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Deskside technician vs technical support technician

The differences between deskside technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside technician and a technical support technician. Additionally, a deskside technician has an average salary of $46,830, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a deskside technician include technical support, windows-7 and desktop support. The most important skills for a technical support technician are customer service, technical support, and patients.

Deskside technician vs technical support technician overview

Deskside TechnicianTechnical Support Technician
Yearly salary$46,830$40,210
Hourly rate$22.51$19.33
Growth rate10%10%
Number of jobs71,505165,677
Job satisfaction--
Most common degreeAssociate Degree, 42%Bachelor's Degree, 40%
Average age4242
Years of experience22

Deskside technician vs technical support technician salary

Deskside technicians and technical support technicians have different pay scales, as shown below.

Deskside TechnicianTechnical Support Technician
Average salary$46,830$40,210
Salary rangeBetween $34,000 And $62,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between deskside technician and technical support technician education

There are a few differences between a deskside technician and a technical support technician in terms of educational background:

Deskside TechnicianTechnical Support Technician
Most common degreeAssociate Degree, 42%Bachelor's Degree, 40%
Most common majorComputer NetworkingBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Deskside technician vs technical support technician demographics

Here are the differences between deskside technicians' and technical support technicians' demographics:

Deskside TechnicianTechnical Support Technician
Average age4242
Gender ratioMale, 93.2% Female, 6.8%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 12.4% White, 56.7% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside technician and technical support technician duties and responsibilities

Deskside technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Write technical specifications for purchase of PCs, desktop hardware and relate products.
  • Use networking to help fix any problems that occur between PC's in install OS.
  • Image desktop and laptop systems with various OS, programs, drivers, and security software.
  • Repair and conduct maintenance of PCs, on site/remotely, while following OEM standards and accept industry practices.
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.
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Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
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Deskside technician vs technical support technician skills

Common deskside technician skills
  • Technical Support, 12%
  • Windows-7, 8%
  • Desktop Support, 6%
  • PCS, 5%
  • Level Support, 5%
  • IP, 4%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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