Post job

Desk manager vs customer experience manager

The differences between desk managers and customer experience managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk manager and a customer experience manager. Additionally, a customer experience manager has an average salary of $75,178, which is higher than the $75,140 average annual salary of a desk manager.

The top three skills for a desk manager include CRM, sales process and quality customer service. The most important skills for a customer experience manager are POS, customer engagement, and front end.

Desk manager vs customer experience manager overview

Desk ManagerCustomer Experience Manager
Yearly salary$75,140$75,178
Hourly rate$36.12$36.14
Growth rate--4%
Number of jobs45,87180,739
Job satisfaction-4
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 60%
Average age4747
Years of experience66

What does a desk manager do?

A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.

What does a customer experience manager do?

A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.

Desk manager vs customer experience manager salary

Desk managers and customer experience managers have different pay scales, as shown below.

Desk ManagerCustomer Experience Manager
Average salary$75,140$75,178
Salary rangeBetween $44,000 And $127,000Between $41,000 And $137,000
Highest paying CityEureka, CASan Francisco, CA
Highest paying stateNew YorkWashington
Best paying companyServiceNowLatham & Watkins
Best paying industry--

Differences between desk manager and customer experience manager education

There are a few differences between a desk manager and a customer experience manager in terms of educational background:

Desk ManagerCustomer Experience Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 60%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Desk manager vs customer experience manager demographics

Here are the differences between desk managers' and customer experience managers' demographics:

Desk ManagerCustomer Experience Manager
Average age4747
Gender ratioMale, 54.9% Female, 45.1%Male, 38.6% Female, 61.4%
Race ratioBlack or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between desk manager and customer experience manager duties and responsibilities

Desk manager example responsibilities.

  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
  • Maintain POS transactions and hotel budget.
  • Shred patient information to comply with HIPAA regulations.
  • Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.
  • Design a multi-part training program for the primary POS program used in retail locations.
  • Import and export all patient data into the EMR from hospitals and other qualify health care providers.
  • Show more

Customer experience manager example responsibilities.

  • Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
  • Manage corporate Lexus training for all eligible associates at the dealership level.
  • Launch, manage, and edit web content of store s Facebook page.
  • Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
  • Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
  • Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
  • Show more

Desk manager vs customer experience manager skills

Common desk manager skills
  • CRM, 19%
  • Sales Process, 12%
  • Quality Customer Service, 10%
  • CSI, 9%
  • Sales People, 8%
  • Sales Desk, 5%
Common customer experience manager skills
  • POS, 20%
  • Customer Engagement, 17%
  • Front End, 15%
  • Product Knowledge, 7%
  • Customer Care, 6%
  • Customer Satisfaction, 4%

Browse office and administrative jobs