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The differences between customs consultants and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customs consultant and a call center representative. Additionally, a customs consultant has an average salary of $91,772, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a customs consultant include digital marketing, client facing and project management. The most important skills for a call center representative are strong customer service, customer service, and patients.
A customs consultant specializes in devising strategies to handle and optimize customs procedures, ensuring efficiency in all transactions. As a consultant, it is their responsibility to prepare and process documents, submit customs declarations and other necessary documentation, conduct regular inspections, participate in managing invoices and programs, and track payment of clients. They may also perform clerical tasks such as updating databases, organizing schedules, and arranging appointments. Furthermore, a customs consultant must maintain an active communication line with customs staff, all while implementing the agency's policies and regulations.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Customs consultants and call center representatives have different pay scales, as shown below.
| Customs Consultant | Call Center Representative | |
| Average salary | $91,772 | $31,549 |
| Salary range | Between $56,000 And $148,000 | Between $25,000 And $39,000 |
| Highest paying City | Boston, MA | Seattle, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Adobe | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a customs consultant and a call center representative in terms of educational background:
| Customs Consultant | Call Center Representative | |
| Most common degree | Bachelor's Degree, 55% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customs consultants' and call center representatives' demographics:
| Customs Consultant | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.7% Hispanic or Latino, 18.7% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |