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Customer Support Manager
Eaton Corporation 4.7
Customer success manager job in Asheville, NC
Eaton's Electrical North American Sales division is currently seeking a Customer Support Manager to join their team. This position is located in Arden, NC. Relocation assistance is available for candidates who reside outside a 50-mile radius of this location. This exciting opportunity provides the chance to lead mission‑critical OEM and global support functions within EatonCare, shaping strategy and driving customer excellence across a multi-billion dollar business. You will leverage cross‑functional partnerships to improve processes, performance metrics, and the customer experience for OEM and international stakeholders. The expected annual salary range for this role is $141000 - $207000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. **What you'll do:** **Lead the EatonCare OEM Team** - Manage a centralized team that includes an Application Engineer, two Project Managers, and Team Leaders. The team is responsible to provide pre-sale and post-sale support for the OEM sales vertical. This includes Electrical and Machinery OEM, HVAC, Core Competitor accounts, and selective alternative channel partners. - Implement OEM customer sales and support strategies, while driving the organization toward achieving world-class customer service levels. - Manage the continuous improvement of pre- and post- order sales support functions specifically targeting the needs of OEM customers. - Scope of organizational responsibility is order entry, technical support, bill of material generation, pricing negotiation, configuration changes, sales lead generation, approval and construction drawing preparation and changes, order management, financial management including Z account customer claims, and warranty resolution. - Manage a team budget, develop appropriate team metrics, and creative problem solving. - Manager is a member of the EatonCare Leadership team and has direct input into the strategy and daily operations of the EatonCare operation. **Lead the EatonCare Global Team** - Manage a centralized team that includes Project Coordinators and Project Engineers. The team is responsible to provide post-sales support for international subsidiaries and customers purchasing legacy Eaton equipment for both components and assemblies. - Interact with Country Managers and sales executives to align with and support sales strategies. - Serve as point of escalation with our plants and U.S. Divisions and Product Line Managers. - Drive Continuous Improvement and efficiencies on the team, utilizing digital tools. - Collaborate with CHAMPS to identify upcoming orders and projects. **Serve as functional Manager for the CSC and CORE Teams in Queretaro, Mexico** - Assist in identifying training needs and help leverage resources to maintain organizational capabilities - Provide commercial guidance during customer escalations - Liaison to the product lines for this team - Coordinate and support divisional initiatives - Review team metrics monthly **Job Responsibilities** + Work closely with site leadership team to develop and implement the strategic initiatives of EatonCare and MCO/NAS Sales Operations. + Drive change and improvements through the OEM, Global and CSC support processes, maximizing the customer experience and driving customer loyalty. + Actively engage with OEM sales engineers, OEM sales management, OEM channel partners, OEMs to best understand the needs of the market and prioritize actions. Manager is also expected to engage with division VPGMs, Marketing Managers, Product Lines, Operatios Managers and Plant Managers. + Actively engage with Country Managers, CHAMPS, and sales executives to align with and support sales strategies. + Align resources to advance OEM initiatives and actively engage with OEM focused product lines to ensure voice of the customer is reviewed. + Assist in communicating the vision for OEM support within Eaton to ensure that the direction of the organization is clearly understood and is strongly tied to the objectives of MCO and NAS.Build relationships with senior sales management and product line management to assist in the development of marketing and product line sales and pricing strategies for OEM, and Global sales. + Determine best industry practices and policies through collection of customer satisfaction data and benchmarking. Make appropriate structural and procedural changes across all technical and non-technical functions of the organization. Evaluates customer feedback (from customer surveys) and recommend action plans for improvement. Analyze market information and communicates trends. + Define performance metrics and evaluates and interprets data to drive performance improvement and productivity throughout the organization. + Leverage EBS tools and processes to effectively manage the team and drive improvement. This includes full implementation of TalentHub, providing timely performance feedback and coaching to all members of the team. **Qualifications:** **Required (Basic) Qualifications:** - Bachelor's degree from an accredited institution - Minimum ten (10) years in customer facing roles with strong channel and field sales experience - Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. **Preferred Qualifications:** - Bachelor's Degree in Engineering or Business. - Operations experience - An understanding of tools such as Vista, SAP, Bid Manager, Power Bi, Salesforce, Order Center, and Project Center **Skills** - Strong negotiation skills required - Strong communication skills are required - Ability to leverage resources and influence without authority is required - Knowledge of OEM and other vertical sales processes, programs, and products is preferred - Experience in setting and implementing strategy is preferred - Experience with EBS tools and the EBE process is preferred - Experience with CRM applications is preferred - Manager of people Experience is preferred We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at ************** to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (********************************************* for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
$141k-207k yearly 34d ago

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Part-Time Customer Service Manager
Michaels 4.2
Customer success manager job in Asheville, NC
Store - ASHEVILLE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
$36k-65k yearly est. Auto-Apply 60d+ ago
Client Services Manager
Bayada Home Health Care 4.5
Customer success manager job in Asheville, NC
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Asheville, NC Assistive Home Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients. Responsibilities for a Client Services Manager: Provide superior customer service and quality home care Focus on managing coordination of client services and emergent scheduling issues Manage your Client Services Manager caseload while proactively growing it Build lasting relationships with clients, referral sources, payors and community organizations Develop strong, communicative relationships with the team Maintain effective fiscal management of your caseload by monitoring metrics Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees Qualifications for a Client Services Manager: Bachelor degree is required Prior medical office or home care experience preferred Prior supervisory experience a plus Demonstrated record of successfully taking on increased responsibility (goal achievement) Ambition to grow and advance beyond current position Strong computer skills required (electronic medical record) Excellent communication and interpersonal skills Why you'll love BAYADA: BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business. Award-winning workplace: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor. Weekly pay Work life balance: Monday-Friday 8:30-5 PM schedule Weekly bonus potential AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence. Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more. Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more. Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more Check out our blog: **************************************** Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
$28k-47k yearly est. Auto-Apply 25d ago
Client Services Manager - Assistant Manager
Pegasus Residential 4.2
Customer success manager job in Asheville, NC
How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or experienced! Do you want to prove yourself, show what you can do? We invest in our associates, challenge them, give them the tools to succeed, and allow them to control their own future. We strive to promote from within, so if you want to move up quickly, you can! Your Role as a Client Services Manager: Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident retention, marketing the community, and handling administrative and financial responsibilities for your community. As a client services manager, you are required to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management. Maturity and good judgment is a necessity…you serve as the individual responsible for the community in the absence of the Property Manager. If you're a role model to peers, someone who advocates on behalf of your team to enhance individual performance while providing excellent service to internal and external customers, we want to speak with you! Proactive, organized professionals with a team-player mindset and a passion to exceed expectations thrive in this role. Qualifications: * Hold or be working to attain the professional designation of Certified Apartment Manager or Accredited Property Manager. * High school degree or equivalent; college education preferred. * At least one year practical experience as either a Leasing Consultant, or Assistant Community Manager.
$36k-66k yearly est. 30d ago
Community Engagement Manager
Centerwell
Customer success manager job in Asheville, NC
**Become a part of our caring community and help us put health first** The Community Engagement Manager will play a pivotal role in expanding our patient base, enhancing our presence, and fostering meaningful relationships within the community. This position is responsible for leading a dynamic team of professionals dedicated to driving new patient acquisition through strategic outreach and engagement initiatives. Location: Asheville NC **Responsibilities:** + Lead, mentor, and manage a team of community engagement professionals to achieve performance targets. + Facilitate training programs to enhance team skills in community outreach and patient acquisition. + Develop and execute comprehensive community engagement strategies to drive new patient acquisition. + Build and maintain strong relationships with local organizations, businesses, and community leaders. + Organize and participate in community events and health fairs to engage potential patients. + Monitor and analyze patient acquisition data and campaign performance to assess effectiveness and identify areas for improvement. + Ensure all community engagement activities comply with healthcare regulations and organizational policies. Stay informed about industry trends and best practices **Use your skills to make an impact** **Required Qualifications:** + Bachelor's degree in business, marketing, or 5 years of related experience. + 3+ years of experience in field sales, with at least 1 year in a leadership role. + Proven track record of meeting and exceeding sales targets. + Strong understanding of the senior healthcare industry, particularly Medicare Advantage and value-based care. + Excellent communication, negotiation, and interpersonal skills. + Strong leadership and team management abilities. + Ability to analyze data and market trends to inform strategic decisions. + Strong proficiency in CRM software (Salesforce) and Microsoft Office suite. + This role is part of Humana's Driver safety program and, therefore, requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits. + This is a field sales position, not work from home, and may require evening or weekend hours. **Preferred Qualifications:** + Bilingual Spanish **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
$86.3k-118.7k yearly 33d ago
Commercial Relationship Manager
United Community Bank 4.5
Customer success manager job in Hendersonville, NC
United Community Bank is hiring a Commercial Relationship Manager (CRM). The CRM is a Senior Commercial banking and sales professional responsible for new business acquisition and the deepening of an existing client relationships. The ideal candidate will have a solid understanding of commercial credit and commercial banking services and must also possess strong sales and relationship building acumen. What You'll Do Develop and grow relationships. This includes making loans, obtaining deposit integrating cash management services and offering other bank services. Actively monitor the financial health of the relationships you manage and be able to clearly communicate any changes or new opportunities to internal partners. Establish yourself in the market through exemplary customer service, creative thinking/idea sharing, and relentless networking Direct and supervisor the entire loan closing process to ensure adherence to company loan policies and procedures Provide guidance to credit analysts and/or portfolio managers Take a balanced approach to quality, profitability, and growth Advocate for your clients within the context of United Community's credit standards and current economic conditions Network with clients to identify avenues for new business opportunities Requirements For Success Bachelor's Degree in business, economics, finance or accounting OR equivalent combination of education, training, and experience 5+ years of commercial and/or middle market banking experience Strong understanding of credit, commercial products, and financial statement analysis Sales and relationship building skills Proven ability to achieve individual goals while working within a team-based sales environment Proven ability to effectively communicate historical, current, and projected financial trends, ratios, and risks to clients and bank-internal partners alike Proven ability to work independently toward reaching and exceeding quarterly and annual goals Active in the Community through industry groups, networking events, and board/volunteer services Conditions of Employment Must be able to pas a criminal background & credit check FLSA Status: Exempt Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $0.00 - USD $0.00 /Yr.
$78k-100k yearly est. Auto-Apply 25d ago
Customer Account Manager
Swift Transportation 4.1
Customer success manager job in Greer, SC
Schedule: Monday-Friday 8am-5pm Compensation: $23-27 depending on expereince and qualifications. Who We Are: Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift. Job Responsibilities: What you will do Provide customer account services to high exposure or major account(s). Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight. * Lead and solicit business from a specific or assigned number of customers by using daily available capacity. * Serve as an extension of Sales to expand business revenue. * Manage territorial balance of capacity and freight while achieving high service levels. * Maintains knowledge of customer contractual requirements. * Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition. Copy and paste URL into browser to view full description: ************************************************************ Qualifications: What you need to bring * 2+ years' experience in Customer Service or Sales required. * Previous experience in transportation preferred. * Must be able to set priorities. * Must be able to work in a fast-paced team environment. * Must be able to adapt to changing priorities. * Bachelor's degree or equivalent combination of education and/or experience required. What we offer: Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors. Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters. The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
$23-27 hourly Auto-Apply 11d ago
Area Sales Manager
Enhabit Home Health & Hospice
Customer success manager job in Marion, NC
Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: 30 days PDO - Up to 6 weeks (PDO includes company observed holidays) Continuing education opportunities Scholarship program for employees Matching 401(k) plan for all employees Comprehensive insurance plans for medical, dental and vision coverage for full-time employees Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees Flexible spending account plans for full-time employees Minimum essential coverage health insurance plan for all employees Electronic medical records and mobile devices for all clinicians Incentivized bonus plan Responsibilities Enhabit Home Health & Hospice is searching for an experienced account executive to join our team as an Area Sales Manager. We offer a structured, fast paced environment with exceptional benefits. Responsibilities include: Represent Enhabit in activities involving professional relationships with physicians, hospitals, public health agencies, nurses' associations, state and county medical societies to apprise them of the availability of services. Implement programs and protocols that provide improved home health care and hospice services. Serve as a public awareness representative for Enhabit. Responsible for public education relative to home health care and hospice services available through the agency and methodologies for obtaining such services. Responsible for meeting and/or exceeding referral and admission goals as set by Division Manager. Qualifications Previous home health or hospice sales experience is preferred, but talent and demonstrated sales performance is equally important. Must have a college degree, or at least one year of sales or business experience, or be a licensed nurse. Ability to develop and support referral source relationships. Ability to thrive in a fast paced environment. Must be comfortable with making cold calls. Ability to execute presentations to physicians with confidence and composure. Exceptional and consistent customer service skills. Impeccable verbal and written communication skills. Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
$64k-104k yearly est. Auto-Apply 40d ago
Building Sales Manager
Freudenberg 4.3
Customer success manager job in Asheville, NC
Working at Freudenberg: We will wow your world! Responsibilities: Champion Partner Success: Deliver high-impact training, energize sales teams, and provide expert guidance that fuels performance and builds lasting relationships. Own the Sales Journey: Track key projects and orchestrate engagement across the entire value chain - aligning every move with bold sales and profitability goals. Lead with Influence: Spearhead specification-driven sales by connecting with top decision-makers - from consulting engineers to building owners and government stakeholders. Solve with Strategy: Collaborate on technical support and marketing initiatives that address real customer challenges and promote solution-based selling. Drive Operational Excellence: Take the lead on CRM management, forecasting, budgeting, and strategic planning - shaping the future of our sales and marketing efforts. Qualifications: Bachelor's degree in business, marketing, engineering or another applicable field 4-10 years of experience in a sales position within a manufacturing environment Experience in building materials, construction materials, or textiles industry is a plus Ability to travel 50%-60% domestically The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg Performance Materials LP (USA)
$58k-103k yearly est. Auto-Apply 60d+ ago
Engagement Manager
Girl Scouts Carolinas Peaks To Piedmont, Inc.
Customer success manager job in Morganton, NC
Job DescriptionDescription: At Girl Scouts Carolinas Peaks to Piedmont, we build confidence and leadership and help girls across 40 counties in central and western North Carolina realize their full potential. Through our four program pillars - Life Skills, Entrepreneurship. Outdoors and STEM - girls develop a strong sense of self, positive values, a willingness to take on challenges, healthy relationships, and the skills to solve problems in their communities. Behind every badge earned and every experience delivered is a dedicated team committed to helping girls discover their strengths, grow courage and confidence, and make the world a better place. WORK LOCATION: Remote Hybrid role based in Hickory, NC & within assigned territory of Mitchell, McDowell, Rutherford, Polk, Burke, Avery, and Watauga Counties SUMMARY OF POSITION The Engagement Manager is accountable for reaching or exceeding membership targets in assigned jurisdiction by developing, implementing and assessing comprehensive, full-cycle, year- round recruitment and retention strategies to increase girl and volunteer membership. They develop and foster community partnerships with key stakeholders (school systems, business partners, community centers, etc.) to enhance recruitment opportunities. The Engagement Manager is responsible for membership lead identification and conversion, new volunteer recruitment and retention through onboarding/orientation and new leader first-year experience and ensuring operational health and growth of assigned service units. ACCOUNTABILITIES Research and analyze community demographics, membership statistics and needs and develop, design and conduct recruit and retention plan for girl and volunteer membership growth in designated geographic areas. Cultivate relationships with appropriate community leaders, organizations and businesses to increase the visibility of Girl Scouting in the community and provide recruitment opportunities. Establish and maintain appropriate volunteer support teams (service unit teams) to accomplish key priorities for recruitment and retention by selecting, appointing, supporting and coaching service unit specialists/service team volunteers to support troop level volunteers in providing troop-level programming. Ensure membership leads are successfully followed through the conversion pipeline, resulting in membership, including placement in troop or as an individually registered member. In partnership with the Girl Scout Experience Team, deliver new volunteer onboarding and orientation and develop and implement appropriate strategies to support first-year volunteers to enhance retention. Develop and leverage strategies to support the troop and service unit volunteer experience. Recruit, orient and provide placement opportunities for short-term, episodic volunteers in partnership with the Experience team. Serve as the main point of contact for assigned service units/geographic area volunteers for support services and resources and to provide pertinent information between service areas and council staff. Engage cross-functionally with teammates to fully support annual council membership recruitment and retention plans. Participate actively in developing environments that foster diversity, equity, inclusion and access through words, actions and attitude. Ensure work plans are designed to enhance the diversity of our membership. Perform other duties as necessary or assigned. Requirements: Core Competencies Sales Ambition & Drive Achieve Results Problem Solving Critical Thinking Project Management Relational Intelligence Time Management Marketing Knowledge Communication Qualifications Bachelor's degree in marketing, communication, non-profit management, leadership or related field or an equivalent combination of education and directly related experience. Experience in membership development and recruitment or a similar sales model. A successful track record in achieving sales-related goals and in delivering complex projects in a timely, accurate manner. Experience and comfort with data-driven decision-making. Ambition, drive and sense of urgency to achieve membership goals (sales). Strong verbal and written communication skills; comfort and ability to present to audiences of a variety of sizes and demographics. Willingness and ability to work regular and varied hours, including frequent evenings and some weekends. Experience with a variety of software including Microsoft Office is required. Salesforce or other CRM software experience is highly preferred. Additional Requirements Subscribe to the principles of the Girl Scout Movement and become and remain a registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont. Successfully pass criminal and driver background investigation. Valid state-issued driver's license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis and willingness and ability to travel throughout the council's geographic area. PHYSICAL DEMANDS & WORK ENVIRONMENT The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls, including the operation of computer keyboard, calculator, copier machine and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 35 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures and extensive reading. The employee must be able to operate a passenger car and drive throughout the assigned territories on a regular basis. DISCLOSURE & ACKNOWLEDGEMENT The statements above reflect the essential functions and qualifications for this job but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of Council operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All employees of the Girl Scouts Carolinas Peaks to Piedmont are employees “at-will.”
$88k-122k yearly est. 3d ago
Sales Manager
Brookdale 4.0
Customer success manager job in Asheville, NC
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Hungry for a sales role where your work will make a meaningful difference? Join our team! At Brookdale, you will find opportunities that recognize your success and help advance your career. Our most successful sales managers can earn membership and bonus opportunities in our high-performance clubs: President's Club, Chairman's Club, and Chairman's Club Elite. About the Sales Manager Position As a Sales Manager at Brookdale, you will be a: Guide for families and older adults - You'll be the boots on the ground both inside and outside our community, helping older adults navigate the sales journey from interest to move-in. Team player - You'll work with local professionals and volunteers to generate professional referral leads from medical, financial, and legal professionals; religious leaders; and other local businesses and organizations. Partner - You'll partner with leadership to develop and execute sales and marketing plans to meet or exceed community revenue and occupancy goals. Brookdale supports our Sales associates through: 3-week on-boarding & orientation program featuring in-depth instruction in Brookdale's unique approach to sales, the systems to help you be successful, one-on-one coaching with your District Director, ongoing monthly continuing education for knowledge growth, and customized tools designed to help you best market your community for your unique geographic area. Opportunity to apply for tuition reimbursement to support your professional sales and leadership skills development Network of almost 675 communities in 41 states This is a great opportunity for a strong sales leader looking to take the next step in their professional career or for an experienced Sales Manager looking to join a reputable mission and purpose-driven organization where you can make a contribution. Qualifications & Skills We'd love to talk if you have the following: Bachelor's Degree in Marketing, Business, or related field preferred or equivalent combination of experience and education required Valid driver's license Minimum of 2 years relevant and recent sales experience. Senior Living experience preferred Strong working knowledge of technology, proficiency in Microsoft office suite, and electronic documentation Enriching lives...Together. At Brookdale, relationships and integrity are the heart of our culture. Do you want to be a part of a welcoming and inclusive community where residents and associates thrive? Our cornerstones of passion, courage, partnership and trust drive everything we do and come to life every day. If this speaks to you, come join our award winning team How to Apply Apply online here or on our Career site, ************************************* Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for monthly and quarterly commission opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting.
$57k-102k yearly est. Auto-Apply 60d+ ago
Sales Manager (Optical Retail)
Stanton Optical 4.0
Customer success manager job in Asheville, NC
Job Description Reports to: Brand (Store) Manager Do you love encouraging others to achieve their goals? Do you have a passion to drive results and coach a team to follow in your footsteps? As a Stanton Optical Sales Manager you would be our sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales performance while creating a positive, results-driven team atmosphere. We are also motivated to invest in preparing you for the next steps in your career. By training you and encouraging you to take ownership of the role, you will be empowered to support store operations, train and coach associates, foster a strong partnership with the Clinical team and Lab Staff, leading to frequent exposure with Senior Leadership, and more. About us: Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include: Vision: Modernizing the eye care experience for all people Mission: Making eye care easy Values: iCARE Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve Why join our winning team? We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nation's top optical retailers. We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business. Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more. Paid time off that increases with seniority Professional development and promotion opportunities Employee recognition programs Employee Assistance Program (EAP) Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products! We offer competitive variable compensation opportunities and commission on sales. Work with an amazing team! Duties & Responsibilities: Drive sales to exceed personal and store goals while delivering outstanding customer service experience. Support Brand Manager duties frequently acting as Manager on duty to accomplish the following objectives: Support store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates. Building strong partnership with Clinical services. Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals. Communicates effectively and builds a strong partnership with the Support Center and Human Resources Ensure proper lab production so that “Now Service” and “Ready When Promised” are achieved. Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time. Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc. Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance. Other duties as assigned and required. Key Qualifications You have demonstrated leadership ability with at least one year of experience in a fast paced retail environment You have experience planning and implementing sales strategies, as well as directing a sales team You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment You have the skills necessary to communicate effectively with a diverse group of people Are you the perfect fit? Do you share our vision of modernizing eye care for all people and making eye care easy? Do you have a high school diploma or equivalent required? Are you passionate about outstanding customer/patient care and eager to share that passion with others? Do you have a strong interest in learning, embracing and fostering innovation among your team? Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company? Do you have schedule flexibility? Work hours will be determined based on business needs Are you knowledgeable about MS Word, Google Docs, etc? Optical experience is a plus Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email ******************************** with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
$59k-104k yearly est. 30d ago
Community Engagement Manager
McDowell LFAC
Customer success manager job in Marion, NC
Job DescriptionBenefits: Free food & snacks Paid time off Wellness resources McDowell Local Food Advisory Council (LFAC) is a 501(c)(3) non-profit organization that was formally established in 2018. LFAC envisions a sustainable local food system enhancing livelihoods for farmers, ensuring food security, and improving overall health and wellness for all. As part of its mission, LFAC operates the Foothills Food Hub (FFH) and the Marion Tailgate Market. Together, these programs strengthen community health by ensuring local food is affordable and accessible, increasing local food purchasing, supporting the viability of farming and agriculture, and creating meaningful opportunities for community engagement and enrichment. The Community Engagement Manager plays a critical role in advancing LFACs mission and programs. Reporting directly to the Executive Director, this position manages the Marion Tailgate Market, leads local food advocacy and community outreach efforts, and support the development of community-focused food projects at the Foothills Food Hub. Tise is a salaried, full-time position (35-40 hours per week), with work occurring Monday through Saturday. The schedule is flexible during the week, with increased weekend commitments during the peak market season (May-October). The ideal candidate is excited to be active in the community and brings a strong understanding of community health and local food systems, experience working across diverse communities, and commitment to equity, collaboration, and mission-driven work. Key Responsibilities Marion Tailgate Market Management Serve as Market Manager for the Marion Tailgate Market, a seasonal Farmers Market operating every Saturday from May through October, and lead the strategy for growing the market and ensuring its success Curate and manage a six-month market calendar by coordinating farmers, vendors, community partners, sponsors, and special events Be on site for approximately 85-90% of market dates Guide promotion and advertising efforts for the market and special events in collaboration with LFAC's communications team Maintain accurate financial records and manage the market budget with integrity Support fundraising, sponsorship development and grant-related efforts connected to the market Local Food Advocacy & Community Outreach Lead McDowell LFACs local food advocacy, education, and outreach efforts to increase public awareness of and engagement in LFACs mission and the health, economic, and community benefits of local food Engage community members, partners, staff, volunteers through multiple channels to expand and strengthen a network of local food advocates Represent LFAC at community events, forums, partner convenings as necessary Project Development & Program Support Support the development of local food and community projects, including initiatives focused on: Increasing market outlets and economic opportunities for farmers, growers, and producers (ex. Retail development, cooperative buying, wholesale markets) Increasing access to healthy food across diverse populations (e.g., food delivery programs, nutrition education, cooking classes, food processing) Collaborate with LFAC staff and partners to move projects from concept to implementation As a McDowell LFAC staff member, you will be expected to: Support food distribution efforts, loading and distributing food boxes as needed Engage respectfully with clients and community members at distributions sites to support relationship building Maintain a valid drivers license and ability to travel locally Complete additional assignments by the LFAC Executive Director in support of the mission and programming of the organization as needed Ideal Background and Experience Bilingual candidates are highly encouraged to apply Demonstrated understanding of social justice, racial equity, and social determinants of health as they relate to food access and community health Background or experience in one or more of the following areas: Sustainable Agriculture Public Health Community based or nonprofit programs Experience working across sectors and alongside diverse populations Strong interpersonal skills, including comfort with public speaking, facilitation, and stakeholder coordination Excellent written and verbal communication skills Strong organizational skills with consistent follow-through on tasks and responsibilities Ability to think critically, problem-solve, and adapt in a dynamic work environment Proficiency with Microsoft Office tools (Outlook, Excel, Word, etc.) Grant writing experience is a plus Familiarity with food production, food manufacturing, food safety, food labeling, a plus Compensation: Salary starts at $53,000-$57,000 depending on experience Benefits Paid sick time and three weeks paid vacation in the first year Professional development support Monthly local food stipend Optional employee-paid benefits available through the organization including vision, dental, and life insurance Our Commitment to Equity LFAC is proud to be an equal opportunity employer. We strongly encourage applications from people of color, people with working-class backgrounds, women, immigrants, LGBTQ+ people, and members of other structurally excluded communities.
$53k-57k yearly 6d ago
Sales Manager
Semper Fi Custom Remodeling
Customer success manager job in Black Mountain, NC
Sales Manager for Restoration Company We are seeking a motivated and driven Restoration Sales Manager for this commission-based position. Compensation for this position includes a base salary and commission, allowing for total earnings of up to $120K once the $3 million sales goal is met. This individual will lead sales efforts, build strong community relationships, and oversee project development within the restoration and remodeling space. We are looking for someone who is outgoing, friendly, and likeable, with a positive, light-hearted demeanor that helps build trust quickly with clients and partners, while still performing in a fast-paced sales environment. The ideal candidate excels at developing strong client relationships, managing multiple priorities independently, and creating innovative approaches that drive revenue and elevate the customer experience. This role requires a tech-savvy, solutions-focused professional who is presentable to clients, morally driven, and capable of leading with integrity, accountability, and confidence. Key Responsibilities Lead and manage project development from conception to completion while maintaining a professional, client-facing presence Embrace networking opportunities and proactively engage in prospecting local businesses, vendors, and referral partners with an outgoing and friendly approach Utilize Microsoft Office, JobTread, Matterport, and other software tools efficiently for project planning, budgeting, and execution Demonstrate an understanding of project budgets, pricing strategies, and financial considerations that support profitable growth Think outside the box to develop innovative sales solutions and strategies in a fast-paced environment Cultivate a positive and collaborative work environment by incorporating high emotional intelligence, strong communication skills, and a light-hearted yet professional leadership style Implement effective time-management strategies to ensure efficient project delivery and consistent follow-through Maintain knowledge of the local area to navigate community relationships, regulations, and market dynamics Consistently meet deadlines and efficiently prioritize tasks to keep the sales pipeline moving Conduct market research to identify potential customers, evaluate market trends, and uncover new growth opportunities Qualifications Preferred 5 years of sales or management experience Background in remodeling or construction, bringing valuable industry insight and hands-on understanding Demonstrated ability to work independently while managing multiple projects and sales initiatives Strong understanding of sales processes, relationship-based selling, and budget awareness Business-savvy professional with strong networking connections in the local area Excellent interpersonal skills and confident in client interactions Valid drivers license Benefits Health, Dental, and Vision Insurance Options Paid Time Off (PTO): Vacation, sick leave, and paid holidays Hybrid work environment 401(k) with Company Match Professional Growth Opportunities: Training programs and advancement potential Additional Perks: Complimentary snacks, company-provided uniforms, and a supportive team culture Equal Opportunity Employer Semper Fi Custom Remodeling values diversity and inclusion. We are committed to fostering an equitable workplace and do not discriminate based on race, color, religion, sex, gender identity or expression, national origin, sexual orientation, marital status, disability, genetic information, age, military service, or any other protected category.
$120k yearly 28d ago
Bike Shop Sales Manager
Peachtree Bikes 4.7
Customer success manager job in Hendersonville, NC
About Us Peachtree Bikes, Sycamore Cycles, and Motion Makers are a connected network of passionate cycling retailers, each with its own local roots but united by a shared mission-to provide exceptional service, top-tier products, and a welcoming experience for riders of all levels. With locations across Georgia and North Carolina, we work together to set the standard for cycling retail, offering opportunities for team members to grow, learn, and thrive in a high-energy, supportive environment. If you're ready to turn your passion for cycling into a career, we'd love to have you join our team. Join Our Team Sycamore Cycles is hiring a Sales Manager to join our passionate team at our Hendersonville location! Whether you're an experienced bike enthusiast or looking to combine your love of cycling with a rewarding retail career, this is your opportunity to grow in a supportive and dynamic environment. We're a locally owned and operated bike shop that specializes in mountain bikes, road bikes, and electric bikes. With our commitment to exceptional customer service and a passion for all things cycling, we've become the go-to destination for riders of all levels. Position Overview We're looking for a hands-on, people-focused Sales Manager to lead our team and keep the shop running smoothly every day. In this key leadership role, you'll inspire a passionate team, create exceptional customer experiences, and help drive the success of our store through strong sales, thoughtful operations, and a welcoming atmosphere for riders of all levels. As Sales Manager, you'll wear many hats including mentor, coach, problem-solver, and community builder. You'll lead by example on the sales floor, support your team's growth, and make sure everything from merchandising to service operations runs like a well-tuned bike. If you love cycling, care deeply about people, and thrive in a fast-paced retail environment, this could be the perfect opportunity to turn your passion into purpose. Key Responsibilities Lead by Example: Set the tone as one of the store's top two sales performers. Develop Your Team: Provide daily coaching, mentoring, and role-playing opportunities to strengthen sales and service skills. Elevate the Experience: Ensure every customer interaction reflects our commitment to world-class service and hospitality. Own the Numbers: Monitor performance, meet financial goals, and help plan for future growth. Keep It Sharp: Oversee merchandising, inventory accuracy, and shop organization. Support Operations: Manage service flow, warranty claims, and in-store efficiency. Build Community: Foster a shop culture that celebrates cycling and makes every rider feel at home. Stay Organized: Maintain team schedules, track store KPIs, and run weekly audits on quotes, work orders, and layaways. Be a Problem Solver: Personally handle escalated service issues or customer concerns. Drive Improvement: Lead monthly top-performer reviews and implement growth plans. What You'll Bring Passion for Cycling: A genuine enthusiasm for bikes and creating a welcoming space for riders of all backgrounds and skill levels. Retail Leadership: 3+ years of experience in retail management, ideally in a specialty or active lifestyle environment. Sales-Driven: Proven success in motivating teams, meeting sales goals, and driving business growth. Customer Service Excellence: Strong interpersonal skills with a commitment to delivering exceptional customer experiences. Tech-Savvy: Comfortable using point-of-sale systems, inventory tools, and basic financial reporting platforms. Professional Standards: Dependable, organized, and accountable with high attention to detail. Multitasking Skills: Able to juggle priorities and stay focused in a fast-paced, customer-focused setting. Physical Readiness: Able to lift and move bikes and gear weighing up to 50 lbs. Team-Oriented: A collaborative spirit and a genuine desire to help teammates and customers succeed. Flexible Schedule: Willing and available to work evenings, weekends, and holidays as needed. Why Work With Us? Competitive hourly pay plus profit sharing bonus Employee discounts on Specialized bikes, gear, and accessories. Access to demo bikes for personal use. Growth opportunities for those passionate about careers in the bike industry. Be part of a supportive and inclusive team. Share your love of cycling with customers every day.
$57k-102k yearly est. Auto-Apply 60d+ ago
Client Services Manager
Bayada Home Health Care 4.5
Customer success manager job in Asheville, NC
Job Description BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Asheville, NC Assistive Home Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients. Responsibilities for a Client Services Manager: Provide superior customer service and quality home care Focus on managing coordination of client services and emergent scheduling issues Manage your Client Services Manager caseload while proactively growing it Build lasting relationships with clients, referral sources, payors and community organizations Develop strong, communicative relationships with the team Maintain effective fiscal management of your caseload by monitoring metrics Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees Qualifications for a Client Services Manager: Bachelor degree is required Prior medical office or home care experience preferred Prior supervisory experience a plus Demonstrated record of successfully taking on increased responsibility (goal achievement) Ambition to grow and advance beyond current position Strong computer skills required (electronic medical record) Excellent communication and interpersonal skills Why you'll love BAYADA: BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business. Award-winning workplace: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor. Weekly pay Work life balance: Monday-Friday 8:30-5 PM schedule Weekly bonus potential AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence. Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more. Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more. Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more Check out our blog: **************************************** Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
$28k-47k yearly est. 27d ago
Client Services Manager - Assistant Manager - The District
Pegasus Residential 4.2
Customer success manager job in Asheville, NC
Assistant Community Manager Your Role as a Client Services Manager: Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident retention, marketing the community, and handling administrative and financial responsibilities for your community. As a client services manager, you are required to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management. Maturity and good judgment is a necessity…you serve as the individual responsible for the community in the absence of the Property Manager. If you're a role model to peers, someone who advocates on behalf of your team to enhance individual performance while providing excellent service to internal and external customers, we want to speak with you! Proactive, organized professionals with a team-player mindset and a passion to exceed expectations thrive in this role. Qualifications: * Hold or be working to attain the professional designation of Certified Apartment Manager or Accredited Property Manager. * High school degree or equivalent; college education preferred. * At least one year practical experience as either a Leasing Consultant, or Assistant Community Manager.
$36k-66k yearly est. 35d ago
Community Engagement Manager
Centerwell
Customer success manager job in Asheville, NC
Become a part of our caring community and help us put health first The Community Engagement Manager will play a pivotal role in expanding our patient base, enhancing our presence, and fostering meaningful relationships within the community. This position is responsible for leading a dynamic team of professionals dedicated to driving new patient acquisition through strategic outreach and engagement initiatives. Location: Asheville NC Responsibilities: Lead, mentor, and manage a team of community engagement professionals to achieve performance targets. Facilitate training programs to enhance team skills in community outreach and patient acquisition. Develop and execute comprehensive community engagement strategies to drive new patient acquisition. Build and maintain strong relationships with local organizations, businesses, and community leaders. Organize and participate in community events and health fairs to engage potential patients. Monitor and analyze patient acquisition data and campaign performance to assess effectiveness and identify areas for improvement. Ensure all community engagement activities comply with healthcare regulations and organizational policies. Stay informed about industry trends and best practices Use your skills to make an impact Required Qualifications: Bachelor's degree in business, marketing, or 5 years of related experience. 3+ years of experience in field sales, with at least 1 year in a leadership role. Proven track record of meeting and exceeding sales targets. Strong understanding of the senior healthcare industry, particularly Medicare Advantage and value-based care. Excellent communication, negotiation, and interpersonal skills. Strong leadership and team management abilities. Ability to analyze data and market trends to inform strategic decisions. Strong proficiency in CRM software (Salesforce) and Microsoft Office suite. This role is part of Humana's Driver safety program and, therefore, requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits. This is a field sales position, not work from home, and may require evening or weekend hours. Preferred Qualifications: Bilingual Spanish Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
$86.3k-118.7k yearly Auto-Apply 32d ago
Sales Manager (Optical Retail)
Stanton Optical 4.0
Customer success manager job in Asheville, NC
Reports to: Brand (Store) Manager Do you love encouraging others to achieve their goals? Do you have a passion to drive results and coach a team to follow in your footsteps? As a Stanton Optical Sales Manager you would be our sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales performance while creating a positive, results-driven team atmosphere. We are also motivated to invest in preparing you for the next steps in your career. By training you and encouraging you to take ownership of the role, you will be empowered to support store operations, train and coach associates, foster a strong partnership with the Clinical team and Lab Staff, leading to frequent exposure with Senior Leadership, and more. About us: Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include: Vision: Modernizing the eye care experience for all people Mission: Making eye care easy Values: iCARE * Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments * Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas * Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results * Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy * Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve Why join our winning team? * We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nations top optical retailers. * We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business. * Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more. * Paid time off that increases with seniority * Professional development and promotion opportunities * Employee recognition programs * Employee Assistance Program (EAP) * Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products! * We offer competitive variable compensation opportunities and commission on sales. * Work with an amazing team! Duties & Responsibilities: * Drive sales to exceed personal and store goals while delivering outstanding customer service experience. * Support Brand Manager duties frequently acting as Manager on duty to accomplish the following objectives: * Support store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates. * Building strong partnership with Clinical services. * Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals. * Communicates effectively and builds a strong partnership with the Support Center and Human Resources * Ensure proper lab production so that Now Service and Ready When Promised are achieved. * Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time. * Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc. * Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance. * Other duties as assigned and required. Key Qualifications * You have demonstrated leadership ability with at least one year of experience in a fast paced retail environment * You have experience planning and implementing sales strategies, as well as directing a sales team * You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment * You have the skills necessary to communicate effectively with a diverse group of people Are you the perfect fit? * Do you share our vision of modernizing eye care for all people and making eye care easy? * Do you have a high school diploma or equivalent required? * Are you passionate about outstanding customer/patient care and eager to share that passion with others? * Do you have a strong interest in learning, embracing and fostering innovation among your team? * Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company? * Do you have schedule flexibility? Work hours will be determined based on business needs * Are you knowledgeable about MS Word, Google Docs, etc? * Optical experience is a plus Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email ******************************** with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
$59k-104k yearly est. 60d+ ago
Engagement Manager
Girl Scouts Carolinas Peaks To Piedmont
Customer success manager job in Morganton, NC
Full-time Description At Girl Scouts Carolinas Peaks to Piedmont, we build confidence and leadership and help girls across 40 counties in central and western North Carolina realize their full potential. Through our four program pillars - Life Skills, Entrepreneurship. Outdoors and STEM - girls develop a strong sense of self, positive values, a willingness to take on challenges, healthy relationships, and the skills to solve problems in their communities. Behind every badge earned and every experience delivered is a dedicated team committed to helping girls discover their strengths, grow courage and confidence, and make the world a better place. WORK LOCATION: Remote Hybrid role based in Hickory, NC & within assigned territory of Mitchell, McDowell, Rutherford, Polk, Burke, Avery, and Watauga Counties SUMMARY OF POSITION The Engagement Manager is accountable for reaching or exceeding membership targets in assigned jurisdiction by developing, implementing and assessing comprehensive, full-cycle, year- round recruitment and retention strategies to increase girl and volunteer membership. They develop and foster community partnerships with key stakeholders (school systems, business partners, community centers, etc.) to enhance recruitment opportunities. The Engagement Manager is responsible for membership lead identification and conversion, new volunteer recruitment and retention through onboarding/orientation and new leader first-year experience and ensuring operational health and growth of assigned service units. ACCOUNTABILITIES Research and analyze community demographics, membership statistics and needs and develop, design and conduct recruit and retention plan for girl and volunteer membership growth in designated geographic areas. Cultivate relationships with appropriate community leaders, organizations and businesses to increase the visibility of Girl Scouting in the community and provide recruitment opportunities. Establish and maintain appropriate volunteer support teams (service unit teams) to accomplish key priorities for recruitment and retention by selecting, appointing, supporting and coaching service unit specialists/service team volunteers to support troop level volunteers in providing troop-level programming. Ensure membership leads are successfully followed through the conversion pipeline, resulting in membership, including placement in troop or as an individually registered member. In partnership with the Girl Scout Experience Team, deliver new volunteer onboarding and orientation and develop and implement appropriate strategies to support first-year volunteers to enhance retention. Develop and leverage strategies to support the troop and service unit volunteer experience. Recruit, orient and provide placement opportunities for short-term, episodic volunteers in partnership with the Experience team. Serve as the main point of contact for assigned service units/geographic area volunteers for support services and resources and to provide pertinent information between service areas and council staff. Engage cross-functionally with teammates to fully support annual council membership recruitment and retention plans. Participate actively in developing environments that foster diversity, equity, inclusion and access through words, actions and attitude. Ensure work plans are designed to enhance the diversity of our membership. Perform other duties as necessary or assigned. Requirements Core Competencies Sales Ambition & Drive Achieve Results Problem Solving Critical Thinking Project Management Relational Intelligence Time Management Marketing Knowledge Communication Qualifications Bachelor's degree in marketing, communication, non-profit management, leadership or related field or an equivalent combination of education and directly related experience. Experience in membership development and recruitment or a similar sales model. A successful track record in achieving sales-related goals and in delivering complex projects in a timely, accurate manner. Experience and comfort with data-driven decision-making. Ambition, drive and sense of urgency to achieve membership goals (sales). Strong verbal and written communication skills; comfort and ability to present to audiences of a variety of sizes and demographics. Willingness and ability to work regular and varied hours, including frequent evenings and some weekends. Experience with a variety of software including Microsoft Office is required. Salesforce or other CRM software experience is highly preferred. Additional Requirements Subscribe to the principles of the Girl Scout Movement and become and remain a registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont. Successfully pass criminal and driver background investigation. Valid state-issued driver's license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis and willingness and ability to travel throughout the council's geographic area. PHYSICAL DEMANDS & WORK ENVIRONMENT The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls, including the operation of computer keyboard, calculator, copier machine and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 35 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures and extensive reading. The employee must be able to operate a passenger car and drive throughout the assigned territories on a regular basis. DISCLOSURE & ACKNOWLEDGEMENT The statements above reflect the essential functions and qualifications for this job but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of Council operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All employees of the Girl Scouts Carolinas Peaks to Piedmont are employees “at-will.” Salary Description $37,000-$42,000 per year
$37k-42k yearly 5d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Asheville, NC?

The average customer success manager in Asheville, NC earns between $50,000 and $126,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Asheville, NC

$79,000

$50,00010%

$79,000Median

$126,00090%

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Zippia Careers
Executive Management Industry
Customer Success Manager Jobs
Locations
Asheville, NC
Customer Success Manager Asheville, NC Jobs

Customer success manager jobs in Asheville, NC - 69 jobs

Customer Support Manager

Part-Time Customer Service Manager

Client Services Manager

Client Services Manager - Assistant Manager

Community Engagement Manager

Commercial Relationship Manager

Customer Account Manager

Area Sales Manager

Building Sales Manager

Engagement Manager

Sales Manager

Sales Manager (Optical Retail)

Community Engagement Manager

Sales Manager

Bike Shop Sales Manager

Client Services Manager

Client Services Manager - Assistant Manager - The District

Community Engagement Manager

Sales Manager (Optical Retail)

Engagement Manager

Learn more about customer success manager jobs

How much does a customer success manager earn in Asheville, NC?