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The differences between customs consultants and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customs consultant and a customer care representative. Additionally, a customs consultant has an average salary of $91,772, which is higher than the $32,912 average annual salary of a customer care representative.
The top three skills for a customs consultant include digital marketing, client facing and project management. The most important skills for a customer care representative are customer care, customer service, and work ethic.
A customs consultant specializes in devising strategies to handle and optimize customs procedures, ensuring efficiency in all transactions. As a consultant, it is their responsibility to prepare and process documents, submit customs declarations and other necessary documentation, conduct regular inspections, participate in managing invoices and programs, and track payment of clients. They may also perform clerical tasks such as updating databases, organizing schedules, and arranging appointments. Furthermore, a customs consultant must maintain an active communication line with customs staff, all while implementing the agency's policies and regulations.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
Customs consultants and customer care representatives have different pay scales, as shown below.
| Customs Consultant | Customer Care Representative | |
| Average salary | $91,772 | $32,912 |
| Salary range | Between $56,000 And $148,000 | Between $26,000 And $40,000 |
| Highest paying City | Boston, MA | Urban Honolulu, HI |
| Highest paying state | Massachusetts | Hawaii |
| Best paying company | Adobe | Philadelphia Corporation for Aging |
| Best paying industry | - | Automotive |
There are a few differences between a customs consultant and a customer care representative in terms of educational background:
| Customs Consultant | Customer Care Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customs consultants' and customer care representatives' demographics:
| Customs Consultant | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.9% Unknown, 5.7% Hispanic or Latino, 18.7% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |