Customer services coordinator vs customer service representative

The differences between customer services coordinators and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer services coordinator and a customer service representative. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a customer services coordinator include data entry, work ethic and logistics. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer services coordinator vs customer service representative overview

	Customer Services Coordinator	Customer Service Representative
Yearly salary	$35,520	$32,260
Hourly rate	$17.08	$15.51
Growth rate	-4%	-4%
Number of jobs	246,525	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Customer services coordinator vs customer service representative salary

Customer services coordinators and customer service representatives have different pay scales, as shown below.

	Customer Services Coordinator	Customer Service Representative
Average salary	$35,520	$32,260
Salary range	Between $27,000 And $45,000	Between $25,000 And $41,000
Highest paying City	Richmond, CA	Des Moines, WA
Highest paying state	Massachusetts	Washington
Best paying company	Stanford University	Oracle
Best paying industry	Finance	Insurance

Differences between customer services coordinator and customer service representative education

There are a few differences between a customer services coordinator and a customer service representative in terms of educational background:

	Customer Services Coordinator	Customer Service Representative
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer services coordinator vs customer service representative demographics

Here are the differences between customer services coordinators' and customer service representatives' demographics:

	Customer Services Coordinator	Customer Service Representative
Average age	40	40
Gender ratio	Male, 25.3% Female, 74.7%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer services coordinator and customer service representative duties and responsibilities

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer services coordinator vs customer service representative skills

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Customer Services Coordinator
Customer Services Coordinator vs Customer Service Representative

Updated January 8, 2025

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