Customer service supervisor jobs in Terre Haute, IN - 162 jobs

Job DescriptionBenefits: Simple IRA Bonus based on performance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Kelsi Lubovich - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities.

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

Job Title: Food Service Lead Job Purpose: Every Food Service Lead is responsible for the proper and efficient operation of the Food Service Department within company policy in such a manner as to ensure that the department is profitable and maintains the highest level of quality and customer service. Job Duties and Responsibilities: General Management Ensures that the food service department is open and ready for business during all hours for which the department is scheduled to be open Effectively schedules associates to meet business demands using fixed schedule Gives all customers prompt and courteous service Effectively communicates with store associates and management Follows all federal, state and local laws and ordinances pertaining to the operation of the department Provides a role model of conduct for other associates in the store Controls variable expenses of the department Ensure all associates are in proper uniform and providing prompt, courteous customer service Bookkeeping Ensures all paperwork is done accurately and in a timely manner Maintains inventory and loss within company guidelines Conducts inventories as directed by management Ensures all associates are properly recording all hours worked Human Resources Treats all associates with dignity and respect and uses the proper personnel management techniques Ensures that all associates receive breaks Advises Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance Trains all new Associates on proper completion of their job duties Security Ensures all associate shift procedures are followed Ensures a safe shopping and working environment Ensures all safety rules are followed and protective equipment used Merchandising Ensures current sign program is posted on the date the program begins Ensures current plan-o-grams being used Communicates with the Division Manager any special needs or request Effectively orders merchandise to prevent out of stocks and maintain proper inventory levels as directed Maintenance Ensures the food service appearance reflects company expectations and standards All food service display cases and glass are clean Reports any maintenance problems that cannot be corrected immediately without assistance to the store manager Ensures all food service areas are kept clean and follows all sanitation procedures Safety Ensures that ladders are properly used Ensures that lifting procedures are followed per company policy Ensures that wet floor signs are used, per company policy Reports accidents promptly to the Store Manager and corporate office Huck's Bucks Loyalty App Actively promote the Huck's Bucks Loyalty app to customers Communicate to customers the benefits of signing up and using the app Monitor transactions for potential misuse of points or discounts Assist customers on how to sign up and use the app for discounts and redemption Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including health, dental, vision, and life insurances, ESOP, 401K with match, paid time off, and paid holidays. Opportunities for career advancement and professional development within a growing company. Employee discounts for food and fuel. The Requirements, Duties, and Responsibilities list is incomplete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).

*This role is PRN, as needed schedule, not Full-Time* Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you-our family, friends, and neighbors. Position Summary: The Customer Service Attendant takes a proactive approach in both greeting and assisting patients and visitors. Develops and maintains excellent public relations and customer service, in addition to assisting customers with mobility issues when either entering or exiting their vehicles. Also, provides directional assistance for customers who are navigating to any destination on the Horizon Health Campus. Essential Functions: Treat each patient, visitor and vendor entering the facility with compassion, respect and privacy. Transport customers into, around, and exiting the facility who need assistance. Demonstrates the ability to do so in a safe and effective manner. Provide directional assistance for customers who are navigating to any destination on the Horizon Health Campus. Maintain a safe, secure, clean and sanitary environment. Monitor and maintain adequate supplies at the work station. The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital's goals and objectives. Position Requirements: Good verbal communication skills Excellent customer service skills Ability to wear Personal Protective Equipment (PPE) for extended periods of time (Based on the current guidelines) Ability to work in a variety of inclement weather-related conditions Ability to perform job functions up to and including lifting, pushing, pulling, and walking for extended periods of time. Willingness to proactively seek out and identify persons in need of assistance. Pay Range: Pay ranges from $15.000/hour to $20.603/hour (rate of pay is based on applicable years of experience) Position Information: Location: 721 E. Court Street Paris, IL 61944 Hours: PRN, as needed Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays. Access to our benefits summary can be found by clicking the link below! *************************************************************************** Intrigued? Don't wait, apply today. We are actively reviewing applicants for the Customer Service Attendant role. Be part of an organization that is dedicated to the growth and development of its colleagues. Here at Horizon Health, our employees speak for themselves. Join our family & begin an incredible career!

Job Description Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Receives cash from customers or team members in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another team member's shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.

QUALIFICATIONS Education Graduate of an accredited school of nursing BSN preferred Experience/Skills Possesses at least three to five years of surgery experience with successfully demonstrated supervisory, teaching, and nursing skills Evidence of progressive nursing experience desirable Understands current trends and practices in nursing Exhibits proficiency using equipment associated with position Coordinates care of patients on unit and oversees the delivery of care at the unit level Required Licenses/Certifications Registered Nurse licensed by the Indiana State Board of Nursing CPR ACLS (or within 1 year of hire) PALS Working Conditions Works in a clean, well-lit working environment Occupational exposure ROUTINE RESPONSIBILITIES Behavioral Expectations Consistently complies with established Behavioral Expectations Management and Leadership Duties Assists the Director of Surgical Services with: Investigation of patient/visitor/employee incidences by verifying completion of the report and following up with staff member involved Resolution of concerns/complaints identified by patients, families, staff, and other members of the health care team Evaluation of staff performance by providing on-going feedback Contacts appropriate individual (Surgical Services Director, Administrator, or on-call designee) for assistance in problem solving Keeps House Supervisor, CNO or Administrator, or on-call designee of any issues needing administrative attention Works in tandem with House Supervisor to ensure care is coordinated and unit is run efficiently Attends at least 80% of monthly departmental staff meetings annually and reviews/initials meeting minutes when unable to attend Staffing Assists the Director in maintaining adequate staffing, including reductions and increases to the daily schedule In conjunction with Director of Surgical Services, maintains employee health and infection control records In conjunction with House Supervisor, notifies law enforcement personnel and other governmental agencies when appropriate Assists with one-on-one rounding of personnel Ensures staff coverage for meals and breaks Assists Director in making daily and weekly assignments for staff Demonstrates mentoring abilities when interacting with staff Patient Care/Interdepartmental Duties Coordinates and facilitates communication between team members Assists in providing patient care and/or helping with special procedures depending upon staffing and patient acuity Accepts miscellaneous duties as related to and or assigned within capabilities/qualifications Monitors staff adherence to polices and protocols Maintains general overview of surgeons and their needs Monitors efficient room turnover Assists with monthly staff meetings Quality Assists with Daily Log, PI, and Quality projects Prepares charges for revenue department Full Time/Day Shift 80 Hours/Bi-weekly

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes. Key Duties and Responsibilities Focus on providing a positive customer experience. Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management. Greet customers with a warm smile, review and educate on services, and assist with payment. Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility. Direct the Driver into the entrance to the car wash or guides them onto tracks. Carry out periodic maintenance of equipment used in washing to keep them in proper working order. Perform cleaning of facility and ensure everything is kept in the appropriate place and organized. Provide assistance to customers in any area concerning car wash process. Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area. Additional duties as assigned. Essential Responsibilities: • Display courteous, customer service focus, and professional attitude • Work while standing over long periods of time (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoor in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver's license • Excellent written and oral communication skills, as well as interpersonal skill Physical Requirements: • Ability to stand and work on feet for long hours in all weather conditions • Use of protective equipment such as ear plugs, safety glasses and gloves Additional Benefits: • Quarterly Bonuses • Milestone Bonuses • Competition Bonuses • Unlimited Commissions • Tips • Employee Recognition • Medical, Dental and Vision for Full Time Employees • Paid Time Off + Holiday Pay for Full Time Employees

Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Summary Receives cash from customers or team members in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another team member's shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.

We are looking for a Customer Service Representative with strong Customer Service Skills to work for a busy marketing company based in Terre Haute. The successful applicant will be able to work as part of a growing friendly team. Experience with customer facing roles is an advantage but not essential. You will be working within an extremely dynamic and successful new business team developing existing and attracting new business where a flair for sales and customer development are vital. The Role: To provide the primary external business interface for customers and the external sales force. Providing a full range of customer service support services including pricing information, lead time inquiries and pro-active management of sales. Establishing and maintaining effective relationships with specific managers and end user customers. Participating in promotional and re-active sales campaigns will also be bart of the CRM / Customer Service Role. The Main Responsibilities of the Customer Service Role: Providing an excellent standard of Customer Service. Answering customers queries and questions. Sales reporting and tracking day to day progress Successful candidates will possess the following attributes: Have good communication skills. Have good organizational skills. Be willing to take responsibility and accountability. Have experience of working alone and as part of a team. Hard working and have a problem solving attitude. You must be enthusiastic, motivated and willing to learn Previous experience is not essential as full training will be given, but office/retail/salesexperience would be useful. If you feel you have the right skill set for this position please apply by clicking on the 'apply' button. Previous experience in the following is useful: Human resources, recruiting, entry level, marketing, sales, entry level marketing, marketing rep, field representative, floor supervisor, independent consultant, inside sales, inside sales representative, international sales account manager, internet sales manager marketing account manager, account representative, sales representative, market research, marketing, national account manager, national sales manager, regional sales manager, sales & marketing administrator, sales & marketing manager, sales account manager, sales administrator, sales analyst, sales and marketing, customer service, advertising, sports marketing, sports, restaurant and hospitality industry, retail, cashier, promotional sales, business marketing management, client relations, publishing sales, mortgage sales, loan officer, outside sales, direct sales, sales professional, sales associate, small business marketing, telemarketing Marketing, business management skills, Promotions, Sports, Sales, Public Relations, Entry Level Sales Manager, Administrative Assistant, Receptionist, Entry Level, Assistant, Advertising, Supervisor, customer response, Office Manager, management, business Executive, Sales, Manager, Entry-Level Marketing, business sales development, General Sales, Entrepreneur, Advertising, Inventory, part time retail, part time hotel, valet, Entry level sales rep, Team player, Sports-oriented, entry level sales, New grad entry level management, Part-time, Full-time, business experience, business administration, small business administration, international business, small business management, global business, business sales marketing, marketing business opportunity, business marketing & development, business marketing & advertising, business manager, professional development, s development manager, business consulting manager, management, supervisor, coach, leader, consultant, consulting for businesses, management consulting, supervising businesses, business and communication management, Customer care, sales, customer relations, server, host, hostess, bartender, waiter, waitress, busboy customer acquisition, customer response, customer renewal, customer research, customer effectiveness, customer relationship management, marketing research, marketing programs, promotional marketing, marketing management, businesspeople, labour, labor Additional Information ******************** All your information will be kept confidential according to EEO guidelines.

(As a member of the New Perspective family of senior living communities, Woodland Terrace's application and interview processes are managed by New Perspective.) Why Woodland Terrace by New Perspective Senior Living? A career with a purpose starts here! This is an exciting time to join Woodland Terrace by New Perspective. We are a growing company serving over 4,000 seniors today with a goal of reaching 10,000in the next few years. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At Woodland Terrace you're not just an employee, you are a valued member of our team. Position Summary If your personality is fueled by meaningful relationships, then you need to check out our Care Team Manager position. The Care Team Manager leads and mentors a great team of caregivers who work hard to make a significant difference in the lives of older adults, daily! It's your chance to use your skills to train, motivate, and inspire your team to build and nurture relationships with our residents, families, and clinical support team members. We offer a collaborative, servant leadership environment that supports your success and drives a high degree of resident satisfaction. As an expanding company with a growing list of opportunities, we are senior living industry leader. New Perspective invests heavily in the development of their team members-providing leadership training, tuition reimbursement and career advancement. Make a difference in the life of an older adult AND your career and apply today! Responsibilities Supervise, train, and coach care team members in support of quality delivery of resident care. Ensure all resident individualized service plans and service records are being read and followed by the care team. Collaborate with the Health and Wellness Director (HWD) to schedule care team at adequate levels to ensure quality program delivery. Partner with Executive Director (ED) & Business Office Manager to recruit, interview, hire, onboard, and train staff. Ensure care team performs in accordance with daily, weekly, and monthly task sheets. Collaborate with the HWD and ED to conduct performance reviews, coaching, training, performance improvement counseling, and retention activities. Maintains frequent and delightful communication with residents' families. Qualifications Strong passion for managing and developing other Associate's degree a plus Ability to work in a team environment. Strong communication and interpersonal skills. Empathy for the challenges experienced by residents, families and team members and the problem-solving skill sets to support them. Strong computer skills and ability to interact with a variety of electronic devices. Ability to communicate effectively verbally and in writing using the English language. Ability to handle multiple tasks simultaneously. Ability to work a flexible schedule, including weekends and holidays. Team Member Benefits & Perks* Medical, Dental, & Vision Insurance 401(k) with Company Match! Paid Time Off and Holidays Company-Paid Basic Life Insurance Voluntary Short-Term Disability Company-Paid Long-Term Disability Health Reimbursement Account/Health Savings Account Flexible Spending Accounts Education assistance - up to $5,000 per calendar year! Leadership Development & Career Advancement Real-time Access to Earned Wages Referral Bonuses Employee Assistance Program *Benefits vary by full-time, part-time, and PRN status. New Perspective is an Equal Opportunity Employer. INDNP

Aunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best-provide healthcare and wellness. Position Title: Regional Team Supervisor Location: Kankakee, IL OR Danville, IL Hourly Rate: $27.00 - $28.84 SUMMARY Under the direct supervision of the Program Manager, the Regional Team Supervisor oversees program operations across an assigned region, ensuring high-quality service delivery, ongoing program development, and effective risk management. This role provides leadership and supervision to program staff, focusing on performance monitoring, professional development, and adherence to agency standards. The Supervisor conducts session observations, file reviews, and regular check-ins to assess staff performance, track outcomes, and ensure compliance with program goals and requirements. Additionally, this role collaborates with community partners to strengthen services, coordinate resources, and address potential risks, while fostering a culture of accountability, safety, growth, and excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES * Oversee daily program operations across the assigned region, ensuring participant-centered service delivery and continuous program improvement. * Provide ongoing supervision, coaching, and feedback to staff, emphasizing professional growth, skill development, and accountability. * Conduct session observations and review participant files to ensure high-quality documentation and compliance with standards. * Monitor performance metrics and productivity to identify areas for improvement and implement corrective action as needed. * Facilitate regular team meetings to promote communication, problem-solving, and collaboration. * Ensure compliance with all agency, funder, and accreditation requirements, including the timely submission of program reports and data. * Foster strong relationships with funders, community partners, and service providers to coordinate care and maximize impact. * Oversee staff workloads, clarify responsibilities, and ensure equitable distribution of assignments. * Provide direct supervision and serve as an emergency backup for staff during crisis situations, including after-hours support. * Participate in after-hours crisis rotation as the immediate supervisor for on-call staff. * Lead or coordinate staff training, onboarding, and ongoing professional development. * Maintain adherence to safety and risk management protocols to protect staff and participants. * Attend required supervision sessions, agency meetings, and professional training. * Complete all Core Curriculum trainings required for the position. * Perform other related duties as assigned. TRAUMA-INFORMED CARE Ensure all program operations and staff interactions reflect trauma-informed care principles, emphasizing: * Safety: Physical and emotional safety for participants and staff. * Self-Regulation: Managing emotions and modeling stability in challenging situations. * Supportiveness: Building respectful and caring relationships. * Strengths-Based Approach: Focusing on and reinforcing participant and staff strengths. * Self-Care: Promoting staff well-being and managing secondary trauma. Incorporate the 7 Essential Ingredients (7ei) framework: Prevalence, Impact, Perspective Shift, Regulation, Relationship, Reason to Be, and Caregiver Capacity. QUALIFICATIONS Education and/or Experience * Bachelor's degree (BA/BS/BSW) required; Master's degree (MA/MS/MSW) preferred. * Two or more years of related experience in program supervision, crisis intervention, or youth services preferred. Other Qualifications * Must be available to work evenings and weekends. * Must have a valid Illinois driver's license and maintain automobile insurance. * Must be able to respond to crisis calls within designated timeframes. * Must be able to transport participants in personal vehicle as needed. * Must be flexible in scheduling and able to carry an agency-issued cell phone at all times. AGE-SPECIFIC CARE Supports individuals across the lifespan, including children, adolescents, young adults, and families. POPULATIONS SERVED Provides services to diverse and at-risk populations, including those impacted by abuse, neglect, homelessness, behavioral health challenges, and family crises. COMPENSATION AND BENEFITS * Competitive Pay: $27.00 - $28.84/hour * Health, Dental, and Vision Insurance * Disability & Life Insurance * Paid Vacation, Sick Days, and Holidays * Retirement Plan * Employee Assistance Program (EAP) * Employee Discounts on services such as cell phones, restaurants, and more Aunt Martha's Health & Wellness is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status.

Part time position delivers excellent service to all members, guests, and program participants by greeting every person as they enter the facility, registering participants for membership and programs, accurately handling payment transactions, and promoting and providing information about programs and membership. Hours availalble day time and evenings. Employee Benefits YMCA Usage - Facility usage is free for all employees. Immediate family members may use the YMCA at a discounted monthly price. Immediate family members are as follows: spouse, domestic partner, dependent children and other dependents living within the same household. Program Fees-Except for certain exceptions, program fees will be reduced by 25% for all employees and their immediate family.* While not working, an employee of the Y can use the child watch service for free up to a 2 hour daily limit. While working, child watch is free and unlimited. Retirement Options available Essential Functions: Greet every member throughout the facility, preferably by name. Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention. Interviews and/or tours prospective members; sells memberships. Builds relationships with members; helps members connect with one another and to the YMCA. Registers members for programs and membership and accurately enters transactions using DAXKO computer system. Handles and resolves membership concerns using positive can do attitude and exercising good judgment-making skills. Informs supervisor of unusual situations or unresolved issues. Prepares incident/accident reports per established Y risk management procedures. Applies all YMCA policies dealing with member services. Attends staff meetings and stays up to date on all programs and events at or associated with the Y. Distributes locker keys, towels, and sports equipment. Conducts Aquatic/Locker Room checks. Keeps lobby and Welcome Desk area clean and performs light housekeeping duties as needed. Other duties as assigned. YMCA Competencies (Leader): Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Requirements Qualifications: Certifications required within 30 days of hire: CPR/AED, and First Aid. Excellent interpersonal and problem solving skills. Ability to connect with people of diverse backgrounds. Previous customer service, sales or related experience. Maintains a professional appearance and communication skills. Basic knowledge of computers. Display ability to learn and understand DAXKO computer system. Completion of all required safety trainings. Physical Demands: Frequent sitting, standing, and walking for extended periods of time. Occasional push/pull/carry/lift up to 25 lbs. Ability to respond to emergency situations. The Mattoon Area Family YMCA is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws. Salary Description $15.00 per hour

Supervises the production/packaging line(s) to make sure the operations are as fluent as possible, resetting errors, coordinating operators as needed, and helping with downtime and scrap issues to achieve performance targets. Essential Duties and Responsibilities: include the following. Other duties may be assigned. Always follow all Company Safety policies and procedures. Takes all actions and necessary steps to deliver quality products to our customer. Communicates daily and any special needs to operations area leader. Lead all changeovers to meet the changeover target. Responsible for ensuring correct materials are at the production/packaging lines to produce quality products. Supports the updating of all required shift documentation such as shift scrap/downtime entries, and all SPQDC reports. Assists with continuous improvement projects such as Scrap Reduction, Downtime Reduction, etc… Supports Operations Area Leader / Director of Operations that all procedures and policies are followed. Develop and record training documentation for hourly employees along with training the personnel of the assigned areas. Inform Directors of Operations / Operations Area Leader on any personnel issues or line issues. Regulates staffing levels to optimize labor efficiency Monitors and records daily attendance of operators along with any performance topics. Maintains established GMP's, SQF, HACCP, and housekeeping standards for all work areas on production floor. Evaluation and interpretation of production data (Collect and analyze data, making comments and recommendations to Maintenance/Engineering and Quality Department) Troubleshoot minor maintenance errors on the machines within production/packaging areas following company procedures and policies. Supports Maintenance on emergency machine repairs Supervisory Responsibilities: Lead and direct hourly employees as needed. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or (GED) required Ability to read with comprehension to a 9th grade level. Computer and Technology Skills: Basic use of computer with Windows operating system, Microsoft office suite software, SAP, ADP, Ignition, and Moby System. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. German language speaking skills is another advantage. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and ability to apply concepts such as: fractions, percentages, ratios and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is required to stand, walk, sit, and talk and hear. The employee must regularly lift and / or move up to 15 pounds, frequently lift and / or move up to 30 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus. Allergen Awareness Products produced in this facility may contain the following allergens: Egg, Shellfish, Fish, Gluten. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. s are not intended to create a contract, nor are they to be construed to constitute contractual obligations of any kind or a contract of employment between Saturn Petcare Inc. and any of its employees. The provisions of job descriptions have been developed at the discretion of management and may be amended or cancelled at any time by Saturn Petcare Inc. with or without notice. Employment with Saturn Petcare Inc. is voluntarily entered, and the employee is free to resign at will at any time, with or without cause. Similarly, Saturn Petcare Inc. may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is not violation of applicable federal or state law.

DON'T MISS OUT ON THIS NEW AND EXCITING OPPORTUNITY! TIP TOP CAR WASH IS EXPERIENCING UNPRECENTED GROWTH! We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match. Think you have what it takes? Apply today! Multiple positions available including Management and Non-management. Benefits: Competitive Pay + Opportunity to Earn a Monthly Bonus ***FREE CAR WASHES***· · Paid Time Off · Continuing Education reimbursement $2500 annually · Flexible schedules/work life balance · Refer a friend $200 bonus · Paid Training/Career Path Development · Free Uniforms Full-time OR Part-time Positions available Position Overview: The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. Qualifications Qualifications: Ability to display courteous and professional attitude Excellent customer service skills to ensure optimum customer satisfaction Strong ability to work flexible hours, such as evenings and weekends Ability to work standing over long periods of time Ability to lift items of moderate weight Ability to work outdoor and be efficient in all weather conditions Ability to interact ethically with fellow employees and customers Excellent written and oral communication skills, as well as interpersonal skills Strong ability to handle the physical demand of the job Ability to follow directions and correctly implement tasks. Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance **Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management's reason for their job description. **

Are you ready to join one of the most trusted brands in the world? Join the LEGO Brand Retail team as a full-time Team Leader and be a role model as you provide a brand experience for our customers. This full-time Team Leader will provide training to enhance the team's ability to exceed our high standards of customer service, product knowledge and sales. Experience the pride, commitment and shared sense of responsibility · Maximize profitable sales by the regular review of sales and margin information · Assist to ensure that appropriate and effective space management techniques are utilized · Ensure that the store graphics system (including pricing) is maintained effectively, with a focus on customer service and maximizing profitable sales · Ensure that all fixtures are always replenished · Evaluate and communicate on competitor visual merchandising techniques, identifying opportunities to develop our business further · Train Sales Associates on visual merchandising techniques according to LEGO Brand Retail guidelines · Motivate and develop a high-performance team by sharing the LEGO Brand, Vision and Values Deliver inspirational retail experiences built on LEGO Brand values The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As a Team Leader for LEGO Brand Retail, you are the face of our company. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell. Do you have what it takes to inspire and develop the builders of tomorrow? · Leadership and/or management experience in a retail store environment · Delivery of Employee training · Cash handling and inventory/sales auditing · Point of sale automated systems · Merchandise maintenance and visual merchandising · Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and the ability to adjust focus. Involves lifting at least 30 lbs. · Must have full availability to work 40 hours per week Join the LEGO Brand Retail Team! Share our commitment to providing an active hands-on experience that encourages imagination and creativity through in-store play. Use the APPLY NOW button above or below. The hourly wage for the position has a range of $21.45 to $22.85 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here are some of what to expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme Your workplace - You'll find this at the top of this advert and when you join the team, we'll confirm this with you. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.” The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make ***************** accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at **************, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. Just imagine building your dream career. Then make it real. Join the LEGO team today.

Job DescriptionDescription: Assist persons with disabilities in pursuing their personal futures and goals through residential supports and community integration. Assist with the design, implementation and monitoring of support plans to ensure meaningfulness. Act as a mentor and support to ensure successful outcomes for people served through programs. Maintain case records and documentation for persons/locations assigned. Uphold and promote the agency's mission statement. Supervisory Responsibilities: A. Residential Team 1. Will provide assistance as needed to cover staff absences. 2. Will assume on-call responsibilities as needed. 3. Oversee medical documentation. Making sure staff are submitting medical forms as appointments are attended to be uploaded into the client electronic files. 4. Create, maintain, and approve staff schedules. Submit to the Residential Administrative Assistant for entry into the system. 5. Other duties as assigned. Duties/Responsibilities: A. Planning 1. Assist individuals with developing monthly budgets, weekly schedules menus, grocery shopping lists and goals while monitoring dietary needs. 2. Provide on-going monitoring of ISP to ensure success and make suggestions to the Program Coordinator should changes need to be made. B. Communication 1. Encourage and facilitate the development of relationships for participants within the community. 2. Maintain open lines of communication with family members, funding sources, team members, and other providers. 3. Ensure staff communication is maintained within the residence. 4. Ensure confidentiality is maintained. 5. Provide weekly electronic updates to the Program Coordinator and Director of Residential Services. C. Financial 1. Maintain financial documentation (i.e. bank statements, bills, checking account register, receipts for use by the Residential Administrative Assistant in helping clients pay their monthly bills. D. Medical 1. Coordinate and attend consumer medical appointments or appoint a designee if unable to attend. 2. Report on medical concerns to Program Coordinator and/or Director of Residential Services. 3. Oversee administration of medications in accordance with support plans and agency policies. 5. Maintain medication storage according to funding source and agency policy. 6. Maintain first aid and safety supplies in the home. E. Assurance 1. Monitor the home to ensure a safe, clean and home-like environment is maintained. 2. Develop/maintain safety procedures within assigned locations in accordance with agency policies. 3. Ensure safety/emergency drills are practice as required. F. Case Records 1. Update information as necessary and maintain participant files and case records in accordance with agency, funding source and CARF standards. Assuring all pertinent records are submitted to be uploaded into the client electronic file. 2. Provide input and assist with the development of Individual Service Plans. 3. Prepare monthly progress reports for the Program Coordinator. G. Program Responsibilities 1. Oversee behavior plans making sure staff tracks any client behavioral issues. 2. Attend conferences and meetings as required. 3. Act as a liaison to family members, case managers and other providers. H. Sycamore Services Team 1. Champion organizational mission, vision and philosophies. 2. Maintain confidentiality of consumer and personnel information and records. *Other duties as assigned. Requirements: 1. Excellent people, written, and communication skills. 2. Ability to work flexible, non-standard hours. 3. Valid driver's license and dependable transportation. 4. Basic computer skills for date entry and email. Education and Experience: High School Diploma or GED required. Experience working with people with disabilities required. Demonstrated ability to organize a household and teach others. Physical Requirements: Ability to lift up to 35 pounds; upper body leverage strength required

Job Description Cummins Behavioral Health Systems, Inc. is seeking creative, clinical candidates with strong leadership skills for a career as a School Based Team Lead. Qualified candidates should have a background in social work, counseling, or in mental health and have a passion to impact helping families within Putnam County. The Team Leader would provide support and services to our clinical teams working school-aged children. Why Work in Putnam County, Indiana? Putnam County offers a unique blend of small-town charm and modern amenities, making it an ideal place to live and work. Here are just a few reasons to consider working in Putnam County: Natural Beauty: Putnam County is home to stunning outdoor spaces, with opportunities for hiking, fishing, and other recreational activities. It's the perfect setting for nature lovers and outdoor enthusiasts. Affordable Living: Enjoy a lower cost of living compared to larger cities, with affordable housing options and a high quality of life, making it an ideal place for both career and personal fulfillment. Strong Community: The residents of Putnam County are known for their kindness and tight-knit community. You'll feel welcomed by your neighbors and supported in your professional role. Family-Friendly Atmosphere: Putnam County boasts excellent schools and a variety of programs for children and families, making it a great place to settle down and raise a family. Convenient Location: Though it offers a peaceful rural setting, Greencastle is just a short drive away from major cities like Indianapolis, Terre Haute, and Bloomington, providing easy access to cultural, professional, and recreational opportunities. Essential Functions as a Team Leader Provide ongoing training and technical assistance designed to promote team-based performance improvement initiatives Ensure that reporting, safety, facility, equipment, and other business unit needs are met Responsible for staff supervision, staff selection, and feedback on performance evaluations Ensure that all new direct service staff receives a comprehensive non-clinical, clinical and corporate compliance orientation Provide for/arrange staff training and professional development activities to meet the needs of direct service staff. As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health for the fourth year , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being. Education/Experience: Bachelor's degree in Social Work, Mental Health Counseling, or Marriage and Family Therapy or related human services degree, Or Masters degree in behavioral health, social work, counseling or other related field. Benefits Include: Competitive salaries Excellent work life balance (paid time off and holidays) Professional and Leadership Training and advancement Diverse career tracts Comprehensive insurance package Clinical support from leaders in field Matching contributions to your 401K program Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Powered by ExactHire:176163

Job Description Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Receives cash from customers or team members in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another team member's shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.

Aunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best-provide healthcare and wellness. Position Title: Regional Team Supervisor Location: Kankakee, IL OR Danville, IL Hourly Rate: $27.00 - $28.84 SUMMARY Under the direct supervision of the Program Manager, the Regional Team Supervisor oversees program operations across an assigned region, ensuring high-quality service delivery, ongoing program development, and effective risk management. This role provides leadership and supervision to program staff, focusing on performance monitoring, professional development, and adherence to agency standards. The Supervisor conducts session observations, file reviews, and regular check-ins to assess staff performance, track outcomes, and ensure compliance with program goals and requirements. Additionally, this role collaborates with community partners to strengthen services, coordinate resources, and address potential risks, while fostering a culture of accountability, safety, growth, and excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee daily program operations across the assigned region, ensuring participant-centered service delivery and continuous program improvement. Provide ongoing supervision, coaching, and feedback to staff, emphasizing professional growth, skill development, and accountability. Conduct session observations and review participant files to ensure high-quality documentation and compliance with standards. Monitor performance metrics and productivity to identify areas for improvement and implement corrective action as needed. Facilitate regular team meetings to promote communication, problem-solving, and collaboration. Ensure compliance with all agency, funder, and accreditation requirements, including the timely submission of program reports and data. Foster strong relationships with funders, community partners, and service providers to coordinate care and maximize impact. Oversee staff workloads, clarify responsibilities, and ensure equitable distribution of assignments. Provide direct supervision and serve as an emergency backup for staff during crisis situations, including after-hours support. Participate in after-hours crisis rotation as the immediate supervisor for on-call staff. Lead or coordinate staff training, onboarding, and ongoing professional development. Maintain adherence to safety and risk management protocols to protect staff and participants. Attend required supervision sessions, agency meetings, and professional training. Complete all Core Curriculum trainings required for the position. Perform other related duties as assigned. TRAUMA-INFORMED CARE Ensure all program operations and staff interactions reflect trauma-informed care principles, emphasizing: Safety: Physical and emotional safety for participants and staff. Self-Regulation: Managing emotions and modeling stability in challenging situations. Supportiveness: Building respectful and caring relationships. Strengths-Based Approach: Focusing on and reinforcing participant and staff strengths. Self-Care: Promoting staff well-being and managing secondary trauma. Incorporate the 7 Essential Ingredients (7ei) framework: Prevalence, Impact, Perspective Shift, Regulation, Relationship, Reason to Be, and Caregiver Capacity. QUALIFICATIONSEducation and/or Experience Bachelor's degree (BA/BS/BSW) required; Master's degree (MA/MS/MSW) preferred. Two or more years of related experience in program supervision, crisis intervention, or youth services preferred. Other Qualifications Must be available to work evenings and weekends. Must have a valid Illinois driver's license and maintain automobile insurance. Must be able to respond to crisis calls within designated timeframes. Must be able to transport participants in personal vehicle as needed. Must be flexible in scheduling and able to carry an agency-issued cell phone at all times. AGE-SPECIFIC CARE Supports individuals across the lifespan, including children, adolescents, young adults, and families. POPULATIONS SERVED Provides services to diverse and at-risk populations, including those impacted by abuse, neglect, homelessness, behavioral health challenges, and family crises. COMPENSATION AND BENEFITS Competitive Pay: $27.00 - $28.84/hour Health, Dental, and Vision Insurance Disability & Life Insurance Paid Vacation, Sick Days, and Holidays Retirement Plan Employee Assistance Program (EAP) Employee Discounts on services such as cell phones, restaurants, and more Aunt Martha's Health & Wellness is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status.