Customer success manager jobs in Kalamazoo, MI - 241 jobs

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members. "Supporting all aspects of the individual - self, health, wealth and community" Our benefits include: * Medical, Dental, Vision - starting on day one! * Virtual Medical Services * 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one) * Paid parental leave * Company paid life insurance * Tuition Reimbursement * Vacation time to enjoy getting away * Employee Assistance Program (EAP) * Plus, more! Growth opportunities available! Apply online or contact us to hear why our employees appreciate being part of the Knauf family! About the Role: Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here. Responsibilities Strategic Leadership * Set the strategic direction for Customer Service in alignment with Knauf's business objectives and growth plans. * Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability. * Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes. * Define what "best-in-class" looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards. * Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals. Operational Excellence * Oversee end-to-end customer service operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses. * Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention. * Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times. * Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience. * Handle complex and escalated customer service issues promptly and professionally. * Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position. * Serve as the senior Customer Service point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution. * Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy. * Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement. * Perform other duties as assigned. Performance Management and Analytics * Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed. * Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets. * Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions. Continuous Improvement * Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customer service processes, minimizing errors and inefficiencies. * Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance. * Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team. Team Leadership * Build, mentor, and retain a high-performing team of supervisors, claims managers, and customer service representatives. * Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards. * Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews. * Foster a culture of safety, accountability, customer-first thinking, and continuous improvement. * Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills. * Ensure succession planning, workforce development, and talent retention to support growth and resilience. * Serve as the key backup to Customer Service Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand. * Drives the highest levels of employee retention and engagement to ensure a sustainable workforce. * Fosters a culture of innovation, collaboration, and accountability within the organization. * Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner. Customer Engagement and Commercial Partnership * Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance. * Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance. * Drive initiatives that improve NPS/CSAT and enhance order management. Risk Management * Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements Qualifications Education: * Bachelor's Degree in Business Administration or related field Experience: * Minimum 5 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role; manufacturing background preferred Knowledge, Skills and Abilities: * Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau. * Strong administrative, organizational, communication, and people-leadership skills. * Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis. * Proven expertise in call control, order management, time management, and documentation. * Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes. * Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals. * Up-to-date awareness of industry trends and customer service best practices. * Exceptional verbal presentation, active listening, and written communication skills. * Highly motivated, hands-on, self-starter with strong attention to detail and follow-through. It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.

LevelData Career Opportunity: Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, LevelData invites you to join our team as a Senior Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners. About Us: At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team. Role Overview: As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Here's what we're seeking: GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial. Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. Your experience navigating complex data landscapes sets you apart. SaaS Implementation Leadership: You're no stranger to leading complex implementations in a Software as a Service (SaaS) company. Your technical acumen and project management skills ensure successful rollouts. Qualifications: Bachelor's degree in a relevant field (Education, Data Science, Business, etc.) Proven track record of achieving GRR and NRR targets Experience working with state-level education systems or large-scale data environments Familiarity with SaaS implementation processes Why Join LevelData? Meaningful Impact: Your work directly influences education outcomes. Collaborative Culture: We value teamwork, transparency, and shared success. Professional Growth: Opportunities to learn, lead, and make a difference. Flexible Work Environment: Embrace remote work, with occasion travel. If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together. All positions are subject to background evaluations and a pre-employment drug screening.

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. We know we couldn't take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. CertifID is seeking an accomplished Senior Customer Success Manager (CSM). As Senior CSM, you are responsible for a blended portfolio of enterprise and mid-market customers, who you will support through the complete post-sale lifecycle. The more our customers adopt our solutions, the safer their businesses and the industry are against wire fraud; however, security has inherent friction and our customers' businesses are well-established in their operating rhythms. Your challenge is clear: help your customers see clearly that the value of our solutions is worth the change, and guide them proactively through that change-management. Responsibilities * Own and manage a large portfolio of customers who range in size and complexity. * Coordinate and lead all onboarding, business reviews, and establish cadence meetings across base to evaluate and review performance, align with customer priorities, drive adoption, and locate new opportunities to promote usage and adoption * Leverage both customer live touchpoints and data to identify risks, managing and mitigating that risk proactively, as well as escalating quickly and effectively to internal teams for support * Identify issues that impact customers and/or challenges in the business and provide thought leadership in finding a customer solution, recommendations to streamline existing processes and/or identify strong workarounds * Identify expansion and upsell opportunities and partner with Account Management team to execute successful revenue growth and seamless renewals * Serve as a subject matter expert on CertifID's products, providing strategic guidance and customer support. * Meet or exceed retention goals and KPIs as established in our OKR process across your assigned portfolio by applying structured problem-solving and strategic guidance. * Engage in and occasionally lead cross-functional work that enhances customer experience, informs roadmap priorities, and improves internal collaboration. Requirements * 7+ years of experience in customer success * Demonstrated proficiency and aptitude for leveraging CSPs and CRMs, Gainsight, Salesforce, etc. * Demonstrated ability to establish strong relationships and trust with multiple customer stakeholders and business units, multithreading and establishing champions and advocates, including executives and C-Suite * Proficiency in basic project management skills and approaches as they relate to customer-success work. * Demonstrated strength of organizational skills with the ability to manage time and resources effectively across multiple projects simultaneously and set proper expectations. * Exceptional communication and presentation skills, both verbal and written Proficiency in leveraging AI appropriately to accelerate and improve your own organizational and project-management processes * Demonstrated ability to leverage customer data/analytics in support of tracking customer health, progress, and preparing customer-facing usage reporting * Is willing to travel (up to ~25%) for customer meetings, industry events, and team meetings, and be willing to be on frequent video calls with customers and internal teams across all US time zones * Familiarity with the title industry a plus, but not required Benefits * Flexible vacation * 12 company-paid holidays * 10 paid sick days * No work on your birthday * Health, dental, and vision Insurance (including a $0 option) * 401(k) with matching, and no waiting period * Equity * Life insurance * Generous parental paid leave * Wellness reimbursement of $300/year * Remote worker reimbursement of $300/year * Professional development reimbursement * Competitive pay * An award-winning culture Not sure if you check all the boxes? Apply anyway! We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we'd love to hear from you. We're looking for people who are eager to learn, adapt, and solve challenges-so if that sounds like you, don't let a checklist hold you back! Change doesn't happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. We're proud of our collaborative culture where innovation thrives and every team member is valued. Want to be part of something meaningful? Apply today and help us shape the future of healthcare! Position Summary: The Customer Success Manager supports a defined customer portfolio through foundational success activities such as onboarding, retention support, value realization. This role emphasizes efficiency and consistency, leveraging standardized success plans, digital engagement strategies, and scalable processes. The role is instrumental in ensuring positive customer outcomes while strengthening engagement and adoption across assigned accounts. Responsibilities: Serve as the primary point of contact for assigned customers. Execute success plans using automated and repeatable processes. Support customer onboarding, adoption, and engagement milestones. Monitor key success metrics and proactively surface issues. Provide customers with regular reporting and actionable insights to support value realization. Identify advocacy opportunities (e.g., case studies, references). Collaborate cross-functionally to resolve customer challenges. Contribute to key performance targets including retention, timely onboarding, and improvements in CSAT and NPS. Competencies: Customer Relationship Management Success Planning and Onboarding Escalation Management and Issue Triage CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar) Business Communication Organization and Multitasking Effective communication and interpersonal skills Strong organizational skills and attention to detail Problem-solving mindset with a customer-first approach Ability to manage multiple accounts and priorities efficiently Supervisory Requirements: None Education & Experience: Bachelor's degree or equivalent professional experience 2-4 years in customer-facing roles, preferably within SaaS or technology environments, is required. Demonstrated ability to manage customer relationships and deliver results. Physical Demands & Working Environment: Must be able to sit for much of the workday with periodic walking and/or standing. Must be able to work in an office environment. This role requires approximately 15% travel with the US related to attending company or industry events Compensation & Benefits Base Salary Range: $69,000 - $73,000 per year Bonus/Commission Eligibility: Yes, bonus eligible for non-sales roles. Benefits Offered: AvaSure sponsored Medical, Dental & Vision Safe Harbor 401K with Employer Matching up to 4% HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans Flexible Time Off Plan & Paid Holidays Parental Leave Generous Tuition & Continuing Education Reimbursement available Employee Referral Bonus FLSA Classification: Exempt Position Type: Full-time Location: United States- East Regions | Remote Why AvaSure? As the pioneer and expert in inpatient telehealth, AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events, and by optimizing workforce efficiencies for the nation's top health systems, AvaSure has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone. Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Are you an experienced Solutions Manager or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team members, and the best clients? Then Oktopost is the place for you! When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel. Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. While our social suite enables marketers to manage, scale, and measure social media programs, our Marketing Intelligence solution empowers content and brand teams to build competitive strategies based on market insights. Trusted by global brands and fully integrated with the modern marketing tech stack, we're a dedicated team focused on helping our customers succeed. We are seeking a highly driven and well-organized Customer Solutions Manager to join our Customer Success team. This role reports to our Solutions Management Team Lead for North America. You will become the ‘go-to' cross domain expert with the Oktopost product suite, with the aim to drive customer adoption and value through a consultative approach, and leverage this via highly tailored training and consultative sessions. You'll be joining a relatively new team at Oktopost and will play a crucial role as we build and evolve this department to deliver exceptional customer value from the Oktopost product.What you'll do Lead the onboarding process for assigned new Oktopost customers, ensuring a seamless experience and successful setup. Become the ‘go-to' expert for an assigned product area within Oktopost for all internal employees and all customers. Collaborate with account managers to drive product adoption and usage in line with customer goals. Develop internal processes, documentation and assets to help grow and evolve the Solutions Management department. Work closely with the product team to incorporate product updates into your knowledge and customer consultation workflow. Lead customer value enhancement initiatives to increase product knowledge and adoption of your area of product domain expertise. Participate as a product domain expert at Oktopost customer events. Follow and continually execute the Oktopost process for Solution Managers. What we're looking for 2-6 years of experience in a customer consultation role, such as solutions management, customer success, implementation/onboarding specialist, business consultant, etc. Proven experience in increasing product adoption through consultative methods and expert product knowledge. Experience in managing internal projects. Experience working with B2B SaaS products. Strong data literacy, with the ability to interpret customer data and use it to inform consultation strategies. Demonstrated ability to develop and deliver high-quality customer-facing assets, including presentations, documentation, training videos, and data-driven reports, to facilitate product adoption and enhance customer engagement. Ability to build and maintain strong internal relationships amongst multiple teams, including sales, account management, product and support. Exceptional presentation, verbal, and written communication skills. Highly organized, with an ability to track your time and tasks to a high standard. Experience in project management is a plus. Knowledge of employee advocacy and/or the B2B Social Media environment is a plus. Knowledge of CRMs & Marketing Automation Products is desired. Experience with Salesforce is a plus. Job benefits Professional growth: Formal learning & development programme including Sandler Sales certification. Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids). Perks & benefits: Private healthcare, company socials, 401k with employer match. Days off: Flexible vacation day policy + one Friday off every month (MyDay). Monthly Allowance: $100 per month expense account. Inspiration: Work with leading B2B brands and a team of top-notch professionals. Life as an oktoposter At Oktopost, we're a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we're at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact. No matter what department or region you join us from, you'll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home. We're a team that's genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.

Job DescriptionOptimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. Exceptional Benefits: Minimum of 3 Weeks Paid Time Off (PTO) Company Vehicle Program Flexible Work Schedule Mentorship Culture Medical, Dental, and Vision Insurance 401(k) with Employer Match Mileage Reimbursement Cutting Edge Technology What We Can Offer A competitive base salary with no cap on incentives - unlimited earning potential Orientation bonus program ensures high levels of compensation No wait to earn commissions/incentives - top performers make 6 digits in total compensation Career ladder growth opportunities - we're expanding! The ability to keep your current relationships and continue to build on them A stand-alone hospice with a care continuum (home health and physician services) In-house research and development team to help build the innovative/specialty programs that we offer our clients Data driven territories that set you up for success Strong training and orientation program - including an orientation manual Senior leadership team all have 25+ years post-acute management experience In-house recruiting team to ensure professional clinical team expertise Proactive hiring model to ensure growth capacity Key Responsibilities Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving hospice referrals and promoting Optimal Care's services. In this role you will be responsible for: Drive Sales by building relationships with healthcare providers and community partners to increase hospice referrals. Utilize your strong network within the healthcare community to generate leads and close sales. Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation. Providing education to senior living communities, health systems, and referral sources Growing service lines and receiving referrals from our healthcare community partners Distributing and ensuring all referral sources have proper forms and materials for company service lines Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts Required Qualifications Hospice or Post Acute sales experience Will also consider discharge planners working in these spaces High School Diploma or GED equivalent Valid Driver's License Reliable transportation and valid automobile insurance coverage Proven interpersonal, coordination, and leadership skills with ability to communicate effectively Practical and theoretical knowledge of hospice and palliative care Desired Qualifications Associate degree or Bachelor's degree preferred Demonstrates active involvement in professional organizations and community activities Location Home Office: Kalamazoo, MI 49008 Main Service Area: Kalamazoo and surrounding area Hours Office Hours: 8:00 am - 5:00 pm, Monday through Friday Pay Range$80,000-$110,000 USDBackground ScreeningOptimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.Reasonable AccommodationsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Equal Opportunity EmployerOptimal Care is an equal-opportunity employer.

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, Kansas, Ohio, Florida, North Dakota, Southern California and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team! At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. We are seeking a highly skilled Client Success Manager to join our team. This position is responsible for delivering exceptional client support across contract, billing, and service functions. This role ensures timely resolution of customer inquiries, supports sales and operational processes, and manages accounts under $400 in Monthly Recurring Revenue (MRR). Job Duties: Respond to customer inquiries related to contracts, services, and account details Generate and interpret reports, including ScalePad and Microsoft 365 license lists Assist customers in developing and managing IT budgets Manage contract amendments and Microsoft license updates Support onboarding and offboarding processes for client accounts Address and resolve customer complaints across multiple service areas Process and manage quotes with revenue under $1,500 Coordinate peripheral orders, PC replacements, and warranty/license renewals Support limited project duties, including deal registration and lead generation Investigate and resolve billing errors and technical disputes Review invoices with customers and provide clear explanations Collaborate with internal teams to ensure billing accuracy Manage non-standard accounts and ensure service delivery Maintain and grow accounts under $400 MRR Meet or exceed individual performance quotas within group targets Qualifications Proven experience in customer service, account management, or technical support Strong understanding of IT services, licensing, and contract structures Excellent communication, organizational, and problem-solving skills Ability to manage multiple priorities and maintain attention to detail Proficiency with CRM systems, ticketing platforms, and reporting tools Job Type: Full-time Pay: $40,000 - $50,000 base pay annually, plus generous commission structure Benefits: 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Paid training Vision insurance Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply. Compensation details: 45000-50000 PIf4657303e5c9-31181-39415746

The Strategic Account Manager (SAM) is a critical extension of Montage selling and account retention strategy. Along with their respective Regional Vice President of Sales, SAM is responsible for being an internal and external liaison regarding in-house service for Montage dealer clients. SAM supports the sales organization and identifies sales opportunities by evaluating client's current offerings and pursuing expansion into new product, distribution, and services. Your Impact: Lead new client implementation as it relates to the specific requirements and instructions for services, pricing of services, and communication of requested/completed work between the client, and the business management team. Works closely with sales and business management teams to ensure client performance metrics are being met. Resolve client concerns and questions. Introduces new services. Maintains client dashboard and distributes to all assigned clients monthly no later than the 3rd business day of the following month. Acts as the liaison for the client and business for escalated issues or non-compliance with service level agreements. Builds relationships and communication channels between various account departments including Customer Service, Sales, IT, Finance and Operations. Focuses on training requirements and building skill set for enhanced store sales and understanding of value of our products being sold in store. Successful Candidates Will Have: Bachelor's degree in Sales and Marketing, Business Administration or related field or equivalent course training. (preferred) 2-5 years Marketing/Business experience OR 2-5 years Sales experience Proficient in Microsoft Office applications Experience in furniture and warranty Industry preferred One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com. If you have any questions about this posting, please contact ********************** One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: ********************** Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

Full-time Description As a Client Advisory Services Manager at Hungerford, your day is dynamic and impactful. You'll engage in client financial oversight, prepare for advisory calls, and collaborate on accounting strategy. This role focuses on solving complex accounting challenges for a variety of for-profit businesses- enhancing controls, guiding transitions, and improving accounting processes. You'll lead project teams, review deliverables, and coach staff through engagements that build their confidence and capability. We're looking for individuals who thrive in collaborative environments, stay current with industry standards, and consistently seek ways to deliver value beyond compliance. Responsibilities Drive strategic oversight of full-cycle client accounting and advisory engagements Manage payroll processes Deliver actionable insights to guide financial planning & analysis decision making Develop financial models and budgets to support organizational growth Manage sales and use tax processes Contribute to business development and marketing growth initiatives Inspire and mentor teams Requirements Bachelor's Degree in Accounting, Business, or related field Active CPA, CMA, or MBA preferred 5+ years of relevant public accounting experience 3+ years of experience in a client-facing leadership role Previous experience in QuickBooks, Intacct, or NetSuite Qualifications Microsoft Office proficiency Analytical and problem-solving skills Professional communication (written & verbal) Able to understand and resolve complex accounting issues Servant focused mindset towards managing client and team relationships Exceptional multitasking and prioritization skills Benefits Health Insurance - Immediate eligibility for employer-sponsored medical, dental, vision Work-Life Balance - schedule flexibility, personalized hybrid work arrangements, generous PTO, parental leave Flexible Spending & Dependent Care Accounts 401k + Retirement Advising About Us Hungerford is a forward-thinking, innovative firm with over 80 years of proud service to West Michigan. We offer expertise in tax, audit, accounting, business advisory, technology, and wealth management, and are deeply committed to diversity, equity, inclusion, and collaboration-within our team, with clients, and throughout the community. Our culture is rooted in excellence, inclusivity, and a shared dedication to client success and employee growth. By exchanging innovative ideas, we help organizations thrive, create new opportunities for our people, and give back in meaningful ways. Through it all, we make sure to have fun. As a locally owned and operated firm, we're proud to call Grand Rapids, Greenville, Holland, Muskegon, and St. Joseph home.

Customer Retention Manager | Farmers Insurance Looking to grow your career with a company that values client relationships and service excellence? Farmers Insurance is seeking a dedicated and customer-focused Customer Retention Manager to support our top-rated agency. In this role, you'll be the primary point of contact for existing clients, ensuring their insurance needs are met with care, accuracy, and proactive support. If you enjoy helping people, solving problems, and building lasting connections, this role is ideal for you. About Our Agency At Farmers Insurance, we're committed to protecting what matters most to our clients-while also helping our team members reach their full potential. We foster a supportive, collaborative workplace that values expertise, initiative, and personal growth. As part of our team, you'll gain access to professional training, mentorship, and opportunities to advance your skillset and career. Key Responsibilities As a Customer Retention Manager, you will: Build strong relationships with existing clients through consistent and attentive service Assist customers with policy updates, billing questions, claims support, and coverage reviews Conduct regular outreach to ensure client satisfaction and retention Identify opportunities to offer additional coverage that meets client needs Provide accurate information about insurance products and maintain compliance with industry standards Manage client interactions through CRM systems, ensuring timely follow-up and documentation Collaborate with other team members to support agency goals and deliver a seamless client experience What We're Looking For The ideal candidate will demonstrate a passion for helping others and a commitment to delivering excellent client service. Preferred Skills & Experience: 1+ year of customer service, account management, or insurance experience Excellent verbal and written communication skills Strong problem-solving ability and attention to detail Friendly, positive attitude with a professional mindset Ability to prioritize tasks and manage time effectively Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain) Bilingual abilities a plus Why Join Our Team As a Customer Retention Manager, you'll enjoy: Competitive base compensation with performance incentives Paid training and continuing education opportunities Opportunities for professional growth within the agency Flexible scheduling options (may include hybrid flexibility) Supportive, team-focused culture that values results and relationships Paid time off, holidays, and recognition programs A well-known brand with a longstanding reputation for excellence Ready to Make an Impact? Joining our Farmers Insurance agency as a Customer Retention Manager is more than a job-it's a chance to empower and protect the people we serve every day. If you're ready to make a meaningful difference and grow your career along the way, we'd love to hear from you. Apply today to take your next step with Farmers Insurance.

Your Passion. Your Purpose. If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm's success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership. No matter where you want to go in your career, Rehmann can help you get there. Whether you're in the early stages of your professional journey or you're further down your path, we're focused on helping you achieve your goals - whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose. To learn more about Rehmann, visit: ******************************** Job Description: How You Will Make an Impact at Rehmann: Developing and implementing innovative solutions for our clients' financial and business needs Bringing proactive, fresh ideas to assist our clients in meeting their goals and aspirations Preparing, supervising and reviewing detailed accounting functions and work papers Building relationships internally to foster a culture of teamwork and collaboration Identifying opportunities to introduce other Rehmann specialists to existing clients Contributing to the success of our clients' organizations Providing direction and new challenges to associates on your team Mentoring associates as they navigate their career paths Developing deep and meaningful relationships in the business community Your Desired Skills, Values & Experiences: 5+ years of accounting and consulting experience Proven technical acumen for accounting and consulting engagements that position clients for success CPA or other related certifications preferred Experience in manufacturing and/or distribution industry preferred Expertise in job costing, variance analysis, inventory management, sales & use tax and logistics accounting a plus Track record of developing profitable, sustainable client relationships Knowledge of business operations and interest in working with clients to sustain growth and enhance profitability Familiarity with accounting technology solutions Outstanding client service and communication skills Highly motivated and results oriented Desire to develop unique business solutions in a team-based environment Passion for coaching others to higher levels of performance Commitment to continuous learning and development Out-of-the box thinking and an entrepreneurial spirit A new perspective and new ideas allowing us to continuously improve Unwavering integrity in all situations We Put People First in all that we do. Our associates are our greatest assets and we provide programs and benefits that encourage growth and development and align with their needs and goals. This includes benefits focused on physical and mental health, paid time off for volunteering and diversity-related activities, flexible work arrangements, and more. When you join Rehmann, you become part of a firm dedicated to helping Empower Your Purpose, whatever it may be. Rehmann is an Equal Opportunity Employer.

Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. Exceptional Benefits: Minimum of 3 Weeks Paid Time Off (PTO) Company Vehicle Program Flexible Work Schedule Mentorship Culture Medical, Dental, and Vision Insurance 401(k) with Employer Match Mileage Reimbursement Cutting Edge Technology What We Can Offer A competitive base salary with no cap on incentives - unlimited earning potential Orientation bonus program ensures high levels of compensation No wait to earn commissions/incentives - top performers make 6 digits in total compensation Career ladder growth opportunities - we're expanding! The ability to keep your current relationships and continue to build on them A stand-alone hospice with a care continuum (home health and physician services) In-house research and development team to help build the innovative/specialty programs that we offer our clients Data driven territories that set you up for success Strong training and orientation program - including an orientation manual Senior leadership team all have 25+ years post-acute management experience In-house recruiting team to ensure professional clinical team expertise Proactive hiring model to ensure growth capacity Key Responsibilities Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving hospice referrals and promoting Optimal Care's services. In this role you will be responsible for: Drive Sales by building relationships with healthcare providers and community partners to increase hospice referrals. Utilize your strong network within the healthcare community to generate leads and close sales. Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation. Providing education to senior living communities, health systems, and referral sources Growing service lines and receiving referrals from our healthcare community partners Distributing and ensuring all referral sources have proper forms and materials for company service lines Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts Required Qualifications Hospice or Post Acute sales experience Will also consider discharge planners working in these spaces High School Diploma or GED equivalent Valid Driver's License Reliable transportation and valid automobile insurance coverage Proven interpersonal, coordination, and leadership skills with ability to communicate effectively Practical and theoretical knowledge of hospice and palliative care Desired Qualifications Associate degree or Bachelor's degree preferred Demonstrates active involvement in professional organizations and community activities Location Home Office: Main Service Area: Hours Office Hours: 8:00 am - 5:00 pm, Monday through Friday Pay Range$80,000-$110,000 USDBackground Screening Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer Optimal Care is an equal-opportunity employer.

Mission BLDI Environmental Engineering is a full-service environmental consulting firm headquartered in Grand Rapids, Michigan. Founded in 1991, BLDI continues to provide progressive, professional, and practical consulting services. We offer straight-forward, cost-effective solutions to environmental issues. BLDI is proud of our steadfast reputation for meeting or exceeding our client's expectations, resulting in repeat projects with longstanding customers. BLDI is part of a portfolio of companies managed Waséyabek Development Company, LLC (WDC), a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed to fostering the development of a stable, diversified economy for the Band which will contribute to its long-term wealth and economic self-sufficiency while managing risk and creating quality employment opportunities. Members of NHBP or other federally-recognized tribes are encouraged to apply. Purpose of the Role The Client Relationship Manager is responsible for building and maintaining strong, trusted relationships with clients across all BLDI service areas. This role is centered on presence, reliability, and proactive communication, ensuring clients feel supported, informed, and confident in their partnership with BLDI. Serving as a primary external face of the company, the Client Relationship Manager maintains regular in-person engagement, identifies opportunities, strengthens long-term relationships, and supports consistent, high-quality client experiences. This position is designed to grow over time and may evolve into a future sales leadership role. Minimum Qualifications Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required Strong interpersonal skills with a natural ability to build trust and rapport Highly organized with strong follow-through and time management skills Comfortably representing services at a high level and learning technical offerings over time Effective and professional communicator across phone, email, written correspondence, meetings, and presentations Willingness and ability to travel regularly for face-to-face client engagement Ability to pass a drug screen and extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC. Key Responsibilities Client Relationship Management Build and deepen relationships with clients across banking, real estate, development, municipal, federal, oil and gas, and businesses managing UST and AST assets Serve as a primary relationship contact for clients navigating environmental risk, compliance, and long-term site responsibilities Maintain consistent visibility through onsite visits, meetings, and regular communication Develop familiarity with UST and AST ownership considerations, compliance drivers, and remediation concerns to anticipate client needs Understand client workflows, operational pressures, and regulatory timelines to proactively identify opportunities Act as a dependable, responsive point of contact clients can rely on for clarity and follow-through Business Development, Proposals, and Account Growth Identify and support opportunities across BLDI's service lines including Environmental Due Diligence, Remediation, and Federal work Assist with proposal development, including scoping coordination, messaging, client strategy, and follow-up Manage and grow a portfolio of key client relationships with responsibility for retention and expansion Track client activity, opportunities, and outcomes using CRM tools and provide regular updates to leadership Represent BLDI at industry events, networking functions, and client-facing engagements Collaboration and Internal Alignment Share client insights, market feedback, and upcoming opportunities with Directors, Project Managers, and leadership Coordinate with technical teams to ensure client needs, expectations, and timelines are clearly understood Support continuous improvement by relaying client feedback and market trends Partner with marketing and leadership on outreach, engagement strategies, and account planning Minimum Qualifications Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required Strong interpersonal skills with a natural ability to build trust and rapport Highly organized with strong follow-through and time management skills Comfortably representing services at a high level and learning technical offerings over time Effective and professional communicator across phone, email, written correspondence, meetings, and presentations Willingness and ability to travel regularly for face-to-face client engagement Ability to pass a drug screen and extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC. Compensation This role includes a competitive base salary and an incentive or commission structure tied to performance, relationship growth, and business development outcomes. Compensation will align with experience, responsibility, and long-term growth potential within the organization. Role Summary The Client Relationship Manager plays a critical role in strengthening BLDI's client partnerships through trust, communication, and consistent presence. This position supports immediate business development needs while developing the skills, perspective, and leadership capacity necessary to grow into expanded sales and leadership responsibilities over time. Disclaimer: This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

The Strategic Account Manager works alongside our Account Executives, supporting new business development and existing account growth, while training and enhancing their understanding of digital strategies. As a lead digital specialist, you will coordinate with our Sales Managers and Director of Sales to meet our overall digital revenue goals. We're looking for someone who is a team player at heart-someone who is eager to win together. Responsibilities: Develops and executes sales strategies which result in exceeding revenue targets in digital revenue. Identifies strong prospecting categories and assists the sales team with compelling talk tracks that get their foot in the door. Conducts client discovery meetings and detailed data analysis to provide actionable insights and recommendations for both short-term and long-term digital strategies. Evaluate KPIs, monitor and optimize campaign performance, and clearly communicate performance metrics to advertisers, ensuring they gain maximum value from their investments. Crafts complex strategies and breaking them down into simple, understandable concepts. Develops and cultivates client relationships alongside Account Executives. Drives new business development and active account growth. Supports the training and development of sales professionals. Performs other duties as assigned. Requirements & Skills Minimum three years of digital sales experience with digital sales management experience a plus. Experience in digital video strategy, with an emphasis on streaming television (OTT, CTV). Experience executing successful digital campaigns with display, email, social, audio streaming, search, and more. The ability to identify the developmental needs of others and to coach, mentor or otherwise help others to improve their knowledge or skills. Experience with Google Analytics is preferred. Fluency in English. Excellent communication skills, both oral and written. Valid driver's license with an acceptable driving record and reliable transportation. #LI-Onsite

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace , attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development. Responsibilities: * Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales * Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained * Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed * Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank * Captures market intelligence and delivers feedback to leadership team * Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences Skills: * Business Development * Client Management * Customer and Client Focus * Influence * Prospecting * Active Listening * Adaptability * Negotiation * Networking * Relationship Building * Client Solutions Advisory * Emotional Intelligence * Referral Identification Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Required qualifications : * 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience * Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships * The ability to be a strong individual contributor with a team player attitude. * Ability to drive long distances with possible overnight stays Desired qualifications: * The ability to work independently or in a team environment * Established dealer relationships within the market * Undergraduate degree Shift: 1st shift (United States of America) Hours Per Week: 40

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members. "Supporting all aspects of the individual - self, health, wealth and community” Our benefits include: Medical, Dental, Vision - starting on day one! Virtual Medical Services 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one) Paid parental leave Company paid life insurance Tuition Reimbursement Vacation time to enjoy getting away Employee Assistance Program (EAP) Plus, more! Growth opportunities available! Apply online or contact us to hear why our employees appreciate being part of the Knauf family! About the Role: Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here. Responsibilities Strategic Leadership Set the strategic direction for Customer Service in alignment with Knauf's business objectives and growth plans. Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability. Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes. Define what “best-in-class” looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards. Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals. Operational Excellence Oversee end-to-end customer service operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses. Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention. Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times. Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience. Handle complex and escalated customer service issues promptly and professionally. Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position. Serve as the senior Customer Service point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution. Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy. Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement. Perform other duties as assigned. Performance Management and Analytics Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed. Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets. Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions. Continuous Improvement Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customer service processes, minimizing errors and inefficiencies. Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance. Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team. Team Leadership Build, mentor, and retain a high-performing team of supervisors, claims managers, and customer service representatives. Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards. Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews. Foster a culture of safety, accountability, customer-first thinking, and continuous improvement. Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills. Ensure succession planning, workforce development, and talent retention to support growth and resilience. Serve as the key backup to Customer Service Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand. Drives the highest levels of employee retention and engagement to ensure a sustainable workforce. Fosters a culture of innovation, collaboration, and accountability within the organization. Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner. Customer Engagement and Commercial Partnership Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance. Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance. Drive initiatives that improve NPS/CSAT and enhance order management. Risk Management Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements Qualifications Education: Bachelor's Degree in Business Administration or related field Experience: Minimum 5 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role; manufacturing background preferred Knowledge, Skills and Abilities: Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau. Strong administrative, organizational, communication, and people-leadership skills. Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis. Proven expertise in call control, order management, time management, and documentation. Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes. Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals. Up-to-date awareness of industry trends and customer service best practices. Exceptional verbal presentation, active listening, and written communication skills. Highly motivated, hands-on, self-starter with strong attention to detail and follow-through. It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law. Not ready to apply? Connect with us for general consideration.

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. We know we couldn't take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. CertifID is seeking an accomplished Senior Customer Success Manager (CSM). As Senior CSM, you are responsible for a blended portfolio of enterprise and mid-market customers, who you will support through the complete post-sale lifecycle. The more our customers adopt our solutions, the safer their businesses and the industry are against wire fraud; however, security has inherent friction and our customers' businesses are well-established in their operating rhythms. Your challenge is clear: help your customers see clearly that the value of our solutions is worth the change, and guide them proactively through that change-management. Responsibilities Own and manage a large portfolio of customers who range in size and complexity. Coordinate and lead all onboarding, business reviews, and establish cadence meetings across base to evaluate and review performance, align with customer priorities, drive adoption, and locate new opportunities to promote usage and adoption Leverage both customer live touchpoints and data to identify risks, managing and mitigating that risk proactively, as well as escalating quickly and effectively to internal teams for support Identify issues that impact customers and/or challenges in the business and provide thought leadership in finding a customer solution, recommendations to streamline existing processes and/or identify strong workarounds Identify expansion and upsell opportunities and partner with Account Management team to execute successful revenue growth and seamless renewals Serve as a subject matter expert on CertifID's products, providing strategic guidance and customer support. Meet or exceed retention goals and KPIs as established in our OKR process across your assigned portfolio by applying structured problem-solving and strategic guidance. Engage in and occasionally lead cross-functional work that enhances customer experience, informs roadmap priorities, and improves internal collaboration. Requirements 7+ years of experience in customer success Demonstrated proficiency and aptitude for leveraging CSPs and CRMs, Gainsight, Salesforce, etc. Demonstrated ability to establish strong relationships and trust with multiple customer stakeholders and business units, multithreading and establishing champions and advocates, including executives and C-Suite Proficiency in basic project management skills and approaches as they relate to customer-success work. Demonstrated strength of organizational skills with the ability to manage time and resources effectively across multiple projects simultaneously and set proper expectations. Exceptional communication and presentation skills, both verbal and written Proficiency in leveraging AI appropriately to accelerate and improve your own organizational and project-management processes Demonstrated ability to leverage customer data/analytics in support of tracking customer health, progress, and preparing customer-facing usage reporting Is willing to travel (up to ~25%) for customer meetings, industry events, and team meetings, and be willing to be on frequent video calls with customers and internal teams across all US time zones Familiarity with the title industry a plus, but not required Benefits Flexible vacation 12 company-paid holidays 10 paid sick days No work on your birthday Health, dental, and vision Insurance (including a $0 option) 401(k) with matching, and no waiting period Equity Life insurance Generous parental paid leave Wellness reimbursement of $300/year Remote worker reimbursement of $300/year Professional development reimbursement Competitive pay An award-winning culture Not sure if you check all the boxes? Apply anyway! We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we'd love to hear from you. We're looking for people who are eager to learn, adapt, and solve challenges-so if that sounds like you, don't let a checklist hold you back! Change doesn't happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.

Job Description Customer Retention Manager | Farmers Insurance Looking to grow your career with a company that values client relationships and service excellence? Farmers Insurance is seeking a dedicated and customer-focused Customer Retention Manager to support our top-rated agency. In this role, you'll be the primary point of contact for existing clients, ensuring their insurance needs are met with care, accuracy, and proactive support. If you enjoy helping people, solving problems, and building lasting connections, this role is ideal for you. About Our Agency At Farmers Insurance, we're committed to protecting what matters most to our clients-while also helping our team members reach their full potential. We foster a supportive, collaborative workplace that values expertise, initiative, and personal growth. As part of our team, you'll gain access to professional training, mentorship, and opportunities to advance your skillset and career. Key Responsibilities As a Customer Retention Manager, you will: Build strong relationships with existing clients through consistent and attentive service Assist customers with policy updates, billing questions, claims support, and coverage reviews Conduct regular outreach to ensure client satisfaction and retention Identify opportunities to offer additional coverage that meets client needs Provide accurate information about insurance products and maintain compliance with industry standards Manage client interactions through CRM systems, ensuring timely follow-up and documentation Collaborate with other team members to support agency goals and deliver a seamless client experience What We're Looking For The ideal candidate will demonstrate a passion for helping others and a commitment to delivering excellent client service. Preferred Skills & Experience: 1+ year of customer service, account management, or insurance experience Excellent verbal and written communication skills Strong problem-solving ability and attention to detail Friendly, positive attitude with a professional mindset Ability to prioritize tasks and manage time effectively Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain) Bilingual abilities a plus Why Join Our Team As a Customer Retention Manager, you'll enjoy: Competitive base compensation with performance incentives Paid training and continuing education opportunities Opportunities for professional growth within the agency Flexible scheduling options (may include hybrid flexibility) Supportive, team-focused culture that values results and relationships Paid time off, holidays, and recognition programs A well-known brand with a longstanding reputation for excellence Ready to Make an Impact? Joining our Farmers Insurance agency as a Customer Retention Manager is more than a job-it's a chance to empower and protect the people we serve every day. If you're ready to make a meaningful difference and grow your career along the way, we'd love to hear from you. Apply today to take your next step with Farmers Insurance. Compensation Range: $45K - $75K

Cleveland, Ohio;Grand Rapids, Michigan; Toledo, Ohio; Troy, Michigan **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************** **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. _Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations._ At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development. **Responsibilities:** - Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales - Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained - Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed - Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank - Captures market intelligence and delivers feedback to leadership team - Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences **Skills:** + Business Development + Client Management + Customer and Client Focus + Influence + Prospecting + Active Listening + Adaptability + Negotiation + Networking + Relationship Building + Client Solutions Advisory + Emotional Intelligence + Referral Identification **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent R **equired** **qualifications :** + 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience + Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships + The ability to be a strong individual contributor with a team player attitude. + Ability to drive long distances with possible overnight stays Desired **qualifications:** + The ability to work independently or in a team environment + Established dealer relationships within the market + Undergraduate degree **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.