Dental office manager vs claims manager

The differences between dental office managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a dental office manager and a claims manager. Additionally, a claims manager has an average salary of $73,369, which is higher than the $55,915 average annual salary of a dental office manager.

The top three skills for a dental office manager include patients, patient care and customer service. The most important skills for a claims manager are customer service, oversight, and litigation.

Dental office manager vs claims manager overview

	Dental Office Manager	Claims Manager
Yearly salary	$55,915	$73,369
Hourly rate	$26.88	$35.27
Growth rate	28%	-6%
Number of jobs	68,831	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	6	6

What does a dental office manager do?

A dental office manager oversees the business operations of the dental practice, including billing, expenses, and budget. Dental office managers are leaders in the practice. Among their duties and responsibilities are appointment schedule maintenance and staff supervision. They coordinate the treatment of patients and oversee billing. They may become successful when they incorporate modern communication skills.

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

Dental office manager vs claims manager salary

Dental office managers and claims managers have different pay scales, as shown below.

	Dental Office Manager	Claims Manager
Average salary	$55,915	$73,369
Salary range	Between $40,000 And $77,000	Between $45,000 And $117,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	California
Best paying company	GPAC	Zurich
Best paying industry	Professional	Insurance

Differences between dental office manager and claims manager education

There are a few differences between a dental office manager and a claims manager in terms of educational background:

	Dental Office Manager	Claims Manager
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 66%
Most common major	Dental Assisting	Business
Most common college	University of Minnesota - Twin Cities	California State University - Bakersfield

Dental office manager vs claims manager demographics

Here are the differences between dental office managers' and claims managers' demographics:

	Dental Office Manager	Claims Manager
Average age	47	47
Gender ratio	Male, 9.7% Female, 90.3%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 9.2% Unknown, 4.7% Hispanic or Latino, 19.3% Asian, 5.3% White, 60.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between dental office manager and claims manager duties and responsibilities

Dental office manager example responsibilities.

Manage medical health documents, submit laboratory works and input diagnoses, ICD-9 and procedure codes.
Manage daily office operations, policies and procedures, and OSHA compliance in a fast pace setting.
Help dentist manage dental and medical emergencies by maintaining CPR certification.
Manage business accounts receivable and payable, payroll, and insurance verification and submission responsibilities.
Work a POS register and sell movie tickets.
Ensure HIPAA compliance, perform monthly inventory, order supplies.

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Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

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Dental office manager vs claims manager skills

Common dental office manager skills

Patients, 24%
Patient Care, 11%
Customer Service, 10%
Dental Care, 6%
OSHA, 6%
Payroll, 5%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Updated January 8, 2025

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