Customer Manager (Natural Channel)
Customer service supervisor job in Missoula, MT
Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. RESPONSIBILITIES Here's what you'll be doing:
+ Achieve Sales Goals : Deliver principals' objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
+ Strategic Planning : Develop a comprehensive Customer Business Plan that aligns with the principals' business priorities and drives long-term success.
+ Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
+ Cost Management : Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers' expenditures at the customer.
+ In-Store Presence : Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
+ Trade Marketing : Manage manufacturers' trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
+ Budget Adherence : Operate within the designated budget, ensuring efficient use of resources.
+ Proactive Communication : Maintain open lines of communication with key principals to ensure alignment and collaboration.
+ Retail Initiatives : Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
+ Market Knowledge : Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
+ Timely Information Sharing : Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
+ Team Collaboration : Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
+ Technology Utilization : Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
+ Feedback and Improvement : Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
+ Special Projects : Complete special projects as requested, contributing to the overall success of the team.
QUALIFICATIONS
Education and Experience:
+ Bachelor's degree or equivalent in the relevant industry.
+ At least six months of experience in retail (CPG), marketing, space management, or resets. Preferred: Sales administration or finance experience.
+ Sales experience in the natural channel is a PLUS
Skills:
+ Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
+ Excellent presentation skills.
+ Ability to manage multiple projects.
\#DiscoverYourPath
\#ImpactNatural
ABOUT US
Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact ****************. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
\#DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Wholesale
Position Type: Full time
Business Unit: Sales
Salary Range: $58,000.00 - $65,000.00
Company: Acosta Employee Holdco LLC
Req ID: 18193
Employer Description: ACOSTA\_EMP\_DESC
Industrial Client Service Leader - Industrial Water and Wastewater
Customer service supervisor job in Missoula, MT
can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
- Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities
- Developing and maintaining high value relationships with industrial clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
**Job Title:**
Industrial Client Service Leader - Industrial Water and Wastewater
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
-Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power.
- Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance.
- Bachelor's degree in engineering preferred.
- Excellent interpersonal and communication skills.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
20%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
LIVE!-Call Center Customer Service Specialist
Customer service supervisor job in Missoula, MT
TrailWest Bank is seeking a confident individual to fill a role in our Missoula Call Center as a Teller and Customer Service Representative. Are you a motivated individual, looking for an exciting career at a growing local community bank? If so, read on!
The Customer Service Representative/Teller position offers a competitive salary based on experience. Also, we have a generous benefits package that includes PTO, a 401k Plan, and paid holidays. With a seven day per week schedule and extended hours of operations, the Call Center has both full- and part-time shift options available.
ABOUT TRAILWEST BANK
We are a locally owned, full-service community bank that believes in being honest in all we do. TrailWest Bank has set high customer service standards. We recognize that our relationship with our customers is the most important element to keeping them highly satisfied. By promoting relationship banking, we differentiate our banking services by creating a high value-added experience for our customers and employees.
We are seeking a positive, team-oriented candidate to provide exceptional customer service while they represent our bank when processing transactions, responding to questions, referring our services, and contributing to a dynamic team environment.
Responsibilities of this role include:
Displaying an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
Providing prompt, efficient, and accurate service to customers while processing their transactions.
Effectively assisting customers with a wide variety of transactions, account maintenance, troubleshooting online banking issues, and handling general inquiries and information requests.
Learning and maintaining technological skills for the operation of the Interactive Teller Machine (ITM).
Handling email correspondence in a professional manner; responding to customer requests and inquiries promptly via email.
Ability to balance and prioritize a variety of tasks and customer service issues.
Requirements:
High school diploma or equivalent.
Demonstrated ability to accurately and efficiently process transactions.
Ability to learn and apply new technologies, processes, and procedures in a timely manner.
Must possess a professional demeanor and ability to effectively communicate via email and video conference.
Ability to maintain confidentiality.
Must be willing to work digital branch hours, including evenings, Saturdays and Sundays
1+ years of experience in a teller or new account sales/support position with a financial institution is preferred.
If you are interested in an exciting career opportunity with advancement potential, apply today! We look forward to hearing from you!
TrailWest Bank is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Customer Service Front Store Associate
Customer service supervisor job in Missoula, MT
Job Details Missoula, MT $14.00 - $18.00 HourlyDescription
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager. (Increase Customer Satisfaction. Take, enter, process and/or expedite orders.
Provide price estimates and quotes. Handle service problems and questions. Train customers on products. Provide service feedback to management)
Qualifications
Organization Core Values
Humanity - People, Respect, Teamwork, Community, Kindness
Excellence - Quality Work, Integrity, Responsibility, Accountability, Exceptional
Evolving - Curious, Forward-Thinking, Adapting, Changing, Flexible
Development - Grow, Create, Learn, Expand, Advance
Scrappy - Self-starter, Committed, Enthusiastic, Initiative, Hard-Working
Core Focus
Focus by area of the business - Customer Service Front Counter
Responsibilities
Greets the customer in person. “Hi, welcome to Alphagraphics. What can we do for you today?” Avoid asking, “Are you here to pick up an order.”
Answers the phone. “Alphagraphics, this is (your name),” or other variations like, “Thank you for calling Alphagraphics, this is (your name).” The important point is to state both your name and the name of the company.
Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging.
Identifies the customer and his/her project through a few questions:
What project are you working on today?
Do you have an account with us?
Depending on the answers, proceed as follows:
If they have an account and an assigned rep see if the rep is available to assist. If not, get all information about their job
If the project is complex, i.e. an EDDM job, Book job, promo or just a large job, then pass to either a CSR 2 position, an ISR, an OSR or the owner.
If the project is simple and can be done while they wait, then proceed.
If the project is simple but will take some time then follow the rule: In by noon, done EOD. In after noon, then done next day.
Quotes turnaround from the “standard turnaround chart”
Accurately enters correctly priced estimates and orders in POS System
Follows up on estimates, asks for orders
Enters orders in POS system
Handles cash, check, or credit card transactions and deposits at front counter
Verifies order accuracy and pricing
Notifies customers when order is completed
Handles customer complaints, forwards to management when appropriate
Maintains front counter cleanliness, preparedness checklist
Maintains front counter filing systems
Logs new customer contacts for future follow up
Maintains customer artwork files
Takes complete messages for team members
Refers customers to inside sales rep when appropriate
Trains to become competent back-up during holidays and illnesses
Develops customer's trust by taking interest in the success and timely completion of
their projects
Trains to become a Certified Print Specialist
Completes Digital Certification
Pass on information about customers with future potential to the sales representative
Qualifications
Strong technology skill with Microsoft Office and have worked with an MIS system
A friendly and outgoing personality
Experience in the printing industry an advantage
Enjoys fast-paced working environment - ability to “multi-task”
Has good math skills
Has basic computer experience; ability to learn Point of Sales (POS) software for
entering orders, estimates, and front counter transactions
Demonstrates and utilizes courteous
Status - Casual
Shift Variable between 8:30am to 5:30pm
Pay - $14-18 DOE
About Speedy CPS
Speedy CPS is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. Speedy CPS has 15 locations in Idaho, Utah, Wyoming and Montana. 13 locations are AlphaGraphic locations, one is a signs and graphic business called Graphik, in Lindon Utah and a Speedy CPS retail location in Rigby, Idaho.
This position is in our Missoula Alphagraphics location.
Benefits
Health
Dental
Vision
Flexible Spending
Life Insurance
401k
Several Supplemental plans to choose from
Paid Holidays including your birthday.
Field Service Supervisor
Customer service supervisor job in Missoula, MT
The Field Service Supervisor manages the customer repair process, which is comprised of the oversight, management and coordination of service work in the assigned territory, and is the primary customer contact through the life of the repair. This includes all customer correspondence and documentation related to the repair from inquiry to invoice/follow-up. This role is also responsible for the growth and development of its assigned technicians. The purpose for this role is to ensure the highest levels of customer service possible are provided through constant communication with the technicians, support functions, and the customer. This position will also have the responsibility for effectively scheduling assigned Field Technicians in such a manner that promotes productivity and efficiency. The Field Service Supervisor will be intimate with each repair and will work closely with the Field Technicians to create and maintain the work order including story writing, segment creation, warranty/policy issues, etc. This single point of contact will ensure constant customer communication, customer consent and will virtually eliminate work order discrepancies.
ESSENTIAL FUNCTIONS:
* Supervises employees. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; has authority to hire employees.
* Completes assigned technician's annual performance appraisals on or before their anniversary dates.
* Functions as primary point of contact for customers seeking service work. Answers and directs incoming Service calls.
* Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work.
* Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair.
* Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards.
* Discounts shop labor rates to gain business as necessary.
* Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store.
* Works with field technicians to gain customer consent for quoted or estimated work prior to the repair.
* Meets final repair performance versus quoted amounts expectations of on or under quote.
* Manages marketing campaigns in partnership with Product Support Sales Representatives (PSSRs) that are designed to drive business into their assigned areas.
* Works closely with PSSRs and other department's sales representatives (General Line, CAT Rental, Engine, etc.) to coordinate service opportunities in their assigned areas.
* Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired.
* Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair.
* Duplicate
* Adds, deletes or otherwise manages the different elements of a work order during the repair process, including: segments, charge codes, job notes, etc.
* Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area.
* Performs all necessary work functions in Microsoft A/X specific to the work order process by creating, maintaining and closing all work orders.
* Coordinates with Field Technicians to ensure all job stories are accurately added to the work order prior to invoice
* Owns responsibility for the productivity of the technicians assigned to the team.
* Will be measured by and held accountable for invoicing service calls according to WIP turns metric.
* Coordinates the usage, rental or purchase of special tooling needed to perform repair work.
* Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options.
* Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or directs technician to proceed without doing the work.
* Discounts, credits and re-issues customer invoices as needed to ensure customer satisfaction
* Makes internal policy decisions for the Service Department and will work with other departments to ensure the policy expenses from their areas are allocated to the appropriate internal accounts.
* Meets the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year.
* Approves employees' work time and adjusts employee time on work orders as needed
* Works directly with Field Technicians to ensure quality control measures have been effectively deployed.
* Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair.
* Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close.
* Follows up with customers post repair to gauge customer satisfaction
* Adheres to all customer care standards.
* Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards.
* May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
* Works within and promote corporate vision, mission, and values of the organization.
* Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
* Knowledge and use of Microsoft computer products or other comparable systems required.
* Knowledge or ability to learn Microsoft AX, Infocast, and Sales Link.
* Proven conflict resolution skills.
* Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
* Ability to set and manage priorities.
* Must be a self starter and able to work without supervision.
* Consistent attendance.
EDUCATION AND EXPERIENCE:
* Proof of high school diploma or General Education Degree (GED).
* Associates Degree from an accredited vocational school preferred.
* Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred.
* Minimum of one year previous supervisory experience required.
* Valid driver's license and acceptable driving record required.
* Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
* Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
* Must be able to lift 50 pounds.
* Must be able to meet all safety requirements for applicable safety policies.
This role is designated as safety-sensitive.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Guest Services Manager
Customer service supervisor job in Bonner-West Riverside, MT
Join the Team at Montana's Premier Luxury Ranch Resort!
About at Paws Up Montana:
Nestled on a breathtaking 37,000-acre ranch, Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.
Position:
Paws Up Montana is seeking a Guest Services Manager to assist in ensuring flawless, upscale, professional service to our guests while ensuring to exceed their expectations.
What We Offer:
Medical, Dental, Vision Insurance
401K with Employer Match
Paid Time Off - 9 Floating Holidays and 15 Personal Days
Career Development and Advancement Opportunities
Life Insurance, Long Term, and Short-Term Disability
Employee Assistance Program (5 free counseling sessions)
Referral Bonus Program (Get paid $250 to recruit)
Carpool Reimbursement ($5-$20/Day)
Employee Discounts on Merchandise (30% on select items in our retail store)
Employee Lunch Provided
Primary Responsibilities:
Proactively ensure guest transportation experience is a Forbes Five Star level, operating in all locations of Paws Up as the leader of the guest transportation experience.
Oversee all aspects of guest transportation, including but not limited to airport transfers, luxury car services, and on-property transportation.
Anticipate and fulfill the unique transportation needs of all guests, ensuring a seamless, personalized experience from arrival to departure.
Maintain a fleet of luxury vehicles, ensuring they are in pristine condition, fully equipped with amenities, and ready to deliver a Forbes Five Star experience.
Conduct daily inspections and coordinate preventative maintenance to maintain vehicles in impeccable condition; conduct ongoing inspections throughout the day, in the operation, ensuring any and all guest vehicles are in pristine condition.
Lead a team of highly trained transportation team members, ensuring they embody the professionalism and attentiveness expected at a Forbes Five-Star property.
Provide ongoing training focused on luxury service standards, guest interaction, and safety protocols.
Foster a culture of excellence, motivating the team to deliver outstanding service consistently.
Develop and implement precise transportation schedules that maximize efficiency while minimizing guest wait times.
Coordinate transportation logistics for all guests, special events, and group arrivals, ensuring flawless execution.
Collaborate closely with other departments, such as concierge, housekeeping, and security, to ensure a cohesive guest experience.
Act as the primary point of contact for all transportation-related guest inquiries, requests, and concerns, ensuring timely and satisfactory resolutions.
Act as the primary point of contact for all transportation-related guest inquiries, requests, and concerns, ensuring timely and satisfactory resolutions.
Ensure the highest level of discretion and confidentiality when handling any and all guests.
Implement rigorous safety protocols for all transportation services, ensuring compliance with local and international standards.
Conduct regular safety briefings and training sessions for transportation staff.
Ensure that all transportation activities are conducted with the utmost attention to guest safety and comfort.
Develop and manage the transportation department's budget with a focus on cost-effectiveness while maintaining the highest standards of service.
Prepare detailed financial reports and forecasts for senior management.
Maintain comprehensive records of transportation activities, including vehicle maintenance, guest feedback, and incident reports.
Generate regular reports on operational performance, guest satisfaction metrics, and budget adherence for executive review.
Ensure all documentation aligns with Forbes Five-Star standards for accuracy and professionalism.
Oversee the interviewing and hiring of all Guest Service driver, detailers, valet and any other position under the transportation umbrella.
Invest in team members with their long term success in mind, setting accurate and frequent goals with best in class service in mind.
Communicate with all departments to provide a best-in-class transportation experience.
Positive, engaging personality with strong interpersonal skills.
Maintain a professional demeanor on the phone, in person, and through other methods of communication
Willingness to amend responsibilities and functions based on guest need
Ability to work flexible hours
Looking for Team Members with:
Educational Requirements
:
Bachelor's Degree in Hospitality or Business filed, or similar work experience/training
2+ years' experience in high-end customer service
Licensure/Permits Required
:
Valid Driver's license with good driving record
Knowledge of Computer Hardware or Software
:
Proven ability to lead and manage a team
Knowledge of world class hospitality and customer service management
Knowledge of Forbes Five Star standards
Must be proficient in computer skills
Must be proficient in all Microsoft Office programs (Outlook, Excel, Teams, Word)
Experience with Maestro Property Management Systems preferred
Previous Experience Required
:
Work experience in a Forbes four or five-star resort/hotel is preferred
Minimum of 5-year Managerial/Supervisory Experience required
Working Conditions
:
This position will be performed in a busy indoor and outdoor setting.
Ability to lift and/or carry 60-80 lbs of luggage.
Availability to work flexible hours, including evenings, weekends, and holidays, to meet the demands of the resort and its guests.
On-call status to address any urgent transportation needs
If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at The Resort at Paws Up!
Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplyCall Center Manager
Customer service supervisor job in Missoula, MT
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Auto-ApplyService Leader
Customer service supervisor job in Missoula, MT
**CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
**WHAT YOU'LL DO**
+ In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
+ Making sure great tasting, high quality food is served
+ Helping to resolve food quality issues
+ Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
+ Helping to resolve customer incidents and working to ensure positive customer experiences
+ Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
+ Developing and cross training all front of house Crew
+ Assisting with Crew performance reviews
+ Developing future Service Leaders
+ Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
+ Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
+ Ensuring the proper quantity of supplies are available as needed
**WHAT YOU'LL BRING TO THE TABLE**
+ Be able to understand and articulate Chipotle's Food With Integrity philosophy
+ Have knowledge and experience of cash handling policies and procedures
+ Have knowledge of Food Safety and health department matters
+ Have familiarity with office paperwork
+ Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
+ Have a high school diploma
+ Have restaurant experience
**WHAT'S IN IT FOR YOU**
+ Tuition assistance (100% coverage for select degrees or up to $5,250/year)
+ Free food (yes, really FREE)
+ Medical, dental, and vision insurance
+ Digital Tips
+ Paid time off
+ Holiday closures
+ Competitive compensation
+ Opportunities for advancement (80% of managers started as Crew)
**WHO WE ARE**
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** .
_Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._
_Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
Customer Service Associate I
Customer service supervisor job in Ronan, MT
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register
+ Maintain security of cash and protect company assets
+ Keep the store well-stocked, and recover merchandise
+ Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
+ Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
+ Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
+ Other duties as assigned*
**Skills and Experience:**
+ High school diploma or equivalent is preferred
+ Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
+ Ability to follow instructions and interpret operational documents is required
+ Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
+ Excellent customer service and relationship management skills are required
+ Strong organizational and communication skills are required
+ Strong problem-solving and decision-making skills are required
**Perks and Benefits:**
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
+ Employee Assistance Program
+ Retirement plans
+ Educational Assistance
+ And much more!
_We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
_This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
_Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._
Part time
63417 Hwy 93,Ronan,Montana 59864
32333
Family Dollar
Customer Service Associate I
Customer service supervisor job in Missoula, MT
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register
+ Maintain security of cash and protect company assets
+ Keep the store well-stocked, and recover merchandise
+ Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
+ Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
+ Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
+ Other duties as assigned*
**Skills and Experience:**
+ High school diploma or equivalent is preferred
+ Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
+ Ability to follow instructions and interpret operational documents is required
+ Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
+ Excellent customer service and relationship management skills are required
+ Strong organizational and communication skills are required
+ Strong problem-solving and decision-making skills are required
**Perks and Benefits:**
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
+ Employee Assistance Program
+ Retirement plans
+ Educational Assistance
+ And much more!
_We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
_This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
_Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._
Part time
2704 Brooks St. #a,Missoula,Montana 59801-7800
03007
Dollar Tree
Full Time Customer Experience Manager
Customer service supervisor job in Missoula, MT
Store - MISSOULA, MT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Lead the omnichannel processes
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
* Acknowledge customers, help locate the product and provide solutions
* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross train in Custom Framing selling and production
* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
* Retail management experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Auto-ApplyCustomer Service Associate
Customer service supervisor job in Missoula, MT
Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Implements Company asset protection procedures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Attends training and completes PPLs requested by Manager or assigned by corporate.
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Team Lead - MACT
Customer service supervisor job in Hamilton, MT
Team Lead - Assertive Community Treatment
Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes?
Who we are
Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities.
Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling.
If you want to join our team where community is at the heart of what we do, then you've come to the right place!
Job Summary:
The ACT Team Lead is a transdisciplinary team member of a fast-paced and energized Assertive Community Treatment team. ACT clients are supported through team wrap-around care in which the team as a whole assists with every client in all care aspects that need attention.
The Team Lead establishes, administers, and directs the ACT team, which is a self-contained clinical team that assumes responsibility for directly needed treatment, rehabilitation, and support services to identified clients with severe and disabling mental illness. They also supervise and evaluate the multidisciplinary team in conjunction with appropriate psychiatric support to ensure excellent, courteous, helpful, and respectful services to program clients.
Are you up for this rewarding challenge?
Qualifications
Bachelor's degree
One year related management experience in administrative & program management, and experience in health related field; preferably in mental illness and/or low-income population
Ability to pass background check and driver's license check upon offer of employment.
Provide proof of auto liability insurance coverage per Western's policies.
Montana Driver's License with good driving record
Benefits:
We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status.
Health Insurance - 3 options to choose from starting as little as no cost to employee only
Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability
Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account
Health savings account (HSA) with match or medical flexible spending account (FSA)
403(B) Retirement enrollment offered right away with an employer match offered after one year
Generous paid time off to take care of yourself and do the things you love
Accrued PTO starts immediately
Extended sick leave
9 paid holidays and 8 floating holidays
Loan forgiveness programs through PSLF or NHSC
Auto-ApplyTeam Lead, Maintenance
Customer service supervisor job in Missoula, MT
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Missoula, Two Smokes way
Division: Road
Job Posting Title: Team Lead, Maintenance - 96985
Time Type: Full Time
Summary
At DSV, The Team Lead - Maintenance Support oversees a team of Maintenance Support Technicians and serves as the primary point of contact for coordinating service activities across internal departments, vendors, and drivers. This role combines deep mechanical knowledge with strong organizational and interpersonal skills to ensure efficient operations, timely repairs, and outstanding service delivery. The Team Lead is also responsible for mentoring team members, tracking performance metrics, and ensuring compliance with company policies and DOT/FMCSA regulations.
Duties and Responsibilities
Lead and support daily activities of the Maintenance Support team to ensure timely and accurate service execution.
Serve as liaison between drivers, technicians, vendors, and internal departments to resolve issues quickly and professionally.
Oversee the intake and prioritization of repair orders (ROs), including warranty validation, estimate development, and data entry into the service database.
Monitor and verify completion of recommended services and ensure thorough communication to drivers and dispatch.
Assist with light maintenance and inspections when needed (lights, mudflaps, DOT inspections).
Support procurement of parts, tools, and supplies; coordinate with vendors to track purchase orders and invoice processing.
Administer warranty claims and ensure compliance with OEM service policies.
Train and coach team members on SOPs, system usage, repair order standards, and communication protocols.
Maintain organized documentation, customer records, and repair logs.
Prepare operational reports, identify trends, and recommend process improvements to enhance efficiency and service quality.
Act as the escalation point for complex service issues or customer concerns.
Assist with permit acquisition, licensing documentation, and records management.
Review and approve vendor invoices before forwarding to Accounts Payable.
Support recruitment and onboarding of new maintenance team members.
Occasionally assists in delivering freight to customers locally utilizing sprinter cans or Class A vehicles
Move and stage company equipment to proper locations, while adhering to DOT and FMCSA compliance standards
Perform other related duties as assigned.
Skills & Competencies
Highly developed organizational and people skills
Class 8 truck and trailer mechanical experience/knowledge
Good communication skills are essential, as is the ability to function within a group dynamic
Position requires the ability to balance multiple duties at once and a high attention to detail
Basic mechanical understanding of diesel mechanics and trailering equipment
Valid in-state driver's license
Basic mechanic hand tools helpful but not a necessity
Basic understanding of diesel repair and DOT/FMSCA compliance
Familiarity with parts and service management systems
Strong organizational skills with attention to detail
Effective leadership and team development abilities
Educational background / Work experience / Qualifications
Must possess a valid Class A Commercial Driver's License
High School Diploma or GED required
3+ years of experience in truck/trailer maintenance or service coordination
1+ year of team lead, supervisor, or mentorship experience preferred
Language Skills
Business fluent in English
Preferably good command of local language
Spanish proficiency is preferred
Computer Literacy
Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
Physical and/or Mental Requirements / Working Conditions
While performing the duties of this job, the employee is frequently required to stand. The employee is often required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
Work Hours and Environment
Normal working hours for this position are Monday - Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.
For this position, the expected base pay is: $27.50- $37.25 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Easy ApplyManager Cardiovascular Services
Customer service supervisor job in Missoula, MT
The Manager Cardiac Service Line (MCSL) (Practice Manager III) serves as the manager responsible for Service Line Operations, financial, technical and administrative aspects of the practice/practices establishing work practices and goals to achieve intradepartmental and Providence H&S goals, crossing over between hospital and PMG. The Manager CSL is responsible for Value Stream Ownership, Lean teaching ( Caregivers and Providers) Member of Providence Cardiovascular Performance Group, Leader for Implementation of System Initiatives, HRO Implementation and education, assist in Supervision of Practice Managers and Leads, Assist in Physician recruiting, Assist in Physician Contracting, Outreach relations, Physician engagement and New Project leadership. Point person for Utilization of Space across CSL, Develop and help maintain all CSL Programs.
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Group Montana and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
+ 2 years of Training or experience in healthcare administration, clinic management, business, finance, or accounting or equivalent experience.
+ 4 years of experience in Ambulatory healthcare management.
+ 4 years of Supervisory experience.
Preferred Qualifications:
+ Bachelor's Degree in Business Administration, Healthcare Administration, Nursing or related field or
+ Master's Degree in Healthcare Administration or Nursing
+ Nursing License upon hire.
+ 4 years of Practice management experience.
+ 5 years of Ambulatory Practice Management/Supervision experience.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act."
About the Team
Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.
PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 401477
Company: Providence Jobs
Job Category: Cardio Services
Job Function: Clinical Care
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 3501 MISSOULA CARDIOLOGY
Address: MT Missoula 500 W Broadway
Work Location: St Patrick Hospital-Broadway Bldg-Missoula MT
Workplace Type: On-site
Pay Range: $49.05 - $77.43
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Auto-ApplyTeam Lead - MACT (Hamilton, MT)
Customer service supervisor job in Hamilton, MT
Requirements
Talents, skills, and abilities:
BA/BS degree in Public Health Services, Human Services, Non-profit Management, business Management or any other related field.
One-year experience in administrative and program management, and experience in health-related field
An advanced degree (MS, MA, PhD) in Psychology, Nursing, Social Work, or related field as well as a current professional license or candidate license is not required but preferred.
Knowledge of applicable State of Montana administrative rules and policies, program design, program outcome and strategic planning.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Benefits:
AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.
AWARE's benefits include:
Quarterly Financial Bonus Program
Tuition Reimbursement
Health Insurance
Dental/Vision Insurance
401(k) with company match
Life Insurance
Wellness programs
Generous paid time off
Daily Pay
We are proud to be an equal opportunity employer.
Team Leader
Customer service supervisor job in Missoula, MT
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The role will manage a team of Health Coaches who deliver healthy lifestyle courses across Oxfordshire. As part of this, the coaches need to be observed regularly to ensure quality and consistency.
In addition, the role involves engagement activities within Oxfordshire and attendance at face-to-face team meetings, which take place every two weeks.
The successful candidate will need to be present in Oxfordshire at least twice per week
The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services. Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including:
• Healthy Eating and Nutrition
• Smoking Cessation
• Physical Activity
• Weight Management
• Alcohol consumption
• NHS Health Checks (outreach)
As Team Leader, you will be responsible for the day-to-day operation of the contract, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services. Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to.
1.Coordination of service delivery by:
• Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service • Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement
• Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus' policies and processes to guide and support team and individual performance
• Ensuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely manner
• Effectively manage own time and workload to ensure deadlines are met in an effective manner
• Contribute to team organisation, planning and continuous improvement.
2. Ensure the service is embedded within and across the local networks and communities.
• Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors
• Develop trusting and beneficial relations with workplaces across Buckinghamshire, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups)
• Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience
• Undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health
• Coordinate and deliver events to promote the Buckinghamshire Healthy Lifestyle Service to generate high quality referrals, with a focus on priority areas and populations
• Disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis
• Represent the service as required at meetings, conferences, and forums
• Attend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practice
3. Responsible for high quality service delivery and achievement of performance through:
• Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity. Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required)
• Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance.
• Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard
• Ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract
• Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements
• Ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance
• Ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring
• Proactively identifying any service improvement needs that may affect the day to-day operational delivery of the service.
• Deputising for the Service Manager in the event of sickness or annual leave.
4. Ensure compliance with national standards, NICE guidance, contract and company quality standards, Service Level Agreements and SOPs.
• Monitor, implement and embed all policies and systems as they relate to service delivery, including but not limited to localised SOPs, Health, and Safety, Safeguarding, and Information Security
• Ensure delivery is compliant with government guidance relating to diet, alcohol, physical activity, both adult and child weight management and smoking cessation
• Coordinates efforts to ensure compliance with information, advice, and guidance if / when government guidance changes.
5.Support in the effective development of high performing teams.
• Adopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, delivering high performance in line with agreed objectives and Key Performance Indicators
• Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)
• Support the Service Manager in the recruitment, onboarding and induction of team members as required
• Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values.
6. Support the service as require with delivery of service provision including but not limited to;
• Carrying out NHS Health Checks in line with our policies and procedures
• Supporting with the referral hub
• Support with Health and Wellbeing Coaches as required (e.g., during periods of prolonged sickness or vacancy)
Note: This is not an exhaustive list. The Team Leader is expected to carry out all other duties as may be reasonably required.
Key Business Priorities
Internal
• Directors
• Co-workers, managers, and wider team
• Health Division colleagues
• Maximus central division
• Maximus companies and associates
• Colleague forums
External
• Local Authority
• Integrated Care Partnerships / Boards
• Community and Voluntary sector
• Population being served / supported.
• Sub-contractors and key partners
• Community stakeholders
• Co-location cooperatives
• Venue providers
• Healthcare settings including GP Practices / Primary Care Networks
Qualifications & Experience
Essential:
• Experience of a supervisory role with experience of managing a diverse team
• Relevant health coaching qualification or an accredited health coaching skills programme.
• A minimum of six months of direct health coaching delivery
• Experience of caseload management demonstrated via the use of a Case Management System
• Experience of supporting vulnerable individuals through a change process
• Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard.
• Experience of coordinating health and wellbeing services
Desirable:
• Experience in delivering behaviour change interventions for specific lifestyle related issues (smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)
• Membership of professional body (ICF, EMCC, AoC, UKHCA)
• Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc
• Experience of supporting people remotely / telephonically / digitally
• Experience in community development in areas of deprivation, Project Management and Developing new services.
Individual Competencies
Essential:
• Ability to motivate, manage and lead a diverse team.
• Ability to forge good working relationships with external organisations.
• Ability to react quickly to unforeseen circumstances.
• A strong understanding of the social / wider determinants of health
• A strong understanding of population-based approaches including segmentation and risk stratification.
• A strong understanding of behaviour change principles and methodology.
• Demonstrable core skills and competencies as set out in best practice standards including:
- Select and apply a range of health coaching models, conversation frames and techniques.
- Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self-efficacy, intrinsic motivation, and assets based approaches
- Detailed understanding of self-management support and associated techniques
- Advanced skills development incorporating practice, reflection and planning for the application of learning to practice.
• Excellent internal and external stakeholder engagement and management
• Strong written and verbal communication skills with the ability capture essential information that supports effective case management
• A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships.
• Expertise in communicating effectively with excellent oral and written communication skills
• Effective caseload management inclusive of accurate data collection, data entry, timely recording and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
• Confident in the use of evolving digital technologies to support people through behaviour change processes.
• The ability to manage time independently and effectively and work to deadlines
• Ability to effective work safely and manage sensitive data in line with information security standards
• Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes.
• Commitment to personal development and training
• Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age
• Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements
Desirable:
• Experience of delivery health screening services (e.g., NHS Health Check)
• Effective delivery of programmes in line with contractual requirements and service level agreements
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
30,000.00
Maximum Salary
£
35,000.00
Field Service Supervisor
Customer service supervisor job in Missoula, MT
The Field Service Supervisor manages the customer repair process, which is comprised of the oversight, management and coordination of service work in the assigned territory, and is the primary customer contact through the life of the repair. This includes all customer correspondence and documentation related to the repair from inquiry to invoice/follow-up. This role is also responsible for the growth and development of its assigned technicians. The purpose for this role is to ensure the highest levels of customer service possible are provided through constant communication with the technicians, support functions, and the customer. This position will also have the responsibility for effectively scheduling assigned Field Technicians in such a manner that promotes productivity and efficiency. The Field Service Supervisor will be intimate with each repair and will work closely with the Field Technicians to create and maintain the work order including story writing, segment creation, warranty/policy issues, etc. This single point of contact will ensure constant customer communication, customer consent and will virtually eliminate work order discrepancies.
ESSENTIAL FUNCTIONS:
Supervises employees. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; has authority to hire employees.
Completes assigned technician's annual performance appraisals on or before their anniversary dates.
Functions as primary point of contact for customers seeking service work. Answers and directs incoming Service calls.
Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work.
Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair.
Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards.
Discounts shop labor rates to gain business as necessary.
Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store.
Works with field technicians to gain customer consent for quoted or estimated work prior to the repair.
Meets final repair performance versus quoted amounts expectations of on or under quote.
Manages marketing campaigns in partnership with Product Support Sales Representatives (PSSRs) that are designed to drive business into their assigned areas.
Works closely with PSSRs and other department's sales representatives (General Line, CAT Rental, Engine, etc.) to coordinate service opportunities in their assigned areas.
Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired.
Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair.
Duplicate
Adds, deletes or otherwise manages the different elements of a work order during the repair process, including: segments, charge codes, job notes, etc.
Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area.
Performs all necessary work functions in Microsoft A/X specific to the work order process by creating, maintaining and closing all work orders.
Coordinates with Field Technicians to ensure all job stories are accurately added to the work order prior to invoice
Owns responsibility for the productivity of the technicians assigned to the team.
Will be measured by and held accountable for invoicing service calls according to WIP turns metric.
Coordinates the usage, rental or purchase of special tooling needed to perform repair work.
Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options.
Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or directs technician to proceed without doing the work.
Discounts, credits and re-issues customer invoices as needed to ensure customer satisfaction
Makes internal policy decisions for the Service Department and will work with other departments to ensure the policy expenses from their areas are allocated to the appropriate internal accounts.
Meets the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year.
Approves employees' work time and adjusts employee time on work orders as needed
Works directly with Field Technicians to ensure quality control measures have been effectively deployed.
Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair.
Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close.
Follows up with customers post repair to gauge customer satisfaction
Adheres to all customer care standards.
Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
Works within and promote corporate vision, mission, and values of the organization.
Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
Knowledge and use of Microsoft computer products or other comparable systems required.
Knowledge or ability to learn Microsoft AX, Infocast, and Sales Link.
Proven conflict resolution skills.
Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
Ability to set and manage priorities.
Must be a self starter and able to work without supervision.
Consistent attendance.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Associates Degree from an accredited vocational school preferred.
Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred.
Minimum of one year previous supervisory experience required.
Valid driver's license and acceptable driving record required.
Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
Must be able to lift 50 pounds.
Must be able to meet all safety requirements for applicable safety policies.
This role is designated as safety-sensitive.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Call Center Manager
Customer service supervisor job in Missoula, MT
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Powered by JazzHR
Z3PBlhl1vl
Team Lead - MACT (Hamilton, MT)
Customer service supervisor job in Hamilton, MT
If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.
AWARE is looking for the right person to join the team as a team lead.
The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.
We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.
Responsibilities:
Establishing, administering, and directing the Montana Assertive Community Treatment (MACT), a self-contained clinical team which assumes responsibility for directly providing needed treatment, rehabilitation, and support services to identified clients with severe and persistent mental illnesses.
Supervising and evaluating the multidisciplinary team in conjunction with appropriate psychiatric and physical health support to ensure service excellence and courteous, helpful, and respectful services to program clients. Ensures coordination and integration of health care goals into treatment.
Directing the day-to-day clinical operations of the MACT/Health Team including scheduling of staff work hours to ensure appropriate coverage for day, evening, weekend and holiday shifts and on-call hours.
Leading the daily organizational staff meetings and treatment planning meetings.
Evaluating the status of clients and does appropriate planning and coordination of treatment activities to ensure immediate attention to their changing needs. Represents the agency in public meeting and engages community stakeholders.
Excited to join our organization? AWARE team leads earn $80,000.00 per year. Requirements
Talents, skills, and abilities:
BA/BS degree in Public Health Services, Human Services, Non-profit Management, business Management or any other related field.
One-year experience in administrative and program management, and experience in health-related field
An advanced degree (MS, MA, PhD) in Psychology, Nursing, Social Work, or related field as well as a current professional license or candidate license is not required but preferred.
Knowledge of applicable State of Montana administrative rules and policies, program design, program outcome and strategic planning.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Benefits:
AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.
AWARE's benefits include:
Quarterly Financial Bonus Program
Tuition Reimbursement
Health Insurance
Dental/Vision Insurance
401(k) with company match
Life Insurance
Wellness programs
Generous paid time off
Daily Pay
We are proud to be an equal opportunity employer.