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Deskside technician vs information technology/support technician

The differences between deskside technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside technician and an information technology/support technician. Additionally, a deskside technician has an average salary of $46,830, which is higher than the $45,591 average annual salary of an information technology/support technician.

The top three skills for a deskside technician include technical support, windows-7 and desktop support. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.

Deskside technician vs information technology/support technician overview

Deskside TechnicianInformation Technology/Support Technician
Yearly salary$46,830$45,591
Hourly rate$22.51$21.92
Growth rate10%10%
Number of jobs71,505161,748
Job satisfaction--
Most common degreeAssociate Degree, 42%Bachelor's Degree, 51%
Average age4242
Years of experience22

Deskside technician vs information technology/support technician salary

Deskside technicians and information technology/support technicians have different pay scales, as shown below.

Deskside TechnicianInformation Technology/Support Technician
Average salary$46,830$45,591
Salary rangeBetween $34,000 And $62,000Between $31,000 And $66,000
Highest paying City-San Francisco, CA
Highest paying state-Pennsylvania
Best paying company-Microsoft
Best paying industry-Technology

Differences between deskside technician and information technology/support technician education

There are a few differences between a deskside technician and an information technology/support technician in terms of educational background:

Deskside TechnicianInformation Technology/Support Technician
Most common degreeAssociate Degree, 42%Bachelor's Degree, 51%
Most common majorComputer NetworkingComputer Science
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Deskside technician vs information technology/support technician demographics

Here are the differences between deskside technicians' and information technology/support technicians' demographics:

Deskside TechnicianInformation Technology/Support Technician
Average age4242
Gender ratioMale, 93.2% Female, 6.8%Male, 85.4% Female, 14.6%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 12.4% White, 56.7% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside technician and information technology/support technician duties and responsibilities

Deskside technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Write technical specifications for purchase of PCs, desktop hardware and relate products.
  • Use networking to help fix any problems that occur between PC's in install OS.
  • Image desktop and laptop systems with various OS, programs, drivers, and security software.
  • Repair and conduct maintenance of PCs, on site/remotely, while following OEM standards and accept industry practices.
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.
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Information technology/support technician example responsibilities.

  • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
  • Manage companies ShoreTel VoIP telephone system.
  • Manage and maintain network peripherals including printers, workstations and network connections.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Furnish technical assistance with VoIP system maintenance.
  • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
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Deskside technician vs information technology/support technician skills

Common deskside technician skills
  • Technical Support, 12%
  • Windows-7, 8%
  • Desktop Support, 6%
  • PCS, 5%
  • Level Support, 5%
  • IP, 4%
Common information technology/support technician skills
  • Customer Service, 12%
  • Troubleshoot, 9%
  • Computer System, 6%
  • Desk Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 3%

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