Customer support manager vs customer care supervisor

The differences between customer support managers and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer support manager and a customer care supervisor. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a customer support manager include project management, CRM and technical support. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Customer support manager vs customer care supervisor overview

	Customer Support Manager	Customer Care Supervisor
Yearly salary	$91,598	$42,702
Hourly rate	$44.04	$20.53
Growth rate	10%	-4%
Number of jobs	128,995	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a customer support manager do?

The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

Customer support manager vs customer care supervisor salary

Customer support managers and customer care supervisors have different pay scales, as shown below.

	Customer Support Manager	Customer Care Supervisor
Average salary	$91,598	$42,702
Salary range	Between $64,000 And $130,000	Between $30,000 And $59,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	Amazon	-
Best paying industry	Finance	-

Differences between customer support manager and customer care supervisor education

There are a few differences between a customer support manager and a customer care supervisor in terms of educational background:

	Customer Support Manager	Customer Care Supervisor
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer support manager vs customer care supervisor demographics

Here are the differences between customer support managers' and customer care supervisors' demographics:

	Customer Support Manager	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 56.9% Female, 43.1%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer support manager and customer care supervisor duties and responsibilities

Customer support manager example responsibilities.

Manage global on-boarding program for new and existing SaaS customers.
Design, develop and implement internal applications to manage the SaaS and CDN platforms.
Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Customer support manager vs customer care supervisor skills

Common customer support manager skills

Project Management, 9%
CRM, 5%
Technical Support, 5%
Salesforce, 4%
Account Management, 4%
Customer Satisfaction, 3%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Customer Support Manager
Customer Support Manager vs Customer Care Supervisor

Updated January 8, 2025

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