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The differences between customer support analysts and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer support analyst, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $38,859 average annual salary of a certified medical technician.
The top three skills for a customer support analyst include customer service, customer support and technical support. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Support Analyst | Certified Medical Technician | |
| Yearly salary | $65,147 | $38,859 |
| Hourly rate | $31.32 | $18.68 |
| Growth rate | 10% | 5% |
| Number of jobs | 116,811 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 28% |
| Average age | 42 | 44 |
| Years of experience | 2 | 12 |
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer support analysts and certified medical technicians have different pay scales, as shown below.
| Customer Support Analyst | Certified Medical Technician | |
| Average salary | $65,147 | $38,859 |
| Salary range | Between $42,000 And $99,000 | Between $28,000 And $53,000 |
| Highest paying City | San Francisco, CA | Denton, TX |
| Highest paying state | New Jersey | Alaska |
| Best paying company | SAP | Favorite Healthcare Staffing |
| Best paying industry | Technology | Health Care |
There are a few differences between a customer support analyst and a certified medical technician in terms of educational background:
| Customer Support Analyst | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | Stanford University | University of Connecticut |
Here are the differences between customer support analysts' and certified medical technicians' demographics:
| Customer Support Analyst | Certified Medical Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 59.9% Female, 40.1% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 11% | 8% |