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The differences between customer service team leads and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service team lead, becoming a customer service leader takes usually requires 4-6 years. Additionally, a customer service team lead has an average salary of $36,623, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a customer service team lead include HR, inbound calls and product knowledge. The most important skills for a customer service leader are POS, sales floor, and store management.
| Customer Service Team Lead | Customer Service Leader | |
| Yearly salary | $36,623 | $33,791 |
| Hourly rate | $17.61 | $16.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 249,105 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 39% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Customer service team leads and customer service leaders have different pay scales, as shown below.
| Customer Service Team Lead | Customer Service Leader | |
| Average salary | $36,623 | $33,791 |
| Salary range | Between $28,000 And $47,000 | Between $27,000 And $41,000 |
| Highest paying City | Baltimore, MD | Tacoma, WA |
| Highest paying state | Rhode Island | Washington |
| Best paying company | Santander Bank | University of California, Berkeley |
| Best paying industry | Insurance | Transportation |
There are a few differences between a customer service team lead and a customer service leader in terms of educational background:
| Customer Service Team Lead | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer service team leads' and customer service leaders' demographics:
| Customer Service Team Lead | Customer Service Leader | |
| Average age | 40 | 47 |
| Gender ratio | Male, 35.2% Female, 64.8% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |