Customer service technician vs customer service representative manager

The differences between customer service technicians and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service technician and a customer service representative manager. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Customer service technician vs customer service representative manager overview

	Customer Service Technician	Customer Service Representative Manager
Yearly salary	$36,757	$32,048
Hourly rate	$17.67	$15.41
Growth rate	-4%	-4%
Number of jobs	282,953	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer service technician do?

A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Customer service technician vs customer service representative manager salary

Customer service technicians and customer service representative managers have different pay scales, as shown below.

	Customer Service Technician	Customer Service Representative Manager
Average salary	$36,757	$32,048
Salary range	Between $27,000 And $49,000	Between $25,000 And $41,000
Highest paying City	Newark, DE	San Jose, CA
Highest paying state	Massachusetts	California
Best paying company	GAVS Technologies	First Book
Best paying industry	Manufacturing	Finance

Differences between customer service technician and customer service representative manager education

There are a few differences between a customer service technician and a customer service representative manager in terms of educational background:

	Customer Service Technician	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer service technician vs customer service representative manager demographics

Here are the differences between customer service technicians' and customer service representative managers' demographics:

	Customer Service Technician	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 58.4% Female, 41.6%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service technician and customer service representative manager duties and responsibilities

Customer service technician example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Create a PowerPoint presentation for training of the procedures for future employees.
Maintain a classroom where children are surrounded by words, math, and charts.
Provide customer service by utilizing POS terminal systems.
Create interactive PowerPoint structures for artists to continue in development.
Demonstrate superb organizational and multitasking abilities

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer service technician vs customer service representative manager skills

Common customer service technician skills

Basic Math, 33%
Math, 20%
Pathogens, 12%
Customer Service, 6%
Technical Support, 4%
Strong Customer Service, 3%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Office and Administrative Industry
Customer Service Technician
Customer Service Technician vs Customer Service Representative Manager

Updated January 8, 2025

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