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Dell technician support vs technician support tier

The differences between dell technician supports and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell technician support and a technician support tier. Additionally, a dell technician support has an average salary of $59,707, which is higher than the $54,889 average annual salary of a technician support tier.

The top three skills for a dell technician support include technical support, troubleshoot and network troubleshooting. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Dell technician support vs technician support tier overview

Dell Technician SupportTechnician Support Tier
Yearly salary$59,707$54,889
Hourly rate$28.71$26.39
Growth rate10%10%
Number of jobs93,081109,671
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 37%
Average age4242
Years of experience22

Dell technician support vs technician support tier salary

Dell technician supports and technician support tiers have different pay scales, as shown below.

Dell Technician SupportTechnician Support Tier
Average salary$59,707$54,889
Salary rangeBetween $40,000 And $87,000Between $38,000 And $78,000
Highest paying City-Benicia, CA
Highest paying state-New York
Best paying company-Scantron
Best paying industry-Technology

Differences between dell technician support and technician support tier education

There are a few differences between a dell technician support and a technician support tier in terms of educational background:

Dell Technician SupportTechnician Support Tier
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 37%
Most common majorComputer Information SystemsBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Dell technician support vs technician support tier demographics

Here are the differences between dell technician supports' and technician support tiers' demographics:

Dell Technician SupportTechnician Support Tier
Average age4242
Gender ratioMale, 88.1% Female, 11.9%Male, 73.1% Female, 26.9%
Race ratioBlack or African American, 9.9% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.2% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell technician support and technician support tier duties and responsibilities

Dell technician support example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install OS and application software on new computers to user specifications.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
  • Perform diagnostics and troubleshot hardware and software problems.
  • Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.

Technician support tier example responsibilities.

  • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
  • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
  • Help customers design custom reports to export data to and from the SQL database.
  • Support with ios, android, windows, and blackberry OS including tablets and mobile device.
  • Show more

Dell technician support vs technician support tier skills

Common dell technician support skills
  • Technical Support, 24%
  • Troubleshoot, 12%
  • Network Troubleshooting, 10%
  • Customer Issues, 7%
  • PC, 6%
  • A+, 5%
Common technician support tier skills
  • Customer Service, 15%
  • Technical Support, 12%
  • Phone Calls, 5%
  • Cisco Ios, 5%
  • Tier II, 4%
  • LAN, 4%

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