Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer support analysts and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer support analyst and a desk support technician. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a customer support analyst include customer service, customer support and technical support. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Customer Support Analyst | Desk Support Technician | |
| Yearly salary | $65,147 | $40,715 |
| Hourly rate | $31.32 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 116,811 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Customer support analysts and desk support technicians have different pay scales, as shown below.
| Customer Support Analyst | Desk Support Technician | |
| Average salary | $65,147 | $40,715 |
| Salary range | Between $42,000 And $99,000 | Between $26,000 And $62,000 |
| Highest paying City | San Francisco, CA | South San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | SAP | BNY Mellon |
| Best paying industry | Technology | Technology |
There are a few differences between a customer support analyst and a desk support technician in terms of educational background:
| Customer Support Analyst | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between customer support analysts' and desk support technicians' demographics:
| Customer Support Analyst | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 59.9% Female, 40.1% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |