Customer support manager vs team manager

Differences between customer support manager and team manager duties and responsibilities

Customer support manager example responsibilities.

• Manage global on-boarding program for new and existing SaaS customers.
• Design, develop and implement internal applications to manage the SaaS and CDN platforms.
• Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
• Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
• Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
• Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.
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Team manager example responsibilities.

• Build and manage narcotics trafficking/use database in Unix base setting.
• Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
• Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
• Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
• Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
• Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
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