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Dell technician support vs administrative technical support

The differences between dell technician supports and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell technician support and an administrative technical support. Additionally, a dell technician support has an average salary of $59,707, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for a dell technician support include technical support, troubleshoot and network troubleshooting. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Dell technician support vs administrative technical support overview

Dell Technician SupportAdministrative Technical Support
Yearly salary$59,707$46,753
Hourly rate$28.71$22.48
Growth rate10%10%
Number of jobs93,081186,858
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 52%
Average age4242
Years of experience22

Dell technician support vs administrative technical support salary

Dell technician supports and administrative technical supports have different pay scales, as shown below.

Dell Technician SupportAdministrative Technical Support
Average salary$59,707$46,753
Salary rangeBetween $40,000 And $87,000Between $29,000 And $75,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-AIG
Best paying industry--

Differences between dell technician support and administrative technical support education

There are a few differences between a dell technician support and an administrative technical support in terms of educational background:

Dell Technician SupportAdministrative Technical Support
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 52%
Most common majorComputer Information SystemsComputer Science
Most common collegeCarnegie Mellon UniversityStanford University

Dell technician support vs administrative technical support demographics

Here are the differences between dell technician supports' and administrative technical supports' demographics:

Dell Technician SupportAdministrative Technical Support
Average age4242
Gender ratioMale, 88.1% Female, 11.9%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 9.9% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.2% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell technician support and administrative technical support duties and responsibilities

Dell technician support example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install OS and application software on new computers to user specifications.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
  • Perform diagnostics and troubleshot hardware and software problems.
  • Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Dell technician support vs administrative technical support skills

Common dell technician support skills
  • Technical Support, 24%
  • Troubleshoot, 12%
  • Network Troubleshooting, 10%
  • Customer Issues, 7%
  • PC, 6%
  • A+, 5%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

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