Customer success manager jobs in Portland, ME - 113 jobs

The Customer Support Manager is responsible for managing the front-line support team as well as providing a productive and motivating working environment, addressing any issues/disputes from customers or clients with the goal of increasing customer satisfaction, loyalty, retention and to meet their expectations. Essential Duties and Responsibilities Manage the day-to-day functions of frontline support team Implement effective customer service procedures, policies, and standards to enhance customer satisfaction Delivering performance evaluations and following the disciplinary process according to company policy Responsible for interviewing and hiring of new support staff Informing the team of all new information related to products, procedures, and trends Assessing support statistics and preparing detailed reports on the findings Respond to escalated customer support issues Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience Bachelor's degree (B.A./B.S.) from four-year college or university; and five years of experience related to association management and/or database management preferred; or equivalent combination of education and experience Proficient in MS Office applications Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.

When you join Renaissance , you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. **Job Description** The Customer Success Manager Senior is a strategic leader within the Customer Success organization, responsible for the successful delivery and long-term performance of complex, multi-year statewide K-12 assessment programs. This role owns program strategy, execution, and outcomes for high-visibility state contracts, ensuring compliance with regulatory requirements, operational excellence, and sustained customer trust. The Senior Program Manager serves as a trusted advisor to state education agencies and internal executive leadership. **In this role as a Customer Success Senior, you will:** + Provide **strategic and operational leadership** for a portfolio of large-scale, multi-year state and consortium assessment contracts. + Own **end-to-end program accountability** , including scope, budget, timelines, service levels, risk management, and contractual compliance. + Act as the **primary executive-level point of contact** for state departments of education, facilitating governance structures, steering committees, and regular executive briefings. + Define program vision, success metrics, and long-term roadmaps in partnership with state stakeholders and internal leadership. + Lead and coordinate cross-functional teams across assessment operations, product, psychometrics, technology, data, implementation, sales, and customer success. + Anticipate, identify, and mitigate **strategic, operational, and compliance risks** , driving corrective actions and escalation as needed. + Ensure assessment programs are delivered in alignment with **state and federal accountability requirements** , accessibility standards, and testing policies. + Use advanced data analysis and performance metrics to evaluate program health, implementation fidelity, and customer outcomes. + Drive continuous improvement by standardizing **program management frameworks, tools, and playbooks** across state assessment engagements. + Serve as the **voice of the customer at the enterprise level** , influencing product direction, assessment design, operational processes, and service enhancements. + Partner with sales and executive teams to support **contract renewals, amendments, and growth opportunities** , including participation in RFP responses and oral presentations. + Mentor and provide functional leadership to program managers and customer success professionals, setting standards for excellence and scalability. + Prepare and deliver executive-ready communications, including program reviews, risk assessments, and strategic recommendations. + Represent the organization as a thought partner in state education discussions related to assessment, accountability, and implementation best practices. + Perform additional duties as assigned in support of organizational goals. **For this role as a Customer Success Senior, you should have:** + Expert-level **program and portfolio management** capabilities, including governance, financial oversight, and multi-vendor coordination. + Demonstrated success managing **high-risk, high-impact state or government contracts** in regulated environments. + Deep expertise in **K-12 education systems** , with significant experience in **statewide assessment programs** . + Strong understanding of **assessment policy, psychometrics, accessibility, and compliance requirements** . + Exceptional executive communication and stakeholder-influence skills. + Ability to lead through ambiguity, resolve complex issues, and make data-informed strategic decisions. + Proven experience influencing cross-functional teams and senior leaders without direct authority. + Strong leadership, coaching, and mentoring skills. **Bonus Points:** + 7+ years of experience in program management, assessment operations, customer success, or implementation within education, edtech, or assessment organizations. + Extensive experience working directly with **State Departments of Education** and state assessment initiatives. + PMP or equivalent program management certification preferred. Additional bonus for hitting CSM targets applies. #LI-Remote **The below compensation range is based on national market data and may vary by experience and location.** Salary Range $68,000-$93,500 USD **Benefits for eligible US employees include:** + World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth + Health Savings and Flexible Spending Accounts + 401(k) and Roth 401(k) with company match + Paid Vacation and Sick Time Off + 12 Paid Holidays + Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program + Tuition Reimbursement + Life & Disability Insurance + Well-being and Employee Assistance Programs Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! **Equal Opportunity Employer** Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here . **Reasonable Accommodations** Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearn CRM.onmicrosoft.com) . **Employment Authorization** Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: ***************************

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the benefits listed above are subject to the terms of their individual Plans . And that's just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary:General Summary This position is responsible for the oversight and accountability of managing and developing a high performing team supporting Implementation, Service, Billing, or Administration of Unum clients. The position is responsible for providing leadership and guidance to the Client Success teams and works closely with management and other partners to ensure a cohesive client experience. The role requires a strong business leader who can maintain a balanced view, considering the needs of home office, sales and partners, technology, and external marketplace trends to recommend, implement, and support effective solutions for our clients. Principal Duties and Responsibilities Manage all aspects of the assigned Client Success teams. Balance work volumes across team. Provides collaborative leadership including all aspects of people management - hiring, training, resource allocation, job design, people development and performance management that creates a high-performance operating environment. Ability to build both technical and leadership skills; provide real time performance feedback. Engage, develop, and lead change in a fast-paced environment ensuring team members are prepared and equipped to provide exceptional customer experience High impact regarding development and implementation of productivity improvements and client service enhancements through workflow and technology-based processes. Provides leadership and direction to project teams who are involved with projects specific to the operational area. Ability to coordinate and balance multiple projects in a time sensitive environment, under pressure while still meeting deadlines. Ensures quality, audit, and control standards through the development of effective standards, policies, education, and creative training programs. Develops workflow to meet specialized needs to ensure that appropriate service and financial levels are always met. Manages internal and external client expectations through project planning and partnering efforts throughout the corporation. Responsible for coordination of training, staffing and system changes as dictated by project plans. Key contact for field and internal partners on assigned Client Success area of responsibility. Ability to handle and manage escalations from partner areas and clients and drive to resolution Strong relationship management skills with internal clients; proven ability to develop collaborative approaches Provide finalist meeting support. Track and provide metrics and other appropriate reporting to management. Demonstrated ability to use sound judgement and discretion regarding confidential information. Strong data orientation and understanding to drive decision making and setting of priorities Participate/lead cross functional projects as needed. May perform other duties as assigned. Job Specifications Bachelor's degree preferred or equivalent with relevant business experiences 6+ years of experience in client services, employee benefits, HR administration, or related IT development Demonstrated experience in motivation, team building and collaboration Highly analytical and technical orientation. Creative problem solving and critical thinking skills - ability to think outside of the box in generating appropriate solutions for clients Strong technical skills. Understands the life cycle and client needs/processes Strong understanding of the service needs and financial impact to service levels Excellent understanding of Unum products and ability to recognize which parts of a contract impact risk, state filing, customization, and benefits administration Solid understanding of the budget and salary administration processes, and the impact of each to productivity, morale, and service levels Ability to perform under stress in cases of emergency or urgent situations. Strong communication/presentation skills Strong project management, leadership, and organization skills Strong negotiation skills, ability to work directly with sales and service as well as direct client contact Demonstrates exceptional service delivery orientation May require occasional travel Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $75,500.00-$142,700.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum

Company Profile From its founding in 2011, RxAnte's mission has been exceedingly simple: Get more from medicines. Today, with a team of 85 and offices in Washington, DC and Portland, ME, we are the leading provider of predictive analytics and targeted clinical programs that improve prescribing and adherence. With nearly 13 million lives under management, our patented solutions for health plans are proven to improve quality scores and lower costs by improving prescription drug use. In 2019, RxAnte launched Mosaic Pharmacy Service (MPS), a wholly-owned subsidiary. Designed specifically to provide in-home pharmacy services to medically complex and vulnerable seniors, MPS will directly improve prescribing, adherence, and drug therapy outcomes for patients under our care. RxAnte is backed by UPMC, the $19 billion health plan and hospital system. We offer a flexible work environment with many of our employees working from home offices around the cou Job Profile The Client Services Director is a trusted partner and point of contact for RxAnte's health plan clients. Reporting into the VP of Client Services, the ideal candidate will partner closely with teammates in client strategy and operations; coordinate internal RxAnte teams such as Data Services, Product Management, and Client Analytics; and deliver operational excellence, manage day-to-day client interactions and operations, and drive value, customer satisfaction, and corporate success. The Director will listen to, learn from, and synthesize client priorities and inquiries. This foundational relationship will help identify areas of improvement in RxAnte's analytics, intervention strategy, program operations, and performance evaluation so that we may continue to consistently deliver value. The Director will be responsible for owning the operational and relationship components of several ongoing or new client programs, and will be an expert on all issues and details surrounding the portfolio of clients they are assigned, including: contract terms, relationship status, program strategy, key contacts, and performance measures. In partnership with the VP of Client Services and the VP of Business Development team, the Client Services Director will expand their client relationships to identify new and repeat business opportunities and foster an ongoing revenue stream. The Client Services Director will also support cross-client, cross-organizational strategic and operational initiatives as appropriate. Specific responsibilities are as follows: Manage client objectives, expectations, and timelines by communicating regularly with internal team members, and acting as an internal and external project manager who ensures successful tracking and delivery of client goals across key financial, clinical, operational, and service capabilities; Maintain an understanding of RxAnte's capabilities/vision, and effectively communicate all relevant offerings to the client, identifying upsell opportunities; Gather and analyze data to identify trends and areas of success and improvement, determine root cause issues, create work plans, and develop quality output for internal and external constituents; Support the design, build, implementation and ongoing management of new products, clinical programs and/or support for client initiatives and play an active role in expanding client relationships; Cultivate in-depth relationships with vendors and sub-contractors, to manage issues as they arise in an effective and timely manner, escalating to senior management as appropriate; Lead and/or participate in new business proposals and contract extensions, including the procurement process and drive the onboarding of new clients as they transition from the business development team; Achieve a high rate of client retention and stated revenue targets for existing clients; Oversee all aspects of client deliverables, including coordination with technical and analytic teams, identification of potential issues, risk mitigation, and entering and tracking of tasks in company project management software; Define deliverable acceptance criteria to ensure quality standards and client expectations are met; Communicate client goals and strategic initiatives to the internal RxAnte teams, including coordinating across departments by scheduling and facilitating meetings as needed to share product development feedback and input. Administer an annual strategic planning process for each client (focus on product, relationship and revenue growth) and continually work to ensure successful completion of that plan to achieve relationship and financial goals. Minimum Qualifications Healthcare experience and domain expertise, in particular with health plans, Medicare Advantage, Medicaid, and quality or performance measurement Master's degree or other advanced degrees in health services research, health policy, mathematics/statistics, information technology, or other relevant fields; and 5-8 years of related experience as a client-facing lead in the health care industry (i.e. health plan, hospital, healthcare services, pharmaceutical, etc.) Excellent written and oral presentation skills with the ability to engage, build credibility, and create trust across all levels of an organization Willingness and ability to work collaboratively across functional teams and with team members at various levels Preferred Qualifications Proven track record of creating, maintaining, and enhancing customer relationships and communicating effectively with senior management Propensity toward curiosity, analysis, problem solving, and/or strategic insight; and a bias toward action, idea execution, and/or answer-seeking Periodic travel to RxAnte offices and client sites is required (pending travel bans due to COVID-19) Comfort in and adaptability with a fast-paced, dynamic environment while maintaining focus on key goals Results-oriented with ability to prioritize and manage multiple projects simultaneously and lead a team to consistently meet deadlines and client expectations. Spanish speaking a plus Benefits From day one, we offer… Fantastic health, dental, and vision insurance with an employer-funded HSA Ample and flexible PTO At least 10 company holidays per year A generous 401k plan Life, long-term, and optional short-term disability insurance Support for ongoing professional development and training

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Description Are you driven by the thrill of closing high-value deals and motivated by the chance to help businesses transform their industrial connectivity and data integration processes? PTC is looking for a Strategic Account Manager for IIoT Software Solutions who is ready to advance their career, leverage their sales expertise, negotiation skills, and passion for driving customer impact with the world's most innovative industrial connectivity solutions-and have fun while doing so! Background PTC is the leader in industrial connectivity solutions across the world and has fundamentally transformed the way manufacturers connect, monitor, and control their operations. Our IIoT solutions help companies optimize their operations through seamless device connectivity, protocol translation, and real-time data aggregation. This improves operational efficiency, reduces downtime, and accelerates digital transformation by automating industrial data flow across diverse systems and environments. PTC is looking for motivated sales professionals to drive strategic IIoT solution sales. Customers are looking for ways to drive increased value from their industrial data, which is why we need talented individuals who can build relationships, identify customer challenges, and position our IIoT solutions to help customers achieve their business goals. The right person for this role is intellectually curious, emotionally intelligent, strategically minded, analytically sharp, highly ambitious, and motivated to win. PTC's IIoT Solutions Enable Companies To: * Connect, aggregate, and contextualize industrial data across automation and control systems. * Enable scalable, secure data infrastructure across multi-protocol industrial environments. * Eliminate errors and rework by streamlining data flow from edge to enterprise. * Reduce operational costs and downtime. * Identify and resolve issues earlier in the automation lifecycle. * Improve data interoperability across teams and systems. * Consolidate redundant tools and standardize connectivity. * Optimize architectures for cost efficiency and enterprise-wide scalability. Key Responsibilities * Achieve assigned quota by selling IIoT solutions to a set number of accounts. * Coordinate closely with the Director, Kepware Sales North America to align on strategy, execution, and account planning. * Develop revenue forecasts and strategic account plans. * Prospect and develop new accounts while expanding relationships within existing accounts. * Understand customer operations and data strategies to tailor compelling IIoT solutions. * Build relationships with key executives (CIO, VP of Operations, OT/IT Directors, Cybersecurity leaders). * Coordinate sales and technical resources throughout the sales cycle. * Drive complex industrial software sales: identify, engage, and close enterprise-level opportunities. * Act as a trusted advisor: translate technical capabilities into business value. * Manage the full sales cycle: from lead qualification to contract signing. * Collaborate across teams: work with channel partners, solution consultants, and marketing to maximize impact. * Use data-driven forecasting and pipeline management to exceed sales targets. Qualifications * 5+ years in enterprise software sales, preferably in industrial automation, IIoT, or OT/IT integration. * Technical fluency in industrial systems, networking, or data infrastructure is a plus. * Strong presentation, negotiation, and closing skills. * Experience working with cross-functional teams and channel partners. * Eagar to adopt and execute a defined sales process. * High energy, self-motivated, and eager to grow in a fast-paced, high-impact environment. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at *************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Job Description Make a Difference in someone's life! Join Guardian Angel Senior Services, a family-owned home care agency proudly serving the North Shore, Greater Boston, Gloucester, Cape Ann, and Merrimack Valley areas for over 20 years. Now, we have expanded to Seacoast NH We're looking for compassionate caregivers to join our growing team! Whether you're an experienced pro or just starting out, we have a place for you. Why You'll Love Working with Us Fully Customizable Schedules: Short shifts, long shifts, live-in opportunities-you name it, we've got it! Daily Pay Option: Get paid on your schedule. Sign-On Bonus: Earn $250 just for joining us! Mileage Reimbursement: We've got you covered for travel. Health Benefits: Including insurance and a 401K plan. Who We're Looking For Home Health Aides (HHAs) Licensed Nurses Assistant (LNA) Nursing Students Personal Care Aides- Paid Training Your Responsibilities Help clients with personal care tasks like bathing, toileting, and mobility. Provide companionship and engage in meaningful activities. Assist with meal preparation, light housekeeping, and medication reminders. Follow prescribed exercise programs and encourage independence. Maintain a safe and comfortable home environment. What We Value Experience in home healthcare or assisted living is a plus, but it's not required. If you're kind, dependable, and ready to make a positive impact, we want you on our team! Join us today and become a part of something bigger. Together, we'll brighten the lives of seniors in your community-one smile at a time. Guardian Angel Senior Services is an Equal Opportunity Employer. We embrace diversity and do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information. Powered by JazzHR u3x0kqEiBC

Our Company PharMerica Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today! The Client Success Manager, Senior Living cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires entails 60-75% travel throughtout the territory which consists of Upstate NY through ME. Ideal location to reside is within the territory. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed fully remote, outside of the territory. Required: 3 or more years' experience in client management (customer service) or sales in Long-Term Care. We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Results Driven (unlimited) Time Off Tuition reimbursement Non-retail/Closed-door environment Annual Incentive Bonus Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 5 days Responsibilities • Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients • Works with the Senior Living team to manage PharMerica's Clients and customers. • Conducts and documents meetings with assigned clients • Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements. • Owns client issue escalation and resolution process. • Prepares for and participates in a client review process to include maintaining documents for such review. • Documents Client retention, upselling activities, and interactions, in PharMerica's designated CRM platform • Owns proving insight and recommendations on pricing negotiation and contract renewals. • Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved. • Prepares quarterly business review materials and client engagement call materials as assigned. • Conducts routine client-facing training for PMC products, tools and resources. • Provides educational materials to facilitate compliance with PMC procedures, tools and resources. • Supports solution selling or up-selling of PharMerica products and services. • Ensures an overall positive experience for the assigned client base. • Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions. • Compiles Client reports and assists with CRM data management and issue resolution management. • Attend PharMerica corporate/networking events and conferences, as needed. • Mentor other associates as needed or required • 60-70% Travel Required • Performs other tasks as assigned. • Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications • Education/Learning Experience • Required: Bachelor's Degree in business or related field • Desired: MBA • Work Experience • Required: 3 or more years' experience in client management or sales in Long-Term Care or related industries • Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting. • Preferred: Licensed pharmacy technician, RN, LPN preferred • Skills/Knowledge • Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team • Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit ******************* Follow us on Facebook, Twitter, and LinkedIn. Salary Range USD $75,000.00 - $85,000.00 / Year

Are you a seasoned client success or relationship management professional who's ready to create more balance, purpose, and flexibility in your career? It's time to put the HAPPY back into work - and build a career that truly fits your life. If you've led teams, driven client outcomes, or managed partnerships-but now want the freedom to design your days, work remotely, and do meaningful work that makes an impact-this could be the fresh start you've been looking for. At LiveHappy Initiative, we partner with experienced professionals who want to leverage their leadership, communication, and client management expertise in a role that's both profitable and purpose -driven. Through the use of award -winning personal development and leadership programs that have been transforming lives in more than 120 countries for over 20 years, you'll guide and mentor your clients as they explore and navigate their next chapters. No commute. No rigid office hours. Just the flexibility to build success on your terms-while doing work that inspires and challenges you, and helps others. What you'll do Lead with empathy and authenticity to guide professionals through a personal discovery process that aligns their goals with proven growth frameworks. Oversee client engagement and long -term success strategies that foster trust, retention, and measurable outcomes. Represent a transformational brand known for empowering individuals to grow personally and professionally. Manage your own schedule, work remotely, and collaborate with a global team of purpose -driven professionals. Apply a consultative, strategic approach to help clients achieve lasting success and growth. Thrive in a flexible, performance -based environment that rewards results, not hours worked. RequirementsWhat you bring 10+ years of professional experience in client success, customer success, account management, business development, consulting, or leadership. A track record of fostering relationships, developing others, and achieving results. Strong communication, emotional intelligence, and problem -solving skills. Self -motivation, integrity, and the ability to work independently with accountability. An interest in personal development, leadership growth, and meaningful, purpose -driven work. If you've thrived in roles like Client Success Manager, Customer Success Director, or Account Director, you'll feel right at home here. BenefitsTraining & support You'll receive comprehensive onboarding, world -class training, and step -by -step systems that make it simple to succeed. Access mentorship, global events, and proven tools for marketing, client engagement, and business growth-without cold calling or pressure selling. Compensation & structure This is a performance -based opportunity designed for experienced professionals ready to take control of their time and results. Earnings are uncapped and directly tied to performance-not hours worked. You'll enjoy remote flexibility, autonomy, and the satisfaction of creating measurable impact in others' lives. About LiveHappy Initiative LiveHappy Initiative is a transformational learning and development company that helps experienced professionals reinvent their careers through award -winning leadership and personal growth programs-empowering them to create purpose -driven and life -changing results. With a 20 -year track record of success, our approach is used in more than 120 countries and provides structured learning, mentorship, and support-equipping individuals to grow with clarity, confidence, and purpose. We partner with professionals who are ready to take ownership of their next chapter-to pursue work that feels purposeful, live with intention, and have time for what matters most. Because happiness at work doesn't stay at work-it shapes your entire life. Take the initiative to LiveHappy! Highlights Remote & flexible schedule - design your work around your life Performance -based income with uncapped potential Full training, mentorship, and systems provided Meaningful work in the personal development and leadership industry Join a supportive global team of purpose -driven professionals Next Step Apply now to receive more details. If it feels like a good match, we'll schedule a short introductory call to explore your background, goals, and next steps.

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Description Are you driven by the thrill of closing high-value deals and motivated by the chance to help businesses transform their industrial connectivity and data integration processes? PTC is looking for a Strategic Account Manager for IIoT Software Solutions who is ready to advance their career, leverage their sales expertise, negotiation skills, and passion for driving customer impact with the world's most innovative industrial connectivity solutions-and have fun while doing so! Background PTC is the leader in industrial connectivity solutions across the world and has fundamentally transformed the way manufacturers connect, monitor, and control their operations. Our IIoT solutions help companies optimize their operations through seamless device connectivity, protocol translation, and real-time data aggregation. This improves operational efficiency, reduces downtime, and accelerates digital transformation by automating industrial data flow across diverse systems and environments. PTC is looking for motivated sales professionals to drive strategic IIoT solution sales. Customers are looking for ways to drive increased value from their industrial data, which is why we need talented individuals who can build relationships, identify customer challenges, and position our IIoT solutions to help customers achieve their business goals. The right person for this role is intellectually curious, emotionally intelligent, strategically minded, analytically sharp, highly ambitious, and motivated to win. PTC's IIoT Solutions Enable Companies To: Connect, aggregate, and contextualize industrial data across automation and control systems. Enable scalable, secure data infrastructure across multi-protocol industrial environments. Eliminate errors and rework by streamlining data flow from edge to enterprise. Reduce operational costs and downtime. Identify and resolve issues earlier in the automation lifecycle. Improve data interoperability across teams and systems. Consolidate redundant tools and standardize connectivity. Optimize architectures for cost efficiency and enterprise-wide scalability. Key Responsibilities Achieve assigned quota by selling IIoT solutions to a set number of accounts. Coordinate closely with the Director, Kepware Sales North America to align on strategy, execution, and account planning. Develop revenue forecasts and strategic account plans. Prospect and develop new accounts while expanding relationships within existing accounts. Understand customer operations and data strategies to tailor compelling IIoT solutions. Build relationships with key executives (CIO, VP of Operations, OT/IT Directors, Cybersecurity leaders). Coordinate sales and technical resources throughout the sales cycle. Drive complex industrial software sales: identify, engage, and close enterprise-level opportunities. Act as a trusted advisor: translate technical capabilities into business value. Manage the full sales cycle: from lead qualification to contract signing. Collaborate across teams: work with channel partners, solution consultants, and marketing to maximize impact. Use data-driven forecasting and pipeline management to exceed sales targets. Qualifications 5+ years in enterprise software sales, preferably in industrial automation, IIoT, or OT/IT integration. Technical fluency in industrial systems, networking, or data infrastructure is a plus. Strong presentation, negotiation, and closing skills. Experience working with cross-functional teams and channel partners. Eagar to adopt and execute a defined sales process. High energy, self-motivated, and eager to grow in a fast-paced, high-impact environment. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at *************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: As a Client Relationship Manager (CRM), you'll be responsible for the overall relationship and financial management of a portfolio of Health & Risk Solutions (H&RS) clients, brokers, and third-party administrators (TPAs). This key strategic role focuses on building internal and external partnerships that drive long-term growth and persistency. You'll work directly with Implementation Consultants (ICs), Client Success Specialists (CSSs), and Stop Loss Specialists (SLS) to manage prospect, sold case, and renewal inventory. We're looking for someone who can make expert recommendations, find creative solutions to client problems, and bring them to resolution. How you will contribute: * Establish and maintain excellent working relationships with both internal and external partners * Partner with ICs to ensure seamless implementations, proactively addressing questions and concerns * Conduct consistent, proactive education and outreach communication with external partners * Assess, clarify, and validate customer needs, proposing innovative solutions to address unique challenges * Demonstrate success in negotiation, persuasion, and solutions-based service across departments * Oversee issue resolution, identify root causes, and participate in creating solutions * Manage the ongoing lifecycle and renewal process for your assigned block of business * Handle escalated service issues from SLS, providing creative alternatives to enhance client experience * Collaborate with Sun Life Financial personnel to meet client expectations and growth objectives * Maintain in-depth knowledge of H&RS products, services, processes, and the self-insured competitive landscape * Act as a liaison between the home office and the Distribution team * Use Salesforce to manage business and document all relevant customer and broker activities * Participate in developing CRM team processes, suggesting efficiency improvements using CI Tools * Partner with CRE on projects representing the Client Success Organization What you will bring with you: * Ability to work with a diverse range of people. * Bachelor's degree and/or 1-3 years of Group, Stop Loss, and Self-Funded insurance experience (preferred) * Exceptional communication skills and strong relationship-building abilities * Proven success in negotiation, persuasion, and solutions-based service * Strong record of effective customer service * Excellent organizational and prioritization skills * Ability to work in a fast-paced environment, managing multiple priorities * Critical thinking skills and autonomous work capability * Proficiency in Microsoft Office suite, especially Excel * Experience with CRM tools, particularly Salesforce * Strong presentation and interpersonal skills * Effective listening and note-taking abilities * Results-oriented mindset and superior collaboration skills Salary: $63,000-$94,500 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Sales - Client Relationship Management Posting End Date: 29/01/2026

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Manager, Client Services | SIU **PRIMARY PURPOSE** : To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Performs client renewal and Client Service Instruction preparation for assigned clients. + Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports. + Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients. + Educates the client on loss data - drivers of cost impacting assigned programs. + Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction. + Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities. + Coordinates client contracts. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). + Travel as required. **SUPERVISORY RESPONSIBILITIES** + Administers company personnel policies in all areas and follows company staffing standards and training recommendations. + Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. + Provides support, guidance, leadership and motivation to promote maximum performance. **QUALIFICATIONS** **Education & Licensing** Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required. **Experience** Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative **OR** five (5) years adjuster experience including one (1) year in a supervisory capacity. **Skills & Knowledge** + Strong understanding in one of the following areas: workers compensation, liability and disability claims management + Strong understanding of client location coding parameters, banking methodology, and claims operating systems + Excellent oral and written communication, including presentation skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Excellent negotiation and facilitation skills + Ability to work in a team environment + Ability to handle conflict and confront challenging issues in a fast work environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is **$90,000 to $100,000** . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. **Always accepting applications.** The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

Our Company PharMerica Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today! The Client Success Manager, Senior Living cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires entails 60-75% travel throughtout the territory which consists of Upstate NY through ME. Ideal location to reside is within the territory. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed fully remote, outside of the territory. Required: 3 or more years' experience in client management (customer service) or sales in Long-Term Care. We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Results Driven (unlimited) Time Off Tuition reimbursement Non-retail/Closed-door environment Annual Incentive Bonus Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 5 days Responsibilities * Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients• Works with the Senior Living team to manage PharMerica's Clients and customers.• Conducts and documents meetings with assigned clients• Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements. • Owns client issue escalation and resolution process.• Prepares for and participates in a client review process to include maintaining documents for such review.• Documents Client retention, upselling activities, and interactions, in PharMerica's designated CRM platform • Owns proving insight and recommendations on pricing negotiation and contract renewals.• Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved. • Prepares quarterly business review materials and client engagement call materials as assigned.• Conducts routine client-facing training for PMC products, tools and resources.• Provides educational materials to facilitate compliance with PMC procedures, tools and resources. • Supports solution selling or up-selling of PharMerica products and services.• Ensures an overall positive experience for the assigned client base.• Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions.• Compiles Client reports and assists with CRM data management and issue resolution management.• Attend PharMerica corporate/networking events and conferences, as needed.• Mentor other associates as needed or required * 60-70% Travel Required• Performs other tasks as assigned.• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications * Education/Learning Experience• Required: Bachelor's Degree in business or related field• Desired: MBA • Work Experience• Required: 3 or more years' experience in client management or sales in Long-Term Care or related industries• Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting. * Preferred: Licensed pharmacy technician, RN, LPN preferred * Skills/Knowledge• Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team• Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit ******************* Follow us on Facebook, Twitter, and LinkedIn. Salary Range USD $75,000.00 - $85,000.00 / Year

Account Manager - Private Client Services Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Account Manager here at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life: As an Account Manager within Private Client Services (PCS), you will be responsible for developing and servicing new and existing Private Client Group accounts. Serving as an advisor to clients, you will maintain and retain existing business, while following up on referrals and rounding client accounts. You will become an integral part of this team, receiving on the job training and on-going support from management and team members. We will count on you to: * Act as the primary contact with the Producer and/or Client. * Place new business and cross sell as needed to maintain client's insurance program. * Function as the primary contact with all vendors to ensure proper processing of all requests necessary to effectively maintain the client's insurance program. * Manage all components of the renewal process for clients. * Create Acord applications, including Supplemental, as needed, for submissions to carriers. * Prepare proposals or summaries for renewal terms when requested. * Identify and resolve accounting discrepancies * Create requests for changes to client's coverages * Process mail and phone requests on daily basis Our future colleague * 5+ years of insurance industry experience with at least 2+ years spent working in Personal Lines, ideally in a brokerage environment * Active Property and Casualty insurance license * Effective oral and written communication and relationship building skills essential * Proficiency with Microsoft Office products, including Word, Excel and PowerPoint * Exceptional time management and organization skills as well as strong attention to detail These additional qualifications are a plus, but not required to apply: * Bachelor's Degree in Risk Management, Business Management, Finance or other relevant program * Experience with SalesForce, ImageRight, Epic or Sagita We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: * Generous time off, including personal and volunteering * Tuition reimbursement and professional development opportunities * Hybrid work * Charitable contribution match programs * Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: * Instagram * Facebook * X * LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAPCS #LI-Hybrid

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic partner to our clients, focused on driving satisfaction, retention, and account growth. As a trusted advisor, the CSM leads proactive client engagement, including Strategic Quarterly Business Reviews (QBRs), upsell and cross-sell conversations, and roadmap development. This is a revenue-influencing role that blends technical insight into client relationship management, requiring strong communication skills and a foundation in IT services. At every point, from onboarding to ongoing consultations, the CSM team collects, analyzes, and then uses data to ensure that their clients are fully engaged and getting the value they expect. About Lyra… Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 80 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team, and we are incredibly proud of the work they do. Your work as a Client Success Manager will include several components: • Manage Client Relationships - Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded. • Drive Retention & Growth - Own client renewals and proactively identify expansion opportunities to increase account value. • Own Upsell Conversations - Lead upsell and cross-sell discussions that align with client needs and PCGiT's service offerings, collaborating with AEs or leadership as needed. • Understand the Business - Become a strategic partner by learning each client's business model, goals, IT stack, and pain points. • Coordinate Solutions - Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs. • Lead QBRs & Strategy Sessions - Conduct regular account reviews, usage reports, and roadmap planning sessions with clients. • Champion the Client Experience - Ensure a high-touch, consultative experience from onboarding through renewal. Our ideal Client Success Manager has the following qualifications: • 2-4 years of experience in client success, account management, or related B2B customer-facing roles. • Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred. • Strong communication and relationship-building skills with clients ranging from IT managers to C-suite. • Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations. • Comfortable and confident leading upsell conversations, positioning solutions that create additional value. • Experience identifying and nurturing account expansion opportunities, even without a formal quota. • Proficiency with CRM and account management tools (HubSpot preferred). • A proactive mindset - you solve problems before they escalate. • Strong organizational skills and attention to detail across multiple client accounts. If joining a team-oriented company in the tech space sounds appealing to you, let's have a conversation.

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! The Role: As a Senior Vendor Success Manager, you will be responsible for revenue and customer delight by proactively guiding customers towards their desired outcomes through the adoption of Paymode services. It is important to understand customers' needs to identify ways they can maximize the value of Paymode to achieve their business goals. You are responsible for enriching the customer experience throughout the life cycle through proactive engagement and resolving questions and concerns about their Paymode membership. You will work closely with Paymode Vendor Sales team to expand business by identifying new revenue opportunities. And you will work cross functionally with Payer Account Managers, Product and Member Services to address customer questions and concerns resulting in long term Customer commitment to the Paymode network. How you'll contribute: * Manage a portfolio of high value customers to protect and grow revenue within the existing customer portfolio. * Establish and maintain relationships to become a trusted advisor. * Ensure customer engagement with Paymode service and features to drive customer value and delight. * Execute customer business reviews ensuring alignment of Paymode services to customer goals. * Monitor customer health and create risk mitigation plans where appropriate. * Build and foster relationships with key points of contact across multiple customers to retain customer loyalty. * Proactively identify potential escalation risk and collaborate with internal teams to retain revenue, remediate, and ensure a positive outcome. * Resolve customer inquiries by educating customers about the value of the Paymode services delivered. * Present and speak about new product enhancements that are relevant to our customers. * Identify new opportunities to expand customer's usage of the Paymode network and services. * Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes. If you have the attributes, skills, and experience listed below, we want to hear from you: * Customer Success experience. Demonstrate success managing customer relationships within the Enterprise portfolio in a retention-carrying role. * Excellent verbal and written communication skills to effectively communicate and interact with customers at various levels, understanding their needs and providing clear direction on how Paymode addresses the needs'. * Ability to effectively manage multiple priorities and activities simultaneously in a fast-paced environment. * A genuine interest in helping customers. Empathy and patience are valuable traits when dealing with inquiries and issues. * Analytical skills with an attention to insights: Provide regular, recurring communications about the pulse of our customers to key internal stakeholders. * Always positive, driven to excel and takes initiative. * Able to identify risks that may impact the success of a customer program and lead the execution of appropriate mitigating actions. * Confident, self-motivated, and a true team player. * Comfort interacting with and tailoring messaging to all levels of customer resources. * Minimum of 5-10 years' experience within the FinTech industry and a solid understanding of the broader payment ecosystem and competitive landscape relative to the payments world. * Experience using CRM applications for customer management, customer success program reporting, while maintaining the most current, accurate customer data. #LI-KK1 We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** This exciting role will be a fit for a person who naturally has a desire to help and assist others in being successful, the role will be focused on managing a portfolio of new clients in their first 6 months as a customer of the bank. You goal will be to grow spend volume and revenue above existing benchmark to maximize the return we see from each new customer. Responsibilities include training new customers on products and technology platforms, monitoring customer spends and behaviors for ongoing management and intervention to improve performance, working with various departments to source solutions to client assistance issues, work closely with sales team to strategies on non-responsive programs. **Responsibilities Summary:** + Providing consultative advice to customers, growing portfolios through various program optimization activities, and making appropriate decisions on how to boost client performance + Build strong partnerships and alignment with internal stakeholders + Develops strategic client plans + Maintain organized pipeline within client management platform + Be able to learn technology platforms and be competent in training others in using it + Have a comfort in being able to meet a performance/ revenue goal **Basic qualifications** + Bachelor's degree, or equivalent work experience + Seven to ten years of client support, Relationship management or sales experience **Preferred Skills/Experience** + Are currently in sales or have a desire and skill set suited for a sales role + Providing consultative advice to customers, growing portfolios through various program optimization activities, and making appropriate referrals + Strong sales, relationship management and business development abilities + Knowledge of Credit Card or Commercial card products and services + Broad knowledge of bank products and services that result in successfully capitalizing on all opportunities to expand relationships and sales of bank's products + Strong analytical and problem-solving skills Ability to work effectively with individuals, groups, and vendors across the company to manage customer relationship. + Well-developed written communication and verbal presentation skills is a must. **_The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week_** If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (****************************************************************************** . **Benefits:** Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (********************************************************************** . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. **Posting may be closed earlier due to high volume of applicants.**

WIN Waste Innovations is looking for a Strategic Account Manager. They will fosters and maintains relationships with new and existing business accounts by delivering excellent account management, providing innovative solutions to solve unique business needs, and identifying service enhancements for customers that increases customer loyalty, retains long-term business, and provides opportunities for increased sales growth. This position is responsible for a book of business nationwide. Responsibilities: Maintains positive client relationships with key decision makers and manages pricing, service changes and contract renewal and negotiation process to deliver maximized value for the customer and profitability for WIN Waste Innovations. Effectively communicates and exchanges account information between all WIN Waste Innovations operating entities. Provides primary point of contact for customer and collaborates with client services team to ensure all inquiries and requests are resolved and customer satisfaction goals are achieved. Develops and executes a strategic plan and implements innovative new solutions to maximize the customers value to customer and WIN Waste Innovations. Provides opportunities to implement continuous improvements to customer programs and identifies cross selling opportunities for other WIN Waste Innovations lines of business. Conducts business reviews with customers to develop insights on WIN Waste Innovations programs and track continuous improvement efforts to create new and value-added programs to meet customer needs. Cultivates and maintains pipeline of new business opportunities that contribute to company's long-term business growth strategies. Analyzes account activities and business development performance within the customer relationship management (CRM) system and makes recommendations based on data results. Fosters collaborative relationships company-wide to identify innovative solutions to customer business needs and ensure the delivery of comprehensive services to customers. Communicates monthly profit and loss (P&L) impacts by customer account according to budgeting and forecasting projections. Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management. Experience: The successful candidate will have a bachelor's degree or equivalent experience with a minimum of 3 years' experience in successful selling complex accounts and a history of succeeding in collaborative work environments. Relevant sales certifications and experience in environmental and/or sustainability industry is preferred. Strong interpersonal, selling, and negotiation skills along with excellent verbal, written, analytical and formal presentation skills are required. Demonstrated track record of sales success with the ability to qualify, develop, and manage business opportunities is key. Demonstrated proficiency with Microsoft Office applications is required. Minimum Qualifications: In order to fulfill the performance objectives of this position, the successful Senior Manager Strategic Accounts must perform essential duties satisfactorily. The requirements below represent the knowledge, skill and/or ability required by this position. WIN will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The candidate must: Demonstrate the ability to successfully market to large accounts. Demonstrate excellent written and oral communication and problem-solving skills. Demonstrate organizational, administrative, telephone and follow-up skills. Have demonstrated leadership and teamwork. Exhibit proficient skills in the use of Word, Excel and PowerPoint and WTI information systems (i.e. Salesforce, TRUX, Pricing Tools, etc.). What You'll Enjoy: Industry leading benefits Multiple and flexible medical plans Outstanding PTO program Floating Holidays Strong 401k program and company match Tuition reimbursement plan College loan reimbursement College scholarship program for dependents Parental Leave Program Inclusive culture Employee engagement events Employee resource groups WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream. At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Foy Insurance has a long history of meeting the risk management needs of communities throughout New Hampshire, Maine, and Massachusetts dating back to 1893. We are now proud to now be a part of the World Insurance Associates family which provides unparalleled access to even more products and services to assist our customers' insurance needs. Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 215 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Position Summary This position supports the Account Executive with responsibilities related to client management and retention Essential Duties and Responsibilities Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication Handling renewals, service requests, claims, billing and new policies Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures Review all applications, policies, endorsements and audits for accuracy Complete loss/claim analysis and summaries Coordinate expiration list with department manager to obtain renewal business information Qualifications Bachelor's degree or equivalent work experience, preferred 3-7 years minimum Personal Lines Account Management experience required Property & Casualty License required Valid driver's license and insurance, required Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point) Applied/Epic or similar agency management software experience, preferred. Able to work independently and enjoy a high degree of interaction with team members. Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines. Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance. The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information. Ability to maintain a professional demeanor and positive attitude Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES: World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department. #LI-KS1

Job DescriptionDesk / Floor Manager - Bill Dube Ford Toyota (Dover, NH) Bill Dube Ford Toyota is growing, and we're looking for a proven Desk / Floor Manager to elevate our team. If you thrive on coaching, structure crisp deals, and love helping customers move forward with confidence-let's talk. What You'll Do Lead the Sales Floor: Set the pace, spot opportunities, remove roadblocks, and keep the team energized and accountable. Desk Every Deal with Precision: Structure deals, pencil payments, present options, and secure fast approvals while protecting gross and CSI. Close with Confidence: Step in at the right moment, overcome objections, and ensure a transparent, customer-centric path to “Yes.” Coach & Develop: Daily one-on-ones, role-play, and ride-alongs to sharpen skills in needs analysis, digital retailing, follow-up, and negotiation. Appraise & Price Right: Partner on accurate trade valuations and market-correct pricing (e.g., vAuto/VIN tools) to keep inventory moving. F&I & Compliance Handoff: Seamless turnovers to Finance; maintain strict adherence to OEM, state, and dealership policies. Data-Driven Management: Monitor KPIs (appointments, show rate, write-ups, close %, PRU, VSC penetration, CSI), diagnose gaps, and execute action plans. Own the Showroom Rhythm: Daily save-a-deal, effective TOs, tight CRM usage, and clean deal jackets-every time. What You Bring Automotive management experience required (Desk, Floor, GSM, or F&I leadership preferred). Elite closing & communication skills with a customer-first mindset. Desking mastery: payment presentations, rate/term structures, lender programs, and digital retail workflows. Coaching DNA: you build people up, set clear standards, and hold teams accountable. Operational discipline: CRM proficiency (VinSolutions or similar), strong documentation, and compliance rigor. Market savvy: trade appraisal fundamentals, inventory turns, and pricing strategy. Calm under pressure with excellent judgment and ethical decision-making. Valid driver's license with acceptable record; ability to work a retail schedule (incl. evenings/weekends). Why Bill Dube Ford Toyota Stable, community-trusted dealership with strong OEM partnerships. High-traffic showroom and modern digital processes. Collaborative leadership, clear expectations, and real career growth. Competitive pay plan, benefits, and performance incentives. Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.