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The differences between customer service technicians and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service technician, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Customer Service Technician | Customer Service Administrative Assistant | |
| Yearly salary | $36,757 | $33,741 |
| Hourly rate | $17.67 | $16.22 |
| Growth rate | -4% | -8% |
| Number of jobs | 282,953 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 38% |
| Average age | 40 | 50 |
| Years of experience | 12 | 2 |
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Customer service technicians and customer service administrative assistants have different pay scales, as shown below.
| Customer Service Technician | Customer Service Administrative Assistant | |
| Average salary | $36,757 | $33,741 |
| Salary range | Between $27,000 And $49,000 | Between $28,000 And $40,000 |
| Highest paying City | Newark, DE | Everett, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | GAVS Technologies | Uline |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a customer service technician and a customer service administrative assistant in terms of educational background:
| Customer Service Technician | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between customer service technicians' and customer service administrative assistants' demographics:
| Customer Service Technician | Customer Service Administrative Assistant | |
| Average age | 40 | 50 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 6% |