requests within 24 hours. * Participates in an ongoing community improvement plan and preventative maintenance program. * Diagnoses and performs maintenance/repair, as directed, involving the following on a daily basis: * Electrical and plumbing (including water lines) * A/C and heating systems * Appliances (gas or electric - varies by property) * Stairs, gates, fences, patios, railings, roofing, gutters, fasteners * Tile, carpet, flooring, walls, ceiling fans, interior/exterior lights * Shutters, doors, cabinets, windows, sliding glass doors * Water heaters, boiler, gas and electric (varies by property) * Door deadbolts, hardware, mail boxes, and locks * Ceiling leaks, water irrigation systems, pool areas, tile, Jacuzzi, pool furniture * Maintains proper levels of inventory and orders maintenance supplies as needed with the Property Manager's approval. * Responsible for the thorough knowledge, implementation, training and enforcement of pertinent laws and EPA and OSHA regulations governing proper use, storage, and management of hazardous materials, including solvents, flammables, caustics, and Freon. * Ensures preventative maintenance is performed on a timely basis and ensures preventative maintenance is planned in a proactive manner and schedules are followed. * Obtains bids and interacts with vendors. Remains knowledgeable of competitive pricing of supplies and services. * Maintains courteous and helpful demeanor with residents, prospective residents, co-workers, vendors, etc. * Must be available and willing to answer 24- hour maintenance emergency calls. * Ability to operate standard maintenance equipment in a proper and safe manner. SUPERVISORY RESPONSIBILITIES: Directly supervises maintenance staff at all properties. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. * Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Remains open to others' ideas and tries new things. * Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions. * Written Communication - Writes clearly and informatively; Able to read and interpret written information. * Change Management - Communicates changes effectively. * Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. * Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment. * Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically. * Organizational Support - Follows policies and procedures. * Judgment - Makes timely decisions. * Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. * Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. * Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. * Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. * Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. * Initiative - Asks for and offers help when needed. * Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas. EDUCATION/TECHNICAL REQUIREMENTS: High school diploma or general education degree (GED); and three years related experience in apartment maintenance or related field; or equivalent combination of education and experience. Up-to-Date EPA Universal and HVAC Certification required from an approved and licensed authority. Swimming Pool Certification (CPO) not required, but a plus. PHYSICAL DEMANDS: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. * The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. * Specific vision abilities required by this job include close vision, distance vision and color vision. WORK ENVIRONMENT: * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat and risk of electrical shock. * The noise level in the work environment is usually loud. * Travel is required between properties. * This is a drug-free workplace.
    $35k-57k yearly est. 16h ago
  • Team Lead - Longview, TX

    Tidal Wave Auto Spa

    Customer service supervisor job in Longview, TX

    Starting Pay Rate: Hourly - Hourly Plan, 14.00 USD Hourly Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees! Do you want to learn how to become the leader of a team? We can help you take the first step! A Tidal Wave Team Leader assists with the responsibilities of the site's facility and its operations. Tidal Wave is a fast and fun, team-oriented environment, and our Team Leaders set the example by exceeding expectations and assisting the management team! Learn what it takes to run a car wash and have a great time doing it! This position is a great way to get your foot in the door in one of the fastest growing industries in the country! Tidal Wave has immense professional development opportunities, and a great career path to management positions. What We Will Provide: Competitive pay with the opportunity to earn weekly commission. Flexible scheduling that can work around any life dynamic. Part-time and Full-Time positions are available. A tremendous opportunity for growth and development within Tidal Wave! What Your Day Will Look Like: Provide friendly & enthusiastic customer service. Assist in opening and closing the facility. Enroll customers in our Unlimited Car Wash Club. Prep vehicles before they go through the tunnel. Safely guide customers onto the tunnel conveyor. Assist in regular maintenance of all equipment. Maintain the facility, which includes landscape maintenance & pressure washing, etc. What You Will Need: Friendly, Responsible, and Reliable! Ability to be on your feet for long hours at a time. Willingness to work in all weather conditions. Drug Screen and Background Check Required per state guidelines. At least 18 years of age. As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including: PTO is based on the company's PTO policy. Eligibility for health, dental, and vision coverage subject to 90 day waiting period. Eligibility for 401(K), subject to plan terms. Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period. Company-paid holidays. **Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
    $45k-91k yearly est. Auto-Apply 22d ago
  • Team Leader

    Hawaiian Bros Island Grill-Stine Ventures LLC Tyler, Tx

    Customer service supervisor job in Tyler, TX

    At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural world. As a company, we strive to act with honor, sharing gratitude, and positively impacting the communities we serve. In Hawaii, Ohana means family. And, when you come to work with us, you become part of a family that supports each other while having fun. Competitive Pay! Free Meals! Free Uniforms! And we share tips, because we believe in sharing the Aloha Spirit at Hawaiian Bros. Unlimited high-fives & so much more! Onboard Referral Program: Help us find great team members and earn up to $500 for new hires who joins the Ohana. Hawaii Law of The Aloha Spirit ''Aloha'' is more than a word of greeting or farewell or a salutation. ''Aloha'' means mutual regard and affection and extends warmth in caring with no obligation in return. Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including, but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. We use eVerify to confirm U.S. Employment eligibility.
    $46k-93k yearly est. 31d ago
  • Team Leader

    Hawaiian Bros Island Grill

    Customer service supervisor job in Tyler, TX

    At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural world. As a company, we strive to act with honor, sharing gratitude, and positively impacting the communities we serve. In Hawaii, Ohana means family. And, when you come to work with us, you become part of a family that supports each other while having fun. * Competitive Pay! Free Meals! Free Uniforms! And we share tips, because we believe in sharing the Aloha Spirit at Hawaiian Bros. * Unlimited high-fives & so much more! * Onboard Referral Program: Help us find great team members and earn up to $500 for new hires who joins the Ohana. Hawaii Law of The Aloha Spirit ''Aloha'' is more than a word of greeting or farewell or a salutation. ''Aloha'' means mutual regard and affection and extends warmth in caring with no obligation in return. Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including, but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
    $46k-93k yearly est. 60d+ ago
  • >TRANSPORTATION TEAM LEADER (1120-858A-940)

    Tyler ISD 3.8company rating

    Customer service supervisor job in Tyler, TX

    For description, visit PDF: ************* tylerisd. org/jobdescpdf/job_858A. pdf
    $36k-43k yearly est. 13d ago
  • Retail Part Time Team Lead

    The ODP Corporation

    Customer service supervisor job in Tyler, TX

    At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction. Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. **Primary Responsibilities:** + **Print Sales and Services:** + Responsibility in the Print function to support efficient operation while driving overall store sales. + Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. + Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store. + **Operational Efficiency:** + Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. + Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance. + Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned. + Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. + **Client Engagement:** + Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience. + Supports community outreach initiatives to drive client/customer retention. + Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution. + Performs other duties as assigned. + **External Key Carrier and Leader on Duty:** + Ensuring the safety and security of the building and associates during the absence of the management team. + In partnership with all associates, ensure regular loss prevention compliance. + Performing opening or closing responsibilities. + This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store. + May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits. + Other duties as deemed necessary **Education and Experience:** + High School diploma or equivalent education preferred + Minimum 1-3 years of experience in related field + Sales and/or Customer Service experience preferred. + Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. + Skilled in Customer Service and Print Services experience would be desired. + Must possess advanced selling skills ยท Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers. + Must be adaptable to a changing environment. + Must be able to assist others in a professional environment. + Possess excellent verbal and written communication skills. + Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities. + Must possess ability to process information/merchandise through POS register system. + Pays close attention to detail to ensure high quality production in the Print Services area + Positive and Engaging + Action Oriented + Integrity, Accountability & Trust + Demonstrate passion for the brand, products, services and solutions offered to our customers + Must possess a desire to continually develop personal selling skills and product knowledge + Drive for Results + Decision Quality + Patience **About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is $9.26 to $13.85, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 98764
    $9.3-13.9 hourly 41d ago
  • Payment Services Customer Support Representative

    Iclasspro

    Customer service supervisor job in Longview, TX

    Join the Team Behind the World's Leading Class Management Software! Who We Are At iClassPro, we're more than just a software company - we're on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities. Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We're proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025! What Drives Us Our Core Values aren't just words on a wall - they guide everything we do and who we hire: Commitment to Excellence Commitment to Customer Service Solutions-Focused Thinking Teamwork and Collaboration Taking Ownership What You Will Do Serve as the first point of contact for payment support-answer inquiries, resolve incidents, and deliver clear, effective solutions via phone and ticketing systems. Manage and document all customer interactions with accuracy and care, ensuring timely follow-up on open issues. Partner with Tier 2 Advanced Support to escalate and resolve complex cases efficiently. Maintain your personal work queue while meeting productivity, quality, and response-time goals. Conduct outbound follow-up calls for escalated or pending cases to ensure complete resolution. Access, analyze, and interpret merchant account details, billing data, and terminal information to support customer needs. Contribute to team success through additional responsibilities, such as account setup and new merchant onboarding. What You Bring Minimum of 2 years of customer service experience, including at least 1 year in a related field. Exceptional attention to detail and strong problem-solving skills. Strong analytical ability to support merchant reconciliation and reporting inquiries. Technical aptitude with the ability to learn new systems quickly. Strong multitasking and organizational skills in a fast-paced environment. Excellent verbal and written communication skills, with a customer-first mindset. Bank Teller, Processor, or Customer Support experience is a plus. What We Bring We believe in taking care of our people. Robust PTO because work-life balance matters Comprehensive health benefits including medical, dental, vision, and more! Generous 401(k) contribution to help you plan for your future Fun company events that connect our team Career growth opportunities in a thriving, purpose-driven company We want to set you up for success from Day One. That's why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application. iClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position. E-Verify is used to verify authorization to work in the U.S.
    $30k-39k yearly est. 57d ago
  • Customer Service and Direct Sales Associate - PAID TRAINING

    Eminence Marketing Group

    Customer service supervisor job in Longview, TX

    We provide a positive work environment in which to develop both professionally. We provide opportunity for advancement based upon an outgoing training program coupled with a strong work ethic. We represent our clients with professionalism, honesty, and integrity to ensure that we bring them quality, long lasting customers. Lastly, our goal is to MAKE THE DAY with everyone we come across, co-workers, customers and clients. Job Description If you have great people skills and enjoy working with the public, we want to meet you! Eminence Marketing Group, Inc. is seeking a full-time Junior Customer Service and Direct Sales Associate who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the telecommunications, technology and renewable energy campaign. Servicing technology, telecom and energy giants with a smile and a handshake is why the customer service division has enjoyed unprecedented growth this year. Campaigns are focused on developing and executing unique, and personable advertising strategies designed to generate new customers for clients. The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the company! The Challenge: We are continuously expanding the client base as well as the number of territories covered on a National scale. These growing retail marketing campaigns are in need of customer service professionals that can work on site at the promotional events providing direct customer and client support through promotional techniques. Qualifications The Entry Level Customer Service and Direct Sales Associate works in an environment that is centered on being a part of a team and being included in a family atmosphere. By bringing together diverse individuals who have an array of expertise, skills and potential, it helps senior management to create progressive promotional event solutions for clients. Eminence Marketing Group, Inc. is looking for key individuals to provide customer service and promotional knowledge to the existing and future client base. Join a company that invests in its employees and truly wants YOU to succeed! Benefits of the Junior Customer Service Associate Position: Comprehensive Paid Training by a National Manager Travel Opportunities Opportunity For Community and Charity Involvement Flexible Scheduling Numerous Advancement Opportunities Junior Customer Service and Direct Sales Associate Qualifications: Experience in customer service and associated fields Ability to adapt to a variety of people Winning attitude and dedication to ensuring customer satisfaction Positive attitude and ability to work well within a team environment Background in Retail or Restaurant Leadership skills Additional Information All your information will be kept confidential according to EEO guidelines.
    $23k-31k yearly est. 60d+ ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Longview, TX?

The average customer service supervisor in Longview, TX earns between $26,000 and $51,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Longview, TX

$36,000
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