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The differences between customer support analysts and network support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer support analyst and a network support analyst. Additionally, a network support analyst has an average salary of $83,921, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a customer support analyst include customer service, customer support and technical support. The most important skills for a network support analyst are troubleshoot, switches, and routers.
| Customer Support Analyst | Network Support Analyst | |
| Yearly salary | $65,147 | $83,921 |
| Hourly rate | $31.32 | $40.35 |
| Growth rate | 10% | 5% |
| Number of jobs | 116,811 | 118,825 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 53% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Network support analysts are professionals who provide technical support as well as maintain various network components for an organization's network system. These analysts are responsible for installing and configuring local area networks (LANs), wide area networks (WANs), internet systems, and other components of network systems. They are required to monitor the performance of networks and systems and align network use and access by using master consoles. Network support analysts must also organize and deploy security measures for the network so that they can safeguard software, hardware, and data.
Customer support analysts and network support analysts have different pay scales, as shown below.
| Customer Support Analyst | Network Support Analyst | |
| Average salary | $65,147 | $83,921 |
| Salary range | Between $42,000 And $99,000 | Between $54,000 And $128,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | SAP | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a customer support analyst and a network support analyst in terms of educational background:
| Customer Support Analyst | Network Support Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 53% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between customer support analysts' and network support analysts' demographics:
| Customer Support Analyst | Network Support Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 59.9% Female, 40.1% | Male, 84.3% Female, 15.7% |
| Race ratio | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 10.9% White, 62.4% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |