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The differences between customer support analysts and computer analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer support analyst, becoming a computer analyst takes usually requires 4-6 years. Additionally, a computer analyst has an average salary of $75,852, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a customer support analyst include customer service, customer support and technical support. The most important skills for a computer analyst are computer system, troubleshoot, and C++.
| Customer Support Analyst | Computer Analyst | |
| Yearly salary | $65,147 | $75,852 |
| Hourly rate | $31.32 | $36.47 |
| Growth rate | 10% | 9% |
| Number of jobs | 116,811 | 75,369 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
A computer analyst is responsible for generating technical solutions to improve operational efficiency and processes. Computer analysts create models for system applications and perform upgrades on software and hardware networks to boost optimization. They also develop strategic methods to enhance the performance of existing systems and identify inconsistencies for immediate resolution. A computer analyst must have excellent communication and technical skills, especially in managing the security of computer data and setting the configuration and accessibility of networks for authorized users.
Customer support analysts and computer analysts have different pay scales, as shown below.
| Customer Support Analyst | Computer Analyst | |
| Average salary | $65,147 | $75,852 |
| Salary range | Between $42,000 And $99,000 | Between $57,000 And $99,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | Washington |
| Best paying company | SAP | Citi |
| Best paying industry | Technology | Technology |
There are a few differences between a customer support analyst and a computer analyst in terms of educational background:
| Customer Support Analyst | Computer Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between customer support analysts' and computer analysts' demographics:
| Customer Support Analyst | Computer Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 59.9% Female, 40.1% | Male, 71.4% Female, 28.6% |
| Race ratio | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |