Customer support manager vs customer experience manager

Differences between customer support manager and customer experience manager duties and responsibilities

Customer support manager example responsibilities.

• Manage global on-boarding program for new and existing SaaS customers.
• Design, develop and implement internal applications to manage the SaaS and CDN platforms.
• Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
• Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
• Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
• Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.
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Customer experience manager example responsibilities.

• Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
• Manage corporate Lexus training for all eligible associates at the dealership level.
• Launch, manage, and edit web content of store s Facebook page.
• Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
• Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
• Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
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