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The differences between customer service team leads and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service team lead and a customer service trainer. Additionally, a customer service team lead has an average salary of $36,623, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service team lead include HR, inbound calls and product knowledge. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service Team Lead | Customer Service Trainer | |
| Yearly salary | $36,623 | $32,452 |
| Hourly rate | $17.61 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 249,105 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service team leads and customer service trainers have different pay scales, as shown below.
| Customer Service Team Lead | Customer Service Trainer | |
| Average salary | $36,623 | $32,452 |
| Salary range | Between $28,000 And $47,000 | Between $25,000 And $40,000 |
| Highest paying City | Baltimore, MD | Tacoma, WA |
| Highest paying state | Rhode Island | Alaska |
| Best paying company | Santander Bank | Salesforce |
| Best paying industry | Insurance | Telecommunication |
There are a few differences between a customer service team lead and a customer service trainer in terms of educational background:
| Customer Service Team Lead | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service team leads' and customer service trainers' demographics:
| Customer Service Team Lead | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.2% Female, 64.8% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |