Customer service supervisor jobs in Missoula, MT - 68 jobs
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Service Lead
Customer Experience Manager
Team Leader
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Service Advisor
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Call Center Supervisor
Guest Services Manager
Client Services Consultant
Client Consultant
Alpine Legacy Group
Customer service supervisor job in Missoula, MT
Job Description
At Alpine Legacy Group, we believe in people - their stories, their goals, and their potential. We help protect families, nurture leaders, and build meaningful careers grounded in integrity, growth, and purpose. Every day, we show up with heart, lead with passion, and celebrate the wins - big and small.
We're growing fast and looking for motivated, service-minded individuals who want more out of life - more freedom, more impact, and more personal fulfillment.
The Role
As a Client Consultant, you'll learn, grow, and earn - all at once. Our training blends mentorship, real-world experience, and personalized support from leaders who genuinely care about your success. You'll gain the confidence, skills, and tools to build a lasting career while making a difference in your community.
You'll manage your own local territory, build relationships with business owners and their teams, and help families secure protection all through our premium supplemental insurance products.
What You'll Do
Build relationships with local professionals through meaningful conversations and community connections.
Guide clients through decisions that protect their families and futures.
Use our CRM system to stay organized, track your progress, and manage your growing client base.
Collaborate closely with your team - we believe in lifting each other up.
Set goals, reach them, and keep growing toward your next milestone.
What It Takes
A people person who thrives on connection and purpose.
Positive, coachable, and eager to grow personally and professionally.
Self-motivated with strong follow-through and time management.
Background in leadership, athletics, or community involvement is a plus - we love team players with heart.
Requirements
Clean background check, valid driver's license, and reliable transportation.
Active Health & Life License (or willingness to obtain - we'll guide and reimburse you).
Bachelor's degree or equivalent experience and a strong desire to learn.
Compensation & Perks
Weekly draw + unlimited commissions - your effort equals your earnings.
Monthly bonuses, quarterly stock shares, and long-term renewal income.
All-expense-paid incentive trips to amazing destinations.
Health, dental, and vision benefits after 60 days.
Performance-based promotions - your results speak for themselves.
A supportive, empowering culture built on growth, gratitude, and teamwork.
Join a team that believes in you.
Start your journey. Build your legacy.
*****************
$59k-104k yearly est. 11d ago
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Customer Experience Supervisor
City of Missoula, Mt 3.5
Customer service supervisor job in Missoula, MT
Missoula Parks & Recreation is hiring a Program Supervisor - Customer Experience to help create welcoming, positive experiences for community members using our parks, programs, and facilities. This role combines frontline customerservice leadership with staff supervision, operational oversight, and program coordination across multiple locations.
Screening of applications will begin on Monday, February 2, 2026. It is in your best interest to apply before this date.
To Apply: All applicants must submit a City of Missoula application.
Resumes will not be reviewed. All details should be entered on the application.
The wage range posted is the starting range for the Customer Experience Supervisor position and will increase each year for longevity and cost of living adjustments.
The full wage range: $29.29/hr - $34.19/hr
All Positions:
* Train and provide daily supervision of assigned staff, including developing workflow and schedules, monitoring performance; assist in the hiring, onboarding, evaluation, and discipline process; work to correct deficiencies and build strengths within team members; review, update, and propose job descriptions for program positions.
* Review, enter, and approve employee timecards and payroll data into the City's payroll system to ensure accuracy in accordance with established deadlines and polices.
* Enforce City policies, procedures, and code of conduct standards.
* Oversee program and event schedules, facility rentals, concessions, participant communication, marketing and community outreach, on-site evaluations of programs and special events, including coordinating volunteers for events and other programs, as necessary.
* Develop proposed program budgets, and fee schedules; apply for and administer grants.
* Monitor adherence to safety and risk management policies and procedures; assist with coordinating safety and training for aquatics, facilities, and recreation programs.
* Conduct follow-up evaluations with program participants and staff; assess program success rates and recommend future changes; develop and implement various measurement tools for evaluating programs.
* Oversee safety and sanitation of facilities and equipment, including maintenance, repair, and custodial management, to ensure cleanliness and safety for participants and staff; manage inventory and purchase equipment and supplies.
* Oversee invoicing for user groups, organizations, and/or outstanding balances relevant to program area of focus.
* Prepare and analyze various statistical reports from program areas to better develop customers understanding and program needs to assist the manager in making informed decisions.
* Organize and assist with department policies, goals and objectives, including reviewing operations, recommending and implementing organizational and/or procedural changes, etc.
* Prepare a variety of reports, correspondence, and other documents.
* Perform other duties as assigned, based on training and qualifications.
Customer Experience:
* Greet and provide customerservice to patrons, by phone and in person, regarding Parks & Recreation services, and opportunities, including rules and regulations.
* Process cash and credit card payments, refunds, and activity transfers; reconcile cash irregularities and daily cash-outs; oversee daily deposits and work out discrepancies with the Finance Department and Customer Experience Manager.
* Manage and maintain the back end of Parks & Recreation phone line.
* Assist with maintaining customer experience technology to ensure smooth operations, proper connections, and regular software updates for point-of-sale, credit card readers and other associated peripherals.
* Compile, create and organize front desk manuals, materials, and documents.
* Maintain inventory and purchase of office supplies for all facilities.
* Schedule and lead staff meetings.
* Plan, coordinate, and oversee food and beverage programs at multiple locations to ensure compliance with health, safety, and operational standards.
All positions:
* Knowledge of the principles and practices of public administration, including budgets, planning, program development, fundraising, and supervising and training staff and volunteers.
* Knowledge of, and ability interpret and promote, departmental safety considerations, City safety policies, OSHA standards and guidelines, and the Americans for Disabilities Act.
* Knowledge of, or the ability to learn, the functionality and efficiency of the recreation software.
* Skill in using various computer software and databases, including Microsoft 365, various GPS, GIS systems, and the ability to learn job specific applications and equipment.
* Skill in managing multiple projects with shifting priorities and timeline demands.
* Skill in organization, time management, and prioritizing with the proven ability to have keen attention to detail and accuracy in performing work with adherence to strict deadlines.
* Skill in maintaining indoor recreation facilities, limited to working with contracted building managers or contracted services.
* Skill in navigating and executing the City's fleet management and online repair systems.
* Skill in safely operating various tools and other job-specific equipment.
* Skill in overseeing and scheduling the day-to-day activities of a team.
* Skill in communicating, in person and writing, with the proven ability to establish and maintain positive working relationships with diverse individuals.
* Ability to write and administer various technical reports and grants.
* Ability to research, analyze, and provide solutions to various situations.
* Ability to follow oral and written instructions, while working independently with minimum supervision.
* Ability to maintain current knowledge, developments, and trends related to specific areas of focus and/or assigned projects.
* Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information.
* Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.
* Ability to resolve conflict with facilitating outcomes while maintaining a calm demeanor.
* Ability to adapt to challenges quickly, efficiently, and safely, including assuming a leadership role in emergency situations.
* Ability to learn City and departmental policies, procedures, and practices.
Customer Experience:
* Knowledge of basic office and cash management policies, procedures, and practices, including point-of-sale, cash handling, reconciliation, and daily deposits.
* Knowledge of food preparation and sanitation requirements.
* Knowledge of waterpark & pool facility safety procedures, policies, and practices.
* Skill in multitasking in a fast-paced environment, while providing effective customerservice.
* Skill in coordinating schedules for various staff and programs.
* Skill in creating desk manuals, and various other documents and materials.
* Ability to participate in a customer focused and team-oriented environment, contributing as lead and collaborator, when necessary.
Working Conditions:
* Position requires the ability to lift and carry 50 lbs. or less.
* Work environment may involve occasional exposure to unavoidable weather conditions, occupational hazards, uneven terrain, and physical risks, which require following basic safety precautions.
* Position involves substantial contact with citizens and considerable travel from site to site.
All Positions:
* Any combination of education and experience equivalent to six (6) years of recreation management, resource management, experience management, aquatics, recreation program lead experience, or another relevant field.
* Must have a valid Montana driver's license with a verified acceptable driving record, or the ability to obtain within 60 days of hire.
* Will be required to pass a fingerprint background check, if 18+ years old and working with youth.
* Supervisory experience, preferred.
Customer Experience:
* Must have basic CPR certification, or the ability to obtain within six (6) months of hire.
* Recreation or Special Event program experience, preferred.
The City of Missoula does not sponsor employment visas (e.g., F-1, H-1B, TM). Applicants must be authorized to work in the United States on a full-time basis at the time of application.
$29.3-34.2 hourly 21d ago
Industrial Client Service Leader - Data Centers
CDM Smith 4.8
Customer service supervisor job in Missoula, MT
*** This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. *** CDM Smith is seeking an Industrial Client Service Leader to drive our national strategy for expanding in the rapidly growing data center market. This high-impact leadership role focuses on identifying new opportunities, winning work, building strong client relationships, and driving growth in this critical sector.
The ideal candidate will have proven experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects for data centers, including power delivery, water systems, and civil/site works. Expertise should span all project phases, from site identification and due diligence through planning, design and construction. This individual will have helped data center clients and related companies implement planning and capital projects, meet water management objectives, address power requirements, and address other related needs.
As an integral member of our dynamic Industrial team, the Client Service Leader will contribute by:
- Leading business development, client engagement, client service management, and strategic marketing for multiple major data center clients in the U.S.
- Developing and maintaining high value relationships with data center clients.
- Leading winning proposal efforts.
- Expanding market share by partnering with senior project managers and key technical specialists to deliver high quality projects.
- Collaborating with our award-winning technology group to leverage innovative tools that enhance project delivery.
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith.
\#LI-TJ1
**Job Title:**
Industrial Client Service Leader - Data Centers
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
- Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with a proven ability to build client relationships in the data center and related sectors.
- Bachelor's or Master's degree in engineering, construction, or MBA, MS, or MA with applicable experience
- Excellent interpersonal and communication skills.
- Established relationships with decision-makers in the data center industry.
-A proven track record of selling mission-critical and hyperscale data center projects.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
30%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$58k-72k yearly est. 42d ago
Part Time Customer Experience Manager
Michaels 4.2
Customer service supervisor job in Missoula, MT
Store - MISSOULA, MTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$31k-52k yearly est. Auto-Apply 18d ago
Customer Care Service Specialist
Missoula Motor Company
Customer service supervisor job in Missoula, MT
Job Description
We are seeking Customer Care Service Specialists with excellent customerservice skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.
At Missoula Chevy we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Missoula Chevy is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Pay/Schedue
Pay is $16.25/hr Plus Commission
Monday-Friday
Benefits
Health, vision, and dental insurance with family and child coverage
Short and long-term disability insurance and life insurance at group rates
Paid time off
We also offer great “in-house” benefits including discounted services, an employee assistance program, and an employee vehicle purchase program
Responsibilities
Assist customers through all aspects of service and general inquiries via phone and email - ensure 100% customer satisfaction
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Generate and prospect new customers through owner loyalty processes
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
Experience with Microsoft Office
Professional personal appearance
Enthusiastic personality
Upbeat, positive, "smile" on the phone
Professional work ethic
$16.3 hourly 19d ago
Guest Services Manager
Knightsbridge Capital Corporation
Customer service supervisor job in Bonner-West Riverside, MT
We Inspire People to Be More Alive
About Paws Up Montana:
Paws Up Montana, America's premier luxury ranch resort, is more than a workplace-it's a chance to be part of something extraordinary.
The role of the Guest Services Manager is to assist in ensuring flawless, upscale, professional service to our guests while ensuring to exceed their expectations. Ensures staff is providing world-class service to our guests while balancing the needs of guests, associates, and owners.
What We Offer:
Medical, Dental, Vision Insurance
401K with Employer Match
Paid Time Off- 9 Floating Holidays and 15 Personal Days
Career Development and Advancement Opportunities
Life Insurance, Long Term, and Short-Term Disability
Employee Assistance Program (5 free counseling sessions)
Referral Bonus Program (Get paid $250 to recruit)
Carpool Reimbursement ($5-$20/Day)
Employee Discounts on Merchandise (30% on select items in our retail store)
Employee Lunch Provided
Primary Functions and Responsibilities
• Proactively ensure guest transportation experience is a Forbes Five Star level, operating in all locations of Paws Up as the leader of the guest transportation experience.
• Oversee all aspects of guest transportation, including but not limited to airport transfers, luxury car services, and on-property transportation.
• Anticipate and fulfill the unique transportation needs of all guests, ensuring a seamless, personalized experience from arrival to departure.
• Maintain a fleet of luxury vehicles, ensuring they are in pristine condition, fully equipped with amenities, and ready to deliver a Forbes Five Star experience.
• Conduct daily inspections and coordinate preventative maintenance to maintain vehicles in impeccable condition; conduct ongoing inspections throughout the day, in the operation, ensuring any and all guest vehicles are in pristine condition.
• Lead a team of highly trained transportation team members, ensuring they embody the professionalism and attentiveness expected at a Forbes Five-Star property.
• Provide ongoing training focused on luxury service standards, guest interaction, and safety protocols.
• Foster a culture of excellence, motivating the team to deliver outstanding service consistently.
• Develop and implement precise transportation schedules that maximize efficiency while minimizing guest wait times.
• Coordinate transportation logistics for all guests, special events, and group arrivals, ensuring flawless execution.
• Collaborate closely with other departments, such as concierge, housekeeping, and security, to ensure a cohesive guest experience.
• Act as the primary point of contact for all transportation-related guest inquiries, requests, and concerns, ensuring timely and satisfactory resolutions.
• Act as the primary point of contact for all transportation-related guest inquiries, requests, and concerns, ensuring timely and satisfactory resolutions.
• Ensure the highest level of discretion and confidentiality when handling any and all guests.
• Implement rigorous safety protocols for all transportation services, ensuring compliance with local and international standards.
• Conduct regular safety briefings and training sessions for transportation staff.
• Ensure that all transportation activities are conducted with the utmost attention to guest safety and comfort.
• Develop and manage the transportation department's budget with a focus on cost-effectiveness while maintaining the highest standards of service.
• Prepare detailed financial reports and forecasts for senior management.
• Maintain comprehensive records of transportation activities, including vehicle maintenance, guest feedback, and incident reports.
• Generate regular reports on operational performance, guest satisfaction metrics, and budget adherence for executive review.
• Ensure all documentation aligns with Forbes Five-Star standards for accuracy and professionalism.
Supportive Functions and Responsibilities
• Oversee the interviewing and hiring of all Guest Service driver, detailers, valet and any other position under the transportation umbrella.
• Invest in team members with their long term success in mind, setting accurate and frequent goals with best in class service in mind.
• Communicate with all departments to provide a best-in-class transportation experience.
• Positive, engaging personality with strong interpersonal skills.
• Maintain a professional demeanor on the phone, in person, and through other methods of communication
• Willingness to amend responsibilities and functions based on guest need
• Ability to work flexible hours
Educational Requirements:
• Bachelor's degree in hospitality or business filed, or similar work experience/training
• 2+ years' experience in high-end customerservice
Licensure/Permits Required:
•Valid Driver's license with good driving record
Knowledge of Computer Hardware or Software:
•Proven ability to lead and manage a team
•Knowledge of world class hospitality and customerservice management
•Knowledge of Forbes Five Star standards
•Must be proficient in computer skills
•Must be proficient in all Microsoft Office programs (Outlook, Excel, Teams, Word)
•Experience with Maestro Property Management Systems preferred
Previous Experience Required:
•Work experience in a Forbes four or five-star resort/hotel is preferred
•Minimum of 5-year Managerial/Supervisory Experience required Working Conditions
Working Conditions:
This position will be performed in a busy indoor and outdoor setting.
Ability to lift and/or carry 60-80 lbs. of luggage.
Availability to work flexible hours, including evenings, weekends, and holidays, to meet the demands of the resort and its guests.
On-call status to address any urgent transportation needs
If you are passionate about Hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!
Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$34k-44k yearly est. Auto-Apply 2d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service supervisor job in Missoula, MT
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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$43k-59k yearly est. 22d ago
Service Leader
Chipotle Mexican Grill 4.4
Customer service supervisor job in Missoula, MT
**CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customerservice. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
**WHAT YOU'LL DO**
+ In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
+ Making sure great tasting, high quality food is served
+ Helping to resolve food quality issues
+ Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
+ Helping to resolve customer incidents and working to ensure positive customer experiences
+ Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
+ Developing and cross training all front of house Crew
+ Assisting with Crew performance reviews
+ Developing future Service Leaders
+ Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
+ Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
+ Ensuring the proper quantity of supplies are available as needed
**WHAT YOU'LL BRING TO THE TABLE**
+ Be able to understand and articulate Chipotle's Food With Integrity philosophy
+ Have knowledge and experience of cash handling policies and procedures
+ Have knowledge of Food Safety and health department matters
+ Have familiarity with office paperwork
+ Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
+ Have a high school diploma
+ Have restaurant experience
**WHAT'S IN IT FOR YOU**
+ Tuition assistance (100% coverage for select degrees or up to $5,250/year)
+ Free food (yes, really FREE)
+ Medical, dental, and vision insurance
+ Digital Tips
+ Paid time off
+ Holiday closures
+ Competitive compensation
+ Opportunities for advancement (80% of managers started as Crew)
**WHO WE ARE**
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** .
_Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._
_Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
$22k-34k yearly est. 25d ago
Customer Service Associate I
Family Dollar 4.4
Customer service supervisor job in Ronan, MT
We're seeking a CustomerService Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register
+ Maintain security of cash and protect company assets
+ Keep the store well-stocked, and recover merchandise
+ Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
+ Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
+ Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
+ Other duties as assigned*
**Skills and Experience:**
+ High school diploma or equivalent is preferred
+ Previous customerservice experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
+ Ability to follow instructions and interpret operational documents is required
+ Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
+ Excellent customerservice and relationship management skills are required
+ Strong organizational and communication skills are required
+ Strong problem-solving and decision-making skills are required
**Perks and Benefits:**
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
+ Employee Assistance Program
+ Retirement plans
+ Educational Assistance
+ And much more!
_We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
_This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
_Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._
Part time
63417 Hwy 93,Ronan,Montana 59864
32333
Family Dollar
$27k-31k yearly est. 60d+ ago
Customer Care Service Specialist
Rydell Cars 3.6
Customer service supervisor job in Missoula, MT
We are seeking Customer Care Service Specialists with excellent customerservice skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.
At Missoula Chevy we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Missoula Chevy is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Pay/Schedue
Pay is $16.25/hr Plus Commission
Monday-Friday
Benefits
Health, vision, and dental insurance with family and child coverage
Short and long-term disability insurance and life insurance at group rates
Paid time off
We also offer great “in-house” benefits including discounted services, an employee assistance program, and an employee vehicle purchase program
Responsibilities
Assist customers through all aspects of service and general inquiries via phone and email - ensure 100% customer satisfaction
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Generate and prospect new customers through owner loyalty processes
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
Experience with Microsoft Office
Professional personal appearance
Enthusiastic personality
Upbeat, positive, "smile" on the phone
Professional work ethic
$16.3 hourly Auto-Apply 60d+ ago
Customer Service Associate I
Dollar Tree 4.4
Customer service supervisor job in Missoula, MT
We're seeking a CustomerService Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register
+ Maintain security of cash and protect company assets
+ Keep the store well-stocked, and recover merchandise
+ Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
+ Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
+ Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
+ Other duties as assigned*
**Skills and Experience:**
+ High school diploma or equivalent is preferred
+ Previous customerservice experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
+ Ability to follow instructions and interpret operational documents is required
+ Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
+ Excellent customerservice and relationship management skills are required
+ Strong organizational and communication skills are required
+ Strong problem-solving and decision-making skills are required
**Perks and Benefits:**
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
+ Employee Assistance Program
+ Retirement plans
+ Educational Assistance
+ And much more!
_We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
_This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
_Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._
Part time
2704 Brooks St. #a,Missoula,Montana 59801-7800
03007
Dollar Tree
$22k-26k yearly est. 60d+ ago
Supervisor - Call Center
Maximus 4.3
Customer service supervisor job in Missoula, MT
Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of CustomerService Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customerservice level agreements.
This is a fully remote role.
*Position is contingent upon contract award*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Supervisory or team lead experience in a remote contact center environment
- Excellent communication, coaching, and problem solving skills
- Technical proficiency with remote-work technologies
- Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools
- Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
56,000.00
Maximum Salary
$
76,500.00
$25k-31k yearly est. Easy Apply 6d ago
Support Services Manager
First Call Computer Solutions
Customer service supervisor job in Missoula, MT
Full-Time | In-Office - Missoula| Monday-Friday, 8am-5pm (flexibility )
Base Salary + Variable (TAE): $75,000-$85,000 DOE
Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Professional Development Opportunities, Cell phone reimbursement, Paid parking, Team bonding events
Reports To: CIO & VP of IT Services
Department: Support Services
Position Summary
The Support Services Manager maintains the operational engine of our service delivery; driving consistency, responsiveness, accuracy, and predictable outcomes that keep clients productive and satisfied.
As both a leader and senior technical resource, you will mentor Support Technicians, guide department priorities, and serve as an escalation point for complex technical issues. You will lead performance standards, shape processes, enforce documentation and service expectations, and ensure excellence across all tickets, incidents, and escalation activities.
You will collaborate closely with Central Services, Business Services, Professional Services, and Security Services to reduce variables, mitigate risk, and sustain a secure, stable client experience. Success in this role requires expert-level knowledge of Support operations, strong leadership, excellent communication, and the ability to manage both remote and in-office resources with calm, disciplined execution.
The Role
This is a hands-on leadership role responsible for stabilizing operations, developing people, and elevating the day-to-day support experience for clients. You will drive clarity, remove roadblocks, and maintain rigorous service reliability while fostering an accountable and high-performing Support team. You will ensure continuity of service delivery, uphold standards, and champion the mission of creating world-class IT relationships.
What You'll Do
Lead, mentor, and develop Support Technicians across onsite and remote environments.
Maintain a culture of ownership, clarity, accountability, and superior service delivery.
Ensure consistent ticket flow, prioritization, and escalation handling.
Serve as senior technical escalation point for complex issues.
Monitor metrics and operational dashboards; use data to adjust workload and processes.
Enforce response, resolution, and documentation standards to maintain client experience consistency.
Identify recurring issues and lead cross-department improvement initiatives.
Manage staffing, workload, scheduling, and daily operational performance.
Recruit, onboard, and train Support team members.
Communicate departmental progress to leadership and key collaborators.
Lead meetings that drive accountability, clarity, and measurable outcomes.
Partner with Central, Professional, Business, and Security Services to ensure predictable, secure service delivery.
What We're Looking For
Proven ability to lead high-performing technical teams with confidence and clarity.
Strong communicator capable of building trust with clients, staff, and leadership.
Knowledge of and experience with support operations, ticketing systems, and MSP workflows.
Calm, dependable presence during escalations and pressure-driven situations.
Highly organized, detail-focused, adaptable, and self-motivated.
Adept at using data to monitor performance, adjust processes, and improve outcomes.
Skilled in identifying root causes and driving cross-team operational improvements.
Committed to delivering predictable, secure, and timely IT services.
Position Roles and Responsibilities
Build a reliable, accountable, and engaged team aligned with performance standards and service goals.
Create clarity of roles, goals, and expectations for team members.
Foster strong internal relationships to produce outcomes across departments.
Provide guidance on technical escalations and ensure issues are resolved effectively.
Maintain stability in ticket queues by meeting daily response, resolution, and communication goals.
Ensure consistent use of tools, documentation practices, and support workflows.
Monitor KPIs such as utilization, backlog health, ticket volume, time per ticket, and resource capacity.
Communicate progress, challenges, and improvements to management and leadership.
Resource Profile
Skills & Abilities
Leadership and team development across remote and in-office environments.
High emotional intelligence and the ability to maintain composure under pressure.
Strong analytical and problem-solving skills
Strong organizational skills with the ability to manage competing priorities.
Excellent written and verbal communication.
Technical depth sufficient to handle escalations and guide staff.
Education & Certifications
AAS/AS/BS in Information Technology, or equivalent IT certifications.
Leadership or management training preferred.
Experience
6-10 years in technical support, with 3-5 years in a leadership role.
MSP/managed services experience is strongly preferred.
Strong experience with PSA systems, scheduling tools, and troubleshooting platforms.
$75k-85k yearly 54d ago
Irrigation Service Manager
D2B Groups
Customer service supervisor job in Missoula, MT
Job Description
D2B Groups is seeking a dedicated and experienced Irrigation Service Manager to oversee our irrigation services division. In this role, you will be responsible for managing a team of technicians, ensuring effective installation, maintenance, and repair of irrigation systems for residential and commercial properties. Your leadership will be crucial in delivering high-quality services and ensuring customer satisfaction.
Key Responsibilities:
Manage and supervise the irrigation service team to ensure projects are completed efficiently and on time.
Develop service schedules and allocate resources effectively to meet client demands.
Conduct site assessments to evaluate client needs and recommend appropriate irrigation solutions.
Ensure compliance with safety regulations and irrigation best practices.
Train and mentor team members to enhance their skills and knowledge in irrigation technology and systems.
Monitor service performance, inspect work quality, and implement continuous improvement initiatives.
Maintain strong relationships with clients, providing exceptional customerservice and addressing any inquiries or concerns.
Requirements
5+ years of experience in irrigation services management or a related field.
Proven experience in managing a team of technicians.
Strong knowledge of irrigation systems, designs, and installation processes.
Excellent leadership, organizational, and communication skills.
Ability to analyze data and implement service improvement strategies.
Customer-oriented with a strong commitment to service excellence.
Valid driver's license and ability to travel to job sites as required.
Certifications related to irrigation (e.g., Certified Irrigation Contractor) are a plus.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
$49k-84k yearly est. 13d ago
Truck Service Advisor
Las Vegas Petroleum
Customer service supervisor job in Missoula, MT
We are hiring in our Missoula, MT location. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
In this role, you can expect to:
· Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
· Have extensive knowledge of the products we sell and the services we provide
· Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
· Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
· Source parts from outside vendors and coordinate delivery
· Prepare end of shift drop and shift report; Understand various payment types
· Maintain the safety of both our customers and team members
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Requirements
What we'd like to see:
· A dedicated individual who works well with others and is excited to be part of our team!
· High School Diploma or GED
· Good verbal and written communication skills
· Previous cashier and customerservice experience; experience in repair or parts shop preferred
· Strong suggestive selling skills
· Basic computer skills
· Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
· A valid driver's license
$27k-44k yearly est. Auto-Apply 28d ago
Full Time Customer Experience Manager
Michaels Stores 4.3
Customer service supervisor job in Missoula, MT
Store - MISSOULA, MT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Lead the omnichannel processes
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
* Acknowledge customers, help locate the product and provide solutions
* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross train in Custom Framing selling and production
* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
* Retail management experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$26k-33k yearly est. Auto-Apply 60d+ ago
Team Lead - MACT
Western Montana Mental Health Center 3.5
Customer service supervisor job in Hamilton, MT
Team Lead - Assertive Community Treatment
Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes?
Who we are
Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities.
Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling.
If you want to join our team where community is at the heart of what we do, then you've come to the right place!
Job Summary:
The ACT Team Lead is a transdisciplinary team member of a fast-paced and energized Assertive Community Treatment team. ACT clients are supported through team wrap-around care in which the team as a whole assists with every client in all care aspects that need attention.
The Team Lead establishes, administers, and directs the ACT team, which is a self-contained clinical team that assumes responsibility for directly needed treatment, rehabilitation, and support services to identified clients with severe and disabling mental illness. They also supervise and evaluate the multidisciplinary team in conjunction with appropriate psychiatric support to ensure excellent, courteous, helpful, and respectful services to program clients.
Are you up for this rewarding challenge?
Qualifications
Bachelor's degree
One year related management experience in administrative & program management, and experience in health related field; preferably in mental illness and/or low-income population
Ability to pass background check and driver's license check upon offer of employment.
Provide proof of auto liability insurance coverage per Western's policies.
Montana Driver's License with good driving record
Benefits:
We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status.
Health Insurance - 3 options to choose from starting as little as no cost to employee only
Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability
Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account
Health savings account (HSA) with match or medical flexible spending account (FSA)
403(B) Retirement enrollment offered right away with an employer match offered after one year
Generous paid time off to take care of yourself and do the things you love
Accrued PTO starts immediately
Extended sick leave
9 paid holidays and 8 floating holidays
Loan forgiveness programs through PSLF or NHSC
$53k-89k yearly est. Auto-Apply 60d+ ago
Appeals Clinical Team Lead
Pacificsource 3.9
Customer service supervisor job in Wye, MT
Looking for a way to make an impact and help people?
Join PacificSource and help our members access quality, affordable care!
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes.
Essential Responsibilities:
Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions.
Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks.
Responsible for the orientation and training of new hires.
Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees.
Participate in hiring decisions in concert with Appeals and Grievance Director and HR.
Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customerservice, and other quality and performance measures, and take actions as appropriate.
Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities.
Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department.
Utilize and promote use of evidence-based medical criteria.
Maintain modified caseload consistent with assigned responsibilities.
Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate.
Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers.
Provide backup to other departmental teams or management staff, as needed.
Supporting Responsibilities:
Meet department and company performance and attendance expectations.
Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information.
Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations.
Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director.
Perform other duties as assigned.
Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred.
Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed.
Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision.
Competencies
Building Trust
Building a Successful Team
Aligning Performance for Success
Building Customer Loyalty
Building Strategic Work Relationships
Continuous Improvement
Decision Making
Facilitating Change
Leveraging Diversity
Driving for Results
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills:
Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization
Compensation Disclaimer
The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.
Base Range:
$83,212.29 - $137,300.29Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customerservice.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
$77k-102k yearly est. Auto-Apply 24d ago
Team Lead, Maintenance
DSV 4.5
Customer service supervisor job in Missoula, MT
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Missoula, Two Smokes way
Division: Road
Job Posting Title: Team Lead, Maintenance - 96985
Time Type: Full Time
Summary
At DSV, The Team Lead - Maintenance Support oversees a team of Maintenance Support Technicians and serves as the primary point of contact for coordinating service activities across internal departments, vendors, and drivers. This role combines deep mechanical knowledge with strong organizational and interpersonal skills to ensure efficient operations, timely repairs, and outstanding service delivery. The Team Lead is also responsible for mentoring team members, tracking performance metrics, and ensuring compliance with company policies and DOT/FMCSA regulations.
Duties and Responsibilities
Lead and support daily activities of the Maintenance Support team to ensure timely and accurate service execution.
Serve as liaison between drivers, technicians, vendors, and internal departments to resolve issues quickly and professionally.
Oversee the intake and prioritization of repair orders (ROs), including warranty validation, estimate development, and data entry into the service database.
Monitor and verify completion of recommended services and ensure thorough communication to drivers and dispatch.
Assist with light maintenance and inspections when needed (lights, mudflaps, DOT inspections).
Support procurement of parts, tools, and supplies; coordinate with vendors to track purchase orders and invoice processing.
Administer warranty claims and ensure compliance with OEM service policies.
Train and coach team members on SOPs, system usage, repair order standards, and communication protocols.
Maintain organized documentation, customer records, and repair logs.
Prepare operational reports, identify trends, and recommend process improvements to enhance efficiency and service quality.
Act as the escalation point for complex service issues or customer concerns.
Assist with permit acquisition, licensing documentation, and records management.
Review and approve vendor invoices before forwarding to Accounts Payable.
Support recruitment and onboarding of new maintenance team members.
Occasionally assists in delivering freight to customers locally utilizing sprinter cans or Class A vehicles
Move and stage company equipment to proper locations, while adhering to DOT and FMCSA compliance standards
Perform other related duties as assigned.
Skills & Competencies
Highly developed organizational and people skills
Class 8 truck and trailer mechanical experience/knowledge
Good communication skills are essential, as is the ability to function within a group dynamic
Position requires the ability to balance multiple duties at once and a high attention to detail
Basic mechanical understanding of diesel mechanics and trailering equipment
Valid in-state driver's license
Basic mechanic hand tools helpful but not a necessity
Basic understanding of diesel repair and DOT/FMSCA compliance
Familiarity with parts and service management systems
Strong organizational skills with attention to detail
Effective leadership and team development abilities
Educational background / Work experience / Qualifications
Must possess a valid Class A Commercial Driver's License
High School Diploma or GED required
3+ years of experience in truck/trailer maintenance or service coordination
1+ year of team lead, supervisor, or mentorship experience preferred
Language Skills
Business fluent in English
Preferably good command of local language
Spanish proficiency is preferred
Computer Literacy
Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
Physical and/or Mental Requirements / Working Conditions
While performing the duties of this job, the employee is frequently required to stand. The employee is often required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
Work Hours and Environment
Normal working hours for this position are Monday - Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.
For this position, the expected base pay is: $27.50- $37.25 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
$27.5-37.3 hourly Easy Apply 60d+ ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service supervisor job in Missoula, MT
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
How much does a customer service supervisor earn in Missoula, MT?
The average customer service supervisor in Missoula, MT earns between $24,000 and $40,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Missoula, MT