Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between desk managers and customer experience managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk manager and a customer experience manager. Additionally, a customer experience manager has an average salary of $75,178, which is higher than the $75,140 average annual salary of a desk manager.
The top three skills for a desk manager include CRM, sales process and quality customer service. The most important skills for a customer experience manager are POS, customer engagement, and front end.
| Desk Manager | Customer Experience Manager | |
| Yearly salary | $75,140 | $75,178 |
| Hourly rate | $36.12 | $36.14 |
| Growth rate | - | -4% |
| Number of jobs | 45,871 | 80,739 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.
Desk managers and customer experience managers have different pay scales, as shown below.
| Desk Manager | Customer Experience Manager | |
| Average salary | $75,140 | $75,178 |
| Salary range | Between $44,000 And $127,000 | Between $41,000 And $137,000 |
| Highest paying City | Eureka, CA | San Francisco, CA |
| Highest paying state | New York | Washington |
| Best paying company | ServiceNow | Latham & Watkins |
| Best paying industry | - | - |
There are a few differences between a desk manager and a customer experience manager in terms of educational background:
| Desk Manager | Customer Experience Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between desk managers' and customer experience managers' demographics:
| Desk Manager | Customer Experience Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.9% Female, 45.1% | Male, 38.6% Female, 61.4% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |