Desk manager vs assistant customer service manager

The differences between desk managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk manager and an assistant customer service manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $34,118 average annual salary of an assistant customer service manager.

The top three skills for a desk manager include CRM, sales process and quality customer service. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.

Desk manager vs assistant customer service manager overview

	Desk Manager	Assistant Customer Service Manager
Yearly salary	$75,140	$34,118
Hourly rate	$36.12	$16.40
Growth rate	-	-4%
Number of jobs	45,871	198,396
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 43%
Average age	47	47
Years of experience	6	6

What does a desk manager do?

A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.

What does an assistant customer service manager do?

An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.

Desk manager vs assistant customer service manager salary

Desk managers and assistant customer service managers have different pay scales, as shown below.

	Desk Manager	Assistant Customer Service Manager
Average salary	$75,140	$34,118
Salary range	Between $44,000 And $127,000	Between $28,000 And $41,000
Highest paying City	Eureka, CA	-
Highest paying state	New York	-
Best paying company	ServiceNow	-
Best paying industry	-	-

Differences between desk manager and assistant customer service manager education

There are a few differences between a desk manager and an assistant customer service manager in terms of educational background:

	Desk Manager	Assistant Customer Service Manager
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Desk manager vs assistant customer service manager demographics

Here are the differences between desk managers' and assistant customer service managers' demographics:

	Desk Manager	Assistant Customer Service Manager
Average age	47	47
Gender ratio	Male, 54.9% Female, 45.1%	Male, 32.9% Female, 67.1%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between desk manager and assistant customer service manager duties and responsibilities

Desk manager example responsibilities.

Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Maintain POS transactions and hotel budget.
Shred patient information to comply with HIPAA regulations.
Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.
Design a multi-part training program for the primary POS program used in retail locations.
Import and export all patient data into the EMR from hospitals and other qualify health care providers.

Assistant customer service manager example responsibilities.

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Process accounts receivables and employee payroll coordination.
Convince owner operator to invest in next-generation POS technology.
Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.
Retrieve electronic inquiries from consumers and any CIGNA associate parties responding to requests for information and assistance with benefits.

Desk manager vs assistant customer service manager skills

Common desk manager skills

CRM, 19%
Sales Process, 12%
Quality Customer Service, 10%
CSI, 9%
Sales People, 8%
Sales Desk, 5%

Common assistant customer service manager skills

Customer Service, 26%
Store Operations, 16%
Customer Support, 14%
Bill Pay, 5%
Loss Prevention, 3%
Customer Complaints, 3%

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Desk Manager
Desk Manager vs Assistant Customer Service Manager

Updated January 8, 2025

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