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The differences between customer support analysts and computer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer support analyst and a computer support specialist. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $63,926 average annual salary of a computer support specialist.
The top three skills for a customer support analyst include customer service, customer support and technical support. The most important skills for a computer support specialist are computer support, troubleshoot, and technical support.
| Customer Support Analyst | Computer Support Specialist | |
| Yearly salary | $65,147 | $63,926 |
| Hourly rate | $31.32 | $30.73 |
| Growth rate | 10% | 10% |
| Number of jobs | 116,811 | 114,029 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.
Customer support analysts and computer support specialists have different pay scales, as shown below.
| Customer Support Analyst | Computer Support Specialist | |
| Average salary | $65,147 | $63,926 |
| Salary range | Between $42,000 And $99,000 | Between $44,000 And $91,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | Washington |
| Best paying company | SAP | |
| Best paying industry | Technology | Technology |
There are a few differences between a customer support analyst and a computer support specialist in terms of educational background:
| Customer Support Analyst | Computer Support Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between customer support analysts' and computer support specialists' demographics:
| Customer Support Analyst | Computer Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 59.9% Female, 40.1% | Male, 80.1% Female, 19.9% |
| Race ratio | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.2% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |